372 Courses

Enhance your expertise in clinical coding, clinical psychology, medical coding, and medical law with our comprehensive diploma. Ideal for healthcare professionals, administrators, and legal consultants.

The Medical Secretary Certification offers an in-depth understanding of the role of a medical secretary in today's healthcare environment. This course is tailored to equip you with the essential skills and knowledge needed to excel in this field. With advancements in healthcare and the increasing complexity of medical systems, there is a growing demand for skilled medical secretaries who can effectively manage administrative tasks, understand medical terminology, and provide exceptional patient care.  This comprehensive course covers a wide range of topics, from the basics of human anatomy and medical terminology to the intricacies of medical law and ethics. It also includes practical training in areas like first aid, medical record management, and insurance billing. This holistic approach ensures that you are not only well-versed in the theoretical aspects of the medical secretariat but also proficient in the practical skills required in a real-world setting. By the end of this course, you will have a strong foundation to handle the challenges and responsibilities that come with being a medical secretary. The importance of a medical secretary in the healthcare system cannot be overstated. They serve as a critical link between patients and healthcare providers, ensuring the smooth operation of the medical office. This course addresses the main challenge of effectively managing patient information and administrative tasks in a fast-paced medical environment. By solving this problem, medical secretaries greatly enhance the efficiency and effectiveness of healthcare delivery, ultimately contributing to better patient care and streamlined healthcare processes. Learning Outcomes Gain foundational knowledge in medical secretarial roles and responsibilities. Develop skills in reception management for medical settings. Enhance communication abilities specific to healthcare environments. Learn medical audio transcription techniques and applications. Acquire training for volunteering in medical settings. Understand basic first aid procedures and applications. Explore human anatomy and physiology fundamentals. Master medical terminology used in healthcare settings. Manage and organise medical records efficiently. Understand medical insurance, billing, and coding processes. Why choose this Medical Secretary Certification? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Medical Secretary Certification for? Individuals aspiring to become medical secretaries. Administrative staff in healthcare looking to upskill. Medical professionals seeking administrative expertise. Anyone interested in the healthcare administration field. Career changers targeting opportunities in healthcare administration. Career path Medical Secretary: £20,000 - £25,000 per year. Healthcare Administrator: £22,000 - £30,000 per year. Medical Records Manager: £24,000 - £32,000 per year. Medical Billing Specialist: £21,000 - £28,000 per year. Hospital Receptionist: £18,000 - £23,000 per year Prerequisites This Medical Secretary Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Medical Secretary Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Medical Secretary Introduction Medical Secretary Introduction 00:12:00 Module 2: Receptionist Training for Medical Secretary Receptionist Training for Medical Secretary 00:21:00 Module 3: Communication Communication Skills 00:33:00 Module 4: Medical Audio Transcription Medical Audio Transcription 00:08:00 Module 5: Medical Volunteer Training Medical Volunteer Training 00:11:00 Module 6: First Aid Training First Aid Training 00:13:00 Module 7: Human Anatomy and Physiology Human Anatomy and Physiology 00:08:00 Module 8: Medical Terminology Medical Terminology 00:11:00 Module 9: Management of Medical Records Management of Medical Records 00:16:00 Module 10: Medical Insurance, Billing and Coding Medical Insurance, Billing and Coding 00:25:00 Module 11: Medical Research Medical Research 00:10:00 Module 12: Medical Law and Ethics Medical Law and Ethics 00:16:00 Assignment Assignment - Medical Secretary Certification 00:00:00

Efficient management of accounts receivable is vital for maintaining a healthy cash flow and ensuring the financial stability of any organisation. This course offers a thorough exploration of the essential components involved in overseeing outstanding customer payments. From setting effective credit policies to optimising billing and invoicing processes, participants will gain a clear understanding of how to manage receivables with confidence and precision. Additionally, the course examines a variety of collection strategies designed to enhance recovery rates while maintaining positive customer relationships. It also covers the critical tasks of cash application and reconciliation, ensuring that every payment is accurately recorded and accounted for. Finally, learners will stay ahead by exploring the latest technologies and trends transforming accounts receivable management today, equipping them with the knowledge to adapt to evolving business environments seamlessly. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Accounts Receivable Management Module 02 : Credit Policies and Procedures Module 03 : Billing and Invoicing Module 04 : Receivables Collection Strategies Module 05 : Cash Application and Reconciliation Module 06 : Accounts Receivable Technologies and Trends Learning Outcomes: Analyse and implement efficient credit policies. Streamline billing and invoicing procedures. Develop effective receivables collection strategies. Master the art of cash application and reconciliation. Stay updated with the latest Accounts Receivable technologies and trends. Enhance your financial management skills for a competitive edge. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Finance professionals Business owners and managers Accountants Financial analysts Administrative professionals Anyone interested in financial management Graduates seeking to enhance their financial knowledge Those looking to advance their career in finance Career path Credit Manager Financial Analyst Accounts Receivable Specialist Finance Manager Business Owner Accounting Clerk Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Level 1 Diploma in Behaviour Management and Business Etiquette Introduce yourself to Business Ethics & Etiquette in the Level 1 Diploma in Business Behaviour Management. Explore the nuances of Global Business Etiquette, vital for effective Business Behaviour Management. Learning Outcomes: Summarise Business Ethics in Business Behaviour Management. Explain Business Etiquette in Business Behaviour Management. Assess Business Behaviour Management environment. Implement Business Behaviour Management in billing. Adapt Business Behaviour Management in global etiquette. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Behaviour Management and Business Etiquette Course Syllabus Business Behaviour Management Fundamentals: Acquire a foundational understanding of Business Behaviour Management, emphasising the principles of business ethics and workplace conduct. Master Business Behaviour Management Skills: Learn vital Business Behaviour Management techniques, focusing on communication etiquette and professional attire. Navigate Business Behaviour Management Environment: Gain insights into the dynamic Business Behaviour Management milieu, including organisational culture and workplace norms. Business Behaviour Management in Billing: Grasp key financial practices within Business Behaviour Management, from invoicing to ethical billing procedures. Dining Etiquette in Business Behaviour Management: Master dining etiquette through the lens of Business Behaviour Management, covering table manners and professional dining conduct. Global Business Behaviour Management: Expand your Business Behaviour Management expertise to a global scale, exploring cross-cultural communication and international business etiquette.

Diploma in Medical & Clinical Administration Course Most medical and clinical administrators' work is done behind the scenes. Nonetheless, their significance in the healthcare industry cannot be overstated. They are in charge of the strings that keep the system running smoothly. With this Diploma in Medical & Clinical Administration, you can start a promising career in this in-demand industry. This Diploma in Medical & Clinical Administration course is designed by industry experts to provide you with a thorough understanding of the subject. The course covers the fundamentals of Medical and Clinical Administration, Organise Schedules, Effective Filing Systems in Medical Offices, Maintaining Medical Records, Confidentiality in a Medical Environment, Medical Jargon and Terminology, Medical (Clinical) Coding and Billing and much more. Whether you are an aspirant looking to begin your dream career, a professional looking to increase your knowledge, or someone in between, this Diploma in Medical & Clinical Administration course has you covered. This course's rudimentary knowledge will add tremendous value and allow you to establish the meaningful Medical & Clinical Administration career you have always wanted. Learning Outcomes After completing this Diploma in Medical & Clinical Administration Bundle course, the learner will be able to: Understand the basics of Medical and Clinical Administration. Know how to organise schedules. Know how to maintain medical records. Gain in-depth knowledge about the filing systems in medical offices. Understand the concept of patient confidentiality. Know how to control stocks and supplies. Gain a solid understanding of medical jargon and terminology. Know how to maintain workplace safety. Understand medical (clinical) coding and billing. Why Choose Diploma in Medical & Clinical Administration Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Diploma in Medical & Clinical Administration Bundle Course Course 01: Diploma in Medical & Clinical Administration Course 02: Level 6 Diploma in Health and Social Care Management Course 03: Level 5 Diploma in Family Support Worker Course 04: Level 3 Diploma in Healthcare Support Course 05: Level 3 Award in Health and Social Care Course Course 06: Level 2 Certificate in Understanding the Care and Management of Diabetes Course 07: Level 2 Certificate in Understanding Safeguarding and Prevent Course 08: Level 2 Award in Awareness of Dementia Course 09: Level 2 Certificate in Preparing to Work in Adult Social Care Course 10: Level 2 Youth Work Certificate Course Course 11: Adults Support Worker Course Course 12: Safeguarding Vulnerable Adults Training Course 13: Clinical Psychology Diploma Course 14: Healthcare Management Training Course 15: Diploma in Mastering Psychology **Other Benefits of Diploma in Medical & Clinical Administration Bundle Course Free 15 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Diploma in Medical & Clinical Administration course] Diploma in Medical & Clinical Administration Course Course Curriculum of Diploma in Medical & Clinical Administration Module 01: An Overview of Medical and Clinical Administration Module 02: Ways of Organising Schedules Module 03: How to Maintain Medical Records Module 04: Understanding the Filing Systems in Medical Offices Module 05: Maintaining Confidentiality in a Medical Environment Module 06: The Ways of Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Ensuring Safety at Workplace Module 09: The Use of Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Assessment Method After completing each module of the Diploma in Medical & Clinical Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Medical & Clinical Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Diploma in Medical & Clinical Administration Course This Diploma in Medical & Clinical Administration course is designed for people who want to gain an accredited qualification that will allow them to start or advance their careers in Medical Reception and Medical Administration roles. Requirements Diploma in Medical & Clinical Administration Course Students who intend to enrol in this Diploma in Medical & Clinical Administration Course must meet the following requirements: Medical & Clinical Administration Course: Good command of the English language Medical & Clinical Administration Course: Must be vivacious and self-driven Medical & Clinical Administration Course: Basic computer knowledge Medical & Clinical Administration Course: A minimum of 16 years of age is required Career path Diploma in Medical & Clinical Administration Course This qualification Diploma in Medical & Clinical Administration course will allow you to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist Certificates Certificate of completion Digital certificate - Included

A one day course for healthcare professionals to introduce brady pacing concepts. Draft agenda included below - first date to be confirmed. Register your interest now by joining our waiting list. This is the first course in a series which will include Tachy and CRT devices. Our agenda is not manufacturer specific. The course will be hosted by senior Cardiac Physiologists/ Scientists from the Cardiac Rhythm Management team at Manchester University NHS Foundation Trust. Final registration fee yet to be confirmed. Pacing 101 - Brady devices course 9.00-9.50 Brady Pacemaker indications 9.50 -10.20 Implant and equipment 10.20 -10.50 Physics 10.50 -11.05 Coffee break 11.05-11.30 Lead testing – sensing, impedance and thresholds 11.30-12.15 Timing cycles and modes 12.15-12.45 Test your knowledge Quiz 12.45-13.30 Lunch 13.30-14.00 Brady algorithms 14.00-14.30 Follow-up and device diagnostics 14.30-15.00 Complications and troubleshooting 15.00-15.15 Coffee break 15.15-16.30 Simulation session – split into small groups 4 or 5 per station 16.30-17.00 Test your knowledge Quiz **If submitting payment via CPD funding OR Purchase Order (i.e. not a card payment) - please DO complete your registration - you can detail payment method in the ‘Billing name' box. Many thanks. **

A Complete Guide for Effective LinkedIn Ads is a comprehensive course that covers the fundamentals of setting up and managing successful LinkedIn Ads campaigns. Participants will learn to drive website traffic, utilize sponsored messages, generate leads, and effectively manage billing centers on the platform. Learning Outcomes: Understand the basics of LinkedIn Ads and their role in digital marketing. Learn how to set up LinkedIn Ads to drive targeted website traffic. Discover techniques for leveraging sponsored messages to engage with the audience. Acquire the skills to create and optimize LinkedIn Ads for lead generation. Gain proficiency in managing the billing center for efficient campaign budgeting and monitoring. Why buy this A Complete Guide for Effective LinkedIn Ads? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the A Complete Guide for Effective LinkedIn Ads there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This A Complete Guide for Effective LinkedIn Ads course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This A Complete Guide for Effective LinkedIn Ads does not require you to have any prior qualifications or experience. You can just enrol and start learning.This A Complete Guide for Effective LinkedIn Ads was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This A Complete Guide for Effective LinkedIn Ads is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum A Complete Guide for Effective LinkedIn Ads Module 01: Introduction to the Course 00:03:00 Module 02: Setting up LinkedIn Ads for Website Traffic 00:31:00 Module 03: Setting up LinkedIn Ads for Sponsored Messages 00:27:00 Module 04: Setting up LinkedIn Ads for Leads 00:32:00 Module 05: Managing Your Billing Center for LinkedIn Ads 00:07:00 Assignment Assignment - A Complete Guide for Effective LinkedIn Ads 00:00:00

Medical Receptionist Overview Imagine yourself as the friendly face welcoming patients, the organized whiz behind a smooth-running clinic, and the trusted guardian of confidential information. As a medical receptionist, you'll play a vital role in the healthcare world, making a difference every day while building a fulfilling career. Ready to embark on this exciting journey? Our Medical Receptionist course equips you with the essential skills and knowledge to thrive in this dynamic field. This comprehensive course will teach you everything you need to know to become a successful medical receptionist, including how to schedule appointments, maintain medical records, and handle confidential information. You'll also learn about the medical terminology and jargon that you'll need to know to communicate effectively with patients and medical professionals. Learning Outcomes By the end of this course, you will be able to: Schedule appointments and manage patient records Understand and use medical terminology and jargon Maintain confidentiality in a medical environment Handle billing and insurance claims Provide customer service to patients and medical professionals Use information technology to support medical practices Why You Should Choose Medical Receptionist Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Medical Receptionist is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Medical Receptionist is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Medical Receptionist Module 1: Introduction to Medical and Clinical Administration Introduction to Medical and Clinical Administration 00:15:00 Module 2: Organise Schedules Organise Schedules 00:21:00 Module 3: Maintaining Medical Records Maintaining Medical Records 00:19:00 Module 4: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:16:00 Module 5: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:14:00 Module 6: Controlling Stocks and Supplies Controlling Stocks and Supplies 00:09:00 Module 7: Medical Jargon and Terminology Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety Maintaining Workplace Safety 00:20:00 Module 9: Information Technology in Health Care Information Technology in Health Care 00:13:00 Module 10: Medical (Clinical) Coding and Billing Medical (Clinical) Coding and Billing 00:18:00 Module 11: Legal aspects and Ethics Legal aspects and Ethics 00:19:00

Duration 5 Days 30 CPD hours This course is intended for Managers Project managers Project teams Overview Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ('CR&B'). The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified. Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ('CR&B').The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified. Overview CR&B application components Integration of CR&B with standard SAP ERP system Integration of CR&B with standard SAP CRM system Execution of the most important business processes Customer information Customer information with IC Web Client Master data Move-in/out handling Device maintenance Meter reading Billing and invoicing Energy data management Intercompany data exchange Contract accounts receivable and payable Additional course details: Nexus Humans IUT110 Business Processes in SAP for Utilities training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the IUT110 Business Processes in SAP for Utilities course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Most medical and clinical administrators' work is done behind the scenes. Nonetheless, their significance in the healthcare industry cannot be overstated. They are in charge of the strings that keep the system running smoothly. With this Diploma in Medical & Clinical Administration, you can start a promising career in this in-demand industry. This Diploma in Medical & Clinical Administration course is designed by industry experts to provide you with a thorough understanding of the subject. The course covers the fundamentals of Medical and Clinical Administration, Organise Schedules, Effective Filing Systems in Medical Offices, Maintaining Medical Records, Confidentiality in a Medical Environment, Medical Jargon and Terminology, Medical (Clinical) Coding and Billing and much more. Whether you are an aspirant looking to begin your dream career, a professional looking to increase your knowledge, or someone in between, this Diploma in Medical & Clinical Administration course has you covered. This course's rudimentary knowledge will add tremendous value and allow you to establish the meaningful Medical & Clinical Administration career you have always wanted. Learning Outcomes After completing this Diploma in Medical & Clinical Administration Bundle course, the learner will be able to: Understand the basics of Medical and Clinical Administration. Know how to organise schedules. Know how to maintain medical records. Gain in-depth knowledge about the filing systems in medical offices. Understand the concept of patient confidentiality. Know how to control stocks and supplies. Gain a solid understanding of medical jargon and terminology. Know how to maintain workplace safety. Understand medical (clinical) coding and billing. Why Choose Diploma in Medical & Clinical Administration Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Diploma in Medical & Clinical Administration Course Course 01: Level 5 Diploma in Medical & Clinical Administration Course 02: Clinical Psychology Diploma Course 03: Level 2 Certificate in Understanding Safeguarding and Prevent **Other Benefits of Level 5 Diploma in Medical & Clinical Administration Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Diploma in Medical & Clinical Administration course] Course Curriculum of- *** Diploma in Medical & Clinical Administration *** Module 01: An Overview of Medical and Clinical Administration Module 02: Ways of Organising Schedules Module 03: How to Maintain Medical Records Module 04: Understanding the Filing Systems in Medical Offices Module 05: Maintaining Confidentiality in a Medical Environment Module 06: The Ways of Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Ensuring Safety at Workplace Module 09: The Use of Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing -------------- Assessment Method After completing each module of the Diploma in Medical & Clinical Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Medical & Clinical Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Medical & Clinical Administration course is designed for people who want to gain an accredited qualification that will allow them to start or advance their careers in Medical Reception and Medical Administration roles. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This qualification Diploma in Medical & Clinical Administration course will allow you to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist Certificates Certificate of completion Digital certificate - Included