- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
5807 Courses
Filing Systems in Medical Offices
By NextGen Learning
In the fast-paced world of medical offices, Patient Customer Service Training is vital for ensuring effective communication and organizational efficiency. Imagine a scenario where crucial patient records get misplaced or appointments are mishandled due to poor filing systems. This course addresses the importance of patient customer service training in medical offices, providing practical skills and knowledge to organize schedules, handle difficult customers, and implement effective filing systems. Just as a well-structured filing system ensures seamless access to information, this course equips learners with the tools needed to streamline patient care and enhance customer satisfaction. Learning Outcomes: Understand the significance of patient customer service training in medical offices. Acquire operative skills for organizing schedules and managing appointments. Familiarize oneself with medical jargon and terminology to enhance communication. Implement effective filing systems to ensure quick and accurate retrieval of patient records. Develop soft skills required for patient customer service, such as empathy and active listening. Handle challenging customer interactions with professionalism and confidence. The Filing Systems in Medical Offices course is designed to equip learners with essential knowledge and skills in patient customer service training. Beginning with an introduction to patient customer service, participants will explore the various areas and operative skills involved in providing exceptional service in a medical setting. Organizing schedules and mastering medical jargon and terminology are covered to ensure effective communication and efficient workflow. One of the highlights of this course is the module dedicated to effective filing systems in medical offices. Learners will learn how to develop and implement systems that promote easy retrieval of patient records, ensuring seamless access to critical information when needed. Additionally, the course focuses on honing patient customer service soft skills, such as empathy and active listening, which are crucial for building positive relationships with patients and colleagues. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Medical office administrators Receptionists and front desk staff Medical secretaries and assistants Healthcare professionals transitioning into administrative roles Career path Medical Office Administrator: £20,000 - £30,000 per year Medical Receptionist: £18,000 - £25,000 per year Medical Secretary: £22,000 - £35,000 per year Administrative Assistant in a Healthcare Facility: £18,000 - £26,000 per year Patient Services Coordinator: £21,000 - £28,000 per year Healthcare Customer Service Representative: £19,000 - £24,000 per year
Description: The course provides all the necessary information that a Microsoft Certified Technology Specialist in Windows Server 2008 Network Infrastructure Configuration should know. In the 70-642 - Configuring Windows Server 2008 R2 Network Infrastructure course, you will learn how to work with IP addressing and services, names resolution, file and print services, network access and remote access, and monitoring network services. The course teaches you about the proper ways of configuring addresses and services through a detailed analysis of configuring IPv4 and IPv6, the ways of configuring dynamic host configuration protocol (DHCP), configuring routing, creating DHCP Servers for your network, creating Windows Firewall with Advanced Security, and deploying DNS server. The course will also teach you the process of connecting Windows with LAN, managing files and printers, and the ways of securing Windows through updates. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? 70-642 - Configuring Windows Server 2008 R2 Network Infrastructure is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our 70-642 - Configuring Windows Server 2008 R2 Network Infrastructure is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding and Configuring IP Introducing the OSI Model FREE 00:24:00 How IPv4 Works 00:26:00 Subnets and Supernets 00:25:00 What's New with IPv6 00:10:00 Configuring Windows with an IPv4 Address 00:28:00 Configuring IP Based Solutions Why Use a DHCP Server 00:59:00 Creating DHCP Servers for Your Network 00:19:00 How Windows Performs Name to IP Resolution 00:15:00 Configuring Windows to Use DNS 00:23:00 How Does DNS Really Work 00:17:00 Deploying DNS Servers 00:35:00 DNS Configurable Options 00:15:00 Managing Different Types of DNS Zones 00:29:00 Configuring Zone Replication and Transfers 00:25:00 Understanding IP Routing Routing Explained 00:29:00 Router Communication Protocols 00:51:00 Connecting Windows to the LAN NAT Explained 00:11:00 Making NAT Work 00:07:00 Remote Access to Other Networks 00:20:00 WiFi Basics 00:51:00 Securing the Client, Network, and Communications Communication Security: IPSec 00:33:00 Enforcing IPSec with Policies 01:04:00 Network Security with NAP 00:28:00 Client Security with Windows Firewall 01:02:00 Other Security Solutions 00:29:00 Managing Files Working with File Security 00:15:00 Server Role - File Services 00:23:00 Using DFS 00:36:00 Using EFS 00:41:00 Performing a Backup and Restore 00:17:00 Monitoring Systems How to Install and Use Network Monitor and SNMP 00:37:00 Windows Performance and Reliability Monitoring 00:36:00 Looking at Event Logs 00:06:00 Configuring Event Forwarding 00:27:00 Managing Printers Server Role - Print Services 00:04:00 How to Share Printers 00:35:00 Securing Windows Through Updates What is Windows Server Update Services? 00:10:00 Planning & Deploying the WSUS Installation 00:06:00 Using Windows Server Update Services 00:22:00 Using WSUS 00:11:00 Mock Exam Mock Exam- 70-642 - Configuring Windows Server 2008 R2 Network Infrastructure 00:20:00 Final Exam Final Exam- 70-642 - Configuring Windows Server 2008 R2 Network Infrastructure 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Overview This comprehensive course on Logo Animation Fundamentals will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Logo Animation Fundamentals comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Logo Animation Fundamentals. It is available to all students, of all academic backgrounds. Requirements Our Logo Animation Fundamentals is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 11 lectures • 00:30:00 total length •Introduction to Course: 00:01:00 •Understanding Keyframes and Animation: 00:01:00 •Shine Animation: 00:04:00 •Reverse Fragmentation: 00:04:00 •Reveal Animations: 00:05:00 •Saber: 00:10:00 •Particles: 00:01:00 •Using Stock Clips: 00:01:00 •Bars: 00:02:00 •Bonus Tips: 00:01:00 •Download Project Files: 00:00:00
Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth. As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last. Learning Outcomes Understand the critical role and responsibilities of a receptionist. Develop key skills for effective communication and message handling. Learn to manage the reception area efficiently. Acquire proficiency in scheduling and appointment coordination. Master administrative tasks and understand safety and security protocols. Why choose The Reception Workstation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is The Reception Workstation course for? Aspiring receptionists and front desk personnel. Administrative staff looking to enhance their skill set. Customer service professionals in hospitality and corporate sectors. Office managers overseeing front desk operations. Anyone interested in a career in front office management. Career path Receptionist - £18,000 to £25,000 Front Office Manager - £22,000 to £30,000 Customer Service Representative - £19,000 to £27,000 Administrative Assistant - £20,000 to £26,000 Office Coordinator - £21,000 to £28,000 Guest Experience Manager - £23,000 to £32,000 Prerequisites This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to the Reception Role Introduction to the Reception Role 00:22:00 Module 02: Essential Reception Skills Essential Reception Skills 00:22:00 Module 03: Understanding the Reception Workstation Understanding the Reception Workstation 00:22:00 Module 04: Handling Phone Calls and Messages Handling Phone Calls and Messages 00:21:00 Module 05: Scheduling and Appointments Scheduling and Appointments 00:22:00 Module 06: Administrative Tasks and Document Management Administrative Tasks and Document Management 00:22:00 Module 07: Safety and Security Protocols Safety and Security Protocols 00:23:00 Module 08: Enhancing Guest Experience Enhancing Guest Experience 00:22:00 Mock Exam Mock Exam - The Reception Workstation 00:20:00 Final Exam Final Exam - The Reception Workstation 00:20:00
Overview Improve your work and your writing dramatically by harnessing the untapped capabilities of Microsoft Word. Every writer and administrator uses Microsoft Word, but by taking this innovative course, you will learn how to use its many functions to your advantage. This MS Word Diploma course presents ways in which you can use extra functions built into Word to automate and invigorate your communications. You'll be taught how to use Mail Merge and customise the software to your specific requirements, making it easy to enhance and format letters or documentation. It could provide you with a revelation in terms of use and make Word an invaluable assistant. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this MS Word Diploma. It is available to all students, of all academic backgrounds. Requirements Our MS Word Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 31 lectures • 03:58:00 total length •Navigate in Microsoft Word: 00:12:00 •Create and Save Word Documents: 00:24:00 •Manage Your Workspace: 00:06:00 •Edit Documents: 00:16:00 •Preview and Print Documents: 00:04:00 •Customize the Word Environment: 00:08:00 •Apply Character Formatting: 00:17:00 •Control Paragraph Layout: 00:19:00 •Align Text Using Tabs: 00:07:00 •Display Text in Bulleted or Numbered Lists: 00:03:00 •Apply Borders and Shading: 00:04:00 •Make Repetitive Edits: 00:06:00 •Apply Repetitive Formatting: 00:10:00 •Use Styles to Streamline Repetitive Formatting Tasks: 00:14:00 •Sort a List: 00:05:00 •Format a List: 00:06:00 •Insert a Table: 00:07:00 •Modify a Table: 00:06:00 •Format a Table: 00:03:00 •Convert Text to a Table: 00:04:00 •Insert Symbols and Special Characters: 00:04:00 •Add Images to a Document: 00:11:00 •Apply a Page Border and Color: 00:03:00 •Add Headers and Footers: 00:05:00 •Control Page Layout: 00:05:00 •Add a Watermark: 00:04:00 •Check Spelling Grammar and Readability: 00:07:00 •Use Research Tools: 00:06:00 •Check Accessibility: 00:03:00 •Save a Document to Other Formats: 00:04:00 •Assignment - MS Word Diploma: 00:05:00
Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
