2561 Courses

An accredited qualification for current and prospective managers. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: Module OneSolving Problems and Making Decisions What is a problem? How to identify a problem, its nature, scope and impact Identifying the root cause Understanding how to interpret information to solve a problem What is involved in making an informed decision? Generate ideas/solutions- creative thinking techniques How to evaluate your options Finding the critical path Having confidence to commit to a decision Planning approach Communicating the decision Implementing the plan Module TwoUnderstanding Leadership What is leadership? Recognise the differences and similarities between leadership and management Qualities and skills of a leader Action Centered Leadership - Team, Task, Individual - John Adair Varying leadership styles Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships Reflect on your own leadership styles and behaviours Create an action plan to enhance your performance Module ThreeUnderstanding the Communication Process in the Workplace Identify what is effective communication Understand the importance of effective communication at work Recognise the different ways we communicate Recognise possible barriers to communication and how to overcome them Johari's window - communication flows How others will perceive and interpret the information you have provided Active listening Developing questioning skills Understanding the significance of non-verbal communication and body language Developing sensory acuity and how to use it effectively in the workplace In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Cost: £695 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Level 5 QLS Endorsed Diploma | 20-in-1 Premium Bundle | Free CPD PDF & Transcript Certificates | Lifetime Access

This workshop equips participants with the essential knowledge and skills to effectively intervene and support individuals who may be experiencing suicidal thoughts. Participants will learn to recognise the signs of suicidal ideation, confidently engage in supportive conversations, and create practical suicide-safety plans as part of a first aid approach.

The aim of this course is to provide an understanding of the principles of change management in the context of health and social care. By the end of the course, learners will be able to recognize and analyze the need for change, develop a plan for implementing change, and manage the change process effectively. After the successful completion of the course, you will be able to: The concept of change management and its various levels. Factors affecting organisational The various approaches to change management. The various tools and techniques of change management. Importance and principles of change management. Principles of change management in health and social care include creating a clear vision, involving all stakeholders, identifying potential barriers, developing a comprehensive implementation plan, and evaluating progress regularly. Successful change management requires strong leadership, effective communication, and active involvement of all stakeholders. Principles of change management in health and social care include creating a clear vision, involving all stakeholders, identifying potential barriers, developing a comprehensive implementation plan, and evaluating progress regularly. Successful change management requires strong leadership, effective communication, and active involvement of all stakeholders. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Principles of Change Management in Health and Social Care - N Self-paced pre-recorded learning content on this topic. Principles of Change Management in Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

14 in 1 "Scrum Master Bundle" Bundle only at £ 65 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Scrum Master Now Tired of browsing and searching for a Scrum Master Bundle course you are looking for? Can't find the complete Scrum Master Bundle package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive Scrum Master Bundle bundle that has everything you need to succeed in Scrum Master Bundle and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Furthermore, to help you showcase your expertise in Scrum Master Bundle, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the Agile and Scrum Course course completely free of cost. These Scrum Master Bundle certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Scrum Master Bundle Bundle Consists of the following Premium courses: Course 01: Agile and Scrum Course Course 02: Agile Scrum Master Course 03: Complete Lean Six Sigma Green Belt Course for Service Industry Course 04: Level 3- Project Management Course 05: Disruptive Innovation for Business Course 06: Risk Management Course 07: Scrum and Agile Immersion Course 08: Performance Management Course 09: Financial Analysis Course 10: Stakeholder Management Course 11: Essentials of UK VAT Course 12: Effective Communication Skills Diploma Course 13: People Management Skills Level 3 Course 14: Office Skills Enrol Scrum Master now to advance your career, and use the premium study materials from Apex Learning. How will I get my Scrum Master Certificate? After successfully completing the Scrum Master course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum Course 01: Agile and Scrum Course Module 01: Waterfall vs Agile New Module 02: Brief History Module 03: Agile Manifesto Module 04: Requirements in Agile Module 05: Scrum Framework --------Other Courses Are-------- Course 02: Agile Scrum Master Course 03: Complete Lean Six Sigma Green Belt Course for Service Industry Course 04: Level 3- Project Management Course 05: Disruptive Innovation for Business Course 06: Risk Management Course 07: Scrum and Agile Immersion Course 08: Performance Management Course 09: Financial Analysis Course 10: Stakeholder Management Course 11: Essentials of UK VAT Course 12: Effective Communication Skills Diploma Course 13: People Management Skills Level 3 Course 14: Office Skills CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Scrum Master Bundle bundle including- Students Graduates Job Seekers Job Holders Requirements Our Scrum Master Bundle is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This Bundle course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Having this Scrum Master Bundle expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Agile and Scrum Course) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Agile and Scrum Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Diploma in Nursing and Midwifery Course Overview Take the first step toward a rewarding journey in nursing and midwifery today by enrolling in the Diploma in Nursing and Midwifery. Midwives are in great demand because of the increased popularity of home birth. Studies show that planned home births have high rates of satisfaction. But it also comes at a greater risk, especially if they do not have any expert supervision. That's where nurses and midwives come in.  If you take this course on Nursing and Midwifery Diploma, you'll be well-informed and know what to do if you find yourself practising in this profession. From this course, you'll learn about childbearing, home birth, induction of labour, antenatal care, postnatal care, midwifery support in labour, and more. You'll also be more knowledgeable on infant feeding, newborn infection, newborn care, feeding and overall care.  So, enrol in the Diploma in Nursing and Midwifery to gain the knowledge and skills needed to make a positive impact on the health and well-being of mothers and their babies.  Please note that this Diploma does not authorise you to work as a Nurse or Midwife. However, it gives you a strong theoretical foundation for your career in this field and this certification is intended to facilitate your career progression in relevant fields. Learning Outcomes Discover the crucial steps of midwifery care. Learn how to support mothers in various stages of their pregnancy to childbirth and postnatal care. Familiarise yourself with different types of medicines used in maternity care. Become adept in pharmacology and medicines management. Understand the social, cultural and spiritual context of childbearing Learn about midwifery career and their role in healthcare. Know how to support a healthy pregnancy and understand family planning Master effective communication and ethical aspects of midwifery What Skills Will You Learn from This Course? Antenatal care and screening Intrapartum care Postnatal care Home birth Pharmacology and medicines management Perinatal mental health support Contraception and family planning Effective communication Who is the Diploma in Nursing and Midwifery for? This Nursing and Midwifery Diploma is perfect for aspiring professionals in the this industry. Why Take This Course From John Academy? Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted, engaging and informative tutorial videos and materials Efficient assessment system with instant result Earn UK & internationally recognised accredited qualification Easily access training materials on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 learning support. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £14.99 or in PDF format at £11.99. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Career Opportunities This Nursing and Midwifery Diploma will perfectly complement your formal qualifications in the relevant field. And it will give you a competitive edge when you pursue any career opportunities in the field of Nursing and Midwifery. Section 01: Definition and Origin of Midwifery Definition and Origin of Midwifery 00:24:00 Section 02: Midwifery as a Career Option Midwifery as a Career Option 00:17:00 Section 03: Midwifery Management and Education Midwifery Management and Education 00:30:00 Section 04: Midwives' Role in Health and Inequality Midwives' Role in Health and Inequality 00:27:00 Section 05: Social, Cultural and Spiritual Context of Childbearing Social, Cultural and Spiritual Context of Childbearing 00:24:00 Section 06: Antenatal Care and Screening Antenatal Care and Screening 00:44:00 Section 07: Midwifery Support in Labour: Intrapartum Care Midwifery Support in Labour: Intrapartum Care 00:35:00 Section 08: Induction of labour Induction of labour 00:23:00 Section 09: Postnatal Care as a Midwife Postnatal Care as a Midwife 00:27:00 Section 10: Nurture and Nature: The Healthy Newborn Nurture and Nature: The Healthy Newborn 00:23:00 Section 11: Stillbirth, Neonatal Death and Bereavement Stillbirth, Neonatal Death and Bereavement 00:33:00 Section 12: Infant feeding Infant feeding 00:23:00 Section 13: Newborn Infection Newborn Infection 00:30:00 Section 14: Home Birth Home Birth 00:29:00 Section 15: Complementary and Alternative Medicines Applied to Maternity Care Complementary and Alternative Medicines Applied to Maternity Care 00:21:00 Section 16: Pharmacology and Medicines Management Pharmacology and Medicines Management 00:22:00 Section 17: Bleeding in Pregnancy Bleeding in Pregnancy 00:26:00 Section 18: Medical Disorders of Pregnancy Medical Disorders of Pregnancy 00:29:00 Section 20: Twins and higher-order births Twins and higher-order births 00:19:00 Section 19: Pre-term Labour Pre-term Labour 00:19:00 Section 21: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:19:00 Section 22: Terminology and Abbreviations for Midwifery Terminology and Abbreviations for Midwifery 00:30:00 Section 23: Perinatal mental health Perinatal mental health 00:27:00 Section 24: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:31:00 Section 25: Contraception and family planning Effective Communication for Midwifery 00:28:00 Section 26: Effective Communication for Midwifery Contraception and family planning 00:26:00 Section 27: Ethics in Midwifery Ethics in Midwifery 00:21:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Join our comprehensive CPD-accredited Palliative and End-of-Life Care course designed for Nurses and Healthcare Assistants (HCAs). This course offers in-depth training on symptom management, communication skills, ethical considerations, and family support. Perfect for professionals new to the field or with some experience looking to enhance their skills. Gain valuable knowledge and certification, with refreshments provided. Enroll now to provide compassionate and effective care to patients and their families.

Course Overview The Professional Essential Communication Skills course is designed to provide learners with the skills and tools to communicate effectively in a business environment. It covers all areas of business communication etiquette, to develop your professional image and confidence when dealing with customers, colleagues and clients. Through case studies and expert audiovisual training, you will gain the ability to build strong working relationships, communicate your messages and opinions effectively, and master collaborative problem-solving. By the end of this course, you will have the expertise to conduct engaging work presentations, stand out in business meetings, and influence those around you. This course is open to anyone looking to learn the art of effective communication in a professional context. Learn techniques from the experts and take your professionalism to the next level in no time. This best selling Professional Essential Communication Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Professional Essential Communication Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Professional Essential Communication Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Professional Essential Communication Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Professional Essential Communication Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Professional Essential Communication Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Professional Essential Communication Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Embark on a transformative journey into the fundamental pillars of business mastery with our Business Management, Business Analysis & Business Performance Management Diploma Basics. In this comprehensive course, we unravel the secrets to thriving in the dynamic world of business, providing you with indispensable insights and skills to navigate the complexities of modern enterprises. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access From mastering the nuances of effective communication and customer service to honing organizational and time management skills, each module is meticulously designed to equip you with the essential tools for success. Dive into the art of managing risk and recovery, exploring the delicate balance of motivation and counselling in a business context. Learn to strategically plan for business development and succession, ensuring longevity and prosperity. The course culminates with a deep dive into the critical realm of cash and credit management, providing you with a holistic understanding of business finance. Elevate your business acumen, enhance your leadership potential, and unlock the door to a world where business mastery meets lasting success. Course Curriculum Module 01: Foundations of Business Management Module 02: Understanding the Business Environment Module 03: Enhancing Organizational Skills Module 04: Effective Communication in Business Module 05: Customer Service Excellence Module 06: Risk Management and Recovery Strategies Module 07: Optimizing Time Management Module 08: Motivation and Counselling in Business Module 09: Business Development and Succession Planning Module 10: Strategic Management of Cash and Credit Learning Outcomes: Develop organizational skills for effective business management and strategic planning. Master communication skills for clear and impactful professional interactions. Enhance customer service expertise for building and maintaining client relationships. Acquire risk management strategies and recovery techniques for business resilience. Apply time management principles to optimize productivity in a business environment. Understand the fundamentals of cash and credit management in business operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Business Management, Business Analysis & Business Performance Management 2:31:31 1: Module 01: Foundations of Business Management 14:14 2: Module 02: Understanding the Business Environment 10:10 3: Module 03: Enhancing Organizational Skills 17:20 4: Module 04: Effective Communication in Business 16:38 5: Module 05: Customer Service Excellence 10:08 6: Module 06: Risk Management and Recovery Strategies 15:27 7: Module 07: Optimizing Time Management 25:08 8: Module 08: Motivation and Counselling in Business 13:31 9: Module 09: Business Development and Succession Planning 13:55 10: Module 10: Strategic Management of Cash and Credit 13:00 11: CPD Certificate - Free 01:00 12: Leave A Review 01:00 Who is this course for? Aspiring business managers seeking foundational knowledge in key management areas. Professionals aiming to enhance organizational, communication, and customer service skills. Individuals interested in risk management, recovery strategies, and time optimization. Entrepreneurs and business owners focused on business development and succession planning. Anyone looking to grasp the essentials of cash and credit management in business. Career path Business Manager Operations Coordinator Customer Service Supervisor Risk Analyst Business Development Specialist Financial Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate from Reed CIQ Approved Customer Service Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00 Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.