6397 Courses

Organising and Chairing Meetings Certification Meetings are a key mode of communication in most organisations. They are used to share new ideas, pass on important news about the business, organise complex projects and more besides. Although the common stereotype of a meeting is that of a dull gathering in the office, they are extremely useful when overseen by a competent chairperson. In this course, you will learn how to successfully arrange, oversee and chair meetings that enhance the performance of a business. You will learn how to keep the meeting on track and how to handle interpersonal tension or conflict. You Will Learn: What constitutes a business meeting and why they are necessary The main types of meetings you might have to chair, including decision-making and consultation meetings The role of the chairperson in a meeting and how they can facilitate rather than dominate proceedings What makes a good meeting agenda and how they should be used during meetings Benefits of Taking This Course: If you are responsible for chairing meetings as part of your job, you will benefit from the practical strategies in this course If you are responsible for taking minutes during meetings, this course will help you gain a broader appreciation of the context in which a meeting usually takes place This course will benefit anyone who needs to attend meetings but is unsure what to expect, as it provides an overview of how they are typically structured If you ever serve in a mediation role that requires diplomacy and tact, you will benefit from learning the communication skills outlined in this course

MAKING YOUR SALES PITCH To persuade a prospective client to make a purchase, you need to make a convincing sales pitch. Your success will depend on your ability to understand your customer's needs, communicate your message and appear confident at all times. This course will teach you how to put together a compelling pitch that will help you build a strong rapport with a prospect and close the deal. It takes you step-by-step through the planning process so you can feel confident when making a pitch. You Will Learn: Why it's normal to feel anxious prior to making a sales pitch and the five steps you should take to ensure you are well-prepared How to speak and stand in a way that conveys quiet confidence and authority What to do if you make a mistake during your sales pitch The five most common mistakes people make when giving a sales pitch and how to overcome them Why it is important to get feedback on your pitch and why it's a good idea to watch other people make sales pitches Benefits of Taking This Course: This course will help you make convincing sales pitches that will give you a better chance of closing a deal This course will teach you what makes for a weak and strong sales pitch, and will therefore enable you to give meaningful feedback to colleagues who ask for your opinion on their selling skills This course will improve your public speaking abilities, which in turn will improve your confidence and make you a more persuasive sales person This course will teach you a number of transferable communication skills, which will be useful in both your professional and personal life

Whether or not you need to start your own productive cleaning business or you need to improve your job prospects inside the association you at present work for, you will find that the British Cleaning Certificate Award can be a useful positive turn of events. Introduction to the Course This industry-perceived affirmation incorporates 21 data stuffed modules that you can learn at your own speed in your own space. This internet preparation requires around ten hours to finish with online help that you can depend on and trust.   Course Content Module 1: Finding Your Career: A Job in the Cleaning Corps Module 2: The Different Types of Cleaning Jobs Module 3: Cleaning Equipment Module 4: Chemical Safety and Competence Module 5: The Job Module 6: Meeting Clients and Your Behaviour in Clients' Homes/Workplaces Module 7: Keyholding and Alarm Codes for Cleaners Module 8: Module 8 : Cleaning Techniques & Standards Expected Module 9: Cleaning Products & Clothing Module 10: Food Kitchen Cleaning Module 11: Commercial Kitchen Cleaning Module 12: Bathrooms & Toilets Module 13: Hospital / Medical practice Cleaning Module 14: Office Cleaning Module 15: Industrial Cleaning Equipment Module 16: Green & Steam Cleaning Module 17: Pressure Washing & Machine Sweeping Module 18: Reporting Procedures Module 19: Cleaning External Surfaces/Areas Module 20: Dealing with Non-Routine Waste Module 21: Communication Skills and Dealing with Customer Complaints The course covers the principal things you need to know to help your calling inside the British cleaning industry. It outfits you with the ability to improve your getting potential. On satisfaction of the course, you will be expected to float through an alternate choice appraisal, which covers all the modules you have as of late wrapped up. On passing, with a pass speed of 70%, you will download and print your revelation and start using it to improve your cleaning calling right away.  

Working With Aggressive People Certification Unfortunately, aggressive people are everywhere. Regardless of what your type of job is or your role within your organisation, there is a good chance that you are going to have to work with an aggressive individual at some point. If you are not prepared, this can create a lot of stress and anxiety, which can make work seem unbearable and it can quickly spill over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a potentially difficult situation. This course goes into detail about how to work well, even if one or more of your colleagues has an aggressive personality. It begins by discussing the various types of aggression that you are likely to encounter at work. Next, we review a few strategies that are successful when used with aggressive people. One of these strategies is to become more assertive in your own communication, which is covered in detail. Finally, we give you instructions on how to quickly resolve workplace issues to reduce the impact of any aggressive behaviour.   You Will Learn: The difference between hostile expressions, obstructive behaviours and direct aggression How to identify which category of aggressive behaviour you are dealing with at any given time The different ways in which passive-aggressive and overtly aggressive individuals behave at work The best strategies you can use in order to deal with aggressive behaviour The importance of assertive communication at work, especially when dealing with aggressive colleagues Benefits of Taking This Course: Working in a calmer, healthier and more positive environment Learning the importance and versatility of 'I' statements when dealing with an aggressive person at work Learning how to build up your assertive communication skills Learning the three-step conflict resolution method and how you can apply it to tense situations involving aggressive individuals Feeling less stressed while at work

Description English is a notoriously difficult language to get right, especially when it comes to its written form. The rules of English grammar can seem arbitrary and are difficult even for native speakers to grasp fully. However, as complicated and difficult as mastering English grammar can be, it is an essential part of improving your written and verbal communication. Without these skills, you may find it hard to get your message across in a way that others can easily understand. This course introduces you to the basics behind English grammar. By going through both modules, you can learn enough about the rules of grammar to instantly improve your writing. We begin by talking about the nine parts of speech in detail, reviewing how to properly use each one. Next, we move on to talk about the rules surrounding punctuation marks. Finally, we leave you with a few points that you can keep in mind, when you are proofreading your work. You Will Learn: The difference between a noun, a pronoun and a proper noun When to use adverbs and adjectives and how to use them properly The rules of comma use, including a discussion about the Oxford comma How to properly use apostrophes and when to avoid using them The difference between a run-on sentence, a comma splice and a sentence fragment, along with how to avoid each one in your work Benefits of Taking This Course: Understand why it is important to work on and perfect your grammar Ensure your message is clearly understood by your audience Learn about the four most common mistakes that people make when writing and how to avoid them If you are a non-native English speaker, you can learn more about the rules of grammar, helping to improve your grasp of the language, resulting in better communication skills If you are a native English speaker, this course can help you take your writing to the next level Course Modules/Lessons Module 01: Parts of Speech Module 02: Punctuation and Improving Your Writing  

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Introduction: Travel writing is descriptive and beneficial to writers in many ways. With benefits ranging from financial gains to the chance of exploring new destinations, it is a lucrative career and pastime passion for many people worldwide. You will feel more satisfied each time you travel to a new destination and share your experiences with others. Travel writers do not just engage in the art to earn money, but also to explore an activity they are passionate about. You cannot become a successful travel writer overnight but with practice and patience, the sky's the limit. This travel writing course has been designed specifically for you to help enhance your travel writing skills. We first define travel writing and discuss how it differs from other types of writing. Next, we cover different types of travel writing so that you can better understand what it is all about. You will find the knowledge gained here necessary when it comes to choosing a niche to focus on. We go on to review the four main types of travel writing, including freelance travel journalism. You will also learn about the benefits of travel writing and how to become a travel writer. Finally, we delve into various writing techniques you can adopt or practise to improve your travel writing skills.   What You Will Learn The meaning of travel writing, what it entails and related term The differences between travel writing and other forms of writing The different types of travel writing and how they're often use The benefits of travel writing How to become a travel writer Writing techniques to help you improve your travel writing skills Benefits of Taking this Course Taking this course will help you: Achieve personal goals Create a writing routine Improve your writing and communication skills Foster your creative thinking skills Get guidance and motivation to become a travel writer Learn something new about travel writing and how to write good travel stories/articles Start travel writing Course Modules: Module 01: Introduction to Travel Writing Module 02: The Benefits of Travel Writing and the Steps to Becoming a Travel Writer

Office and Reception Management Certification It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. What's Covered in the Course? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: How to handle staff and understand their performance; The legal side of various policies and health and safety; Communication; How to deal with customers and colleagues; Financial aspects: petty cash and office supplies; Office layouts; The art of delegation; Social media; How to handle meetings, including chairing them. What are the Benefits of the Course? There are a number of clear benefits of completing this Office & Reception Management certificate, including: A professional front-line receptionist improves the image of your business; The ability to study at the employee's pace and in the comfort of their own home; Easy internet-based access to study material on any device; Short, sharp, structured organisation of learning materials; Industry-approved certification.

This CPD-accredited bundle is thoughtfully designed to elevate your proficiency in healthcare communication and administration. The English for Healthcare course sharpens your ability to engage confidently and clearly with patients and colleagues alike, focusing on medical terminology, patient interaction, and professional language tailored to healthcare settings. Complementing this, the Medical Receptionist course offers in-depth guidance on managing healthcare front-desk responsibilities, covering appointment scheduling, patient records, and communication skills essential for smooth administrative operations. Finally, the Medical Law course provides crucial knowledge about legal frameworks and ethical considerations affecting healthcare environments, helping you understand key regulations and policies that shape medical practice today. Together, these three courses create a cohesive learning experience suitable for anyone aiming to enhance their role within healthcare, whether working remotely or within administrative support functions. Delivered entirely online, this bundle is accessible and flexible, allowing you to develop your expertise at your own pace without the need for physical attendance. With a strong emphasis on clear, professional communication and essential knowledge areas, this training ensures you are well-prepared to meet the demands of the healthcare sector confidently. These comprehensive courses are available in this English for Healthcare - CPD Accredited 3 Courses Bundle Course 01: English for Healthcare Course 02: Medical Receptionist Course 03: Medical Law ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by qualified professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Part 01- Basic Vocabulary Part 02- Medical Terminology Part 03- Medical Communication Skills and Strategies Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each English for Healthcare - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this English for Healthcare - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The English for Healthcare - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our English for Healthcare - CPD Accredited 3 Courses Bundle training.

Events Management Course Diploma A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry. Introduction to Events Management Course Diploma The events management course diploma is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices. You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business. During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.   What You Will Learn In this information packed course, you can expect to learn the following: Understand the benefits of having a diploma and what is expected of you as an events manager. Learn the benefits of strategic management, why budgeting is so important and identify different events management software solutions. Identify why customer service skills are so important along with how to improve your communication skills effectively. Learn about the various types of events you may be asked to manage during your career. Learn about staging and design and gain insight into using the venue's resources, how to use seasonal themes and so much more. Understand the importance of financial management. Learn how to stick to a budget, sell tickets and manage the finances effectively throughout the event. Get insight into the importance of health and safety at all events. Learn how to run an event safely, what to look out for and how to cater to emergencies. Get advice on troubleshooting and logistics at events from electricity supply to tables and parking. Understand the wedding planning industry and why people need wedding planners to help them organise their special day. Identify with the various wedding types. Learn the wedding planning process. How to choose the right wedding venue based on your clients. Venues, hidden extras, negotiating the best prices and more. Understand the different wedding ceremonies and legalities, such as who can get married, making it official and schedules. Learn how to choose the right wedding theme. Learn how to save money when it comes to wedding attire, along with the regulations you need to be aware of. Get valuable insight on wedding catering and entertainment. Understand your role when it comes to printed materials. Organising transportation. Tips to find the best wedding photographers and videographers. Know your role as a wedding planner when the couple is getting married abroad. How to start your own events management business. Get a firm understanding of marketing, insurance and tax when opening your own events management business.   Benefits of the Event Management Course This event management course is guaranteed to provide you with a wide range of superior benefits from when you first decide on events management as your career to running your own successful business. The benefits include: Recognised certification. Online support throughout your studies. Informative modules you can rely on. Study at your own pace, no set schedules to work to. Boost your career in events management. Gain the knowledge and skills you need to enjoy a successful career. Get the insight and advice you need to start your own events management business.