4779 Courses

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Tennis elbow, back pain, knee pain and many other health issues can be caused by working with display screen equipment. Thus, people who work with DSE for long hours should know the right way to use DSE. Our Display Screen Equipment DSE Training is designed to help you understand how you can protect yourself from DSE-related health problems. In this course, you will understand the principles of the assessment process of DSE. The informative modules will educate you on using DSE in different working environment. In addition, you will acquire a clear understanding of the problems and how to avoid them.  The course will also cover lessons on DSE station setup and the proper manner of using portable DSE. So, enrol now and start learning! Course Preview Learning Outcomes Understand the assessment process of DSE Know how to safely use DSE in different working enrichment Enhance your understanding of the problems and the protective measures Learn about the ideal DSE station setups Build your expertise in using portable DSE Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? DSE Assessment Prevention DSE Station Setup Who Should Take This Display Screen Equipment DSE Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Display Screen Equipment DSE Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Display Screen Equipment DSE Training course will equip you with effective skills and abilities and help you explore career paths such as  DSE Risk Assessor Workstation Furniture Designer Ergonomics Consultant HR Manager Office Workers Module 01:Potential Problems and Preventive Postures Potential Problems and Preventive Postures 00:11:00 Module 02:Recommended DSE Station Setups Recommended DSE Station Setups 00:10:00 Module 03: Understanding and Assessing DSE Understanding and Assessing DSE 00:09:00 Module 04: Using DSE Safely in all Environments Using DSE Safely in all Environments 00:09:00 Module 05: Using Portable DSE Using Portable DSE 00:10:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Lone Worker Safety course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Lone Worker Safety course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Lone Worker Safety Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Lone Worker Safety course is as follows: ***Lone Worker Safety*** Module 01: Basics of Lone Working Module 02: Lone Worker's Safety Laws Module 03: Risk Assessment Module 04: Safe Working System for Lone Working Module 05: Conflict Avoidance and Resolution Module 06: Reporting and Recording Incidents Module 07: Physical and Mental Well-being Module 08: First Aid and Workplace Safety for Lone Workers Accreditation This Lone Worker Safety is CPD Quality Standards (CPD QS) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Lone Worker Safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 5 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Lone Worker Safety course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Working in Confined Spaces Training Course Overview: The "Working in Confined Spaces Training" course is designed to equip learners with the essential knowledge and skills required to safely work in confined spaces. This training focuses on understanding the hazards associated with confined space environments, the importance of health and safety regulations, and the best practices for minimising risks. Learners will gain an in-depth understanding of the risks, the legislative framework, and the specific procedures required for working in such environments. Upon completion, learners will have a solid foundation in identifying potential dangers, implementing safety measures, and responding to emergency situations. This course is essential for anyone working in industries where confined space work is required, helping to ensure a safe and compliant working environment. Course Description: This course covers key aspects of working in confined spaces, focusing on hazard identification, risk assessment, and emergency procedures. Learners will be introduced to the relevant regulations, including the Confined Spaces Regulations 1997, and the importance of personal protective equipment (PPE) and ventilation systems. The course explores different types of confined spaces, typical hazards such as oxygen deficiency, and how to assess and control these risks effectively. Learners will also examine the importance of teamwork, communication, and safe entry/exit procedures. The content is delivered through engaging, structured modules, combining theoretical understanding with practical guidance to ensure learners develop the knowledge needed to work safely in confined spaces. After completing this training, learners will be confident in implementing safety protocols and responding to emergencies within confined space settings. Working in Confined Spaces Training Curriculum: Module 01: Working in Confined Spaces Training (See full curriculum) Who is this course for? Individuals seeking to work safely in confined spaces. Professionals aiming to enhance their knowledge of health and safety regulations. Beginners with an interest in health and safety or industrial work environments. Workers in industries such as construction, utilities, and manufacturing. Career Path: Health and Safety Officer Industrial Safety Manager Confined Space Supervisor Emergency Response Coordinator Environmental Health and Safety Specialist

Asbestos Awareness & Safety Course Overview This Asbestos Awareness & Safety course is designed to provide essential knowledge on asbestos identification, risks, and safe handling practices. It covers the basics of asbestos, its potential health hazards, and guidelines for managing asbestos-related risks in compliance with UK regulations. The course is aimed at improving awareness among professionals, helping them understand how to recognise asbestos-containing materials (ACMs) and respond appropriately to ensure workplace safety. By completing this course, learners will gain valuable insights into how to mitigate the dangers posed by asbestos, providing them with the confidence to manage asbestos risks safely and responsibly. Course Description This comprehensive course covers the identification of asbestos, its risks, and how to handle potential exposure in the workplace. Learners will explore key topics such as the various types of asbestos, its common locations, and how it affects health. The course also dives into the procedures for conducting surveys and risk assessments and teaches the principles of safe management of asbestos. The course emphasises the importance of risk assessment and safety practices to prevent exposure and protect both workers and the public. By the end of the course, learners will have a clear understanding of asbestos awareness, safety protocols, and the appropriate actions to take in the event of accidental disturbance of ACMs. Asbestos Awareness & Safety Curriculum Module 01: Asbestos Explained Module 02: Asbestos Identified Module 03: Risk Factors of Asbestos Module 04: Surveys and Risk Assessment Module 05: Asbestos Awareness & Safety Module 06: Accidental Disturbance of ACMs and Dealing with Emergencies (See full curriculum) Who is this course for? Individuals seeking to understand asbestos risks in the workplace Professionals aiming to enhance their safety qualifications Beginners with an interest in occupational health and safety Anyone involved in construction, building maintenance, or demolition Career Path Health and Safety Officer Site Manager Risk Assessor Asbestos Removal Operative Environmental Health Officer

Certified Project Manager Course Overview: The "Certified Project Manager" course is designed to equip learners with the essential knowledge and skills required for effective project management. Covering key topics such as leadership, stakeholder management, communication, and change management, this course provides a comprehensive foundation for managing projects from start to finish. It is ideal for professionals looking to enhance their project management expertise and ensure successful project delivery. By the end of this course, learners will be prepared to manage projects efficiently, aligning them with organisational goals while maintaining focus on quality, budget, and timelines. Course Description: This course offers an in-depth exploration of project management principles, including project communication, leadership, and stakeholder management. Learners will delve into project methodologies, budgeting, scheduling, and performance assessment, ensuring they can lead projects effectively within diverse environments. The curriculum also covers critical topics like change management and scope definition, preparing learners to manage projects through every stage. Through the course, learners will gain valuable insights into essential project management tools, techniques, and strategies to address challenges and optimise project outcomes. This course is structured to provide a solid foundation in project management, preparing learners for a successful career in the field. Certified Project Manager Curriculum: Module 01: Introduction & Overview Module 02: Teams & Leadership Module 03: Project Communication Module 04: Stakeholder Management Module 05: The Basics of Project Management Module 06: Scope and Requirements Module 07: Developmental Methodologies Module 08: Effective Budgets & Schedules Module 09: Project Performance Module 10: Change Management (See full curriculum) Who is this course for? Individuals seeking to develop their project management skills. Professionals aiming to advance their careers in project management. Beginners with an interest in managing projects across industries. Those seeking to understand the fundamentals of project management processes. Career Path: Project Manager Programme Manager Project Coordinator Operations Manager Team Leader Project Analyst Construction Project Manager IT Project Manager

This SENCO Practitioner : SENCO course is designed for those interested in or who are currently in a SENCO role in the early years setting. This SENCO Practitioner qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this SENCO Practitioner course, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose Special Educational Needs Coordination Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of thisCourse*** Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum: Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- Assessment Method After completing each module of the SENCO Practitioner : SENCO, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this SENCO Practitioner : SENCO course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This SENCO Practitioner course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this SENCO Practitioner course because it does not require any advanced knowledge or skills. Career path This SENCO Practitioner course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

Cleaning: British Cleaning Certificate Course Online The Cleaning: British Cleaning Certificate Course is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. This Cleaning: British Cleaning Certificate Course will teach you how to work safely and correctly with cleaning chemicals, as well as key procedures and guidelines for cleaning offices, new-build houses, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, employment prospects, and essential issues such as working hours, business insurance, taxes, and service quality. If you want to start a cleaning business from the start, then this British Cleaning Certificate Course is jam-packed with tips and strategies for training employees, increasing your client list, promoting your business online, and creating the perfect business plan. Learn the skills you need to advance your career and receive a recognized qualification that will set you apart from clients and prospective employers. Special Offers of this Cleaning: British Cleaning Certificate Course This British Cleaning Certificate Course includes a FREE PDF Certificate. Lifetime access to this British Cleaning Certificate Course Instant access to this British Cleaning Certificate Course Get FREE Tutor Support from Monday to Friday in this British Cleaning Certificate Course Main Course: Level 5 British Cleaning Certificate Course Courses are Included in this Cleaning: British Cleaning Certificate Course Course 01: Level 2 Health & Care Course 02: Manual Handling Course Course 03: Working at Height Training Course Others Benefits of British Cleaning Certificate Course Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Cleaning: British Cleaning Certificate Course] Cleaning: British Cleaning Certificate Course Online Industry Experts Designed this British Cleaning Certificate Course into 16 detailed modules. Detailed course curriculum of Level 5 British Cleaning Certificate Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of British Cleaning Certificate Course After completing each module of the Cleaning: British Cleaning Certificate Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of British Cleaning Certificate Course After completing the MCQ/Assignment assessment for this Cleaning: British Cleaning Certificate Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Cleaning: British Cleaning Certificate Course Online British Cleaning Certificate Course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Cleaning: British Cleaning Certificate Course Online Students who intend to enrol in this British Cleaning Certificate Course must meet the following requirements: Cleaning: Good command of the English language Cleaning: Must be vivacious and self-driven Cleaning: Basic computer knowledge Cleaning: A minimum of 16 years of age is required Career path Cleaning: British Cleaning Certificate Course Online This British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour Certificates Certificate of completion Digital certificate - Included

This SENCO : SENCO (SENCO Practitioner) course is designed for those interested in or who are currently in a SENCO role in the early years setting. This (SENCO Practitioner)qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this (SENCO Practitioner)course, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose Special Educational Needs Coordination Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of this Course*** Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- Assessment Method After completing each module of the (SENCO Practitioner), you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this (SENCO Practitioner) course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This (SENCO Practitioner) course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this (SENCO Practitioner) course because it does not require any advanced knowledge or skills. Career path This (SENCO Practitioner) course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

Certificate in British Cleaning Course Online The Certificate in British Cleaning Course is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. This Certificate in British Cleaning Course will teach you how to work safely and correctly with cleaning chemicals, as well as key procedures and guidelines for cleaning offices, new-build houses, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, employment prospects, and essential issues such as working hours, business insurance, taxes, and service quality. Courses are included in this Certificate in British Cleaning Course Main Course: Level 5 British Cleaning Certificate GIFT COURSES Course 01: Level 2 Fire Safety Course 02: Health and Safety in the Workplace Course 03: Level 2 Health & Care Certificate in British Cleaning Course Course Curriculum of Certificate in British Cleaning Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of Certificate in British Cleaning Course After completing each module of the Certificate in British Cleaning Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Certificate in British Cleaning Course After completing the MCQ/Assignment assessment for this Certificate in British Cleaning Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Certificate in British Cleaning Course This Certificate in British Cleaning Course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Certificate in British Cleaning Course There are no specific requirements for the Certificate in British Cleaning Course because it does not require any advanced knowledge or skills. Career path Certificate in British Cleaning Course Certificates Certificate of completion Digital certificate - Included