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Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.
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Tired of browsing and searching for a Sales Executive Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Sales Executive Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Sales Executive Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Sales Executive Training and help you along your learning journey. Advanced audio-visual learning modules of these Sales Executive Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Sales Executive Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Sales Executive Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Sales & Selling Management Course Course 03: Sales Negotiation Training Course 04: Telesales Executive Training Course 05: Strategic Planning and Analysis for Marketing Course 06: Retail Management - Level 5 Course 07: Basic Product Management Course 08: Level 3 Ecommerce Management Course 09: Digital Marketing Course 10: Customer Relationship Management Course 11: Resourcing and Managing Talent Course Course 12: Performance Management Course 13: Leadership & Management Diploma Course 14: Assertiveness and Self Confidence Development Enrol now in Sales Executive Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sales Executive Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Module One - Getting Started Module Two - Understanding the Talk Module Three - Getting Prepared to Make the Call Module Four - Creative Openings Module Five - Making Your Pitch Module Six - Handling Objections Module Seven - Sealing the Deal Module Eight - Following Up Module Nine - Setting Goals Module Ten - Managing Your Data Module Eleven - Using a Prospect Board Module Twelve - Wrapping Up CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Sales Executive Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Sales and Marketing Skills Level 3) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sales and Marketing Skills Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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Description Consumer Behaviour Diploma This Consumer Behaviour Diploma will commence with an introductory insight into consumer behaviour and then delve deep into topics including consumer perception and consumer motivation. It will elucidate what the procedure of consumer research entails and shed light on how to target potential customers and segment appropriate markets strategically. Consumer behaviour entails an interplay of cognition and affects behaviour patterns and humans' physical environment, leading to an exchange. When discussing a consumer's buying activity, numerous factors come into play, including but not limited to public opinion, popularity, cost, product appearance, promotion, aesthetics and packaging. Consumer behaviour examines consumer activities such as buying, using and discarding among individuals, communities, and organisations. It also studies how their biases, preferences and feelings influence these activities. In the 1940s and 1950s, consumer behaviour emerged as a marketing subfield that integrates economics, anthropology, sociology, ethnography, psychology, and marketing. Consumer behaviour attempts to identify people's consumption patterns and trends by studying individual attributes, including lifestyles, demographics, and other factors such as loyalty and advocacy to brands, rates and occasions of usage and the like. This Consumer Behaviour Diploma examines how external factors such as family, friends, celebrities, and influencers impact their buying activities. Research has shed light on the complexity of consumer behaviour prediction for ordinary men and experts alike. Nevertheless, novel research methods, including consumer neuroscience, artificial intelligence and ethnography, have made it simpler to predict these patterns. Customer Relationship Management, also known as CRM, is a database that provides valuable insight into the examination of the buying activities of consumers. These databases generate in-depth data enabling researchers to study what influences consumer retention and loyalty and their willingness to advocate for products or yield positive referrals. Databases are also handy with market segmentation, behavioural segmentation, etc. This leads to accurate targeting of customers through appropriate marketing strategies. According to Mansard, Engel and Blackwell, consumer behaviour studies the processes and actions involving decisions while buying services and goods for consumption. This Consumer Behaviour Diploma explores how human beings behave whilst engaging in buying activities and urges them to consume certain products. Marketers must understand how consumer behaviour works to comprehend product, brand or business expectations. It enables them to understand better what motivates a consumer to buy certain goods. Knowing which products are popular and well-liked is of paramount importance. The findings suggest that assessing consumers' preferences will help a marketer better sculpt their products. This Consumer Behaviour Diploma will address all the crucial questions, including what customers buy, what motivates them to buy specific things, and how often and when they buy. What you will learn 1: Introduction to Consumer Behavior 2: Stages of Decision-Making Process 3: Perceiving Need Desire Motivation and Emotion 4: Understanding Perception 5: Understanding Customer Attitudes 6: Impact of Culture on Purchasing Behavior 7: Household Influence 8: Group Influence 9: New Opportunities 10: Know the Market Ethics Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
24 Hour Flash Deal **33-in-1 Project Management Mega Bundle** Project Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Project Management package online with Studyhub through our online learning platform. The Project Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Project Management course provides complete 360-degree training on Project Management. You'll get not one, not two, not three, but thirty-three Project Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Project Management courses are yours for as long as you want them once you enrol in this course This Project Management Bundle consists the following career oriented courses: Course 01: Project Management Course 02: Agile Project Management Diploma Course 03: Risk Management Course 04: Corporate Risk And Crisis Management Course 05: Operations and Time Management Course 06: Strategic Planning and Implementation Course 07: Quality Management and Strategic Training - ISO 9001 Course 08: Process Mapping Course 09: RCA: Root Cause Analysis Course 10: Change Management Course 11: Lean Six Sigma White Belt course Course 12: Six Sigma Green Belt Diploma Course 13: Six Sigma Black Belt - Advance Diploma Course 14: The 5S Lean Methodology in Action Course 15: Lean Leadership, Culture and Management - Online Diploma Course 16: CSR Policies & Supply Chain Management Course 17: Stakeholder Management Course 18: Fundamentals of Business Analysis Course 19: Organisation & People Management Course 20: Process Improvement Course 21: Agile Scrum Master Certification Course 22: Team Management Course 23: Corporate Relationship Goals for Success Course 24: Strategic Business Management Course 25: Business Strategy Planning Course 26: Leadership Skills Training Course 27: Enterprise Resource Planning (ERP) Course 28: Art of Negotiation and Conflict Resolution Course 29: Financial Modelling for Decision Making and Business plan Course 30: Customer Relationship Management (CRM) Course 31: Diploma in Lean Process and Six Sigma Course 32: Business Management Course 33: Construction Project Management and Construction Cost Estimation In this exclusive Project Management bundle, you really hit the jackpot. Here's what you get: Step by step Project Management lessons One to one assistance from Project Management professionals if you need it Innovative exams to test your knowledge after the Project Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Project Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Project Management certificate and transcript on the next working day Easily learn the Project Management skills and knowledge you want from the comfort of your home The Project Management course has been prepared by focusing largely on Project Management career readiness. It has been designed by our Project Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Project Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Project Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Project Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Project Management Elementary modules, allowing our students to grasp each lesson quickly. The Project Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Project Management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Project Management course, all you need is - A smart device A secure internet connection And a keen interest in Project Management Career path You will be able to kickstart your Project Management career because this course includes various courses as a bonus. This Project Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Project Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free