3775 Courses

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Our comprehensive course is designed to provide you with the necessary skills and knowledge to excel in your field. Developed by professionals with years of experience, this course is perfect for anyone looking to kick start their career or advance their skills. It features an audio-visual presentation and easy-to-learn modules, allowing for a self-paced learning experience. Our expert online support team is available during weekdays to assist you throughout the course. Learning Outcomes Upon completion of the course, you will be able to: Understand the fundamentals and its applications. Develop the necessary skills to succeed in the field . Apply your newly acquired knowledge to real-world scenarios. Create effective and efficient solutions for relevant topics. Enhance your employability and career prospects. It is designed to provide you with the knowledge needed to stand out in the competitive job market. With lifetime access to course materials and the ability to learn at your own pace, this course is the perfect opportunity to improve your skills and advance your career. You can learn at your own pace, from the comfort of your home, as all course materials are accessible online at any time. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path The course is designed to equip you with the skills and knowledge you need to succeed in the field. After completing the course, you will be able to pursue a variety of career opportunities in different industries. Course Content Control and Administration of Medication Diploma Module 1: Introduction to Medication Control and Administration Module 2: Medication Legislation and Guidance in the UK Module 3: The Four Principles of Medicine Optimisation Module 4: Types of Medications and Their Uses Module 5: Understanding Medication Dosages and Calculations Module 6: Administration of Medication Module 7: Safe Handling and Storage of Medications Module 8: Monitoring and Reviewing Medication Module 9: Medication Errors Module 10: Polypharmacy and Medication

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, and Business Process Owner/Team Lead/Power Users. Overview Create complex Web Intelligence documents using advanced query and reporting techniques, including:Combined queries and sub-queriesCharacter and date string functionsVariables and calculation contextsLink documents using hyperlinks In this course, students will gain the comprehensive skills and in-depth knowledge needed to apply alternative query and reporting techniques when creating complex Web Intelligence documents. Web Intelligence Core Report Design Reviewing Core Report Design Concepts Comparing the Differences between Java Report Panel (JRP) and WebI Rich Client (WRC) Multiple Data Sources Synchronizing Data from Multiple Data Sources Creating Multiple Queries in a Document Synchronizing Data with Merged Dimensions Interacting with Other Data Providers Advanced Query Techniques Implementing Combined Queries Implementing Subqueries Creating a Query Based on Another Query Changing Data Sources Calculation Contexts Describing Calculation Contexts Redefining Calculation Contexts Implementing Extended Syntax Operators Implementing Extended Syntax Keywords Defining Calculation Context Formulas with Character and Date String Functions Creating Formulas with Character and Date String Functions Implementing the Right() Function Implementing the Replace() Function Implementing the SubStr() Function Implementing the Pos() Function Concatenating Character Strings Implementing Date Functions If Logic Executing If() to Group Data Executing the If() Function to Modify Calculation Behavior Hyperlinks in Web Intelligence Documents Managing Hyperlinks in Web Intelligence Documents Managing Hyperlinks in Web Intelligence Desktop and the Rich Internet Application Panel Managing Hyperlinks in the Web Intelligence Interactive Panel Additional Reporting Techniques Implementing Data Tracking Implementing Additional Report Functions

This English for Specific Purposes (ESP) tutoring course is designed to cater to the specific language needs of adult learners in their professional or academic fields. Participants will focus on developing their communication skills in English within their specific area of expertise. Through targeted lessons, practical exercises, and industry-specific materials, learners will enhance their ability to effectively communicate in English within their professional or academic contexts.  Course Duration: 10 weeks (40 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English within their specific field. 2. Expand industry-specific vocabulary and terminology. 3. Develop listening skills to understand specialised language and accents. 4. Enhance reading comprehension skills for professional or academic texts. 5. Write accurately and coherently for specific purposes within their field. Course Outline: Week 1: Introduction and Needs Analysis - Introduction to course objectives, expectations, and ESP methodology - Conducting a needs analysis to identify participants' specific language requirements - Establishing individual learning goals and expectations within their field of expertise Week 2: Speaking Skills for Specific Purposes - Developing effective oral communication skills for professional or academic contexts - Practicing role-plays, presentations, and discussions within participants' fields - Enhancing fluency and confidence in expressing ideas and opinions Week 3: Listening Skills for Specific Purposes - Developing listening skills to understand specialised language, accents, and speech patterns - Authentic listening materials related to participants' field of expertise - Strategies for effective note-taking and comprehension of specialised content Week 4: Vocabulary Expansion within Participants' Field - Expanding industry-specific vocabulary and terminology - Exercises and activities to reinforce and practice specialized vocabulary - Incorporating technical terms and jargon into spoken and written communication Week 5: Reading Comprehension for Professional/Academic Texts - Developing reading skills for professional or academic texts within participants' fields - Strategies for skimming, scanning, and understanding complex texts - Identifying main ideas, supporting details, and summarizing key information Week 6: Writing Skills for Specific Purposes - Improving writing skills for specific purposes within participants' field - Practice exercises for writing reports, proposals, academic papers, etc. - Enhancing clarity, coherence, and professional tone in written communication Week 7: Presentation and Public Speaking Skills - Developing effective presentation skills within participants' field - Techniques for organizing content, engaging the audience, and delivering impactful presentations - Practice sessions with feedback and guidance Week 8: Negotiation and Business Communication Skills - Enhancing negotiation and business communication skills for professional contexts - Role-plays and practical exercises for effective communication in meetings, negotiations, etc. - Polishing language and strategies for successful business interactions Week 9: Cross-Cultural Communication - Understanding cultural nuances and adapting communication styles within participants' field - Developing intercultural communication skills for international professional contexts - Practicing effective communication in multicultural environments Week 10: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills within participants' field - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include guest speakers or industry-specific field trips to provide further immersion and practical application of language skills.

Learning the basic skills in Microsoft Word only includes how to create and edit simple documents. If you want to work with pictures and other objects, then you need to upgrade your skills on it. In this course, you will learn the advanced skills, knowledge, and information about Microsoft Word 2010. You will know how to use generated tables of contents and indexes, and other research and review tasks. It will be easier for you to use pictures, screenshots, clip art, Smart Art, WordArt, tables, text boxes, and cover pages to enhance your document. Course Highlights Microsoft Word 2010 Advanced Level is an award-winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Microsoft Word 2010 Advanced Level- CPD & IAO Accredited into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Microsoft Word 2010 Advanced Level Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Microsoft Word 2010 Advanced Level is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Microsoft Word 2010 Advanced Level is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Word 2010 Advanced Level Module One - Getting Started FREE 00:30:00 Module Two - Working with the Word Window FREE 01:00:00 Module Three - Adding Pictures 01:00:00 Module Four - Formatting Pictures 01:00:00 Module Five - Adding Smart Art 01:00:00 Module Six - Adding Tables 01:00:00 Module Seven - Inserting Special Objects 01:00:00 Module Eight - Adding In Document References 01:00:00 Module Nine - Advanced Research Tasks 01:00:00 Module Ten - Reviewing a Document 01:00:00 Module Eleven - Customizing Word 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities-Microsoft Word 2010 Advanced Level 00:00:00 Mock Exam Mock Exam-Microsoft Word 2010 Advanced Level- CPD & IAO Accredited 00:20:00 Final Exam Final Exam-Microsoft Word 2010 Advanced Level- CPD & IAO Accredited 00:20:00

Description Do you want to know about the function of Microsoft SharePoint? Are you interested to be an expert in this field? Be the first and look at the MS SharePoint 2016 Site Owner course. The proper guideline for this course may assist you to reach your acme of goal. The purpose of the course is to assist students to know the key issues of MS SharePoint providing the knowledge with their role and responsibilities. It enables students to know how to add and configure sites, create libraries and lists, generate and modify views. It provides them the idea of management and creation of content, and document and helps them to know how to manage it. It enhances the students' ability to navigate the site by using web parts and working with web page along with its change of regional setting. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS SharePoint 2016 Site Owner is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS SharePoint 2016 Site Owner is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Role of the Site Owner Understanding the Role of the Site Owner 00:04:00 The Limitations of Folders 00:05:00 Adding and Configuring Sites Working with Collaboration Site Templates 00:02:00 Creating a Subsite with the Team Site Template 00:05:00 Creating a Subsite with the Project Site Template 00:04:00 Creating a Subsite with a Blog Site Template 00:05:00 Creating a Subsite with a Community Site Template 00:05:00 Understanding Site Settings 00:05:00 Customizing the Look of a Site 00:06:00 Changing a Site´s Title, Description, Logo, or URL 00:04:00 Creating Libraries Adding Apps 00:04:00 Creating a Document Library 00:04:00 Reviewing Library Settings 00:04:00 Switching Between the New and Classic Views 00:04:00 Creating a Picture Library 00:03:00 Deleting and Restoring a Library 00:03:00 Changing the Name of a Library or List 00:02:00 Modifying Library Versioning Options 00:04:00 Restoring a Previous Version 00:03:00 Overriding a Checked Out Document 00:03:00 Saving a Library as a Template 00:03:00 Adding Enterprise Key Words to a Library or List 00:03:00 Allowing Folder Creation in Libraries and Lists 00:02:00 Adding or Removing the Sync Library Feature 00:03:00 Using Content Approval for a Library 00:04:00 Using Content Approval with Alerts for Simple Workflows 00:06:00 Creating Lists Creating Lists 00:04:00 Reviewing List Settings 00:02:00 Deleting and Restoring a List 00:02:00 Creating a Calendar List 00:02:00 Adding or Removing the Group Calendar Option 00:02:00 Creating a Task List 00:03:00 Creating an Announcement List 00:02:00 Creating a Links List or Promoted Links List 00:04:00 Creating a Contact List 00:02:00 Creating a Survey 00:05:00 Creating an Issue Tracking List 00:03:00 Creating a List From an Excel Worksheet 00:04:00 Creating a Custom List 00:02:00 Changing a List Name or Description 00:02:00 Adding or Removing Versioning From a List 00:03:00 Adding or Disabling the Add Attachments Feature for a List 00:02:00 Adding or Removing the Quick Edit Feature for a Library or List 00:02:00 Creating and Modifying Views Changing or Modifying the List or Library Default View 00:04:00 Creating Public Views 00:06:00 Creating a Grouped Library or List View 00:05:00 Creating a Flat Library View 00:03:00 Creating and Customizing Columns Understanding SharePoint Columns 00:04:00 Adding an Existing Site Column to a Library or List 00:03:00 Creating a Site Column 00:05:00 Modifying, Renaming, or Deleting a Site Column 00:03:00 Creating a Library or List Column 00:04:00 Modifying or Renaming a List or Library Column 00:03:00 Removing a Column from a List or Library 00:03:00 Creating a Text Column 00:03:00 Creating a Choice Column 00:05:00 Creating a Number Column 00:03:00 Creating a Currency Column 00:02:00 Creating a Date and Time Column 00:03:00 Creating a Look Up Column 00:05:00 Creating a Calculated Column 00:04:00 Creating and Managing Content Types Exploring Content Types 00:03:00 Creating a Custom Content Type 00:08:00 Adding a Custom Content Type into a List or Library 00:03:00 Removing a Content Type from a Library or List 00:03:00 Creating a Document Set 00:08:00 Modifying a Content Type 00:03:00 Managing Permissions Understanding Permissions 00:05:00 Editing Permission Level Priveleges 00:04:00 Understanding Default Permission Groups 00:04:00 Viewing and Editing Group Permissions 00:04:00 Changing Permission Levels for a Group 00:02:00 Viewing, Adding, or Removing Users from a Group 00:03:00 Creating New SharePoint Groups 00:05:00 Changing a Group Name or Group Owner 00:02:00 Adding a SharePoint Group to a Site 00:03:00 Adding, Removing, or Editing Permission Levels for an Individual 00:02:00 Checking an Individuals Permission on a Site 00:02:00 Granting Access to the Site Using the Share Option 00:03:00 Changing the Default Share Group for the Site 00:02:00 Creating and Removing Unique Permissions for a Site 00:05:00 Creating and Removing Unique Permissions for a Library 00:06:00 Creating and Removing Unique Permissions for a Document or Folder 00:06:00 Enhancing the Site Working with Pages in SharePoint 00:04:00 Modifying or Adding Text to a Page 00:06:00 Understanding Web Parts or App Parts 00:09:00 Creating a Page in SharePoint 00:06:00 Adding a Page to the Quick Launch 00:03:00 Adding the Excel Web Access Web Part 00:07:00 Adding the Relevant Documents Web Part 00:04:00 Navigation and Regional Settings Changing Regional Time and Work Week Settings 00:05:00 Inheriting Top Links Navigation 00:02:00 Working with Top Links Bar 00:05:00 Working with the Quick Launch Area 00:06:00 Enabling Tree View 00:03:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Special Needs Teaching Assistant course. Qualify to work 1-1 with SEND with children ages 5-19 years in Primary, Junior or secondary school. Study online alongside placement or your current job role to gain a recognised, Ofsted accepted qualification.

Learning Objectives Introduction , Getting Started with Access , Working with Data , Creating Databases and Objects , Working with Queries , Working with Reports , Working with Forms , Conclusion   Pre-Requisites Basic computer skills. Knowledge of basic database concepts is helpful but not required.   Description This course is an introduction to Microsoft Access 365. In this course, students will become familiar with various database components, concepts, and terminology. Students will tour the user interface, create databases, create objects, perform calculations, navigate and work with tables, understand and work with queries, review and work with various reports and reporting features, and review forms and the various tools that go along with them. This course will give the student the required knowledge to complete the Access 365 Intermediate course. Module 1: Getting Started with Access What is a Database 00:03:00 Database Terminology 00:05:00 The Access Interface 00:08:00 What is a Flat File Database 00:03:00 What is a Relational Database 00:10:00 Relating Tables 00:10:00 Reviewing The Access Ribbon 00:02:00 Module 2: Working with Data Working with Tables 00:07:00 Navigating Tables 00:04:00 Editing Data 00:03:00 Adding New Records 00:05:00 Using Subdatasheets 00:04:00 Module 3: Creating Databases and Objects Understanding Database and Table Design Principles 00:08:00 Using Table Data Sheet View 00:03:00 Working with Field Data Types 00:07:00 Using Table Design View 00:04:00 Calculating Numbers 00:05:00 Calculating Dates 00:02:00 Calculating Strings 00:03:00 Using The Lookup Wizard 00:12:00 Lookup Wizard Linking Tables 00:09:00 Using Indexes 00:04:00 Module 4: Working with Queries What are Queries? 00:08:00 Creating Simple Queries 00:05:00 Entering Criteria-Exact Match and Range Operators 00:05:00 Understanding And Versus Or 00:06:00 Using Wildcards 00:05:00 Using Key Words 00:04:00 Sorting and Hiding Fields 00:03:00 Creating Multi-Table Queries 00:03:00 Additional Tips C4 00:06:00 Module 5: Working with Reports What are Reports 00:05:00 Understanding Report Types 00:03:00 Building Good Reports 00:02:00 Using AutoReport 00:08:00 Understanding The Report Wizard 00:11:00 Using the Report Design View 00:08:00 Printing Reports 00:04:00 Creating labels 00:08:00 Additional Tips C5 00:10:00 Module 6: Working with Forms What are Forms 00:04:00 Understanding Form Types 00:03:00 Creating Forms 00:03:00 Navigating Forms 00:03:00 Editing Data in Forms 00:05:00 Understanding the Form Wizard 00:05:00 Using Form Design View 00:04:00 Working with Controls 00:10:00 Using Form Layout View 00:04:00 Additional Tips C6 00:07:00 Resource Resource - Access 365 Beginner 00:00:00 Final Exam Final Exam - Access 365 Beginner 00:20:00

Description: Plan, write, edit, publish and market your non-fiction book Do you want to be a writer? Then take the Book Writing Certificate Course course and learn to write non-fiction book within two weeks and publish it. Writing a non-fiction book and writing an essay, business letter or other types of writing is different. Writing non-fiction not only needs story and sequence but also involves creativity, lucidity of language and the engaging ability of the author. Writing and publishing a book is not all. You have to market it to the targeted audience. Throughout the Book Writing Certificate Course, you will learn to find your ways of non-fiction writing, idea generating, planning about the structure of the book, structuring, and understanding challenges and more. Then, the course teaches you the procedures of publishing and, marketing your non-fiction book. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Book Writing Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Book Writing Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Day 1 - Introduction Introduction to the course and your tutor 00:13:00 Lec2 - Finding Your Why 00:14:00 Your idea and outline What is your idea? 00:20:00 Your idea - stage 2 00:11:00 Create it! 00:14:00 Day 2 - Structure How do you write a book 00:10:00 Chapter Planning 00:14:00 Tips & Ideas 00:12:00 Reviewing the process 00:03:00 Day 3 - Overcoming challenges Common challenges 00:08:00 More challenges 00:21:00 How to improve the content 00:05:00 Lec 15 Further challenges 00:18:00 Recap 2 00:03:00 Day 10 - Draft 1 First draft 00:07:00 Marketing Your Book Marketing your book - part 1 00:15:00 Marketing your book - part 2 00:11:00 Marketing your book - part 3 00:14:00 Lec 21 - Your Book Publishing Business 00:08:00 Day 14 - Conclusion & Next steps Day 14 - completion 00:03:00 Other opportunities 00:03:00 Conclusion 00:10:00 Resources Resources - Book Writing Certificate Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Do you want to know about MS Visio 365? Are you interested to get some specific and effective ideas about it? Do you want to learn how it works? Look at the MS Visio 365 Online course and mitigate your quest. MS Visio 365 is one of the parts of MS office. It is actually used to draw some critical and complex diagrams. The curse is designed in such a way that will assist you to learn the crucial methods of sketching shapes, diagrams. The purpose of this course is to enable you to make shapes, diagrams, and objects by using various templates and patterns. This course also enables you to draw your own shape. It teaches you to create diagrams, flow chart, connect shapes, and work with text, theme, and pages perfectly. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Visio 365 Online is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Visio 365 Online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Understanding Visio Online What Is Visio 00:02:00 Comparing Visio Online vs 2016 00:04:00 Launching Visio Online 00:02:00 Getting Started with Visio Understanding the Visio Environment 00:04:00 Navigating and Zooming 00:03:00 Creating New Diagrams Accessing Visio Templates 00:03:00 Creating a Visio Diagram in OneDrive 00:02:00 Opening a Diagram in Visio 00:03:00 Working with Shapes Adding Shapes 00:04:00 Formatting Shapes 00:03:00 Manipulating Shapes 00:02:00 Changing Stacking Order 00:03:00 Selecting and Grouping Shapes 00:02:00 Searching for Shapes 00:02:00 Creating a Flow Chart Working with Basic Flowchart Template 00:03:00 Connecting Shapes 00:03:00 Adding Text to Shapes 00:02:00 Working with Visio Diagrams Inserting Pictures 00:02:00 Changing the Document Theme 00:02:00 Adding Pages to a Diagram 00:01:00 Sharing Visio Diagrams Sharing Diagrams in OneDrive 00:03:00 Reviewing Diagrams in OneDrive 00:02:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00