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Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

From ancient times, transferring land and property from one owner to another required paperwork (or papyrus/clay work, to be precise!). Modern-day is no different. The legal process and documentation involving selling properties take time to digest. Hence, to make your property selling process smooth or to start your career as a Conveyancer, we provide you with this Conveyancing course. So, enrol now in the Real Estate : Conveyancing & Property Law Diploma course to protect your property or start your career as a Conveyancer! Learning Outcomes By the end of this Real Estate: Conveyancing & Property Law Diploma program, you will be able to: Explain the core principles of property law and their application in Real Estate: Conveyancing & Property Law. Analyze the conveyancing process, identifying key stages and legal requirements in Real Estate: Conveyancing & Property Law. Apply your understanding of contract law to Real Estate: Conveyancing & Property Law transactions. Navigate the legal landscape of landlord and tenant relationships within the framework of Real Estate: Conveyancing & Property Law. Demonstrate a strong grasp of accounting procedures specific to Real Estate: Conveyancing & Property Law. Identify and address tax implications for various Real Estate: Conveyancing & Property Law scenarios. Why would you choose the Real Estate : Conveyancing & Property Law Diploma Training course: Lifetime access to Real Estate : Conveyancing & Property Law Training course materials Full tutor support is available from Monday to Friday with the Real Estate : Conveyancing & Property Law Training course Learn Real Estate : Conveyancing & Property Law Training skills at your own pace from the comfort of your home Gain a complete understanding of the Real Estate : Conveyancing & Property Law Training course Accessible, informative Real Estate : Conveyancing & Property Law Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Real Estate : Conveyancing & Property Law Training bundle Study Real Estate : Conveyancing & Property Law Training in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Real Estate : Conveyancing & Property Law Training course Conveyancing Training Curriculum Breakdown of the Conveyancing Training Course Module 01: Introduction, Provides an introduction to the fundamental concepts of Real Estate: Conveyancing & Property Law. Module 02: Key Fundamentals, Establishes a strong foundation in the key principles that underpin Real Estate: Conveyancing & Property Law. Module 03: Property Law & Conveyance Practice, Delves into the practical application of property law principles within the conveyancing process for Real Estate: Conveyancing & Property Law. Module 04:Land Registry Updates and Law, Ensures you're up-to-date on the latest Land Registry updates and legal developments impacting Real Estate: Conveyancing & Property Law. Module 05: Law of Contract, Explores the legal principles governing contracts within the context of Real Estate: Conveyancing & Property Law. Module 06:Landlord and Tenant, Examines the legal framework for landlord and tenant relationships in Real Estate: Conveyancing & Property Law. Module 07: Standard Conveyance Transactions, Provides a comprehensive understanding of standard conveyancing transactions in Real Estate: Conveyancing & Property Law. Module 08:Understanding Accounting Procedures for Conveyance Transactions, Equips you with the knowledge of accounting procedures specific to Real Estate: Conveyancing & Property Law transactions. Module 09: Preparing Legal Documents, Develops your skills in preparing essential legal documents for Real Estate: Conveyancing & Property Law purposes. Module 10: Taxation Issues for Conveyancers, Analyzes the taxation considerations for conveyancers handling Real Estate: Conveyancing & Property Law matters. CPD 20 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 12:58 1: Introduction 12:58 Module 02: Key Fundamentals 11:07 2: Module 02: Key Fundamentals 11:07 Module 03: Property Law & Conveyance Practice 12:30 3: Property Law & Conveyance Practice 12:30 Module 04: Land Registry Updates and Law 23:43 4: Land Registry Updates and Law 23:43 Module 05: Law of Contract 16:20 5: Law of Contract 16:20 Module 06: Landlord and Tenant 18:33 6: Landlord and Tenant 18:33 Module 07: Standard Conveyance Transactions 29:02 7: Standard Conveyance Transactions 15:25 8: Standard Conveyance Transactions 13:37 Module 09: Preparing Legal Documents 11:52 9: Preparing Legal Documents 11:52 Module 10: Taxation Issues for Conveyancers 21:52 10: Taxation Issues for Conveyancers 21:52 Order Your CPD Quality Standard Certificate (Optional) 01:00 11: CPD Certificate (Optional) 01:00 Who is this course for? This course is ideal for individuals interested in pursuing a career in Real Estate : Conveyancing & Property Law. It caters to aspiring conveyancers, legal assistants, and anyone keen to deepen their understanding of property law. Whether you are new to the field or looking to enhance your theoretical knowledge, this Real Estate: Conveyancing & Property Law diploma offers valuable insights and comprehensive coverage of essential legal concepts. Requirements To enrol in this Real Estate: Conveyancing & Property Law Training course, all you need is a basic understanding of the English Language and an internet connection. Career path This Real Estate: Conveyancing & Property Law Diploma can open doors to various career paths in the legal and property sectors. You might pursue opportunities as a legal assistant specializing in conveyancing, a paralegal supporting property law firms, or even consider further education to become a qualified solicitor specializing in real estate law. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

This Level 2 Dignity & Safeguarding course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Level 2 Dignity & Safeguarding qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Level 2 Dignity & Safeguarding course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Level 2 Dignity & Safeguarding course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Dignity & Safeguarding Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Dignity & Safeguarding Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Dignity & Safeguarding course. ***Courses are included in this Level 2 Dignity & Safeguarding Course Course 01: Level 2 Dignity & Safeguarding Course 02: Level 2 Health & Care Course 03: Clinical Psychology Diploma ***Other Benefits of Level 2 Dignity & Safeguarding Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Dignity & Safeguarding*** Detailed course curriculum of the Level 2 Dignity & Safeguarding Course: Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Free Courses: ------------------------- ***Level 2 Health & Care*** Module 01: An Overview of the Safety in the Workplace Module 02: What is a Hazard Module 03: Rectifying Hazards Module 04: Implementing Proactive Measures Module 05: How to Prepare and Undertake a Safety Plan ------------------------- ***Clinical Psychology Diploma*** Module 01: An Overview of Mental Health Module 02: Different Viewpoints in Psychology Module 03: Social Psychology Module 04: Utilising Cognitive Psychology Module 05: Understanding Childhood and Adolescent Psychiatric Disorders Module 06: Understanding Stress and Anxiety Disorders Module 07: Understanding Schizophrenia Module 08: Understanding Personality Disorders Module 09: Understanding Mood Disorders Module 10: Understanding Eating & Sleeping Disorders Module 11: Understanding Self-Harm and Suicide Module 12: Treating Mental Illness: Medication and Therapy ------------------------- Assessment Method After completing each module of the Level 2 Dignity & Safeguarding, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Dignity & Safeguarding course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Dignity & Safeguarding This Level 2 Dignity & Safeguarding course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Level 2 Dignity & Safeguarding There are no specific requirements for this Level 2 Dignity & Safeguarding course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Dignity & Safeguarding course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Increasing sales is the core of objective for all salespeople and it is vital they are given the tools and techniques to thrive in this highly competitive environment. The landscape within which salespeople operate is ever shifting, and now more than ever it is recognised that the key to successful selling is understanding the customer's needs and working collaboratively with them to achieve their objectives. This highly practical programme has been developed to support salespeople to develop their all-round sales skills using a customer-focused approach. The course will be fun and informal, using practical exercises to help new and experienced salespeople ensure they are equipped to deal with the challenges of selling. This course will help participants: Develop core sales skills such as building rapport, questioning and presenting benefits Identify the roles and goals of key contacts and recognize the importance of consultative selling Understand how to achieve sales by uncovering needs, matching benefits and promoting value Understand how to structure and control a customer interaction and set clear objectives for each account Develop techniques for handling objections, questions and staying positive Master the art of closing a sale and gaining agreement Understand tactical selling and how to build multiple contacts and relationships Develop skill and confidence in selling to both new prospects and existing customers 1 Consultative selling - key principles for success Recognise the importance of consultative selling and being client-focused Build the right processes to achieving sales targets - questions before features Assess your core sales skills; building rapport, asking questions, presenting features and benefits, closing 2 Consultative sales call skills How best to structure and control a customer meeting or call to be client-centric: Four Cs The importance of setting clear objectives for each call and account Setting the agenda and pre-call preparation Planning sessions 3 Your mission, message and meaning - comparative advantage Defining sales messages and USPs; positioning value and quality not price Knowing your target product and services and their value to the customer Understanding your customers buying role and qualifying the opportunity 4 An effective sales meeting - part 1 Opening the sales interview - and building rapport Gaining and retaining the full attention of the customer Probing and identifying real needs using effective sales questions Planning and practice sessions for consultative selling 5 An effective sales meeting - part 2 Matching customer needs and wants to products and services available Presenting your product or service using features, advantages, and benefits Recognising and responding to buying signals and other sales opportunities Planning and practice sessions 6 Closing the sale successfully Anticipating objections and seeing them as positives, including price objections Handling objections using proven methods and models How and when to ask for the sale professionally Follow up and follow-through Planning and practice sessions

This Course at a Glance Understand the term 'work at height' and the common working at height tasks Demonstrate the various legislation that applies to working at height Recognise the dangers of working at height and understand the basic use of ladders Understand the legal requirement under the working at heights regulations Understand the architect, designer and employer's responsibilities in ensuring the safety of those working at heights Evaluate the six key principles associated with the Risk Assessment Understand the hierarchy of control Know how to conduct proper and effective risk assessment through the five-stage process Evaluate the control and preventive measures to reduce the risk of falls from height Understand the methods used to minimise the potential consequences Working at Height Training Course Overview The Work at Height Regulations 2000, requires all employers to ensure that all the employees are qualified, experienced and equipped to handle any task at a height. This Working at Heights Training Course is designed to equip you with the required knowledge and skills to help you assess the potential dangers of working at height. You will be able to understand your legal duties as both an employer and an employee to assess, control and minimise risks and hazards from work at height. This course also outlines the procedure of conducting effective risk assessments and provides a concise insight into the hierarchy of controls. Working at height continues to be the biggest cause of death and severe injury in the UK workplace. Falls from height account for 35% of workplace fatalities with almost 25% resulting in death causing it to be the fifth leading cause of significant injuries at work, according to research conducted by the RIDDOR in 2020/21. The term 'work at height' refers to a variety of settings ranging from working on platforms, ladders, scaffolds, or stages to working alongside deep excavations and fragile surfaces that you could fall through. The consequences of working at height are extremely severe and one way to avoid such accidents from occurring is to train your workers or employees to work safely at heights Varied job activities require different knowledge and skills, therefore making sure the correct people are working on the proper tasks is extremely crucial to comply with the approved safety standards at work. Aside from falling, there are other dangers to be aware of when working at heights which include contact with overhead electrical services, falling debris, and the possibility of a working platform collapsing or overturning. Please note that this is merely an awareness course; if your job requires you to work at height, you will need further practical training. Get in touch with us to acquire your further practical training. Upon successful completion of this course, you will know how to properly use equipment and safe access procedures to reduce or eliminate the risk of falling and respond quickly and efficiently if any dangers arise while working at a height. Who should take this course? This Working at Heights Training Course is aimed at: Builders Contractors Window cleaners Decorators Warehouse Workers Construction Supervisors Construction Workers Roofers Whether you are a builder, supervisor or manager responsible for planning, supervising or managing the safety of your workforce working at a height or an employee exposed to working at heights on a regular basis, this course will set you up with the appropriate skills and knowledge to conduct risk assessment procedures and adapt effective preventive and control measures that ensure safety while working at heights. Entry Requirements There are no academic entry requirements for this Working at Height Training Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Working at Heights Training Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Introducing Work at Height Module 2: The Dangers of Work at Height Module 3: The Work at Height Regulations Module 4: Summary of Duty Holder's Responsibilities Module 5: Employer's Responsibilities Module 6: The Hierarchy of Control Module 7: Avoiding Work at Height Wherever Possible Module 8: Prevent Risk of Falls Module 9: Minimise Consequences Module 10: The Risk Assessment Module 11: Course Summary Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Valuable Certification On completion of this Working at Heights Training Course, you will be eligible to download CPD and IIRSM accredited free electronic certificate instantly. There is a minimal shipping charge applicable to get the hardcopy course completion certificate which is: Shipment Inside the UK = £5.99 International Shipment = £16.99 FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will equip you with the tools to turn your vision into a successful venture. Learning from real-world case studies and expert instructors, you will acquire essential skills in leadership, marketing, finance and operations. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the key principles and fundaments of entrepreneurship. Develop the skills required to build and manage a business efficiently. Understand the importance of an entrepreneurial mindset. Learn to grow with an entrepreneurial mindset. Understand the importance of being in motion. Learn to establish long-term planning for any business, time management and prioritisation. Recognise the need of putting yourself in a challenging situation. Learn to develop discipline, confidence and decisiveness for your business. Learn to focus on providing value to your clients instead of creating wealth. Why Entrepreneurship Diploma Course right for you? This online entrepreneurship diploma course is ideal for anyone willing to kickstart their business manager or entrepreneur career. This online course will provide you with an understanding of the importance of an entrepreneurial mindset. This online diploma course in entrepreneurship will also help you understand the steps of having a disciplined, open-minded and customer-focused business. After taking this comprehensive online course, you will also learn strong people skills, leadership qualities, and entrepreneurial thinking. By the end of this course, you will learn and understand each step entailed in acquiring the skills and expertise required to manage a business and become a successful entrepreneur. Using this popular online course, you will also learn to grow with an entrepreneurial mindset and establish long-term planning for any business. Entrepreneurship Diploma Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Importance of an Entrepreneural Mindset Diciplined Customer Focused Open Minded Strong People Skills Leadership Thinking Like an Entrepreneur Decisiveness Confidence Accountability Resilience Humility Growing With an Entrepreneurial Mindset Revisit Your Vision on a Daily Basis Put Yourself in Challenging Situations Read on a Daily Basis Approach Problems from All Sides Always Be in Motion: Provide Value Characteristics of Entrepreneural Mindset Focus on Providing Value Instead of Creating Wealth Long-term vision Understanding the Power of Habits and Small Wins Time Management and Prioritization Money Management Achieve Entrepreneurial Freedom Acquire a Skill You Love Create Things and Be Prepared to Fail (a lot) Make Big Asks Network, Network, Network But How Always Be Selling Essential Parts of an Entrepreneurial Mindset Passion First Everything is Possible 100% Accountable We are Connected The Time is Now Review Who should take this course? This comprehensive entrepreneurship diploma course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of business management and entrepreneurship. Entry Requirements There are no academic entry requirements for this entrepreneurship diploma course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This entrepreneurship diploma course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Are you looking to improve your current abilities or make a career move? Our unique SENCO Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through this online training course. This online training course is accredited by CPDQS with 40 CPD points for professional development. Students can expect to complete this course in around 175 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling in the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes: Instant access to verified and reliable information Participation in inventive and interactive training exercises Quick assessment and guidance for all subjects CPD accreditation for proof of acquired skills and knowledge Freedom to study in any location and at a pace that suits you Expert support from dedicated tutors committed to online learning Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace *** Course Curriculum *** Here are the topics you will cover in the course. Module 01: Introduction to SEN Co-ordination Definition of special educational needs Relevant points of the Children and Families Act 2014 Key Principles The role of education providers in improving outcomes Module 02: The SENCO Role in Policy and Practice The beginnings of the SENCO role The SENCO role today: responsibilities as determined by the 2015 SEND Code of Practice Module 03: Roles and Responsibilities within Whole School SEN Co-ordination Duties of governing bodies & trust boards The role of the SENCO Decide to be operational, strategic or both Developing and understanding your ethos toward inclusion Developing your understanding of the definition of SEN Module 04: Supporting Teaching and Learning What is the curriculum? Learning to learn Important Theories of effective learning and Teaching The Influence of behavioural science on SEN Curriculum and pedagogy Cognitive development Module 05: The SENCO and the Senior Leadership Team The role of the SENCO and the Senior Leadership Team (SLT) If a SENCO should be on SLT The status of the SENCO role Leading without being part of SLT: leading with status Module 06: Supporting Colleagues and working with Professionals and Organisations beyond the School Importance of leading and supporting colleagues The SENCO role: leading and supporting colleagues Unpicking the Role of Teachers Leading and supporting colleagues: a whole-school approach Leading and supporting specific groups Module 07: Developing Relationships with Pupils and Parents Children and Families at the Centre: the policy context Pupil Relationships and Importance Family Relationships and Importance Meeting the SEND Code of Practice guidance An awareness of potential barriers Module 08: SENCO's Role in Leading and Managing SEND Administration Working with governors The management of SEN records Referral for an EHC assessment Annual review of EHC plans Dealing with complaints Module 09: Challenges and Opportunities Time and workload Resources Module 10:Developing Inclusive Practice and the Future SENCO Role The language of SEND and disability What is inclusive education? Parents' choice SENCO's role in training and developing others Support and training for SENCOs Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about this subject should take this course. This will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Career path After completing this course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This Level 2 Dignity and Safeguarding course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Level 2 Dignity and Safeguarding qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Level 2 Dignity and Safeguarding course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Level 2 Dignity and Safeguarding course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Dignity and Safeguarding Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Dignity and Safeguarding Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Dignity and Safeguarding course. ***Courses are included in this Level 2 Dignity and Safeguarding Course Course 01: Level 2 Dignity and Safeguarding Course 02: Mental Health Support Worker Course 03: Level 5 Mental Health Care - MCA and DOLS ***Other Benefits of Level 2 Dignity and Safeguarding Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Dignity and Safeguarding*** Detailed course curriculum of the Level 2 Dignity and Safeguarding Course: Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Free Courses: ------------------------- ***Mental Health Support Worker*** Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User ------------------------- ***Level 5 Mental Health Care - MCA and DOLS*** Module 01: An Overview of Mental Capacity Act Module 02: Assessing Mental Capacity Module 03: How to make Best Interest Decision Module 04: Mental Capacity Advocates and Forward Planning Module 05: Treatment Protocols for People Who Lack Capacity Module 06: Confidentiality and Record Keeping Module 07: Public Bodies and Services Created by MCA Act 2005 Module 08: Interface with Legislation, Policy and Procedures Module 09: Deprivation of Liberty Safeguards Module 10: Lawful Deprivation Module 11: Legal Background to DOLS Module 12: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 13: Liberty Protection Safeguards (LPS) ------------------------- Assessment Method After completing each module of the Level 2 Dignity and Safeguarding, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Dignity and Safeguarding course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Dignity and Safeguarding This Level 2 Dignity and Safeguarding course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Level 2 Dignity and Safeguarding There are no specific requirements for this Level Level 2 Dignity and Safeguarding course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Dignity and Safeguarding course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

This Safeguarding in Adult Health and Social Care course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Safeguarding in Adult Health and Social Care qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Safeguarding in Adult Health and Social Care course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing thiscourse, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Courses are included in this Bundle Course Course 01: Safeguarding in Adult Health and Social Care Course 02: Mental Health Support Worker Course 03: Level 5 Mental Health Care - MCA and DOLS ***Other Benefits of Safeguarding in Adult Health and Social Care Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Safeguarding in Adult Health and Social Care*** Detailed course curriculum Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Other Courses: ------------------------- ***Mental Health Support Worker*** Module 01: An Overview of Mental Health Module 02: Mental Health Support Worker Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treating Mental Illness with Medication and Therapy Module 11: Laws Related to Mental Health Module 12: Mental Health System Module 13: The Participation of the Service User ------------------------- ***Level 5 Mental Health Care - MCA and DOLS*** Module 01: An Overview of Mental Capacity Act Module 02: Assessing Mental Capacity Module 03: How to make Best Interest Decision Module 04: Mental Capacity Advocates and Forward Planning Module 05: Treatment Protocols for People Who Lack Capacity Module 06: Confidentiality and Record Keeping Module 07: Public Bodies and Services Created by MCA Act 2005 Module 08: Interface with Legislation, Policy and Procedures Module 09: Deprivation of Liberty Safeguards Module 10: Lawful Deprivation Module 11: Legal Background to DOLS Module 12: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 13: Liberty Protection Safeguards (LPS) ------------------------- Assessment Method After completing each module of the Safeguarding in Adult Health and Social Care, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Safeguarding in Adult Health and Social Care course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements There are no specific requirements for this Safeguarding in Adult Health and Social Care course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included