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5728 Courses

Online Presence Pinnacle: Marketing Excellence Course

By Compete High

🚀 Elevate Your Online Presence with 'Online Presence Pinnacle: Marketing Excellence Course' 🚀 Are you ready to transform your digital footprint and skyrocket your business to new heights? Welcome to the ultimate marketing mastery journey - the 'Online Presence Pinnacle' course! Unleash the power of cutting-edge strategies and propel your brand to success with our comprehensive curriculum designed for marketing excellence.   🔥 Module 1: Funnel Building For Massive Profits Unlock the secrets to creating high-converting sales funnels that turn prospects into customers. Learn how to optimize every step of the customer journey and maximize your profits. 🚀 Module 2: Lead Generation, Traffic & List Building Discover the art of generating quality leads, driving targeted traffic, and building a responsive email list. Master the techniques that will keep your pipeline flowing with potential customers. 🌐 Module 3: LinkedIn Advertising Harness the power of the world's largest professional network. Learn how to leverage LinkedIn advertising to reach your ideal audience, establish thought leadership, and drive business growth. 🎯 Module 4: How To Do Banner Advertising Dive into the world of visual storytelling. Uncover the secrets of creating compelling banner ads that capture attention, communicate your message effectively, and drive results. 🐦 Module 5: Twitter Ads For Fun & Profit Turn tweets into treasure with our Twitter Ads module. Explore innovative strategies to promote your brand on one of the fastest-moving platforms and watch your ROI soar. 💰 Module 6: Make Profits With Facebook Ads Master the art and science of Facebook advertising. From audience targeting to ad creatives, learn the strategies that will not only increase your brand visibility but also boost your bottom line. 🔍 Module 7: Search Ads - For Massive Profits Navigate the complex world of search engine advertising. Optimize your campaigns for maximum visibility, drive targeted traffic, and watch your profits skyrocket through strategic search ads.   🎓 Why Choose Online Presence Pinnacle? ✨ Expertly crafted curriculum by industry professionals ✨ Practical, hands-on lessons for real-world application ✨ In-depth insights into the latest marketing trends ✨ Interactive community for networking and support ✨ Lifetime access to course materials and updates   🌟 Don't miss this opportunity to revolutionize your online presence and elevate your marketing game! Enroll in 'Online Presence Pinnacle: Marketing Excellence Course' today and embark on a journey towards digital success. 👉 Limited slots available. Secure your spot now and transform your online presence! 👈 Course Curriculum Funnel Building For Massive Profits Intro To Funnel Building 00:00 Funnel Building - Part 1 00:00 Funnel Building - Part 2 00:00 Funnel Building - Part 3 00:00 Lead Generation, Traffic & List Building Intro To Lead Generation 00:00 Lead Gen - Lead Magnets 00:00 Lead Gen - Landing Pages 00:00 Lead Gen - Getting Traffic 00:00 LinkedIn Advertising Intro To LinkedIn Advertising 00:00 LinkedIn Ads - Campaign Manager 00:00 LinkedIn Ads - Creating ADS That SELL 00:00 LinkedIn Ads - Creating ADS That SELL - Part 2 00:00 How To Do Banner Advertising Intro To Banner Advertising 00:00 Banner Ads - Designing The Ad 00:00 Banner Ads - Ad Campaign Goals 00:00 Banner Ads - Setting Uo & Running Campaigns 00:00 Twitter Ads For Fun & Profit Intro To Twitter TimeLine Ads 00:00 Twitter Ads - Canpaign Objects & Details 00:00 Twitter Ads - Ad Groups & Targeting 00:00 Twitter Ads - Creating The Ad & Launching 00:00 Make Profits With Facebook Ads Intro To Facebook Newsfeed Ads 00:00 Facebook Ads - Marketing Objectives 00:00 Facebook Ads - Ad Targeting & Budgeting 00:00 Facebook Ads - Creating The Ad 00:00 Search Ads - For Massive Profits Intro To Search Ads 00:00 Search Ads - Marketing Objectives 00:00 Search Ads - Ad Groups & Keywords 00:00 Search Ads - Creating & Monitoring Ads 00:00

Online Presence Pinnacle: Marketing Excellence Course
Delivered Online On Demand2 hours 18 minutes
£25

Fostering a Learning-Centric Environment in Your Company

By Compete High

🌟 Unlock Success: Transform Your Company with a Learning-Centric Approach! 🌟   🚀 Elevate your organization's potential and drive unparalleled growth with our groundbreaking online course: 'Fostering a Learning-Centric Environment in Your Company.' In today's fast-paced world, the key to staying competitive lies in continuous learning and innovation. This comprehensive course is designed to empower you with the expertise and strategies to create a dynamic, knowledge-driven culture within your company.   🔍 What You'll Gain: In-depth Insights: Understand the principles and benefits of a learning-centric environment. Effective Strategies: Learn to implement practical methodologies fostering a culture of continuous learning. Leadership Skills: Equip yourself to lead and inspire teams towards a thirst for knowledge. Boosted Productivity: Witness increased efficiency and innovation within your organization. Employee Engagement: Cultivate a motivated workforce eager for self-improvement and growth.   🎯 Course Highlights: Engaging modules led by industry experts. Actionable insights and real-world case studies. Interactive discussions and peer-to-peer learning. Accessible anytime, anywhere - crafted for busy professionals. Customizable strategies tailored to suit your company's unique needs.   👨‍💼 Who Should Enroll: Business Leaders HR Managers Team Leaders Learning & Development Professionals Anyone passionate about driving positive change within their organization   💡 Embrace change and pave the way for a brighter future for your company! Join us on this transformative journey and unlock the full potential of a learning-centric culture within your organization.   🌟 Enroll now and lead your company into a future of continuous growth and success! 🚀 [Sign Up Now - Link to Course Registration Page] Invest in knowledge. Transform your company. Thrive in the digital age! 🌐✨ Course Curriculum Creating a Culture of Learning for Your Organization What To Expect 00:00 About Me 00:00 Why Even Bother 00:00 Listen Faster 00:00 Toms Approach 00:00 The Paid Training Course Is History 00:00 Develop the Right Mental Habits 00:00 Make It Easier On Yourself 00:00 Manager Responsibilities Intro 00:00 Are You Really a Centre of Excellence 00:00 Learning As Part of Performance Evaluation 00:00 Dont Worry If People Leave 00:00 Learning New Vs Becoming Expert 00:00 The Benefits of a Skilled User Base 00:00 Push It Push It Push It 00:00 The Golden Hour 00:00 Internal Mobility 00:00 Team Secondment 00:00 Make People Good Enough to Quit 00:00 Lunch and Learns 00:00 Personalised Learning Plans 00:00 Use It or Lose It 00:00 Certifiably Great 00:00 Get a Learning Buddy 00:00 Senior Leaders Duties Intro 00:00 Walk It From The Top 00:00 Learning Wherever Whenever 00:00 Show Us the Data 00:00 Create Learning Champions 00:00 Gamification 00:00 Sell Sell Sell 00:00 Dont Block the Useful Sites 00:00 Create A Varied Library of Resources 00:00 What it Used To Be Like 00:00 Encourage Conferences and Seminars 00:00 The Feedback Loop 00:00 Learning is Expensive 00:00 Learning Takes Time 00:00 Concluding Remarks 00:00 Individual Learner Intro 00:00 Everyone Says They Are A Self-Learner 00:00 Online Communities 00:00 Embedding Learning Into Daily Life 00:00 Teach It to Learn It 00:00

Fostering a Learning-Centric Environment in Your Company
Delivered Online On Demand1 hour 58 minutes
£25

Event Ignition: Mastering Meetup for Successful Launches

By Compete High

🚀 Event Ignition: Mastering Meetup for Successful Launches Are you ready to elevate your event planning game and catapult your success to new heights? Introducing 'Event Ignition: Mastering Meetup for Successful Launches,' the ultimate online course designed to transform your events into unforgettable experiences and skyrocket your success in the world of Meetup organizing!   🌐 Unlock the Power of Meetup for Unparalleled Success In today's fast-paced world, mastering the art of event planning is essential for standing out and creating a lasting impact. 'Event Ignition' is your passport to unlocking the full potential of Meetup, the premier platform for bringing people together. Whether you're a seasoned event organizer or a newcomer looking to make a splash, this course is tailored to meet your needs and exceed your expectations.   🎓 What You'll Learn: Strategic Planning: Dive deep into the intricacies of crafting a compelling event strategy that attracts your target audience and keeps them coming back for more. Effective Promotion: Learn the insider secrets of promoting your Meetup events like a pro, leveraging social media, email marketing, and other powerful tools to maximize your reach. Engagement Tactics: Discover how to keep your attendees engaged and excited throughout the event, ensuring they leave with a positive impression and a desire to attend your future gatherings. Monetization Strategies: Explore innovative ways to monetize your Meetup events, turning your passion into a lucrative venture. Troubleshooting and Crisis Management: Equip yourself with the skills to navigate unforeseen challenges smoothly, ensuring your events run seamlessly from start to finish.   🔥 Why Choose 'Event Ignition'? Expert Guidance: Learn from seasoned professionals with a proven track record in successful Meetup event launches. Interactive Modules: Engage with dynamic and interactive course materials that cater to all learning styles. Community Support: Join a thriving community of like-minded individuals who are passionate about event planning, providing networking opportunities and ongoing support. Lifetime Access: Enjoy lifetime access to course materials, ensuring you can revisit and reinforce your newfound knowledge whenever you need it.   🎉 Ignite Your Event Planning Journey Today! Don't miss this opportunity to take your event planning skills to the next level. Join 'Event Ignition: Mastering Meetup for Successful Launches' and unlock the door to a world of possibilities. Your success story starts here! Course Curriculum Basic Overview 00:00 Pricing 00:00 Profile 00:00 Profile Settings - Part 1 00:00 Profile Settings - Part 2 00:00 Mobile Application 00:00 Starting A New Meetup Group 00:00 Graphics for Your Meetup 00:00 Your Meetup Description 00:00 Leadership Roles 00:00 Member Management 00:00 Content - Photos and Discussions 00:00 Mailing Lists 00:00 Polls 00:00 Adding Group Pages 00:00 Group Setting and Preferences - Part 1 00:00 Group Setttings and Preferences - Part 2 00:00 Members and User Groups 00:00 Creating Events 00:00 Conclusion Meeting Venues 00:00 Advanced Overview 00:00 Connection To Social Media 00:00 Meetup Group Newsfeed 00:00 Zapier Integrations and Twitter 00:00 Meetup and Eventbrite 00:00 Caution about Zapier and Meetup - Autoresponders 00:00 Workaround for Meetup - Autoresponders - Zapier 00:00 Meetup and LinkedIn 00:00 Meetup and WordPress 00:00 Meetup and Pinterest 00:00 Meetup and Facebook Groups 00:00 Meetup and Facebook Pages 00:00 Meetup and Online Meetings 00:00 Member Dues 00:00 Meetup Contributions 00:00 Meetup Sponsors 00:00 Meetup Offline Promotion 00:00 Meetup Online Promotion 00:00 Meetup Internal Promotion 00:00 Conclusion 00:00

Event Ignition: Mastering Meetup for Successful Launches
Delivered Online On Demand1 hour 21 minutes
£25

Mental Health-Self Care

5.0(10)

By Apex Learning

***Limited Time Exclusive Bundle*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Mental Health and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Mental Health, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Mental Health Course Course 02: Mental Health Laws and Awareness - Level 2 Course 03: Mental Health with Positive Psychology Course 04: Emotional Intelligence and Human Behaviour Course 05: Treating Post Traumatic Stress Disorder Course 06: Anti Social Behaviour Course 07: Understanding Autism Awareness and Diagnosis Level 2 Course 08: Addiction and Mental Health - Dual Diagnosis Course 09: Release Addiction, Anxiety and Trauma Level-3 Course 10: Designated Safeguarding Lead (DSL) Complete Diploma Course 11: Cognitive behavioural therapy Course 12: Learning Disability Awareness Course 13: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 14: Biohacking Your Physical and Mental Health Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Mental Health Course Introduction Childhood And Adolescent Psychiatric Disorders Stress and Anxiety Disorders Schizophrenia Personality Disorders Mood Disorders Eating and Sleeping Disorders Self-Harm and Suicide Medication and Therapy in the Treatment of Mental Illness Social Attitudes To Mental Illness Legislation and Services And Much More..... Course 02: Mental Health Laws and Awareness - Level 2 The Mental Capacity Act Interface with Legislation, Policy and Procedures Deprivation of Liberty Safeguards The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Legislation and Services Liberty Protection Safeguards (LPS) Course 03: Mental Health with Positive Psychology Models of Positive Psychology Healthy Self Esteem Sleep Better Bonus Conclusion Course 04: Emotional Intelligence and Human Behaviour Human Behaviour and Basic Psychological Process Evolutionary Perspective of Human Behaviour Human Intelligence Intelligence Test and Variations in Intelligence Learning and Conditioning Language and Communication Introduction to Emotion Emotion Influences Cognition Stress, Anger and Conflict Emotional Intelligence Self-Leadership Neuro-Linguistic Programming (NLP) Course 05: Treating Post Traumatic Stress Disorder Introduction Understanding Trauma & PTSD Integrating CBT, DBT, ACT Techniques into Your Life Managing Your Anxiety & PTSD Stop Avoiding and Start Living Again Handling Difficult Thoughts of Trauma Coping with Memories, Flashbacks, Nightmares, and Intrusions Surviving and Thriving as You Look Ahead Conclusion Course 06: Anti Social Behaviour Overview of Anti-social Behaviour Family Influences on Anti-social Behaviour Anti-Social Behaviour Order Anger and Anti-social Behaviour Understanding Antisocial Personality Prevention of Anti-social Behaviour Course 07: Understanding Autism Awareness and Diagnosis Level 2 Autism Spectrum Disorder (ASD) Learning Difficulties Related to Autism Autism Diagnosis Cognitive Approaches in Autism Dealing with Autistic Individuals Other Considerations for Dealing with Autistic Individuals Engagement in Autism Awareness Course 08: Addiction and Mental Health - Dual Diagnosis Promotional Video SAMHI Dual Diagnosis Intro video Module 01 - Drugs and Effects Module 02 - Addictions & Mental Health Module 03 - Harm Minimisation & Optimal Health Module 04 - Brain Works - Neurophysiology Module 05 - Trauma Model & Keys to Treatment Module 06 - Brief & Early Intervention and Tripod of Support Course 09: Release Addiction, Anxiety and Trauma Level-3 Introduction Healing, Thriving & Re-Framing Addiction, Beliefs & Ambivalences The Way Forward in Clearing Trauma Process, Possibilities & Awareness Questions, Reflections, Insights & Healing Options Addiction, Authenticity, Boundaries & Enabling Course 10: Designated Safeguarding Lead (DSL) Complete Diploma Safeguarding Children Introduction to Safeguarding Laws and Guidance Child Abuse Child Sexual Exploitation Risks and Risk Assessment Responding to Disclosure and Reporting Things to Do after Referral Record Keeping Safeguarding Vulnerable Adults An Introduction to Safeguarding of Vulnerable Adults Safeguarding Legislations Understanding Abuse and Neglect Safeguarding Vulnerable Adults Policy, Roles and Responsibilities Understanding the Importance of Communication in Care Sharing Information and Responding To a Disclosure Reporting Your Concern Course 11: Cognitive behavioural therapy Psychology of Stress Individual experiences of 'stress' Stress Management Psychology of 'Anxiety' Anxiety Disorders Coping with Anxiety Final Words Course 12: Learning Disability Awareness Learning Disability Nursing Psychosocial Interventions Psychodynamic Approaches Learning Disability Nursing Throughout the Lifespan Role of the Learning Disability Nurse in Promoting Health and Well-Being Nursing Models and Behavioural Interventions The Future of Learning Disability Nursing Future Spheres of Practice for Learning Disability Nursing Course 13: Food and Mood: Improving Mental Health Through Diet and Nutrition Introduction to Food & Mood The Second Brain: Trust Your Gut Stress Can Make You Fat Disorders of Mood and Behaviour And Much More..... Course 14: Biohacking Your Physical and Mental Health Introduction Sleep - So MUCH More Than Just Rest Blue Light & Red Light Mindfulness & Movement What You Put In Your Mouth is KEY! Hidden Secret - 'Cryotherapy' Importance Of PURE Air Final Thoughts & Recommendations CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Mental Health-Self Care
Delivered Online On Demand
£69

Agile Retrospective: Continuous Improvement and Kaizen with Scrum

By Packt

This course is a complete, concise, and confident overview of Sprint Retrospectives covered in theory along with real-world examples of how the theory is used in industry.

Agile Retrospective: Continuous Improvement and Kaizen with Scrum
Delivered Online On Demand1 hour 23 minutes
£101.99

Customer Service and Relation Management Diploma

4.3(43)

By John Academy

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service and Relation Management Diploma
Delivered Online On Demand48 hours
£22

History Courses - CPD Certified

5.0(10)

By Apex Learning

11-in-1 Bundle | 120 CPD Points | Lifetime Access | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Enrol Today

History Courses - CPD Certified
Delivered Online On Demand3 days
£45

HR Management Training Training Course

By Training Tale

Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ****HR MANAGEMENT 9 COURSES BUNDLED INFO**** Main Course: HR Management Course *** 9 HR Management Bundle Additional Courses*** Course 01: Level 7 Business Management Course Course 02: Level 7 Diploma in Leadership & Management Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Retail Management Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Minute Taking Course Course 07: Level 3 Business Administration Course 08: Communication Skills Course [ Note: Free PDF certificate will provide as soon as completing the HR Management course ] Course Curriculum *** HR Management *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the Manual Handling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for this HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included

HR Management Training Training Course
Delivered Online On Demand3 days
£30

Resume Writing - Your Ultimate Step-by-Step Resume Guide

By iStudy UK

Job hunting can be a real struggle and marketing yourself with key features in a piece of paper is a tricky task. Your resume is the key marketing tool for your career and should be a persuasive piece to highlight your academic qualifications and professional skills. Learn the art of resume writing with our Resume Writing - Your Ultimate Step-by-Step Resume Guide course. Selling yourself is probably the most required thing in the modern world. Our Resume Writing - Your Ultimate Step-by-Step Resume Guide will teach you how to revise, write, design, and format your resume to represent you in the best possible way. This course is about to give you an in-depth tour of the skills needed to master the art of resume writing. After successful completion of this resume writing course, you will be able to build a powerful professional resume which will help you grab the attraction of your prospective employee. What you'll learn Transform your current resume to a stunning, marketable resume Develop a cutting-edge resume that helps you stand out from the crowd Market yourself as a valuable employee Show your specific, marketable skills and traits through writing Determine which experiences and sections to include Teach others how to write an effective resume with examples Receive convenient and expert support and feedback for your resume Requirements Access to a word processor to edit or write your resume A resume already written ready to be transformed (my recommendation) OR ready to write a resume from scratch (this works too) Who this course is for: Recent or soon-to-be college graduates just entering the workforce Professionals looking to switch to a new career field Career center employees or anyone who helps others write resumes People looking to become professional resume writers Course Introduction Intro and Tips to the Course FREE 00:04:00 General Tips Introduction to General Tips 00:01:00 Words to Avoid 00:04:00 Writing Tip Show Don't tell FREE 00:07:00 Writing Tip Get with the Action 00:06:00 Final Writing Tip 00:02:00 Resume Length 00:02:00 Content: Heading and Top Spot Content Introduction 00:01:00 Heading 00:03:00 Top Spot Objective Versus Career Summary FREE 00:04:00 Top Spot Objective Function and Writing Tips 00:03:00 Top Spot Career Summary Function and Writing Tips 00:04:00 Top Spot How to write an effective career summary 00:16:00 Content: Experience and Education Section Experience Introduction and Selecting Experiences to Include FREE 00:05:00 Experience Headings and Summary 00:05:00 Experience Description of Accomplishments 00:11:00 Experience: Food for thought 00:05:00 Education Section 00:05:00 Content: Optional Sections Optional Section Activities Awards Leadership Honors 00:09:00 Activities/Awards Clarification 00:05:00 Optional Section Skills 00:04:00 Skills Clarification 00:10:00 Optional Section Certification License 00:01:00 Design and Layout Introduction to Design 00:01:00 Main Design Graphics and Element Layout FREE 00:07:00 Designer's Tools Typography and Appropriate White Space 00:07:00 Final Tips Just flip it, Organize, and Bullets 00:04:00 Artsy Resumes 00:05:00 Bonus: Watch me Transform a Resume Step-by-Step Transforming a resume steps 1-4 00:09:00 Continuing transforming a resume steps 5-12 00:06:00

Resume Writing - Your Ultimate Step-by-Step Resume Guide
Delivered Online On Demand2 hours 36 minutes
£25

Warehouse Management Complete Training (Manual Handling) - CPD Certified

4.8(9)

By Skill Up

Basic to Advanced Training| 19-in-1 Premium Bundle| CPD Certified| Free PDF | Lifetime Access

Warehouse Management Complete Training (Manual Handling) - CPD Certified
Delivered Online On Demand4 days
£100