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Set Up Your Cleaning Business Embark on a journey to entrepreneurial success with our Set Up Your Cleaning Business course. Delve into the lucrative Cleaning industry. Sparkle and shine as you build your very own Cleaning empire. Learning Outcomes: Comprehend basics to launch a Cleaning business. Distinguish between various Cleaning services. Equip your Cleaning business with the right tools. Strategise for a successful residential Cleaning business. Develop a profitable commercial Cleaning venture. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Set Up Your Cleaning Business: Introduction to Cleaning Business: Understand the foundational aspects of starting and managing a Cleaning business. Types of Cleaning: Differentiate between the niches within the Cleaning industry to tailor your business focus. Cleaning Equipment for Cleaning Business: Identify the essential equipment needed to deliver professional Cleaning services. Domestic Cleaning: Dive into the specifics of running a domestic Cleaning business. Starting a Residential Cleaning Business: Learn step-by-step how to set up a thriving residential Cleaning business. Starting a Commercial Cleaning Business: Gain insights into establishing a commercially-focused Cleaning business. Sales, Marketing and Advertising: Develop effective strategies to market and grow your Cleaning business. Keeping Clients Happy: Discover the best practices for customer satisfaction in the Cleaning industry. Managing Staff: Master the art of leading and managing a productive Cleaning staff team. Managing Finances: Get to grips with the financial management necessary for sustaining a successful Cleaning business.

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Description: Do it yourself is a popular trend these days, which not only helps you develop skills but also save tons of money. If these things intrigue you, then you should definitely consider getting this DIY: Professional Repair Expert course for your house. This course teaches you the basics of repairing. You will be able to know the essential tools for a professional handyman. This course will be discussing the top skills for woodworking, and brush up on topics such as bandsaw and router. Then you will focus on plumbing and find out how a plumbing system actually works. Additionally, you will be taught all about basic electronics and how to repair old ceilings in this course. At the end of this course, you will also be taught how to protect yourself from injuries that are almost always inevitable. The course is a nice blend of different topics and helps you learn about the basics around the house. If you get this course now, along with the main course material you will also get access to additional reading material that could help your journey to become more of an expert. Who is the course for? Professionals who are helping people in their repairs and maintenance concern People who have the interest to learn how to do repair Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: DIY: Professional Repair Expert is a useful qualification to possess, and would be beneficial for the following careers: Handyman Educator Repairs and Maintenance Manager Guidance Counsellors Technicians. Chapter-01 Essential Tools For Your Toolbox 00:30:00 Chapter-02 Woodworking Ideas And Skills 00:30:00 Bandsaw 01:00:00 Router 01:00:00 Chapter-03 Basic Ideas Of Plumbing 00:30:00 Basic Plumbing 01:00:00 Chapter-04 Basic Ideas Of Electronics 01:00:00 Chapter-05 Repairing an old ceiling 01:00:00 Chapter-06 How To Protect Yourself From Injuries 01:00:00 Additional Supporting Material Maintenance Tools and their Uses 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam-DIY: Professional Repair Expert 00:20:00 Final Exam Final Exam-DIY: Professional Repair Expert 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore all the amazing things you can do with Google Apps Script with just a few lines of code, such as supercharge your Google Workspace apps, save time, and more. Learn how Google Apps Script allows you to interact with the Google Suite of products and create customized functionality within those products. You need to have prior coding experience to get started on this course.

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. Course Syllabus Module OneRole Assessment and Personal Development Planning Understanding roles and responsibilities Outline framework of management Taking the step into management Identifying personal development needs and planning Module TwoEffective Communication Skills Communicating to be effective - how and what to communicate Designing effective questioning techniques and listening actively Non-verbal communication Dealing with, and responding to, differing communication styles Module ThreeManaging Yourself Use of planning tools and techniques Dealing with time stealers and interruptions Learn how to delegate effectively Module FourManaging Your Team Understanding different management styles and how to use them Recognising performance management Setting expectations and clearly defining roles and responsibilities Pinpointing performance and motivating your team/individuals Learning the management actions required to maintain team effectiveness Team dynamics and looking at individual behaviour within teams First Line Management Course Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . using strategic vision to motivate and inspire empowering employees at all levels accumulating and sharing internal knowledge gathering and integrating external information challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue. Foster a culture that encourages risk-taking. Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . Sample Exercises Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- Sample 'ice-breaker' Exercise - Number Crunch The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control Sample Exercise - Through the Hoop Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. Time ManagementSample Exercise - Cones This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: Stepping back for overview Planning disciplines Time-budgeting Skills audit for delegation Handling ConflictSample Exercise - Cave Rescue Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. Communication, Negotiation & InfluenceSample Exercise - Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: Engaging the other group to 'buy-in' to collaboration Commercial consequences when collaboration is lacking or difficult Effective communication and influence across barriers Global Thinking & Business Mind-setSample Exercise - Dragon's Den The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: Global business potential Supply Chain appreciation Commercial framework Performance ManagementSample Exercise - Juggling The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: How to maintain focus when pressure is applied Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every team member as an individual Prioritisation & OrganisationSample Exercise - Labyrinth This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: Rigour of planning - SMART Prioritising through ambiguity Time budgeting Assigning roles & responsibilities to break down volume of material The value of keeping accurate records In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. Scheduled Courses A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... Classroom Course - Nottingham (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat 16 October 2023 09 January 2024 11 March 2024 Classroom Course - Reading (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat 07 December 2023 15 February 2024 14 May 2024 Zoom™ Course Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat 11 September 2023 04 December 2023 13 March 2024 Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

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Build your confidence, fluency & accuracy with an individual ESL Book Club in English using a simplified, shortened and adapted novel. Highlights Join this individual ESL book club course to quickly improve your English confidence, fluency & accuracy 3 hours of live 1:1 English classes to help you develop your confidence in speaking in English Read a section of the book at home and then discuss what you have read Learn English 1:1 & be corrected by your private English teacher to remove errors and mistakes Build your confidence, skills and accuracy in this individual ESL book club in English course. Choose one of the books from the selection below. These books are shortened, simplified and adapted for learners of English as a foreign language. There are also language learning exercises and a short glossary of new words. Each week you read about 20-30 pages, write a summary of what you have read, and then discuss what you have read with your teacher Geoff. Personalised feedback improves your grammar, vocabulary and pronunciation. The Book Club book Individual ESL Book Clubs are flexible and can be taken on the following simplified and shortened "graded reader" books. Contact Geoff to agree a day and time, then enrol on the course. Intermediate (B1) Austen, Jane - Emma (Oxford Bookworms) Austen, Jane - Persuasion (Oxford Bookworms) Austen, Jane - Sense and Sensibility (Penguin Readers) Brontë, Emily - Wuthering Heights (Penguin Readers) Christie, Agatha - Death on the Nile (Collins English Readers) Christie, Agatha - The Body in the Library (Collins English Readers) Conan Doyle, Arthur - Sherlock Holmes: The Hound of the Baskervilles (Oxford Bookworms) Dickens, Charles - A Tale of Two Cities (Penguin Readers) Dickens, Charles - David Copperfield (Penguin Readers) Dickens, Charles - Great Expectations (Penguin Readers) Dickens, Charles - Oliver Twist (Penguin Readers) Hardy, Thomas - Far From The Madding Crowd (Penguin Readers) Hardy, Thomas - Tess of the D'Urbervilles (Penguin Readers) Hawkins, Paula - The Girl On The Train (Penguin Readers) Highsmith, Patricia - The Talented Mr Ripley (Penguin Readers) Joyce, James - Dubliners (Penguin Readers) Joyce, Rachel - The Unlikely Pilgrimage of Harold Fry (Penguin Readers) Le Carré, John - The Spy Who Came In From The Cold (Penguin Readers) Shelley, Mary - Frankenstein (Penguin Readers) Tóibín, Colm - Brooklyn (Penguin Readers) Upper-Intermediate (B2) Austen, Jane - Sense and Sensibility (Oxford Bookworms) Asimov, Isaac - I, Robot (Oxford Bookworms) Brontë, Emily - Wuthering Heights (Oxford Bookworms) Christie, Agatha - The ABC Murders (Collins English Readers) Christie, Agatha - Evil Under The Sun (Collins English Readers) Collins, Wilkie - The Woman in White (Penguin Readers) Dick, Philip K - Do Androids Dream of Electric Sheep? (Oxford Bookworms) Evaristo, Bernardine - Girl, Woman, Other (Penguin Readers) Fitzgerald, F. Scott - The Great Gatsby (Oxford Bookworms) Gyasi, Yaa - Homegoing (Penguin Readers) Hardy, Thomas - Far From The Madding Crowd (Oxford Bookworms) Kerouac, Jack - On the Road (Pearson English Readers) Mansfield, Katherine - The Garden Party (Oxford Bookworms) McEwan, Ian - The Children Act (Penguin Readers) Melville, Herman - Moby Dick (Penguin Readers) Orwell, George - 1984 (Penguin Readers) Puso, Mario - The Godfather (Penguin Readers) Smith, Zadie - White Teeth (Penguin Readers) Stevenson, RL - The Strange Case of Dr Jekyll and Mr Hyde (Pearson English Readers) Wharton, Edith - The Age of Innocence (Oxford Bookworms) Woolf, Virginia - Mrs Dalloway (Penguin Readers) Upper-Intermediate + (B2+) Austen, Jane - Pride and Prejudice (Oxford Bookworms) Brontë, Charlotte - Jane Eyre (Oxford Bookworms) Conan Doyle, Arthur - Sherlock Holmes: The Sign of Four (Oxford Bookworms) Flaubert, Gustave - Madame Bovary (Pearson English Readers) Gaskell, Elizabeth - North and South (Pearson English Readers) Garland, Alex- The Beach (Pearson English Readers) Hardy, Thomas - Tess of the D'Urbervilles (Oxford Bookworms) Tan, Amy - The Joy Luck Club (Oxford Bookworms) Geoff says: "This is a great way to start reading more in English, to build your confidence, to focus on your needs and language, and to make fast progress."

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Time Management Course - Online Our Time Management course comprises a series of easy-to-digest, in-depth modules designed to provide you with a detailed, expert level of information. Thiscourse is designed to provide learners with transferable skills that are required in any workplace. It covers fundamental approaches and tactics for successfully scheduling time, increasing productivity, and lowering work-related stress. If you want to start a career as a manager or improve your knowledge and abilities in time management but do not know where to start. In that case, this Time Management course will provide you with the necessary knowledge and skills to take your professionalism to the next level. Enrol in our Time Management course today to pursue your dreams and gain the experience, skills, and knowledge required to advance your career development. This course can help you equip yourself with the skills you will need to land your dream job. Learning Outcomes After completing the Time Management course, you will be able to: Increase workplace productivity by implementing key time management techniques. Prioritise workload and plan your time effectively. Respect other people's time and keep your team and boss focus. Manage meetings more effectively and complete important tasks on time. Improve work performance by setting smart daily goals and planning each working day. Live a value centred life. Why Choose This Time Management Course from Us Self-paced course, access available from anywhere. This Course Easy to understand, high-quality study materials. This Course developed by industry experts. This Course MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Other courses are included with Time Management Course Complete Bundle Course 01: Level 7 Business Management Course Course 02: HR and Payroll Management Course 03: Level 5 Health and Safety at Work Course 04: Level 5 Diploma in Risk Management Course 05: Minute Taking Course Course 06: Level 5 Negotiation Skills Course ***Others Included*** Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free [ Note: Free PDF certificate as soon as completing the course ] Time Management Course - Online Detailed course curriculum of the Time Management Course Module 1: Basics of Time Management Module 2: Prioritize Your Time Module 3: Organize Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management for Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan Assessment Method of Time Management Course After completing each module of the Time Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Time Management Course After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Time Management Course Office Managers Teaching Professionals Personal Assistants & Secretaries HR Professionals Administrative Assistants Requirements Time Management Course There are no specific requirements for this Time Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Time Management Course Certificates Certificate of completion Digital certificate - Included

Course Overview Conflicts are responsible for wasting valuable time, creating a toxic work environment and disrupting relationships. That's why it is important to address the issues before they get out of hand. Learn how to resolve conflict and establish a peaceful environment in the workplace with our Conflict Resolution Skills Training course. Through the engaging modules of this course, you will gain a deep understanding of the principles of conflict resolution. Here, you will learn how to manage negative views and emotions. Then the course will focus on conflict resolution methods. Furthermore, the course will also teach you the strategies for using meditation for conflict resolution. So, if you want to add a valuable skill set to your resume and boost your employability, enrol now! Course Sneak Peek Learning Outcomes Learn the definition of conflict and how conflict sparks Know how to handle negative emotions and opinions Understand the process of looking at the situation from a broader point of view. Familiarise yourself with effective conflict resolution methods Learn how to use meditation in resolving conflicts Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Conflict management Problem-solving Team building Who Should Take this Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Who Should Take This Conflict Resolution Skills Training? Whether you're an existing practitioner or an aspiring professional, this Conflict Resolution Skills Training course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Conflict Resolution Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing and passing the Conflict Resolution Skills Training  successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in Hard Copy at £39 or in PDF format at £24. Career Path This exclusive Conflict Resolution Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive HR Executive Course Curriculum Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins 00:07:00 Module 02: Dealing with Emotions and Decisions During Conflict Dealing with Emotions and Decisions During Conflict 00:07:00 Module 03: Standing Back and Reaching Better Outcomes Dealing with Emotions and Decisions During Conflict 00:07:00 Module 04: Effective Conflict Resolution Methods Effective Conflict Resolution Methods 00:08:00 Module 05: What to Look for in Mediation What to Look for in Mediation 00:09:00 Module 06: Aftermath of a Conflict Aftermath of a Conflict 00:07:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00