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Participants learn how to handle complaints and negative online reviews with confidence and professionalism. For customer service professionals looking to develop.

This mental health first aid training course will teach you how to recognise warning signs of mental ill health and help you develop the skills and confidence to approach and support someone, whilst keeping yourself safe. We help you develop resilience, learn new ways to cope with stress, advise on sleeping better and equip you with a wealth of resources to be able to confidently help someone struggling with their mental health. This online qualification will provide you with the knowledge to spot specific warning signs that an adult or child could be struggling with a mental health condition, it explains how to initiate a supportive conversation, explore healthier lifestyle choices and links to the wealth of additional support available if someone needs further help. Ideal for individuals needing additional help and guidance to support their mental well-being, for those looking to introduce positive mental health practices to their workplaces, for teachers and support staff and friends, family and colleagues wanting more information on this vital topic It is estimated that around 1 in 4 people in the UK will experience a mental health condition at some point in their lives. For many, work is a major source of stress. 1 in 6 employees experience common mental health problems in the workplace. Businesses can support people with their mental health and create more positive and productive working environments as a result. Unfortunately, despite recent campaigns and advances, there still remains a level of stigma and fear of discrimination around mental health conditions. Employees and school children may feel that mental health conditions will not be greeted with the same compassionate approach as physical illness. This should not be the case and the purpose of this course is to demystify mental health conditions and empower workplaces, friends and family members to provide the support and signposting desperately needed by those struggling with their mental well-being. The HSE have embraced the idea of mental health in the workplace and issued the following guidance ‘First aid needs assessment’ for businesses. They suggest that your first aid needs assessment should also consider whether it is beneficial to have personnel trained to identify and understand symptoms and able to support someone who might be experiencing a mental health issue. to when and how to encourage someone to seek appropriate professional help. In addition, we explore other ways to reduce stress and boost mental health and identify the multitude of self-help and support options available. The scope of this mental health first aid course is not learn to diagnose or treat mental health conditions as this should only be done by appropriately trained healthcare professionals. However, you will be guided in identifying signs someone might be struggling and we will equip you with a methodology to appropriately support them and a directory of people where you can signpost them for help. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: A First Aid Approach to Mental Health Role of the First Aider What is a mental health first aider? Common treatments and sources of help Other Professionals who can Help The importance of getting help early Understanding more about Mental Health What is Mental Health? The Definition of Mental Health The Mental Health Continuum Laws protecting our health, mental health and well-being Understanding Stigma Who Becomes Mentally Ill? How common are mental health issues? Stigma Approaching During a Crisis When Should you Approach? How to Help Caring for Yourself as a Mental Health First Aider Awareness of Mental Health Problems Situations to be Aware of Signs Someone may be Struggling with their Mental Health Stress About Stress Work-Related Stress Ways to Reduce Stress Building Resilience Insomnia What Is Insomnia? Helpful steps to improve your sleep Substance Abuse: Drugs and Alcohol About Substance Abuse The Dangers of Substance Abuse Online Drug Addiction and Misuse Helping someone you think has problems with drug or alcohol misuse Alcohol Poisoning First Aid Dealing with tricky or aggressive situations due to drugs and alcohol Substance Abuse Resources Anxiety Disorders About Anxiety Disorders Different Kinds of Anxiety Disorder Panic Attacks First Aid for a Panic Attack Post-Traumatic Stress Useful contacts for anxiety Eating Disorders About Eating Disorders What to Do Treatment for Eating Disorders Depression About: Depression Recognising the Signs that Someone may be Depressed Treating Depression Medicating Depression Helping someone who is depressed Resources for Depression Self Harm About Self-Harm How to Help Resources for Self Harming Suicide Approaching Someone you Suspect to be Suicidal What to do if the person is in a life-threatening condition Support for people experiencing suicidal thoughts What is Suicide? Psychosis What is Psychosis? What causes psychosis? How to Help Possible Signs of Psychosis Resources for Psychosis Personality Disorders About Personality Disorders Bipolar Disorder Schizophrenia Mental Health in the Workplace and Useful Resources Employer Responsibility Stress Policy Tackling work-related stress using the Management Standards approach An Employee Assessment of Common Stress Factors Management Standards Form Useful Resources

In this course we explore Mental Health and address how such needs can be met in mainstream classrooms. Course Category Behaviour and Relationships Meeting Emotional Needs Description This is our lead workshop/training day on understanding mental health, behaviour and relationship work in schools other settings and is both a values primer and a practical guide to successful innovative strategies for improving behaviour and strengthening relationships for challenging children and young people of all ages. Not just another day on ‘Behaviour Management’ – Our Mental Health Day goes well beyond a rewards and sanctions approach to ‘behaviour’. We will be focused on those young people for whom rewards and punishments do not always work and who confuse the adults who work with them. We aim to take a relationships-based approach and to give those attending an opportunity to think more deeply about why young people do the things they do and what our part as adults is in creating, sustaining and changing these behaviours. The day gives those present opportunities to reflect on their attitudes and practice in relation to children’s behaviour and relationship building.   If your usual approaches to managing tackling mental health needs aren’t working with particular individuals then take a tour through this range of cutting edge strategies for bringing about positive behaviour change, and for meeting challenging emotional needs  Learning Objectives reinforce and affirm good practice re-energise, stimulate and challenge thinking about inclusion of challenging pupils and children increased understanding of mental health increased confidence in managing challenging pupils in mainstream schools access to a wider range of practical strategies to impact on behaviour problems opportunity to reflect on professional attitudes and behaviour towards mental health in families and pupils Who Is It For ?  Anyone concerned with understanding and meeting emotional and mental health needs  Course Content Circle of Courage – belonging-achievement-generosity – independence – model for understanding mental health Compass of Anxiety – understanding and going deeper Active listening – Listening to the person underneath the behaviour Involving other children and young people in solutions and interventions - Circles of friends: peer support, counselling and mediation Team Problem Solving – Solution Circles: a 30 minute group problem solving process to get Teams ‘unstuck’ and to generate positive first action steps Restorative justice and restitution: principles and practice of this approach to repairing harm and restoring relationships without reliance on punishment Understanding the effects of Separation, Loss, Trauma and Neglect on children’s learning and relationships in school and what adults can do to reach and support these children

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[vc_row][vc_column][vc_column_text] Description Mindfulness gives us the skills to let go of the thoughts which cause stress and anxiety. Through this Mindfulness Meditation for Daily Life course, you will receive an introduction to the practice of mindfulness to better manage stress, depression and anxiety and enhance your overall wellbeing. You will also learn the importance of practising mindful awareness for achieving inner peace and clarity. This mindfulness training course explores what Mindfulness-Based Stress Reduction (MBSR) and Mindfulness-Based Cognitive Therapy (MBCT) is, and their mental and physical health benefits. You will learn how mindfulness promotes spiritual calm and how to reprogramme persistent negative thinking. This course will help you to learn to understand yourself and let your intuition be your guide. You will be able to have better control over your emotions and let your anxiety out through breathing techniques and knowing that this feeling will pass.  Want to reduce stress in everyday life? Or are considering becoming a mindfulness teacher, or meditation teacher? If so, this online mindfulness course is for you. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Mindfulness Meditation for Daily Life is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mindfulness Meditation for Daily Life is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Mindfulness Meditation for Daily Life Introduction- Let's Begin the Journey to True Love 00:09:00 Mindfulness Practice #1- Breath- A Doorway to Freedom 00:13:00 Meditation #2: Are you ready to fall in love with your body as a sacred temple? 00:13:00 Practice #3: Discover the Mystery of the Present Through Sensation tracking 00:13:00 Practice #4: If you like freedom this practice is for you! 00:10:00 Practice #5: Opening to the Secret of the Magical Pause 00:11:00 Practice #6: Say what? Lining Up Your Speech with Integrity 00:09:00 Practice #7- Dropping Down Into the Mystery of the Golden Realms 00:09:00 Practice #8- A Return to the Bliss of Self-Love 00:07:00 Now You're Ready to Dive Into Practice - A Review of it All 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Delve into the fascinating world of Psychology and explore its different approaches. Discover the foundation of Psychology and understand how biological and behavioural factors shape our thoughts and actions. Learn how emotions, motivation, and personality contribute to individual differences, and examine atypical behaviours from a psychological perspective. Learning outcomes: Develop an understanding of the foundation and different approaches of Psychology. Explore the biological and behavioural factors that shape our thoughts and actions. Understand how developmental, social, and emotional factors contribute to individual differences. Examine atypical behaviours from a psychological perspective. Learn about research methods and ethical issues in psychological assessments. Gain knowledge about perception, sensation, learning, thinking, and intelligence. Develop skills to deal with stress, anxiety, mood, eating, and personality disorders. Enhance critical thinking and analytical skills. Psychology is a fascinating subject that explores the intricacies of the human mind and behaviour. This course aims to provide a comprehensive understanding of Psychology's different approaches and delve into its various modules. You will learn about the foundation of Psychology and how different approaches shape our understanding of human behaviour. The course covers several essential modules of Psychology, including biological and behavioural Psychology, Developmental Psychology, Social Psychology, emotions, motivation, personality, perception, sensation, learning, thinking, and intelligence. You will also gain an understanding of atypical behaviours from a psychological perspective, research methods, psychological assessments, and ethical issues. Throughout the course, you will develop critical thinking and analytical skills to examine and understand human behaviour. You will also learn skills to deal with stress, anxiety, mood, eating, and personality disorders. Upon completion of this course, you will gain a comprehensive understanding of Psychology's different approaches, develop essential skills, and enhance your knowledge of the subject. Certification Upon completion of the Understanding Psychology's Different Approaches course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals are interested in understanding human behaviour and Psychology's different approaches. Students pursuing Psychology degrees or related fields. Professionals seeking to enhance their understanding of Psychology. Anyone interested in exploring the intricacies of the human mind and behaviour. Individuals seeking to develop skills to deal with stress, anxiety, mood, eating, and personality disorders. Career path Psychologist - £23,000 to £60,000 per annum Counsellor - £20,000 to £45,000 per annum Clinical Psychologist - £31,000 to £92,000 per annum Educational Psychologist - £31,000 to £84,000 per annum Forensic Psychologist - £24,000 to £70,000 per annum Research Psychologist - £25,000 to £50,000 per annum

Ready to discover the magic of a clean home and a clear mind? Our course, "Benefits of Housecleaning," is your ultimate guide to transforming your space into a sanctuary. From kitchen cleaning to organising a kid's room, this course covers everything you need to know to keep your home spotless and your mind clutter-free. Enrol today and start reaping the benefits of a clean home and a clear mind! Learning outcomes: Understand the importance of housekeeping for physical and mental health. Learn about the different cleaning equipment and ingredients required for efficient house cleaning. Gain knowledge on cleaning techniques for various areas of the home, such as the kitchen, bedroom, living room, bathroom, and home office. Discover tips and tricks for organising and decluttering your space to reduce stress and anxiety. Develop a routine for maintaining a clean and organised home. Appreciate the positive impact of a clean home on overall well-being. Are you tired of living in a messy and cluttered home? Our "Benefits of Housecleaning" course is here to help! This comprehensive course is designed to teach you everything you need to know about housekeeping and its benefits for physical and mental health. The course comprises eight modules covering a range of topics, including cleaning equipment, ingredients, and techniques for various areas of the home. You'll learn how to clean and organise a kid's room, home office, bathroom, and more. Plus, you'll gain insight into the positive impact of a clean and organised home on reducing stress and anxiety. By the end of the course, you'll have the skills and knowledge needed to maintain a clean and clutter-free home. And the best part? You'll experience the mental and physical benefits of a clean home, such as increased productivity, improved sleep, and reduced stress. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to improve their physical and mental well-being through a clean and organised home. Those who want to learn about housekeeping techniques and routines for maintaining a clean home. Individuals who struggle with clutter and disorganisation. People who want to reduce stress and anxiety in their home environment. Career path Housekeeper (£14,000 - £22,000 per year) Cleaner (£8,000 - £19,000 per year) Housekeeping supervisor (£18,000 - £25,000 per year) Hotel housekeeping (£16,000 - £22,000 per year) Private household cleaner (£10 - £15 per hour) Domestic assistant (£13,000 - £18,000 per year)

Returning to work after a significant absence can be a stressful and overwhelming experience, particularly in today's ever-changing workplace. The Successful Return to Work Preparation course is designed to provide employees with the necessary tools and strategies to navigate the process with confidence. By equipping participants with the skills to manage anxiety, identify and manage potential risks, and navigate return-to-work interviews, this course aims to help individuals return to work successfully and thrive in the workplace. Learning outcomes: Understand the importance of a Return to Work program Identify common challenges when returning to work Develop a plan to prepare for your return to work Navigate the return to work process smoothly Learn strategies for a successful return-to-work interview Understand how COVID-19 has impacted returning to work Learn how to manage risks when returning to work Identify strategies to cope with anxiety when returning to work The Successful Return to Work Preparation course is designed to help individuals who are returning to work after an extended break. The course consists of nine modules that cover all aspects of the return to work process. In Module 1, you will be introduced to the Return to Work program and understand why it is essential. Module 2 covers the various challenges you may face when returning to work, and Module 3 helps you prepare for your return. In Module 4, you will learn strategies for a successful return, and Module 5 covers the return to work interview process. Module 6 focuses on how the COVID-19 pandemic has impacted the return to work process, and Module 7 covers returning to work after an extended leave. Module 8 will help you manage risks when returning to work, and Module 9 covers strategies to cope with anxiety when returning to work. So, Don't wait any longer; take the first step towards a successful return to work and enrol in our course today! Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are returning to work after an extended break Individuals who have been out of work due to the COVID-19 pandemic Anyone who wants to be prepared for their return to work Career path Administration Assistant - £17,000 - £24,000 per year Project Manager - £35,000 - £60,000 per year Human Resources Manager - £35,000 - £70,000 per year Occupational Therapist - £25,000 - £40,000 per year Workplace Health and Safety Manager - £30,000 - £60,000 per year

Objections are an expression of disagreement, opposition, or concern raised by prospects when considering a decision with your proposal. Discover how objections emerge and how to manage the psychological aspects of anxiety called doubt, disruption and decisions. Understand how you can discover your prospect's strongest value that will be the emotional motivator in any sale. Learning Objectives Explain the origins of objections, Dispel four common myths of objections, Manage doubt, disruption and delayed decisions, Apply psychological strategies for resolving concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

***3-in-1 Exclusive Bundle*** Our extensive Mental Health-Self Care course is developed thoroughly for you to indulge and learn all the topics with utmost clarity and thorough explanation. This course includes not only one course but THREE courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Mental Health-Self Care with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Mental Health-Self Care topic but are too busy to go to a class, then enrol in this course and you are sorted! Our in-depth course has no time limit and can be accessed from anywhere in the world. You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are! The following courses will not only fast-track your career but also make it even more rewarding: Course 01: Mental Health Awareness Diploma Course 02: Counselling Skills Training Course 03: Psychology of Anxiety and Stress Learning Outcome From this interactivecourse, you will be able to: Deep dive into the basics of Mental Health-Self Care. Learn how to improve your skills in general. Increase your ability to reason and solve problems. Utilise the Mental Health-Self Care to boost output. Gain confidence and clarity in your communication. Explore different career routes in this field. This comprehensive three-in-one Mental Health-Self Care course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Mental Health-Self Care course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team. You may use the knowledge you've gained in this extensive course package in your everyday life. You may take this self-paced online course from the convenience of your home. Our courses are well-researched and created by trainers with exceptional skills. The program will enhance your competence in the field you choose to pursue. The interactive lessons in the course are straightforwardly designed, so understanding them won't be difficult. Course Curriculum: Introduction to Mental Health Childhood and Adolescent Psychiatric and Genetic Disorders Stress and Anxiety Disorders Schizophrenia Personality Disorders Self-Harm and Suicide Medication and Therapy in the Treatment of Mental Illness Theories and Models of Counselling Engaging and Assessing the Patients Crisis Intervention Low Intensity CBT Treatment Medication and Therapy in the Treatment of Mental Illness Psychology of Stress Individual experiences of stress Stress Management Psychology of Anxiety Anxiety Disorders And many more ... Show off your new skills with a certificate of completion Once you complete the Mental Health-Self Care course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive three-in-one bundled Mental Health-Self Care course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course. Requirements No previous knowledge is required to enrol in this training. Career path The aim of this exclusive bundle Mental Health-Self Care course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.