34178 Courses

A 4 hour face to face presentation that covers many subjects including “what is it like to be partially sighted”, how does society adapt to, what types of conditions are there, what are the barriers, how to access information, legal requirements, personal assistants, aids to help, what can people do to support someone, and so much more. Including a fully detailed life experience story of one of the facilitators. Please see our website for more information.

Overview This is a 2 day course on understanding credit markets converting credit derivatives, from plain vanilla credit default swaps through to structured credit derivatives involving correlation products such as nth to default baskets, index tranches, synthetic collateralized debt obligations and more. Gain insights into the corporate credit market dynamics, including the role of ratings agencies and the ratings process. Delve into the credit triangle, relating credit spreads to default probability (PD), exposure (EAD), and expected recovery (LGD). Learn about CDS indices (iTRAXX and CDX), their mechanics, sub-indices, tranching, correlation, and the motivation for tranched products. The course also includes counterparty risk in derivatives market where you learn how to managed and price Counterparty Credit Risk using real-world, practical examples Understand key definitions of exposure, including Mark-to-Market (MTM), Expected Exposure (EE), Expected Positive Exposure (EPE), Potential Future Exposure (PFE), Exposure at Default (EAD), and Expected Loss (EL) Explore the role of collateral and netting in managing counterparty risk, including the key features and mechanics of the Credit Support Annex (CSA) Briefly touch upon other XVA adjustments, including Margin Valuation Adjustment (MVA), Capital Valuation Adjustment (KVA), and Collateral Valuation Adjustment (CollVA). Who the course is for Credit traders and salespeople Structurers Asset managers ALM and treasury (Banks and Insurance Companies) Loan portfolio managers Product control, finance and internal audit Risk managers Risk controllers xVA desk IT Regulatory capital and reporting Course Content To learn more about the day by day course content please request a brochure To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

OPEN DAY - PRE_DEGREE, UNDERGRADUATE, POSTGRADUATE, FOUNDATION SATURDAY 11 JAN, 10:00AM — 2:00PM Find out what it’s like to study at the South West's University of the Year (WUSCAS 2024). Join us on Saturday 11 January to explore our campus, visit nearby affordable student accommodation and speak with our academics and course leaders. You’ll even have the chance to hop on a bus and have a tour of the city!

Lloyds School of Motoring provides lorry training in our privately owned fleet of vehicles across all categories.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Lloyds School of Motoring specialise in both minibus driver training and bus training courses. To maximise employment opportunities, we recommend that consideration is given to opting for the full bus licence when completing bus training courses.

Understanding Trauma-Informed practices and becoming a more empathetic leader, coach, teacher and or self-employed individual.

Discover why time management is essential for success in UK GCSE and A-Level exams. Learn effective strategies, benefits, and tips to boost productivity and reduce stress.

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Audi A3 is a great Alias NURBS modeling tutorial that helps you learn Autodesk Alias surfacing fast by following 22 chapters of Audi A3 modeling. At the end of the tutorial you will achieve a model exactly similar to the final model! Course Description In this course you will learn how to model Audi A3 in Autodesk Alias. The project will be done in NURBS and a good enough details are included. This course is for students who have already joined our paid course and have enough knowledge of Alias tools and how to work with surfaces although others can also try this after they learned Basics. Tutorial videos don't have any explanations. Students have to follow the videos step by step to create a full Audi A3 Sedan 2021 model from zero. Here's why you'll succeed Trustworthy PlatformWe had more than 2000 course enrollments and dominating the biggest Alias modeling community. Many of MS3D Academy students have joined Automotive industry. A-Z: Deep DiveAll courses include full modeling projects from zero to a complete and professional model without any time lapses or cut scenes. Experienced InstructorsMost chapters include step-by-step instructions by highly talented instructors with extensive knowledge about Alias modeling. Course Lessons Start Welcome What will you create during this tutorial? 1 What will you create during this tutorial? 2 What will you create during this tutorial? 3 Download Autodesk Alias Basic Tutorials Get everything ready Preference sets Blueprints Audi A3 Final File Audi A3 Wireframe File Blueprints & Basic Top Surfaces Chapter 1 Chapter 1 wire file Shoulder & Wheel Arches Chapter 2 Chapter 2 wire file Basic Front Surfaces Chapter 3 Chapter 3 wire file Front Surfaces Chapter 4 Chapter 4 wire file About this course Free 12 lessons 2 hours of video content FAQ What is Autodesk Alias? Autodesk Alias is the most professional software being used at automotive industries and design studios for car design. The power of analyzing surfaces, high quality surfaces, nice flows and pro connections and other features have turned Alias into a very useful and professional software. Alias supports all formats of 3D files as inputs and export many useful formats which made Alias a compatible software. Alias focuses on automotive design as Autodesk introduce and promote it as the only professional 3D surface designer. How can I download and install Alias? You can download Autodesk Alias from MS3D.net website. Autodesk Alias Auto Studio from version 2020 to 2023 are what you have to download and install. Autodesk offers a FREE 30 days trial version to students and 1 year learning license. You can register at Autodesk website and download it. How long do I get access to my courses? You will access the contents immediately after you purchased a course. You’ll have lifetime access to the course and all its contents, so you can watch them whenever you like. Most of the videos we provide are downloadable so you may download them and watch later. Can I register for a course if I am working full time? Yes, of course! All of our courses are pre-recorded. You can work on your own pace and will support your step-by-step to makes sure you make most benefit out of your investment. Most of our course contents are downloadable so even if you didn't have access to internet, you can still watch the contents. Can I find a job after following courses? You will definitely level up your skills after completing our courses! They will help you to learn how to do high quality projects for clients. We have various connections with brands and design studios. some of them have official contracts with us to hire our top students or offer projects and pay them. How long does it take to learn? It depends on how much time do you have for training. You can start with 1 hour per day to 5 hours per day. Everything depends on your speed of progress! last MS3D students spent 2 weeks to 6 weeks to dominate the contents in average. If you have enough passion, you will be fast in learning Alias! Just keep confident, trust our proficiency and start learning Alias strong. Do you provide Certificate? Yes! Upon successful completion of the course, you will get a certification automatically from MS3D Academy.