3823 Courses

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Unleash your potential in the competitive world of sales with this comprehensive course. Explore a range of effective selling techniques and strategies that are proven to drive success. In the dynamic realm of sales, mastering the art of persuasion is the key to success. This course, "Selling Techniques and Strategies for Success," offers a extensive exploration of proven selling techniques, strategies, and best practices. Whether you're a seasoned sales professional or just starting your career, this course equips you with the skills and knowledge needed to excel in the competitive world of sales. Discover the psychology behind successful selling, learn effective communication and negotiation tactics, and explore the nuances of relationship-building with clients. From prospecting to closing deals, this course provides theoretical insights and actionable strategies that can elevate your sales performance and help you achieve your goals. Unlock the secrets of successful selling and embark on a journey towards sales excellence and career advancement. Learning outcomes: Develop a strong understanding of sales principles and techniques. Learn effective communication skills for sales and negotiations. Gain knowledge of sales and marketing strategies and their impact on sales growth. Learn how to handle objections and manage difficult customers. Understand the limitations and leverage of sales approaches. Apply practical tips and tricks for successful sales outcomes. In the competitive world of sales, mastering effective techniques and strategies is paramount to success. This course offers a comprehensive dive into the art of selling, equipping you with the knowledge and skills necessary to excel in this dynamic field. Explore proven sales methodologies, learn to build strong client relationships, and hone your persuasion, negotiation, and objection-handling abilities. Real-world case studies and interactive exercises provide theoretical insights into adapting your sales approach to diverse industries and client needs. Whether you're a seasoned sales professional or new to the field, this course empowers you to consistently achieve and exceed sales targets, driving your sales career to new heights. Elevate your sales acumen and embark on a path to unparalleled success in the world of sales. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals looking to improve their skills and knowledge. Business owners and entrepreneurs seeking to increase sales and revenue. Anyone looking to start a career in sales. Individuals interested in learning more about sales and marketing. Career path Sales Representative: £20,000 - £45,000 per year. Sales Manager: £30,000 - £60,000 per year. Business Development Manager: £30,000 - £70,000 per year. Account Manager: £25,000 - £50,000 per year. Marketing Manager: £25,000 - £60,000 per year. Customer Service Manager: £20,000 - £50,000 per year.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Acupressure for Pain Relief Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Acupressure for Pain Relief Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Acupressure for Pain Relief Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Acupressure for Pain Relief Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Acupressure for Pain Relief? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Acupressure for Pain Relief there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Acupressure for Pain Relief course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Acupressure for Pain Relief does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Acupressure for Pain Relief was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Acupressure for Pain Relief is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction 00:01:00 Requirements Before Receiving Your Qualification 00:01:00 What is Acupressure? What is Acupressure? 00:02:00 How to Apply Pressure to Acupressure Points 00:02:00 Self Acupressure 00:01:00 Key Points to Remember 00:01:00 What are Meridians? What are Meridians? 00:01:00 The Role of the Meridians 00:02:00 The Meridian Clock 00:01:00 Key Points to Remember 00:01:00 Essentials Before Getting Started 00:01:00 Acupressure Treatment Protocol for Reliving Stress & Anxiety How to Begin and End an Acupressure Treatment 00:01:00 Potent Points to Clear Channel Pain 1 00:01:00 Potent Points to Clear Channel Pain 2 00:01:00 Potent Points to Clear Channel Pain 3 00:01:00 Potent Points to Clear Channel Pain 4 00:01:00 Potent Points to Clear Channel Pain 5 00:01:00 Potent Points to Clear Channel Pain - Part 6 00:01:00 5 Bonus Points for Body Pain 00:02:00 Benefits of Acupressure Benefits of Acupressure 1 00:02:00 Benefits of Acupressure 2 00:02:00 Benefits of Acupressure 3 00:02:00 Bonus Material - Downloads Bonus Material - Downloads 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Resilience helps people recover from the hardships they experienced in life and propel them forward. So get on the path to become more resilient and cope with life's challenges and adversities by taking this Be Resilient- Stress, Emotion and Relationship Management Course. In this Be Resilient- Stress, Emotion and Relationship Management Course, you'll unveil the secret to a happier and productive life. This course will walk you through the process of stress, emotion and relationship management. It will guide you through overcoming your inner fears to accept new opportunities and relationships that come your way. Moreover, you'll determine the power of optimism and gain confidence to take action on your goals. Finally, you'll know how to help your clients from drowning in fears and make a positive impact in their lives. Enrol today! Learning Objectives Explore the most effective stress management techniques Learn to manage your relationships and emotions Be able to cope with life's challenges Gain the ability to learn from your mistakes Be able to overcome your fears and open doors for new opportunities Identify the power of optimism Who is this Course for? This Be Resilient- Stress, Emotion and Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of stress, emotion and relationship management or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successfully completing the Be Resilient- Stress, Emotion and Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Stress Management - Team Leader Stress Management - Manager Stress Management - Controller Stress Management - Assistant Manager Stress Management - Executive Mental Health Nurse Course Curriculum Be Resilient- Stress, Emotion and Relationship Management Introduction 00:11:00 Managing Your Relationships 00:14:00 Managing Your Emotions 00:14:00 Managing Stress 00:13:00 Solving Problems 00:10:00 Learning from Your Mistakes 00:12:00 Facing Your Fear 00:11:00 The Power of Optimism 00:12:00 Believe in Yourself 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Sports Psychology course might help you get there! Expand your expertise with high-quality training - study Sports Psychology and get an expertly designed, great-value training experience. Key Topics to be covered by Sports Psychology Course: Using 'mental toughness' and imagery to provide inspiration Myths around motivation and setting objectives that are achievable Sensory stimulation and tactics that will make an individual reach their potential Ensure mental and physical well-being during intensive training Using competitiveness and psychology in non-sporting areas The Sports Psychology course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Sports Psychology course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Sports Psychology course. This Sports Psychology training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Sports Psychology Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01 - Introduction Module 02 - Mental Toughness Module 03 - Imagery Module 04 - Motivation in sport Module 05 - Goal Setting in Sport Module 06 - Arousal, Stress, and Anxiety Module 07 - Arousal Regulation Module 08 - Concentration Module 09 - Exercise and Psychological Wellbeing Module 10 - Athletic Injuries and Psychology Module 11 - Sports Psychology as a Coach Module 12 - Parents Involvement in Sports Psychology Module 13 - Sports Psychology at Workplace Module 14 - How to Be a Better Competitor Assessment Process Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Sports Psychology course. This course is open to everybody. Disclaimer: Kindly be informed that completing this online course does not grant you the authority to practice as a Licensed Psychologist. If you are searching for a course that fulfils the HCPC's standards, please contact the HCPC or the RCSLT. Career path This course will allow you to kickstart or take your career in the related sector to the next stage. This Sports Psychology course abilities and secure an employment prospect, like- Head coach Teacher/Football Coach Fitness Trainer Wellness Coach Yoga Instructor Exercise physiology Health and Fitness Coach Assistant Football Coach Fitness Instructor and Personal Trainer Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Overview Dive into the world of applied behavioural analysis with our comprehensive course titled 'Applied Behaviour Analysis(ABA) and Cognitive Skills Training'. This course, tailored for the UK audience, offers an in-depth exploration into the nuances of ABA, from its foundational techniques to its application in enhancing motor, language, cognitive, and visuospatial skills. As the demand for applied behaviour analysis courses in the UK surges, our curriculum stands out, ensuring that learners not only grasp the theoretical aspects but also understand the significance of generalisation in ABA theory. Learning Outcomes: Understand the foundational principles and components of applied behavioural analysis. Apply ABA techniques effectively in diverse settings, adhering to established rules. Develop strategies to enhance motor, language, cognitive, and visuospatial skills using ABA. Recognise the importance and methods of generalisation in ABA theory. Analyse and evaluate the impact of ABA interventions on individual cognitive development. Why buy this Applied Behaviour Analysis(ABA) and Cognitive Skills Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Applied Behaviour Analysis(ABA) and Cognitive Skills Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Applied Behaviour Analysis(ABA) and Cognitive Skills Training course for? Individuals keen on understanding the principles and techniques of ABA tailored for the UK context. Professionals in the field of psychology or education looking to expand their skill set. Parents or guardians aiming to support their children's cognitive and behavioural development. Therapists and counsellors seeking advanced tools for client interventions. Students pursuing a career in behavioural science or related fields. Prerequisites This Applied Behaviour Analysis(ABA) and Cognitive Skills Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Behaviour Analyst: £30,000 - £45,000 per annum ABA Therapist: £20,000 - £35,000 per annum Special Education Teacher (with ABA specialisation): £25,000 - £40,000 per annum Behavioural Consultant: £35,000 - £50,000 per annum Cognitive Skills Trainer: £28,000 - £42,000 per annum Child Psychologist (with ABA expertise): £40,000 - £60,000 per annum Course Curriculum Introduction to ABA Introduction to ABA 00:13:00 ABA Component Breakdown ABA Component Breakdown 00:09:00 Rules when Applying ABA Rules When Applying ABA 00:10:00 Foundation Techniques of ABA Foundation Techniques of ABA 00:14:00 ABA for Motor Skills ABA for Motor Skills 00:10:00 ABA for Language Skills ABA for Language Skills 00:22:00 ABA for Cognitive Skills ABA for Cognitive Skills 00:21:00 ABA for Visuospatial Skills ABA for Visuospatial Skills 00:22:00 Generalization in ABA Theory Generalization in ABA Theory 00:13:00

With this Positive Impact on People, you'll experience an in-depth, integrated exploration of the science and direct application of whole being positive psychology. The course will give you all the knowledge you need to know to become an influential leader. You'll learn the importance of 'influential skill' and learn more about the tools required for making a positive difference. You will understand your character strengths. You will be able to set up goals with happiness in mind. Learn to improve relationships and understand basic of mindfulness. On successfully completing of the course, you will have the confidence and abilities to bring others to your way of thinking without force or coercion and become even more successful in any area of your life. Who is this course for? Positive Impact on People is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Positive Impact on People is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction Introduction 00:03:00 What are influencing skills? Lesson 1 What are influencing skills? 00:10:00 Lesson 2: Tools for making a positive difference Lesson 2: Tools for making a positive difference I 00:10:00 Lesson 3: Tools for making a positive difference II 00:08:00 Lesson 4: Tools for making a positive difference III 00:08:00 Conclusion Conclusion 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00