34168 Courses

Health & Social Care workers play a crucial role in supporting individuals with their health and well-being. They work in a variety of settings, including hospitals, residential care homes, community centres, and private homes. The Organisation for Economic Co-operation and Development (OECD) reports that the health & social care sector is one of the fastest growing employment sectors, with the number of jobs increasing by 42% between 2000 and 2017. According to Reed a Health and Safety Officer can earn from £30,000 to £40,000 in a year depending on qualification, experience, location and other factors. Don't miss out on this incredible opportunity to kickstart your career in nursing and social care. Enrol in our Diploma in Nursing (Level 3) with a Health & Social Care Certificate course today and take the first step towards a rewarding and fulfilling career in healthcare! Key Features: CPD Certified Nursing (Level 3) with Health & Social Care Certificate course Free Certificate from Reed CIQ Approved Nursing (Level 3) with Health & Social Care Certificate course Developed by Specialist Lifetime Access Course Curriculum: Advanced Diploma in Nursing (Level 3) with Health & Social Care Certificate Module 1: Nursing Fundamentals 1.1 Overview of Nursing 1.2 Ethical Practice: Legal and Professional Dimensions - Part 1 1.3 Ethical Practice: Legal and Professional Dimensions - Part 2 1.4 Effective Communication within the Nursing Context 1.5 Nursing and the Promotion of Health and Safety Module 2: Practical Nursing Skills 2.1 Controlling Infections in Healthcare Settings 2.2 Administration of Medications in Nursing 2.3 Nurses' Role in Pain Management 2.4 Nutritional Practices in Nursing 2.5 Maintaining Fluid and Electrolyte Balance 2.6 Assisting with Elimination Processes 2.7 Respiratory Care in Nursing Module 3: Specialized Roles and Responsibilities 3.1 Ensuring the Safety and Well-being of Young Children 3.2 Overview of Health & Social Care 3.3 Significance of Communication in Healthcare 3.4 Rights and Duties in Health & Social Care 3.5 Dual Role as a Caregiver and Healthcare Professional Module 4: Healthcare Ethics and Policies 4.1 Key Principles and Policies in Health & Social Care 4.2 Promoting Equality, Diversity, and Rights in Health & Social Care Practice Learning Outcomes: Demonstrate understanding of nursing fundamentals, including ethical practice and communication skills. Apply practical nursing skills, including infection control, medication administration, and pain management. Explore specialized roles and responsibilities in health & social care contexts. Understand healthcare ethics and policies, promoting equality, diversity, and rights. Ensure safety and well-being of young children and dual caregiving roles. Demonstrate knowledge of key principles and policies in health & social care. CPD 10 CPD hours / points Accredited by CPD Quality Standards Advanced Diploma in Nursing (Level 3) with Health & Social Care Certificate 1:56:38 1: 1.1 Overview of Nursing 11:00 2: 1.2 Ethical Practice: Legal and Professional Dimensions - Part 1 27:43 3: 1.3 Ethical Practice: Legal and Professional Dimensions - Part 2 27:35 4: 1.4 Effective Communication within the Nursing Context 22:55 5: 1.5 Nursing and the Promotion of Health and Safety 27:25 Module 2: Practical Nursing Skills 1:57:03 6: 2.1 Controlling Infections in Healthcare Settings 28:53 7: 2.2 Administration of Medications in Nursing 09:54 8: 2.3 Nurses' Role in Pain Management 16:01 9: 2.4 Nutritional Practices in Nursing 14:39 10: 2.5 Maintaining Fluid and Electrolyte Balance 14:18 11: 2.6 Assisting with Elimination Processes 15:38 12: 2.7 Respiratory Care in Nursing 17:40 Module 3: Specialized Roles and Responsibilities 1:26:21 13: 3.1 Ensuring the Safety and Well-being of Young Children 18:01 14: 3.2 Overview of Health and Social Care 09:53 15: 3.3 Significance of Communication in Healthcare 22:34 16: 3.4 Rights and Duties in Health and Social Care 21:55 17: 3.5 Dual Role as a Caregiver and Healthcare Professional 13:58 Module 4: Healthcare Ethics and Policies 38:29 18: 4.1 Key Principles and Policies in Health and Social Care 11:32 19: 4.2 Promoting Equality, Diversity, and Rights in Health and Social Care Practice 25:57 20: CPD Certificate - Free 01:00 Who is this course for? This Nursing (Level 3) with Health & Social Care Certificate course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Nursing (Level 3) with Health & Social Care Certificate. Moreover, this course is ideal for: Suitable for employees seeking essential first-aid skills in the health & social care. Ideal for managers and supervisors responsible for work incident management. Relevant for individuals working in diverse industries and occupational environments. Essential for health and safety representatives in corporate or industrial settings. Suitable for anyone interested in acquiring emergency response skills at work. Individuals interested in health & social care Requirements There are no requirements needed to enrol into this Diploma in Nursing (Level 3) with Health & Social Care Certificatecourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma in Nursing (Level 3) with Health & Social Care Certificatecourse. Career path After finishing this Nursing (Level 3) with Health & Social Care Certificate course you will have multiple job opportunities waiting for you. Some of the Job sectors of Nursing (Level 3) with Health & Social Care Certificate are: Workplace First Aid Coordinator Health and Safety Officer Emergency Response Team Member Incident Management Specialist Occupational Health and Safety Advisor Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 4 Days 24 CPD hours This course is intended for This course is best suited to developers, engineers, and architects who want to use use Hadoop and related tools to solve real-world problems. Overview Skills learned in this course include:Creating a data set with Kite SDKDeveloping custom Flume components for data ingestionManaging a multi-stage workflow with OozieAnalyzing data with CrunchWriting user-defined functions for Hive and ImpalaWriting user-defined functions for Hive and ImpalaIndexing data with Cloudera Search Cloudera University?s four-day course for designing and building Big Data applications prepares you to analyze and solve real-world problems using Apache Hadoop and associated tools in the enterprise data hub (EDH). IntroductionApplication Architecture Scenario Explanation Understanding the Development Environment Identifying and Collecting Input Data Selecting Tools for Data Processing and Analysis Presenting Results to the Use Defining & Using Datasets Metadata Management What is Apache Avro? Avro Schemas Avro Schema Evolution Selecting a File Format Performance Considerations Using the Kite SDK Data Module What is the Kite SDK? Fundamental Data Module Concepts Creating New Data Sets Using the Kite SDK Loading, Accessing, and Deleting a Data Set Importing Relational Data with Apache Sqoop What is Apache Sqoop? Basic Imports Limiting Results Improving Sqoop?s Performance Sqoop 2 Capturing Data with Apache Flume What is Apache Flume? Basic Flume Architecture Flume Sources Flume Sinks Flume Configuration Logging Application Events to Hadoop Developing Custom Flume Components Flume Data Flow and Common Extension Points Custom Flume Sources Developing a Flume Pollable Source Developing a Flume Event-Driven Source Custom Flume Interceptors Developing a Header-Modifying Flume Interceptor Developing a Filtering Flume Interceptor Writing Avro Objects with a Custom Flume Interceptor Managing Workflows with Apache Oozie The Need for Workflow Management What is Apache Oozie? Defining an Oozie Workflow Validation, Packaging, and Deployment Running and Tracking Workflows Using the CLI Hue UI for Oozie Processing Data Pipelines with Apache Crunch What is Apache Crunch? Understanding the Crunch Pipeline Comparing Crunch to Java MapReduce Working with Crunch Projects Reading and Writing Data in Crunch Data Collection API Functions Utility Classes in the Crunch API Working with Tables in Apache Hive What is Apache Hive? Accessing Hive Basic Query Syntax Creating and Populating Hive Tables How Hive Reads Data Using the RegexSerDe in Hive Developing User-Defined Functions What are User-Defined Functions? Implementing a User-Defined Function Deploying Custom Libraries in Hive Registering a User-Defined Function in Hive Executing Interactive Queries with Impala What is Impala? Comparing Hive to Impala Running Queries in Impala Support for User-Defined Functions Data and Metadata Management Understanding Cloudera Search What is Cloudera Search? Search Architecture Supported Document Formats Indexing Data with Cloudera Search Collection and Schema Management Morphlines Indexing Data in Batch Mode Indexing Data in Near Real Time Presenting Results to Users Solr Query Syntax Building a Search UI with Hue Accessing Impala through JDBC Powering a Custom Web Application with Impala and Search

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Data Warehouse Administrator, Database Administrator, Database Designer, Support Engineer, and Technical Administrator. Overview Upon successful completion of this course, students will be able to Install Oracle Grid Infrastructure for a Standalone Server, Configure ASMLIB and create ASM disk groups, Apply the latest patch set updates to the Grid Infrastructure software, Install Oracle Database software, Use Oracle Restart to manage components, Prepare the Linux operating system for Oracle software installation, Upgrade Oracle Database, Create a container database, Install Oracle Grid Infrastructure for an Independent Server, Create an Oracle Database using DBCA, and Install the latest patch set updates to the Oracle database software. This Oracle Database: Deploy, Patch and Upgrade Workshop gives you detailed information to help you install Oracle Database software. In this course, you will be introduced to Oracle Database Cloud Service. Oracle Database Overview Oracle Database Introduction Oracle Database Architecture Overview Oracle Database Instance Configurations Oracle Database Memory Structures Process Structures Database Storage Architecture Logical and Physical Database Structures Container and Pluggable Database Overview Installing Oracle Grid Infrastructure for a Standalone Server Overview of Oracle Grid Infrastructure for a Standalone Server System Requirements for Oracle Grid Infrastructure Configuring Storage for Oracle Automatic Storage Management (ASM) Installing Oracle Grid Infrastructure for a Standalone Server Upgrading Oracle Grid Infrastructure for a Standalone Server Installing Oracle Database Software Planning Your Installation System Requirements for Oracle Database Preparing the Operating System Using 4 KB Sector Disks Setting Environment Variables Checking the System Requirements Using the Oracle Universal Installer (OUI) Performing a Silent Mode Installation Creating an Oracle Database by Using DBCA Planning the Database Storage Structure Choosing non-CDB or CDB Types of Databases (based on workload) Choosing the Appropriate Character Set Understanding How Character Sets are Used Setting the NLS_LANG Initialization Parameter Using the Database Configuration Assistant (DBCA) Using Oracle Restart Oracle Restart Overview Oracle Restart Process startup Controlling Oracle Restart Choosing the Correct SRVCTL Utility Oracle Restart Configuration Using the SRVCTL Utility Obtaining Help for the SRVCTL Utility Starting Components by Using the SRVCTL Utility Introduction to Upgrading to Oracle Database Upgrade Methods Data Migration Methods Supported Releases for Direct Upgrade Overview of Upgrade Process Performing a Rolling Upgrade Upgrading a CBD Preparing to Upgrade to Oracle Database Developing a Test Plan Performance Testing Requirements for Databases Using Oracle Label Security or Oracle Database Vault Requirement for Databases Using Oracle Warehouse Builder Using the Pre-Upgrade Information Tool Backing Up the Database Installing the Oracle Database Software Preparing the New Oracle Home Upgrading to Oracle Database Upgrading by Using the Database Upgrade Assistant (DBUA) Manually Upgrading to Oracle Database Migrating a non-CDB to a CDB Performing Post-Upgrade Tasks Migrating to Unified Auditing Performing Post-Upgrade Tasks Following a Manual Upgrade Migrating Data by Using Oracle Data Pump Data Pump Overview Migrating by Using Data Pump Importing by Using a Network Link

Salesforce coursesare structured learning programs designed to equip individuals with the knowledge and skills needed to leverage Salesforce effectively. Whether you're a sales professional aiming to boost your productivity, a marketer seeking to optimize campaign performance, or a business owner looking to enhance customer relationships, there's a Salesforce course tailored to your specific goals and requirements. These courses cover a wide range of topics, including Salesforce basics, advanced administration, automation, app development, and more. They are typically delivered through a combination of online modules, instructor-led sessions, hands-on exercises, and real-world case studies, ensuring that learners not only grasp theoretical concepts but also gain practical experience that can be applied directly in their roles. Benefits of Salesforce Courses Investing in Salesforce courses offers a multitude of benefits for individuals and organizations alike: Enhanced Productivity: By mastering Salesforce, professionals can streamline workflows, automate repetitive tasks, and optimize their day-to-day processes, resulting in increased productivity and efficiency. Improved Customer Experiences: Salesforce enables businesses to deliver personalized experiences at every touchpoint, from initial lead capture to post-sale support. Courses on Salesforce CRM empower individuals to leverage customer data effectively, anticipate needs, and provide exceptional service, thereby fostering long-term customer loyalty. Competitive Advantage: In today's competitive market, companies that leverage Salesforce effectively gain a significant edge over their counterparts. By investing in Salesforce training, organizations can ensure that their teams are equipped with the latest tools and techniques to stay ahead of the curve. Career Advancement: Salesforce skills are in high demand across industries, with certifications such as Salesforce Administrator, Salesforce Developer, and Salesforce Architect being highly sought after by employers. Completing Salesforce courses not only enhances one's skill set but also opens up new career opportunities and prospects for advancement. Flexibility and Accessibility: Salesforce courses are available in various formats, including online self-paced modules, live virtual classrooms, and in-person training sessions, making them accessible to learners regardless of their location or schedule. This flexibility allows individuals to learn at their own pace and tailor their learning experience to suit their needs. Continuous Learning and Growth: The Salesforce platform is constantly evolving with new features, updates, and enhancements being rolled out regularly. By enrolling in Salesforce courses, professionals can stay updated with the latest trends and best practices, ensuring that their skills remain relevant and in-demand in the ever-changing landscape of technology. Choosing the Right Salesforce Course With a plethora of Salesforce courses available in the market, choosing the right one can seem daunting. However, by considering the following factors, individuals can make informed decisions that align with their learning objectives: Reputation and Accreditation: Look for courses offered by reputable training providers with a proven track record of delivering high-quality content and certified instructors. Accredited courses endorsed by Salesforce are particularly valuable as they adhere to industry standards and best practices. Curriculum and Learning Objectives: Review the course curriculum to ensure that it covers topics relevant to your goals and skill level. Whether you're a beginner looking to master the basics or an experienced professional seeking advanced training, the course content should be comprehensive and aligned with your learning objectives. Delivery Mode and Flexibility: Consider your preferred learning style and schedule when choosing a course delivery mode. Online courses offer flexibility and convenience, while instructor-led sessions provide opportunities for interactive learning and real-time feedback. Choose a format that suits your preferences and availability. Hands-on Experience and Practical Exercises: Effective Salesforce training goes beyond theoretical concepts, providing hands-on experience through practical exercises, case studies, and real-world simulations. Look for courses that offer opportunities for application-based learning, allowing you to reinforce your understanding and skills through practical application. Support and Resources: Evaluate the level of support and resources provided by the training provider, including access to instructors, discussion forums, online communities, and supplementary materials. A supportive learning environment can enhance your overall learning experience and facilitate knowledge sharing and collaboration with peers.

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Owner / Team Lead / Power User Help Desk / COE Support Program / Project Manager Overview This course will prepare you to: Describe the motivation for SAP S/4HANA Enterprise Management Provide an overview of basic business processes in the main components of Financial Accounting with SAP S/4HANA Participants of this course will gain an overview of the Financial Accounting capabilities of SAP S/4HANA. You will learn how SAP S/4HANA covers the Financial Accounting related business requirements and how the fundamental business processes and tasks are executed in the system. General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting and Bank Accounting and their integration are all discussed in this course. Especially if you are new to Financial Accounting in SAP S/4HANA, this course is the right starting point for you. If you plan to take the academy and certification for Financial Accounting, this course will help you to better understand the certification courses. For the actual certification, it is recommended, but not mandatory. Overview of SAP S/4HANA Providing an Overview of the SAP S/4HANA Using the SAP Fiori Front-En Overview of Financial Accounting (FI) in SAP S/4HANA Outlining Financial Accounting (FI) Components in SAP S/4HANA General Ledger (G/L) Accounting Outlining Organizational Elements in Financial Accounting (FI) Maintaining G/L Master Records Posting Transactions in the G/L Accounts Payable Maintaining Vendor Master Records Maintaining Accounts Payable Transactions Managing the Integration between Accounts Payable and Materials Management Performing Accounts Payable Closing Operations Accounts Receivable Maintaining Customer Master Records Managing Accounts Receivable Transactions Managing Customer Correspondence Creating Accounts Receivable Dispute Cases Managing the Integration between Accounts Receivable and Sales Order Management Performing Accounts Receivable Closing Operations Asset Accounting Maintaining Asset Master Records Executing Asset Transactions Executing Asset Accounting Period-End Closing Activitie Bank Accounting Maintaining Bank Accounting Master Records Managing Bank Accounting Transactions Closing Operations in General Ledger Accounting Performing General Ledger (G/L) Closing Operations Additional course details: Nexus Humans S4F20 SAP Business Processes in Management Accounting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4F20 SAP Business Processes in Management Accounting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Data platform engineers Architects and operators who build and manage data analytics pipelines Overview In this course, you will learn to: Compare the features and benefits of data warehouses, data lakes, and modern data architectures Design and implement a batch data analytics solution Identify and apply appropriate techniques, including compression, to optimize data storage Select and deploy appropriate options to ingest, transform, and store data Choose the appropriate instance and node types, clusters, auto scaling, and network topology for a particular business use case Understand how data storage and processing affect the analysis and visualization mechanisms needed to gain actionable business insights Secure data at rest and in transit Monitor analytics workloads to identify and remediate problems Apply cost management best practices In this course, you will learn to build batch data analytics solutions using Amazon EMR, an enterprise-grade Apache Spark and Apache Hadoop managed service. You will learn how Amazon EMR integrates with open-source projects such as Apache Hive, Hue, and HBase, and with AWS services such as AWS Glue and AWS Lake Formation. The course addresses data collection, ingestion, cataloging, storage, and processing components in the context of Spark and Hadoop. You will learn to use EMR Notebooks to support both analytics and machine learning workloads. You will also learn to apply security, performance, and cost management best practices to the operation of Amazon EMR. Module A: Overview of Data Analytics and the Data Pipeline Data analytics use cases Using the data pipeline for analytics Module 1: Introduction to Amazon EMR Using Amazon EMR in analytics solutions Amazon EMR cluster architecture Interactive Demo 1: Launching an Amazon EMR cluster Cost management strategies Module 2: Data Analytics Pipeline Using Amazon EMR: Ingestion and Storage Storage optimization with Amazon EMR Data ingestion techniques Module 3: High-Performance Batch Data Analytics Using Apache Spark on Amazon EMR Apache Spark on Amazon EMR use cases Why Apache Spark on Amazon EMR Spark concepts Interactive Demo 2: Connect to an EMR cluster and perform Scala commands using the Spark shell Transformation, processing, and analytics Using notebooks with Amazon EMR Practice Lab 1: Low-latency data analytics using Apache Spark on Amazon EMR Module 4: Processing and Analyzing Batch Data with Amazon EMR and Apache Hive Using Amazon EMR with Hive to process batch data Transformation, processing, and analytics Practice Lab 2: Batch data processing using Amazon EMR with Hive Introduction to Apache HBase on Amazon EMR Module 5: Serverless Data Processing Serverless data processing, transformation, and analytics Using AWS Glue with Amazon EMR workloads Practice Lab 3: Orchestrate data processing in Spark using AWS Step Functions Module 6: Security and Monitoring of Amazon EMR Clusters Securing EMR clusters Interactive Demo 3: Client-side encryption with EMRFS Monitoring and troubleshooting Amazon EMR clusters Demo: Reviewing Apache Spark cluster history Module 7: Designing Batch Data Analytics Solutions Batch data analytics use cases Activity: Designing a batch data analytics workflow Module B: Developing Modern Data Architectures on AWS Modern data architectures

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 5 Days 30 CPD hours This course is intended for This advanced course is appropriate for System Administrators, Technical Support Personnel, and Business Partners responsible for implementing LPARs on IBM Power Systems with AIX servers. Overview Discuss the advantages or value of PowerVM edition's featuresDefine micro-partitioning and shared processor LPARsDiscuss the benefits of simultaneous multithreadingDiscuss and configure the Integrated Virtual Ethernet (IVE)Install and configure the Virtual I/O ServerConfigure virtual network devices, such as virtual Ethernet and shared Ethernet adaptersConfigure virtual SCSI and virtual Fibre Channel storage adaptersConfigure virtual SCSI target devices on a virtual SCSI adapterDefine file-backed storage pools and file-backed virtual optical devicesIdentify single points of failure in virtualized environmentsConfigure multiple VIO servers for high availabilityConfigure advanced virtual networking optionsConfigure the shared Ethernet adapter failover featureConfigure advanced virtual SCSI optionsConfigure MPIO in a VIO server's client partitionManage the service events, configure call home, add, exchange FRUs, and discuss FSP failoverPerform PowerVM (VIOS) Maintenance This course explains the new features and benefits of virtualization including processor virtualization, Virtual I/O Server, and virtual devices, such as virtual Ethernet, virtual SCSI, and virtual Fibre Channel adapters. Course Outline Unit 1: Introduction to partitioning Exercise 1: Power Systems documentation overview Unit 2: HMC V8 enhancements Exercise 2: HMC enhanced interface Unit 3: Processor virtualization Exercise 3: Processor virtualization configuration Unit 4: Virtual Ethernet Exercise 4: Virtual Ethernet adapter configuration Unit 5: Virtual I/O Server and Shared Ethernet Adapter Exercise 5: Virtual I/O Server configuration Unit 6: Virtual SCSI devices Exercise 6: Client partition configuration Unit 7: Virtual network configuration with dual VIOS Exercise 7: SEA failover setup Unit 8: Virtual SCSI configurations with dual VIOS Exercise 8: Dual VIO server configuration with MPIO in the client partition Unit 9: Virtual Fibre Channel devices Exercise 9: Virtual Fibre Channel adapter configuration Unit 10: HMC Service Management Exercise 10: Manage service events Unit 11: PowerVM advanced systems maintenance Exercise 11: PowerVM system maintenance Exercise 12: (Optional) File-backed virtual SCSI devices Additional course details: Nexus Humans AN30 IBM Power Systems for AIX - Virtualization I - Implementing Virtualization training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AN30 IBM Power Systems for AIX - Virtualization I - Implementing Virtualization course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for security administrators and Check Point resellers who need to manage and monitor issues that may occur within their Security Management environment. Overview Understand how to use Check Point resources for support. Understand how to perform packet captures using tcmdump and FW Monitor command tools. Understand the basic process of kernel debugging, and how debug commands are structured. Recognize how to use various Linux commands for troubleshooting system issues. Recognize communication issues that may occur between SmartConsole and the SMS and how to resolve them. Understand how to troubleshoot SmartConsole login and authentication issues. Understand how to prevent and resolve licensing and contract issues. Understand how to troubleshoot issues that may occur during policy installation. Understand communication issues that may occur when collecting logs and how to resolve them. Recall various tools to use when analyzing issues with logs. Understand how to restore interrupted communications during heavy logging. Understand how NAT works and how to troubleshoot issues. Understand Client Side and Server Side NAT. Understand how the Access Control Policy functions and how the access control applications work together. Understand how to troubleshoot issues that may occur with Application Control and URL Filtering. Understand how the HTTPS Inspection process works and how to resolve issues that may occur during the process. Understand how to troubleshoot Content Awareness issues. Recognize how to troubleshoot VPN-related issues. Understand how to monitor cluster status and work with critical devices. Recognize how to troubleshoot State Synchronization. Understand how to troubleshoot communication issues between Identity Sources and Security Gateways. Understand how to troubleshoot and debug issues with internal Identity Awareness processes. The goal of this course is to provide an understanding of the concepts and skills necessary to troubleshoot issues which may occur when managing the Check Point Security Management architecture and Security Gateways. Course Outline An Introduction to Troubleshooting SmartConsole and Policy Management Troubleshooting Monitoring Logging Activity Troubleshooting Issues with NAT Understanding the Unified Access Control Policy Basic VPN Troubleshooting Monitoring ClusterXL Connections Understanding Identity Awareness Additional course details: Nexus Humans CCTA Check Point Troubleshooting Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCTA Check Point Troubleshooting Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.