6424 Courses

Level 1 Certificate in Sales Management and Revenue Operations In our Level 1 Certificate program in Sales Management and Revenue Operations, you'll delve into Sales Management and Revenue Operations Basics, gaining insights into SLA Marketing and Sales. Explore the art of Mapping your Sales Process, fine-tune your strategies with RevOps and Intelligence, and understand the importance of Stakeholders and Capacity. By the end, you'll be adept at Tuning the RevOps System for maximum sales success in Sales Management and Revenue Operations. Learning Outcomes: Recall the fundamental concepts of Revenue Operations. Explain the significance of SLA Marketing and Sales in sales management. Analyze and map your organization's Sales Process. Interpret the role of RevOps and Intelligence in optimizing sales in Sales Management. Evaluate the impact of Stakeholders and Capacity on sales operations in Sales Management. Apply strategies for fine-tuning the RevOps System for enhanced performance. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Certificate in Sales Management and Revenue Operations Course Syllabus Revenue Operations Basics: Gain a foundational understanding of "Sales Management" and revenue operations, including key concepts, processes, and their significance in achieving business objectives. SLA Marketing and Sales: Explore the role of service level agreements (SLAs) in "Sales Management," focusing on how they align marketing and sales efforts, ensuring collaboration and efficiency. Mapping your Sales Process: Learn how to effectively map and optimize the sales process in "Sales Management," identifying key stages, customer touchpoints, and areas for improvement to enhance revenue generation. RevOps and Intelligence: Dive into the realm of "Sales Management" intelligence, leveraging data and analytics to inform revenue operations decisions, drive sales strategies, and enhance business performance. Stakeholders and Capacity: Understand the significance of stakeholders and capacity management in "Sales Management," ensuring alignment between various teams and optimizing resources for revenue growth. Tuning the RevOps System: Fine-tune your knowledge of "Sales Management" and revenue operations systems, focusing on continuous improvement, adapting to market changes, and optimizing processes for sustained success.

Level 4 Diploma (FREE QLS Endorsed Certificate) | 11 CPD Courses & PDF Certificates | 225 CPD Points | CPD Accredited

2 QLS Endorsed Course | FREE 2 CPD Courses | CPD Certified | Free PDF & Hardcopy Certificates | Lifetime Access

FREE Level 5 QLS Endorsed Certificate | 12 CPD Courses + 12 PDF Certificates | 155 CPD Points | CPD Accredited

Getting Started The OTHM Level 7 Diploma in Health and Social Care Management is designed to improve learners' understanding of health and social care policy, management theory, and practice. It will give you the knowledge you need to work as a successful hospital/social care manager. It brings together academic and practical expertise in health and social care. The qualification will expand and improve knowledge and skills in change leadership, effective performance, planning, and various other topics. Key Benefits   All the important health and social care policies are covered in this course. As a result, the students will better understand health and care administration in the industry. It will be helpful to the students to develop their problem-solving skills through the practical application of the various theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue a Master's degree. On completing the course, the students will be able to demonstrate their proficiency in various healthcare practices, improving their chances of successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included?   Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications, real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform.' Supervision for all modules Multiplatform accessibility through an online learning platform. This facilitates SBL in directly providing learners with course materials through smartphones, laptops, tablets, or desktops, allowing students to study at their convenience. Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following. An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification Learners must be 18 years or older at the beginning of the course. Mature learners (over 21) with management experience International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System) Progression   Learners completing the OTHM Level 7 Diploma in Health and Social Care Management will allow progress to: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession Further information is available here  https://www.othm.org.uk/university-progression.html   Why gain a OTHM Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex environment. The learners will be introduced to managing various functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Health and Social Care Strategies and Policies Reference No : M/618/2713 Credit : 20 || TQT : 200 This unit aims to explore international health and social care policy; contemporary, political, social and cultural issues that help to determine healthcare policy and strategy applicable to the national and international context. UNIT2- Managing Finance in the Health and Social Care Sector Reference No : K/618/2712 Credit : 20 || TQT : 200 The aim of this unit is to introduce key financial concepts and tools for managers in health and social care. The unit gives consideration to the knowledge and understanding necessary for making finance informed decisions in health and social care organisations. This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance. UNIT3- Leading Change in Health and Social Care Reference No : T/618/2714 Credit : 20 || TQT : 200 The aim of this unit is to help learners develop an understanding of theories of change management and how they apply to contemporary organisations in the globalised world, with the identification and use of change models. The unit also explores different perspectives affecting health and social care service quality and how this is evaluated in order to empower and involve users of services. UNIT4- Health and Social Care Leadership Reference No : D/618/2710 Credit : 20 || TQT : 200 The aim of this unit is to provide learners with an in depth understanding of theories in relation to leadership, and leadership styles, using these to appraise the leadership role, selecting and applying appropriate leadership approaches. UNIT5- Managing People in Health and Social Care Reference No : H/618/2711 Credit : 20 || TQT : 200 The aim of this unit is to enable the learner to understand the processes involved in the recruitment, management and development of people in the health and social care workplace. Learners will develop skills in the recruitment and retention of staff, as well as the importance of training and industrial relations. Learners will also understand the importance of identifying and managing cultural diversity in the workforce. UNIT6- Research Methods for Healthcare Professionals Reference No : D/507/9468 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' research skills to include understanding different research approaches, formulation of research proposals, planning research activity, analysing and interpreting data, and the relationship between research and evidence based practice. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

The journey of life is challenging. Everyone sometimes needs a little push, a little guidance. And the person who shows the right direction to achieve success is a life coach. If you wish to become that person, you can take a look at this Life Coaching course and start a career in this satisfying and lucrative field. This Advanced Diploma in Life Coaching at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Life coaching is a powerful tool for personal growth and development. It is a process that helps individuals identify and achieve their goals, develop their potential, and make positive changes in their lives. Life coaches provide guidance and support to their clients, helping them to create a vision for their future and create an action plan to achieve it. In this Life Coaching course, you will learn the techniques and strategies needed to become a successful life coach. Much like a football coach who teaches how to deal with situations like free kicks, penalties or when trailing by a couple of goals, you will also teach your clients how to react when facing challenging situations. So, do not hesitate to enrol Life Coaching course today! After completing this Life Coaching course, you will be able to - Recognise the principles and goals of life coaching Navigate the formation of fundamental beliefs and control your anxieties. Discover the many life coaching approaches and the essential qualities of a life coach Get ready for the certification or qualifying test for life coaching Learn about the fundamentals of spiritual life counselling Examine the moral and ethical implications of life coaching and safeguarding clients Why Prefer This Life Coaching at QLS Level 7 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Life Coaching at QLS Level 7 course: Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Coaching and Mentoring Models Module 03: Motivating Your Clients Module 04: The Coach/Client Relationship Module 05: Develop Your Self-Awareness Module 06: The Development of Core Beliefs and Managing Fears Module 07: Life Coaching Types and Key Attributes of a Life Coach Module 08: Understanding Emotional Intelligence Module 09: Basics of Spiritual Life Coaching Module 10: Understanding Spiritual Life Coaching Module 11: Self-Improvement Module 12: Passion Module 13: Personal Skills Module 14: Management Skills Module 15: Understanding the Importance of Personal Finance Module 16: Understanding Personal Money Management Module 17: Managing Personal Insurance Module 18: Designing a Personal Budget Module 19: Money and Mental Health Module 20: A Structure for Client Work and Goal Setting Module 21: Basic Principles for Business Development and Growth Module 22: The Ethical Coach: Protect Yourself and Your Clients Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Life Coaching at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Life Coaching course is ideal for: Career aspirant in life coaching Anyone who wants to develop confidence and self-awareness Anyone who wants to motivate themselves and their close friends Eager learner Requirements No prior background or expertise is required. Career path This Life Coaching course will help you to pursue a career in - Empowerment Coach Health Coach Life Coach Outreach Progression Coach Performance Coach Certificates Advanced Diploma in Life Coaching at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Life Coaching at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

This is a very comprehensive introduction to Spring Boot Test, which includes Mockito, JUnit, JSONassert, Spring Data JPA, REST, design pattern, and many more. You will learn to write JUnit tests with Spring Boot and Mockito for RESTful services.

Discover practical ways to reduce stress, improve motivation and handle challenges with greater ease.

This course will help you understand the fundamentals of data analysis with Python and Pandas library.

Overview of ISO 9001: Quality Management System In an era where excellence is paramount, quality management has surged as a pivotal sector. With its multifaceted industries, the UK thrives on ISO 9001: Quality Management Systems, ensuring business processes meet global standards. Embracing this ISO 9001: Quality Management Systems course unlocks opportunities in a dynamic environment that values quality. The demand for ISO 9001 expertise is robust and ever-growing, from major corporate giants to rising start-ups. Dive into this immersive ISO 9001: Quality Management Systems course and become a beacon of excellence in the realm of quality management. Unlock the potential of businesses and elevate your career trajectory. Get a quick look at the course content: This ISO 9001: Quality Management System Course will help you to learn: Understand ISO 9001's structure and key definitions. Identify roles and responsibilities in quality management. Recognise quality management principles and their applications. Analyse major alterations and updates to the ISO 9001. Evaluate organisational performance through set objectives. Use tools for efficient quality management system application. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this ISO 9001: Quality Management System. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the ISO 9001: Quality Management System course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for individuals aiming to delve into the world of quality management using ISO 9001: Quality Management Systems. Whether you're a budding manager keen to streamline processes, a business owner wanting to understand and implement quality standards, or a consultant looking to advise organisations, this ISO 9001: Quality Management Systems course offers comprehensive insights. Delving into pivotal definitions, major changes, and quality objectives, attendees will leave equipped with the knowledge to assess and bolster organisational performance. Moreover, this ISO 9001: Quality Management Systems course curriculum serves those interested in setting up or refining quality management systems in alignment with ISO standards. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the ISO 9001: Quality Management System course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Quality Assurance Manager - £35K to £50K/year. ISO 9001 Auditor - £30K to £45K/year. Quality Systems Coordinator - £28K to £42K/year. Quality Improvement Specialist - £32K to £48K/year. Compliance Officer (Quality) - £27K to £40K/year. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. Will I receive certificate after completing the course? Yes, you will receive a free Digital Certificate after completing the course. If you want, you can order the Digital Transcript, Hardcopy Certificate & Transcript as well, for which you need to pay an additional fee. The fees of Digital Transcript, Hard Copy Certificate & Transcript are given in the certificate ordering page: Ordering page link: https://www.iomh.co.uk/certificate/ Q. Can I gift a course, and if so, how can I do that? Yes, you can gift a course to anyone you wish. After you find the course that you want to gift, please click on the GIFT THIS COURSE option and enter your email and the student's email address. After that, enter the learner's full name. Once you are done with these, click on the Send as Gift option, and you will be directed to the Cart page. You can now make the payment from the Checkout option. The learner will receive the course access details within 24 hours if the payment is successful. Q. Can I do the courses using mobile phone? Our courses are conducted online and you can access them using any internet connected smart device. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. I wanted to ask what is the age limit to do the courses. The age limit to enrol on our courses is 16 years. However, learners below 16 years can enrol in the course with parental consent. Q. What happens if I fail the exam, can I retake? If you fail in the exam then you can retake the exam for a maximum of 3 times. Q. What is the duration of the course please? The course can be accessed for 1 year. The specific course duration varies from course to course. You can find the course duration on the course page. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. Can I revisit my course even after completing it? Yes, you can revisit your course even after completing the course as long as you have access to the course. Q. Where can I use the certificate I will receive after completing my course? You can use the certificate in applying for a job in the relevant sector. Q. I have received the course login details but the video does not play. It says the course access details will be sent. Yes, it should have been sent. Please check your Spam/Junk folders. For further inquiries please contact our Customer Support team. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Q. I haven't received my course yet? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. Can I make the payment over the phone? Yes, you can make the payment over the phone. Our Customer Support team is always available to assist you.  Course Curriculum Course Structure Course Structure 00:07:00 Critical Definitions What is Quality 00:00:00 What is ISO 00:08:00 What is a System - Management System 00:02:00 What is Policy - Quality Policy 00:06:00 What is Vision, Mission & Strategy 00:03:00 QA Vs QC 00:06:00 Effectiveness Vs Efficiency 00:06:00 Verification Vs Validation 00:11:00 Conformity Vs Nonconformity Vs Defect 00:04:00 Correction Vs Corrective Action Vs Preventive Action 00:08:00 Risk & Preventive Action 00:06:00 What is Competence 00:03:00 What is the Context of the Organization 00:05:00 Who are the Interested parties 00:03:00 What are the Needs & expectations 00:05:00 Management System Requirements 00:01:00 Who is a customer 00:02:00 What is Customer Satisfaction 00:06:00 Product Vs Service Vs Process 00:05:00 Document Vs Record 00:06:00 What is Customer Complaint 00:02:00 Measuring Vs Monitoring Vs Performance 00:02:00 Who is Responsible Who is Responsible 00:12:00 Responsibility Vs Accountability 00:02:00 Quality Management Principles Quality Management Principles 00:17:00 Major Changes ISO 9001:2015 Core Concepts 00:08:00 Major terminology Differences 00:04:00 Documented Information 00:07:00 Major changes - Organizational Knowledge 00:05:00 Major changes - Risk Based Thinking 00:06:00 Process Approach Process Approach Concept-1 00:04:00 What is PDCA 00:05:00 Process Approach Concept-2 00:03:00 Process Approach in ISO 9001:2015 00:04:00 Key Benefits 00:07:00 PDCA in ISO 9001 2015 00:10:00 Context of the Organization Understanding the Organization and its Context 00:08:00 Internal & External issues 00:03:00 SWOT Analysis 00:06:00 Interested Parties & their Needs & Expectations 00:03:00 KANO Model 00:10:00 Understanding the context - Summary 00:08:00 Choosing your Strategic Objective 00:05:00 Strategic Map Examples-1 00:03:00 Strategic Planning Process 00:06:00 What is a Vision 00:06:00 How to Create a Vision Statement 00:08:00 What is a Mission 00:06:00 SMART GOAL 00:06:00 SMART Goal Example 00:04:00 Strategic Map Examples-2 00:10:00 Context Chapter Summary 00:07:00 Quality Objectives Quality Objectives & Planning 00:05:00 ISO & SMART 00:02:00 Objectives Origin 00:06:00 Objectives Examples 00:07:00 Goal Vs Objective-1 00:07:00 Goal Vs Objective Example 00:02:00 Goal Vs Objective-2 00:10:00 Performance Evaluation Performance Evaluation in ISO 9001:2015 00:10:00 Customer Satisfaction 00:06:00 Analysis & Evaluation 00:12:00 Key Performance Indicators 00:08:00 Dashboard Examples 00:07:00 Management Review Meetings 00:11:00 Improvement 00:16:00 Nonconformity & Corrective Action 00:06:00 Nonconformity & Corrective Action Example 00:06:00 Nonconformity & Corrective Action Origin 00:06:00 Continual Improvement 00:01:00 Analysis Mindset 00:09:00 Quantitative Vs Qualitative 00:16:00 Now What Now What? 00:11:00 Course Summary 00:10:00 Helpful Tools SIPOC 00:06:00 Flowcharts 00:04:00 Control Charts 00:04:00 Cause and Effect Diagram 00:06:00 Pareto Chart 00:07:00 5 WHYs 00:03:00 Other Tools 00:08:00 Finally! 00:01:00 See you soon Bonus Lecture 00:02:00 Assignment Assignment - ISO 9001: Quality Management System 00:00:00