34164 Courses

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In the Microsoft Excel for Beginners course, learners will be given a full introduction to the features and functions of Excel, taking their proficiency from beginner to advanced level in no time. We offer step-by-step guidance for managing everyday tasks, such as modifying a worksheet, managing workbooks, performing calculations and entering financial data. The principles and practices of SEN teaching and supporting children with learning difficulties is also covered in this comprehensive course. Learning Objectives: Master day-to-day office tasks and manage important work data with Microsoft Excel Learn how to modify and format worksheets in Excel Get step-by-step guidance on how to print and manage workbooks Be able to perform basic calculations and data-inputting tasks Who is this Course for? Microsoft Excel For Beginners is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Excel For Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Microsoft Excel Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Overview The Paediatric Counsellor Course aims to equip you with the skills necessary to effectively treat disturbed children and deal with their trauma, loss, and attachment issues. The course will present a general overview of working therapeutically with children and young people, recognizing mental health problems, ethics and expert practice, and some of the challenges associated with working in this specialized field. In addition, you’ll get knowledge about things like play development, creative methods, psychology, and art supplies. Finally, to effectively interact with children and adolescents in a therapeutic relationship, you will develop your listening, reflecting, empathy, attending, observing, paraphrasing, and summarizing abilities. What Will You Learn? Introduction to counselling Learn about developmental stages of growth in children Learn about the psychological challenges that affect kids, such as bereavement, broken homes, and bullying Understand how therapy takes place: transformation, newly found skills and recovery How to set up your own practice as a counsellor What classes are included in this package? Earn a digital Certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Lifetime Access Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? Paediatric Counsellor Course is suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic background to learn more about this subject. Career Path Training offered by the Paediatric Counsellor Course could potentially benefit a range of roles, but would particularly enhance careers in: Child Therapist Child Psychologist School Counsellor Rehabilitation Counsellor Special Education Teacher Speech-Language Pathologist Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievements from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment On successful completion of the Paediatric Counsellor Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Introduction Psychology of Growth and Development Therapeutic Language Psychological Issues Therapeutic Outcomes Working as a Counsellor

Learning Outcomes of British Sign Language (BSL) Level 1 & 2 Understand the basics of alphabet finger spelling Learn how to greet people in BSL Grasp the signs used to express colour, animals, numbers, money and more Know how to talk about jobs, family activities, work activities etc Enhance your knowledge of BSL vocabulary Description The deaf community has to face many challenges in their daily life, and communication is the major one. However, if the people who can hear take small initiatives like learning BSL, they can make the world much easier to navigate for the deaf community. If you are passionate about helping and working with people with hearing problems, learn to communicate with them in BSL through the British Sign Language (BSL) Level 1 & 2 course. In this course, you will learn the core principles of BSL. The course will show you the procedure for finger spelling the alphabet. Then the course will teach you how to greet in BSL. Furthermore, you will learn the essential signs required in everyday life, such as colours, numbers, money, directions etc. This course will also focus on expanding your BSL vocabulary and give you the confidence to use BSL. After completing this British Sign Language (BSL) Level 1 & 2 course, you will receive a QLS-endorsed certificate of achievement. This certificate will elevate your resume and help you pursue a career in the relevant sectors. Join now and learn British sign language! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £59. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment At the end of the course, there will be an online MCQ assessment. In order to pass this exam, you must score at least 60%. When you submit the assessment, you will get the results immediately and can apply for your QLS-endorsed certificate. Career path with British Sign Language (BSL) Level 1 & 2 This British Sign Language (BSL) Level 1 & 2 course is designed to help you extant your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as SEN Teacher BSL Instructor BSL Interpreter Teaching Assistant Social Worker

There are tons of advantages that you can get from creating your brand. With the guidance of this Personal Branding Diploma course, you will learn various approaches to personal branding and fundamental issues that help to build a solid personal reputation. In this competitive world, it is quite crucial to brand yourself. Our expertly designed course will help you build connection in different fields and areas of speciality. This course also supports to gain the skills and knowledge to cope up with the upswing of modern drifts, with emphasising on your personal integrity, ability, fidelity, discernment, and restore your self-confidence to qualify you for the world of vocation. Who is this course for? Personal Branding Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Personal Branding Diploma is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction to the course Meet your guide Russell Amerasekera FREE 00:01:00 What you will learn on the course 00:01:00 How to get the most from this course 00:01:00 What is a personal brand? Introduction to personal branding and why it's so important 00:01:00 What are you famous for? 00:04:00 Summary 00:01:00 Activity: find your one word 00:01:00 How to create a personal brand Introduction - build your personal brand 00:01:00 Explore the dimensions of your life 00:05:00 Creating your brand story 00:05:00 Activity - your happiness curve 00:02:00 Activity - your own personal brand story 00:01:00 A blueprint for optimal performance Introduction - how to be the best version of yourself 00:02:00 A typical day at the office 00:07:00 The 4 phases of you 00:03:00 Summary 00:03:00 Activity - optimise your day to optimise your life 00:01:00 The power of authenticity Introduction - the confidence to be your authentic self 00:01:00 Russell's own story 00:05:00 Personal brand mantras 00:02:00 Summary 00:01:00 Activity - discover your brand mantras 00:01:00 The power of empathy Empathy and why it's critical to your personal brand 00:04:00 Activity - group perception 00:02:00 The importance of storytelling Introduction - how to tell your life story 00:01:00 3 part narratives 00:01:00 Engaging the emotions 00:01:00 Using power words 00:01:00 Summary 00:01:00 Activity - create your 3 minute life story 00:01:00 Dressing for success Introduction - the connection between your brand and what you wear 00:04:00 Develop your own style 00:04:00 Activity - your 3 style words 00:01:00 Summary 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Leading Minds, Fueling Innovation: Leadership in an Increasingly Neurodiverse World Neurodiversity is a biological fact-the normal diversity of the human brain-and data suggests up to 1 in 4 individuals are Neurodivergent beyond that of a societal 'norm,' commonly labelled as ADHD/ADD, Autism Spectrum Disorder, Dyslexia, Dyspraxia, Anxiety Disorders, among others. Some of the greatest innovators of our time were and are Neurodiverse; however, many of today's organizational cultures and leadership methods are not supportive of the employment, retention, and development of Neurodiverse talent. This means that many brilliant, innovative minds are inadvertently being kept from the table of innovation, slowing the pace of progress. In an increasingly Neurodiverse world, how can top leaders and organizations ensure that ALL minds have a seat at the table of innovation? Join this session to learn about the world of Neurodiversity and how you can lead mind-first toward supporting innovation and well-being in your people, products, and customers! The history of Neurodiversity and its influence in the world. Reasons organizations should act now to ensure a competitive edge. What it means to lead mind-first and how it empowers a healthier workforce, a more inclusive culture, and more innovative products.

If you love getting hands-on and want to tune into your creative side, come along to this London candle making experience!  During this relaxed and friendly craft class, your friendly teacher will guide you as you learn the art of candle-making using vegan, cruelty-free, locally sourced materials. Set in vibrant Shoreditch, your teacher will take you through the process before letting you put your skills to the test as you create your own 6oz scented soy wax candle. Complete beginner? Don't worry, your teacher will be there to help and support you throughout!  Refreshments and tasty cupcakes will also be provided throughout as you master your new skills and soak up the scent of your candle creation. After pouring your candle, you’ll personalise it with your own custom label and walk away with your newfound knowledge and a sense of zen! At the end of the class, your scented candle will be ready to take home.

Program Excellence: How to Lead in a Constantly Changing World In this presentation, Dr. Zeitoun reflects on the impact that Volatility, Uncertainty, Complexity and Ambiguity (VUCA) has on achieving strategic initiatives' success. This serves as the backdrop for why the development of our 'sensing and responding' appetite is crucial for tomorrow's businesses. He will explore approaches for creating closeness with the customer's voice. Multiple examples that highlight best practices for sensing and responding will be showcased and used. You will come away with a foundation for creating a dynamic environment that supports high agility in dealing with the ever-increasing pace of change. You will come away with a foundation for creating a dynamic environment that supports high agility in dealing with the ever-increasing pace of change. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

This Advanced Diploma in Real Estate provides you with the skills needed to be a successful and professional real estate agent, exploring best practices from across the industry. The course will teach you all the basics. Developed in partnership with industry professionals, this course covers an array of topics, such as agent specializations, holding open houses and networking skills. You will also learn about home loans and how to help your clients avail it. On completion, you will be able to sell properties and convince clients that what you are selling is worth the investment. Who is this course for? Advanced Diploma in Real Estate is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Real Estate is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Real Estate What Is Real Estate Investing? 00:10:00 Basic Rental Properties 00:10:00 Why invest in property? 00:05:00 Investment After Brexit 00:10:00 Recent Housing Market Developments 00:05:00 Managing Client Expectation 00:05:00 Best Practices of Customer Service 00:05:00 Customer Life Cycle 00:05:00 Tenant Retention 00:05:00 Real Estate Marketing 00:10:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:05:00 Different Types of Investment Structures 00:05:00 Commercial Leases 00:05:00 Title & Registration 00:05:00 Finance in Real Estate 00:05:00 Investment Purchase Procedure 00:05:00 Acquisition Costs 00:05:00 Land Usage 00:05:00 Planning & Environment 00:05:00 Investment Structure & Key Legislations 00:05:00 Property Development What is Property Development? 00:05:00 The Players in the Property Market 00:05:00 The Risks of Property Development 00:05:00 The Stages of a Property Development 00:05:00 Site Identification and Acquisition 00:05:00 Property Management 00:05:00 Real Estate USA Selecting The Best Properties 00:05:00 Leasing Instead Of Selling 00:05:00 Buyers Interest 00:05:00 Be Zone Conscious 00:05:00 Home Loans 00:05:00 Knowing When You're Ready To Buy 00:05:00 Is Your Lake Home For Sale? 00:05:00 Living The Waterfront Lifestyle Every Day 00:05:00 How To Locate Waterfront Property Rentals 00:05:00 Real Estate Front 00:05:00 How To Maintain Waterfront Property 00:05:00 All About Real Estate Clients 00:05:00 Real Estate Evaluation 00:05:00 Are You Ready To Buy Your First Property? 00:05:00 Finding The Actual Real Estate For Sale 00:05:00 Home Shopping: The Smart Way 00:05:00 How Much Land Do You Need? 00:05:00 Real Estate Investments 00:05:00 Manufacturing Real Estate Numbers 00:05:00 Waterfront Real Estate 00:05:00 Purchasing A Home Beside A Lake 00:05:00 Additional Supporting Material Fundamentals of Real Estate Development 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Real Estate 00:20:00 Final Exam Final Exam- Advanced Diploma in Real Estate 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In the ever-evolving landscape of workplace health and safety, the key to making your employees feel valued is to ensure their welfare. With the increasing focus on employee well-being, organisations are seeking professionals who understand the intricacies of health and safety at the workplace. In the UK, this field offers promising career opportunities, with competitive salaries in the range of £30,000 to £60,000 per annum. Embrace this opportunity to elevate your career and make a positive impact in your organisation. This unique combination of two theoretical courses-Display Screen Equipment (DSE) and Workplace Health and Safety Diploma-equips you with the necessary expertise to create ergonomic work environments, minimise health risks, and promote employee well-being. Our courses focus on providing comprehensive theoretical knowledge and insights that you can apply in real-world scenarios, ensuring compliance with health and safety regulations. Each course in this DSE with Workplace Health and Safety - CPD Certified bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This CCTV Surveillance and Security Management Program bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Display Screen Equipment (DSE) Workplace Health and Safety Diploma Learning Outcomes: Understand the laws and regulations related to health and safety at work, ensuring compliance and creating a safe working environment. Gain knowledge in conducting risk assessments, identifying common risks, and implementing effective control measures. Learn how to prevent accidents and minimise the risk of ill health in the workplace, fostering a culture of safety and well-being. Develop a comprehensive understanding of electrical, fire, and gas safety, ensuring the proper management and control of these hazards. Master the principles of DSE assessment, including proper workstation setup for supportive postures. Acquire the ability to deal with portable display screen equipment to gain the maximum functionality. The bundle provides a solid foundation in the laws, regulations, and best practices that govern health and safety in the workplace. Our content offers in-depth theoretical learning, empowering you to create a culture of safety and be at the forefront of this crucial discipline. The Workplace Health and Safety Diploma course equips you with the knowledge needed to create safe and healthy working environments, from exploring the legal framework surrounding health and safety at work to conducting risk assessments and implementing control measures. Get introduced to topics such as electrical, fire, and gas safety, and work equipment hazards, and learn how to identify potential risks and implement preventive measures. From the Display Screen Equipment (DSE) course, you'll gain the knowledge needed to ensure ergonomic well-being, prevent musculoskeletal disorders, and optimise productivity. Discover the importance of proper workstation setup, learn about supportive postures that promote comfort and health, and understand the legal requirements for safe DSE use. Equip yourself with practical insights to create a safe and efficient work environment that prioritises the betterment of individuals interacting with display screen equipment. Invest in the well-being of your employees and the success of your organisation. Enrol in the DSE with Workplace Health and Safety - CPD Certified Bundle today and become a trusted advocate for workplace safety and employee welfare. Prioritise the well-being of your workforce for a safer and more productive environment! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Health and safety professionals seeking to expand their knowledge and skills in DSE and workplace health and safety. HR professionals are responsible for ensuring compliance with health and safety regulations and creating safe working environments. Managers and supervisors who play a role in managing health and safety in their organisations. Individuals are interested in pursuing a career in health and safety or seeking to enhance their existing expertise. Employees and workers who want to gain a deeper understanding of workplace health and safety principles. Career path Health and Safety Officer: £25,000 - £40,000 per annum Health and Safety Manager: £30,000 - £60,000 per annum Risk Assessment Specialist: £28,000 - £45,000 per annum Health and Safety Consultant: £35,000 - £60,000 per annum Compliance Officer: £25,000 - £45,000 per annum Safety Coordinator: £22,000 - £35,000 per annum Health and Safety Trainer: £25,000 - £45,000 per annum Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon finishing Display Screen Equipment (DSE) and Workplace Health and Safety Diploma, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!