36972 Courses

Duration 2 Days 12 CPD hours This course is intended for This course is intended for individuals who want to gain basic and intermediate knowledge of working on AutoCAD Overview Upon successful completion of this course, students will be able to create basic and intermediate drawings utilizing the AutoCAD software In this course, you will learn to navigate the AutoCAD user interfaces and use the fundamental features of AutoCAD. You will learn to use the precision drafting tools in AutoCAD to develop accurate technical drawings. Utilizing the AutoCAD Software Startup Screen The Application Menu The AutoCAD User Interface AutoCAD Options [OP] Saving the Drawing ?Places? for Quicker Access of Drawings Wheel Mouse Tidbits The Governing Body of Workspaces Ribbon Management Layer Properties Manager Assigning a Linetype to a New Layer Off vs. Freeze Practical Features of Layer Walk Creating a Layer State Freezing Individual Layers with Layer Freeze Layer Lock Creating Drawings with AutoCAD Accuracy Measuring a Distance Measuring an Area Creating Basic Objects Object Selection Options Basic Editing Commands Polar Tracking Editing Polylines Variable Width Polyline Command Aliases Move and Copy with ?CTRL? Customizing Rollover Tooltips Cycle Through Stacked Objects Additional Selection Options Stretch Midpoint Between Two Points [M2P] Snap From Hatch Stuff Additional course details: Nexus Humans AutoCAD Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AutoCAD Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for those who need to use Tableau Desktop to build complex visuals and dashboards to present information or to monitor data about their organization. Overview Upon completion of this course, participants will be able to:Select the best method to work with multiple data sourcesCreate complex visuals using calculations and parametersApply best practices to improve the layout and aesthetics of dashboards This course enables participants to create complex visualizations and to combine them into interactive dashboards to share with others using Tableau Desktop. The Data Data Interpreter Data Joins Same Database Cross Databases Spatial Join New! Data Blending New Union Custom SQL Tableau Extract TDE Hyper Clipboard Database Changes Automatic Updates Calculations Regular Calculations Quick Table Calculations Table Calculations Level of Detail (LOD) Expressions Complex Visualizations Custom Background Map Web Map Servers Dual Maps Bar in Bar Graph Bullet Graph Pareto Chart Sparkline Report Top N Within a Category Report Waterfall Chart Funnel Chart Pattern Analysis using the Path Shelf Building Better Dashboards Best Practices for Design Best Practices for Performance Creating a Template Workbook Using Layout Containers Dashboard Extenders New! Generating A Performance Summary Additional course details: Nexus Humans Tableau Advanced v10.3 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Tableau Advanced v10.3 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for To ensure success, students will need to be familiar with using personal computers and should have experience using a keyboard and mouse. Students should also be comfortable working in the Windows 10 environment and be able to manage information on their computers. Overview Upon successful completion of this course, you will be able to understand Office 365 and leverage its tools to increase productivity and collaboration within your organization. This course is intended for students who wish to gain the foundational understanding of Office 365. This course aims to provide an introduction to 365, its applications and tools. Getting Started with Office 365 An Introduction to Office 365 Navigate the Online User Interface Your Account, Personal Profile, Apps Use Help Personal Communications Outlook, Calendar and People Outlook Online Essentials Online location of Outlook features, signatures etc. Online Calendar Essentials Shared and Sharing Calendars People Online Essentials Searching, Groups and Lists Information and File Sharing OneDrive for Business File Management and File Sharing SharePoint Online Sites, Libraries and Lists Team Communications Skype for Business Yammer Collaboration Creating and Co-authoring Online Online vs Desktop Excel Online Word Online PowerPoint Online OneNote Online Other Apps Additional course details: Nexus Humans Office 365 - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Office 365 - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for the non-technical end user of computers, mobile devices, networks, and the Internet, to enable you to use technology more securely to minimize digital risks. This course is also designed for you to prepare for the Certified CyberSAFE credential. You can obtain your Certified CyberSAFE certificate by completing the Certified CyberSAFE credential process on the CHOICE platform following the course presentation. Overview In this course, you will identify many of the common risks involved in using conventional end-user technology, as well as ways to use it safely, to protect yourself from those risks. You will: Identify the need for security Secure devices like desktops, laptops, smartphones, and more Use the Internet securely Regardless of your computer experience, this class will help you become more aware of technology ðrelated risks and what you can do to protect yourself and your organization from them. This course will help you to: ? Understand security compliance needs and requirements ? Recognize and avoid phishing and other social engineering ? Recognize and avoid viruses, ransomware, and other malware ? Help ensure data security on computers, mobile devices, networks, the Internet, and in the cloud. In this course, you will use discussions, case studies, and the experiences of your instructor and fellow students to explore the hazards and pitfalls of technology and learn how to use that technology safely and securely. Course includes access to the CyberSAFE assessment. Upon successful completion of the assessment, learners will receive the CyberSAFE credential and digital badge. Identifying the Need for Security Identify Security Compliance Requirements Recognize Social Engineering and Avoid Phishing and other Attacks Securing Devices Maintain Physical Security of Devices Use Passwords for Security Protect Your Data Identify and Mitigate Viruses, Ransomware, and other Malware Use Wireless Devices Securely Using the Internet Securely Browse the Web Safely Use Email Securely Use Social Networking Securely Use Cloud Services Securely Additional course details: Nexus Humans CertNexus CyberSAFE Extended Edition 2019 (CBS-310) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CertNexus CyberSAFE Extended Edition 2019 (CBS-310) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

GRAB LATEST ACTUARIAL SCIENCE SKILL WHEELS at the BEST OFFER of the TIME!... Are you looking to enhance your Actuarial Science skills? If yes, then you have come to the right place. Our comprehensive courses on Actuarial Science will assist you in producing the best possible outcome by learning the Actuarial Science skills. This Actuarial Science Bundle Includes Course 01: Pension Course 02: Principles of Insurance & Insurance Fraud Course 03: Insurance: Personal Lines & Commercial Lines Insurance Course 04: Financial Analysis Course 05: Business Analysis Course 06: Tax Accounting So, enrol in our Actuarial Science bundle now! Other Benefits Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Pension :- Module 01: Overview of the UK Pension system Module 02: Type of Pension Schemes Module 03: Pension Regulation Module 04: Pension Fund Governance Module 05: Law and Regulation of Pensions in the UK Module 06: Key Challenges in UK Pension System Principles of Insurance & Insurance Fraud :- Module 01: Principles of Insurance Module 02: General Insurance Module 03: Insurance Fraud Module 04: Underwriting Process Insurance: Personal Lines & Commercial Lines Insurance :- Module 01: Personal Lines Insurance Module 02: Commercial Lines Insurance Financial Analysis :- Section-1. Introduction Section-2. Profitability Section-3. Return Ratio Section-4. Liqudity Ratio Section-5.Operational Analysis Section-6. Detecting Manipulation Business Analysis :- Module 1: Introduction to Business Analysis Module 2: Business Environment Module 3: Business Processes Module 4: Business Analysis Planning and Monitoring Module 5: Strategic Analysis and Product Scope Module 6: Solution Evaluation Module 7: Investigation Techniques Module 8: Ratio Analysis Module 9: Stakeholder Analysis and Management Module 10: Process Improvement with Gap Analysis Module 11: Documenting and Managing Requirements Module 12: Business Development and Succession Planning Module 13: Planning & Forecasting Operations Module 14: Business Writing Skills Tax Accounting :- Module 1: Capital Gain Tax Module 2: Import and Export Module 3: Double Entry Accounting Module 4: Management Accounting and Financial Analysis Module 5: Career as a Tax Accountant in the UK CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Actuarial Science bundle. Requirements To enrol in this Actuarial Science, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Actuarial Science, such as- Insurance Project Manager Insurance Claims Handler Financial Analyst Tax Compliance Accountant Lead Business Analyst Certificates Certificate of completion Digital certificate - Included Get 6 CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £9.99 Get 6 CPD accredited Hardcopy certificate for £9.99 each. The delivery charge of the hardcopy certificate inside the UK is £3.99 each, and international students need to pay £9.99 each to get their hardcopy certificate.

Duration 4 Days 24 CPD hours This course is intended for This course is intended for Network Administrators, Network Engineers, Network Operations Technicians, and students interested in learning about programming. Overview Upon completing this course, the learner will be able to meet these overall objectives:Understand and describe basic and advanced Python terminologiesIdentify and correct Python script errorsPull and reconfigure networking devices using Python scriptsIntroduction to RESTful API utilizing JSON and XML This course focuses on the interoperability of Python programming with Networking to prepare students for Software Defined Networking. This class is designed for students looking to add programming skills in preparation for various ACI & SDN technologies. Basic Constructs Describe and execute strings Describe and execute printing Describe and execute variables Describe and execute built in methods Describe and execute input from users Describe Boolean expressions Advanced Constructs Describe and execute redundant scripts Describe and execute functions Describe and execute classes Scaling Python Describe and execute Reading Files scripts Describe and execute Writing to File scripts Describe and execute substituting strings and integers Describe and execute while loops Describe and execute for loops and lists Describe and execute slicing Updating and edit a list Error checking Dictionaries and Regular Expressions Describe and execute dictionaries Delete dictionaries Describe and execute dictionaries with lists Describe and execute regular expressions (match, search, findall, sub) XML and JSON Describe XML format Describe JSON Format Example of XML Example of JSON What is an XML Schema? Describe SOAP Example of CURL with a Web Based Application Example of a SOAP exchange with a Web based Application Example of REST with a Web based Application Putting It All Together Apply Python principles with a SOAP Client Apply Python principles with REST and WSDL Apply native Python modules Additional course details: Nexus Humans Introducing Python and Web Services Programmability for Network Engineers - v3.0 IPWSP-NE training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introducing Python and Web Services Programmability for Network Engineers - v3.0 IPWSP-NE course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Duration 2 Days 12 CPD hours This course is intended for Technical professionals who need to install, configure, and manage Virtual Security Extension (VSX) solutions within their network security environment. Overview Explain the benefits of virtual network security. Understand the basic functions, components, and advantages of VSX technology. Examine the VSX management infrastructure and understand how traffic flows within a VSX network. Discuss options for deploying VSX technology within various types of organizations. Understand how to install and configure VSX Gateways and Virtual Systems. Describe different routing schemes and features that are available to use within the VSX environment. Understand how to deploy additional VSX networking configurations that may be required in the environment. Understand the differences between deploying physical Security Gateway Clusters and VSX Gateway Clusters. Understand how Virtual System Load Sharing works to enhance VSX network performance. Understand how to use the VSX Provisioning Tool to add and remove virtual devices. Recall how CoreXL technology enhances Security Gateway performance and recognize how to use the technology in a VSX environment. Understand how to employ tools for optimizing resources allocated in a VSX environment. Identify various VSX command line tools commonly used to retrieve information and perform configuration changes. Understand how to use VSX utility commands to perform various maintenance tasks for the VSX environment. Understand how to troubleshoot and debug issues that may occur in a VSX environment. This course provides a comprehensive understanding of the Check Point VSX solution and describes how to deploy it within the corporate network environment. Course Topics VSX Overview Virtual System Installation and Configuration VSX Clustering Advanced VSX Features Troubleshooting VSX LAB EXERCISES Configuring the VSX Environment Deploying a Virtual System with a Physical Interface Deploying a VS with Bonded VLAN Interfaces Configuring Virtual System HA Converting VSX High Availability to Virtual System Load Sharing Maintaining the VSX Environment Using the CLI to Manage VSX Performance Tuning in VSX Troubleshooting VSX Issues Upgrading a VSX Environment Additional course details: Nexus Humans CCVS Check Point Certified VSX Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCVS Check Point Certified VSX Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is designed for anyone looking to edit professional-quality video with Final Cut Pro X and who prefers hands-on and interactive instruction to best explore its functionality. Overview Start with basic video editing techniques and work all the way through Final Cut Pro's powerful advanced features. Students work with dramatic real-world media to learn the practical techniques used daily in editing projects. Final Cut Pro X is a revolutionary video editing application that makes it possible for beginners and professionals to achieve stunning results. This course teaches students to perform editing functions and becoming familiar with the user interface. Exploring the Final Cut Pro X Interface Following a Workflow Opening Final Cut Pro X Exploring the Interface Using Menus and Shortcuts Viewing and Sorting Events Skimming Clips and Changing Views Viewing and Creating Projects Working in the Project Library Viewing Projects in the Timeline Hiding and Quitting Final Cut Pro Importing Importing Media into an Event Importing Folders as Keyword Collections Analyzing and Correcting Imported Clips Importing from a Camera Importing from the Finder Importing from Other Applications Organizing Clips in an Event Using Metadata to Customize an Event Adding Keywords to Clips Assigning Multiple Keywords to Clips Applying Keywords to a Clip Range Rating, Sorting and Searching Clips Creating Smart Collections Building a Rough Cut Creating a New Project Screening and Marking Clips Appending Clips in the Timeline Viewing and Arranging Clips in the Magnetic Timeline Inserting Clips into the Primary Storyline Changing Edited Clips Connecting Clips to the Primary Storyline Closing your Project Finetuning a Rough CutAdding to the Primary Storyline Duplicating a Project Removing Clip Selections and Adding Gaps Understanding Trimming, Applying the Trim Tool Trimming with Precision Applying Transitions Preparing for Transitions Applying a Video Transition Using the Transitions Browser Modifying Transitions Changing Transition Parameters in the Inspector Adding Transitions to Other Storylines and Compound Clips Exploring Audio Transitions Working with Sound Monitoring and Adjusting Audio in the Timeline Adding Music and Sound Effects, Adjusting Levels in the Audio Inspector Creating Audio Fades Recording a Narration Track Correcting Problem Audio Working with Titles, Generators and Themes Using the Titles Browser Adding a Lower Third Modifying Titles Adding Bumpers and Credits Working with Video Generators Using Themes Retiming and Transforming Clips Understanding Motion Properties Retiming Clips Creating Holds and Variable Speed Segments Applying Preset Speed Effects Transforming an Image Cropping an Image Adding a Ken Burns Effect Creating Keyboard Shortcuts Applying Effects and Enhancing Color Applying Video Effects Modifying Effect Parameters Auditioning and Animating Effects Applying Audio Effects Enhancing Color in Final Cut Pro Exporting and Sharing Your Project Preparing a Project for Exporting and Sharing Detecting Audio Peaks Adjusting Video Levels for Broadcast Exporting Movie File Publishing a Project to Apple Devices Publishing a Project to Video Sharing Sites Exporting an Image from your Project Exporting for Blue-Ray Disc, DVD, or Disk Image Certification Exam Students can take an end user exam to earn Apple Certified Pro, Final Cut Pro X Level One status Additional course details: Nexus Humans Apple - Mac Final Cut Pro X - Level 101 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Apple - Mac Final Cut Pro X - Level 101 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel