6424 Courses

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

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An Uncommon Blend: BRM, Lean & Project Management There are many process frameworks and methodologies that can help generate value. The challenge is not about selecting the 'right one' but with establishing logical points of integration between complementary bodies of knowledge that can lead to the value creation. When thoughtfully combined, Business Relationship Management (BRM), Lean and Project Management frameworks can be used to manage complex situations. From guiding corporate transformation initiatives to the identification/ resolution of challenging problems which effect day-to-day business operations, this uncommon blend can produce impressive results.Learning Objectives In this session, a brief overview of BRM and Lean best-practices will be provided. Create clarity around the greater vision and mission of transformation generating programs Increase relationship maturity between Business Partner & IT Provider that prevented the production of 'waste' Identification of unrecorded work activity that was acknowledged by the means of updated job descriptions or was retired due to unnecessary, non-value-added status Application of BRM techniques that resulted in the creation of performance measurements that matter and continuity between business processes and their enabling IT capabilities

In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. While Airport Managers have only to consider accidents on or close to their own airport, Airline Managers are not so lucky, about half of their incidents and accidents will occur away from their home airport. The Crisis Communications Traning for Airline Executives is designed to provide you with both theory and the opportunity to practise your role in secure, simulated conditions, promote effective team and individual performance in a crisis. You will learn how to prepare messages (in advance) for any airline crisis, how to make the media realize you are being transparent and helpful, how to avoid the common blunders made by other airline executives in times of crisis, how to answer tough questions in times of crisis, how to speak in sound bites and get the quotes you want. What Will I Learn? Being able to Manage Crisis Communications Know how to appear Confident Prepare Messages for passengers Speak in Sound Bites Handle tough questions Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Course Certification

Unlock Your Potential with Account Management Mastery Course! Are you ready to soar in the dynamic world of business? 🚀 Welcome to the Account Management Mastery Course, where you'll discover the keys to unlocking unparalleled success in managing client relationships, driving revenue, and fostering long-term partnerships. If you're ready to take your career to new heights and become a force to be reckoned with in the realm of account management, then this course is your ticket to excellence.   Why Account Management Matters In today's competitive business landscape, effective account management is more critical than ever before. It's the backbone of sustainable growth and profitability for companies across industries. Account managers play a pivotal role in nurturing client relationships, understanding their needs, and delivering solutions that exceed expectations. With the right skills and strategies, you can transform ordinary clients into loyal advocates who propel your business forward.   What You'll Gain 🔑 Strategic Insights: Learn the art of strategic account planning and gain valuable insights into your clients' businesses. Develop customized strategies to drive mutual growth and success. 🔑 Effective Communication: Master the art of communication and negotiation to build trust, resolve conflicts, and win over even the toughest clients. Develop your persuasion skills and become a master influencer. 🔑 Relationship Building: Cultivate lasting relationships with your clients based on trust, respect, and mutual understanding. Discover the secrets to building rapport and fostering loyalty that stands the test of time. 🔑 Revenue Generation: Unlock the secrets to driving revenue and maximizing profitability through upselling, cross-selling, and identifying new business opportunities within your accounts. 🔑 Problem Solving: Develop the ability to anticipate and address challenges before they arise. Learn how to navigate difficult situations with grace and professionalism, turning obstacles into opportunities for growth.   Who is This For? The Account Management Mastery Course is designed for professionals across industries who are passionate about driving results and exceeding client expectations. Whether you're a seasoned account manager looking to sharpen your skills or a newcomer eager to make your mark in the field, this course is your pathway to success. Sales representatives, client success managers, business development executives, and entrepreneurs alike will benefit from the practical insights and strategies offered in this comprehensive program.   Career Path With the skills and knowledge gained from the Account Management Mastery Course, you'll be poised for success in a variety of career paths, including: 🌟 Account Manager: Take on leadership roles within your organization and become a trusted advisor to your clients. 🌟 Business Development Executive: Drive business growth and expansion by identifying new opportunities and cultivating strategic partnerships. 🌟 Client Success Manager: Ensure the satisfaction and loyalty of your clients by delivering exceptional service and support. 🌟 Entrepreneur: Apply your newfound skills to build and grow your own business, creating value for your clients and driving long-term success.   FAQs Q: Is this course suitable for beginners? A: Absolutely! The Account Management Mastery Course caters to professionals at all levels, from beginners to seasoned veterans. Our comprehensive curriculum is designed to provide valuable insights and practical strategies that anyone can apply to excel in the field of account management. Q: Can I access the course materials at my own pace? A: Yes! We understand that professionals have busy schedules, which is why our course is designed to be flexible. You can access the materials at any time and progress through the course at your own pace. Q: Will I receive a certification upon completion of the course? A: Yes! Upon successfully completing the Account Management Mastery Course, you will receive a certificate of completion that you can proudly showcase to demonstrate your expertise and commitment to excellence in account management. Q: Are there any prerequisites for enrolling in the course? A: While there are no formal prerequisites for enrolling in the course, a basic understanding of business principles and client relationship management would be beneficial. However, our course is designed to accommodate learners with diverse backgrounds and experiences. Q: Will I have access to instructors for guidance and support? A: Absolutely! Our team of experienced instructors is dedicated to providing personalized support and guidance throughout your learning journey. Whether you have questions about course materials or need assistance with assignments, we're here to help you succeed.   Don't Miss Out on This Opportunity! Are you ready to take your career to the next level and become a master of account management? Don't miss out on this opportunity to unlock your full potential and achieve unparalleled success. Enroll in the Account Management Mastery Course today and embark on a transformative journey towards excellence! Course Curriculum Module 1_ Introduction to Account Management Introduction to Account Management 00:00 Module 2_ Customer Relationship Management Customer Relationship Management 00:00 Module 3_ Sales and Negotiation Techniques Sales and Negotiation Techniques 00:00 Module 4_ Account Planning and Strategy Account Planning and Strategy 00:00 Module 5_ Technology and Tools for Account Management Technology and Tools for Account Management 00:00 Module 6_ Marketing and Advertising Marketing and Advertising 00:00 Module 7_ Sales and Negotiations Sales and Negotiations 00:00 Module 8_ Customer Service and Support Customer Service and Support 00:00 Module 9_ Account Management Account Management 00:00 Module 10_ Performance Management and Evaluation Performance Management and Evaluation 00:00