1295 Courses

Overview: Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level. The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today. This Customer Service & CRM Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Customer Relationship Management Course 03: Know Your Customer (KYC) Course 04: Leadership & Management Diploma Course 05: Risk Management Level 7 Course 06: Retail Management Level 5 Course 07: Effective Communication Skills Course 08: Performance Management Course 09: Quality Management Course 10: Time Management Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning. Why Choose this Customer Service Bundle? FREE Customer Service & CRM CPD-accredited certificate Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery) Lifetime access to the Customer Service & CRM course materials The Customer Service & CRM program comes with 24/7 tutor support Get instant access to this Customer Service & CRM course Learn Customer Service & CRM training from anywhere in the world The Customer Service & CRM training is affordable and simple to understand The Customer Service & CRM training is entirely online Description: The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal. Customer Service & CRM Bundle Certificates after completion: PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds. Requirements Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace. Career path Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

🌟 Unlock Your Leadership Potential with the Duty Manager Course! 🌟 Are you ready to step into a role of responsibility and leadership? Do you aspire to manage teams efficiently while ensuring seamless operations? Look no further than our comprehensive Duty Manager course! Designed to equip you with the essential skills and knowledge needed to excel in managerial roles, this course is your gateway to a successful career in various industries.   🚀 Benefits of Taking the Duty Manager Course: Leadership Mastery: Learn the art of effective leadership, including communication, decision-making, and team motivation. Develop the confidence to lead by example and inspire your team to achieve greatness. Operational Excellence: Gain insights into streamlining operations, optimizing resources, and maintaining high standards of service delivery. Discover techniques to enhance productivity while ensuring customer satisfaction. Crisis Management Skills: Acquire the ability to handle unexpected challenges and crises with grace and efficiency. Learn proven strategies to mitigate risks, solve problems, and maintain business continuity even in the most demanding situations. Strategic Thinking: Develop strategic thinking abilities to analyze situations, identify opportunities, and make informed decisions that drive organizational success. Master the art of long-term planning and execution to achieve sustainable growth. Industry-Relevant Knowledge: Stay ahead of the curve with up-to-date industry insights and best practices. Our course content is meticulously curated to address the specific needs and challenges faced by duty managers across various sectors. Networking Opportunities: Connect with fellow professionals and industry experts through our interactive learning platform. Build valuable relationships that can open doors to exciting career opportunities and collaborations.   🎯 Who is this for? Aspiring Managers: Individuals who aspire to step into managerial roles and lead teams to success. Current Managers: Experienced managers looking to enhance their leadership skills and stay updated with the latest industry trends. Hospitality Professionals: Frontline staff, supervisors, and managers in the hospitality industry seeking to advance their careers and excel in duty management roles. Retail Managers: Retail professionals aiming to elevate their managerial capabilities and effectively oversee store operations. Facility Managers: Those responsible for managing facilities, such as office buildings, shopping centers, or recreational facilities, who want to enhance their managerial skills. Event Managers: Professionals involved in planning and executing events who wish to improve their ability to manage teams and resources effectively. Anyone Seeking Career Growth: Individuals from diverse backgrounds who recognize the value of strong leadership skills and wish to accelerate their career growth.   ⭐ Career Path: Upon completion of the Duty Manager course, you'll be equipped with the skills and knowledge to pursue various exciting career opportunities, including: Duty Manager: Lead teams and oversee operations in industries such as hospitality, retail, facilities management, and events. Operations Manager: Manage day-to-day operations, optimize resources, and ensure efficiency across different sectors. Team Leader: Inspire and motivate teams to achieve goals and deliver exceptional results. Department Manager: Take charge of specific departments within organizations and drive performance and profitability. General Manager: Progress to higher-level management positions, overseeing entire business operations and strategic planning.   Invest in your future success today with our Duty Manager course and embark on a journey towards a fulfilling and rewarding career in leadership and management. Enroll now and unlock your potential to lead with confidence and competence! 🌟   FAQ (Frequently Asked Questions) - Duty Manager Course Q1: What is a Duty Manager? A Duty Manager is a professional responsible for overseeing the operations of a business or organization during specific shifts or periods. They ensure that all tasks are completed efficiently, supervise staff members, handle customer inquiries or issues, and address any emergencies that may arise. Duty Managers often have a broad range of responsibilities and play a crucial role in maintaining the smooth operation of the establishment. Q2: What does a Duty Manager course entail? A Duty Manager course typically covers a variety of topics essential for individuals aspiring to work in managerial roles within various industries. These topics may include leadership skills development, conflict resolution, effective communication strategies, team management, customer service techniques, emergency response protocols, and organizational procedures. The course aims to equip participants with the knowledge and skills necessary to excel in a managerial position. Q3: Who can benefit from taking a Duty Manager course? Individuals from diverse professional backgrounds can benefit from enrolling in a Duty Manager course. Whether you are already working in a managerial role and seeking to enhance your skills or looking to transition into a managerial position, this course can provide valuable insights and knowledge. It is suitable for supervisors, team leaders, hospitality professionals, retail managers, administrative staff, and anyone interested in advancing their career in management. Q4: What are the career prospects after completing a Duty Manager course? Completing a Duty Manager course can significantly enhance your career prospects in various industries. With the acquired skills and knowledge, individuals can pursue opportunities such as Duty Manager roles in hotels, restaurants, retail stores, event venues, hospitals, airports, and other establishments requiring managerial oversight. Additionally, the leadership and management skills developed during the course can open doors to higher-level management positions in the future. Q5: Is prior experience required to enroll in a Duty Manager course? While prior experience in a managerial or supervisory role may be beneficial, it is not always necessary to enroll in a Duty Manager course. These courses are designed to cater to individuals at different stages of their careers, from beginners to seasoned professionals. Whether you are looking to enter the field of management or enhance your existing skills, a Duty Manager course can provide valuable insights and practical knowledge to help you succeed in your career aspirations. Course Curriculum Module 1 Financial Management for Duty Managers Financial Management for Duty Managers 00:00 Module 2 Leadership and Team Management Leadership and Team Management 00:00 Module 3 Conflict Resolution and Problem Solving Conflict Resolution and Problem Solving 00:00 Module 4 Essential Skills for Duty Managers Essential Skills for Duty Managers 00:00 Module 5 Communication Skills for Duty Managers Communication Skills for Duty Managers 00:00

Learn the basics of calligraphy using the foundational hand with local artist Panna Chauhan at The Arienas Collective and create a framed abstract piece to take home.

Overview: As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you. To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle. Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest. This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses: Course 01: Retail Management Course 02: Certificate in Purchasing and Procurement Course 03: Supply Chain Management Course 04: Merchandising Course 05: Visual Merchandising Diploma Course 06: Operations Management Course 07: Product Management Course 08: Digital Product Management Course 09: Facilities Management Diploma Course 10: Strategic Business Management - Online Diploma Course Course 11: Business Intelligence Analyst Course Course 12: Customer Relationship Management Course 13: Store Assistant Course 14: Fundamentals of Business Analysis Course 15: Strategic Planning and Analysis for Marketing Course 16: Commercial Management Course 17: Sales Skills Course 18: Financial Management Course 19: Purchase Ledger Course 20: Business Plan Learning Outcomes of Customer Service Representative Bundle: This career-oriented Customer Service Representative bundle will help you to Gain the ability to excel in the role of Customer Service Representative Know your responsibilities as a Customer Service Representative and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as a Customer Service Representative Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers Why Choose this Customer Service Representative Bundle? FREE Customer Service Representative CPD-accredited certificate Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery) Lifetime access to the Customer Service Representative course materials The Customer Service Representative program comes with 24/7 tutor support Get instant access to this Customer Service Representative course Learn Customer Service Representative training from anywhere in the world The Customer Service Representative training is affordable and simple to understand The Customer Service Representative training is entirely online So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle. Who is this Customer Service Representative course for? Anyone from any background can enrol in this Customer Service Representative bundle. Requirements This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones. Career path Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Sales Management: Sales Management Course Online If you want to learn about Sales Management Course and become an expert in the field, you have arrived at the right place. Industry experts designed this Sales Management Course to enable you to learn quickly and efficiently and at your own pace and convenience. This Sales Management: Sales Management Course covers sales management: Sales Management training, the rules, and regulations of a company. You will also learn how to build leadership, strategic thinking, motivate people, and much more. Our experts have designed this Sales Management: Sales Management course to help you learn fast and efficiently, at your own speed and convenience. Enroll Sales Management: Sales Management Course today and take the next step towards your personal and professional goals. Special Offers of this Sales Management: Sales Management Course This Sales Management: Sales Management Course includes a FREE PDF Certificate. Lifetime access to this Sales Management Course Instant access to this Sales Management: Sales Management Course Get FREE Tutor Support from Monday to Friday in this Sales Management: Sales Management Course Main Course: Level 7: Sales Management Free Courses Course 01: Level 5 Retail Management Course 02: Level 4 Time Management Course Course 03: Level 7 Business Management [ Note: Free PDF certificate as soon as completing this Sales Management: Sales Management course ] Sales Management: Sales Management Course Industry Experts designed this Sales Management: Sales Management course into 08 detailed lectures. Assessment Method of Sales Management: Sales Management Course After completing each module of the Sales Management: Sales Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Sales Management: Sales Management Course After completing the MCQ/Assignment assessment for this Sales Management: Sales Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Sales Management: Sales Management Course This Sales Management: Sales Management course is appropriate for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. Requirements Sales Management: Sales Management Course Students who intend to enrol in this Sales Management: Sales Management course must meet the following requirements: Sales Management: Good command of the English language Sales Management: Must be vivacious and self-driven Sales Management: Basic computer knowledge Sales Management: A minimum of 16 years of age is required Career path Sales Management: Sales Management Course After completing this Sales Management: Sales Management course, you may be able to pursue a variety of promising career opportunities. Certificates Digital Certificate Digital certificate - Included

The Wine and Spirit Education Trust (WSET) Level 1 Award in Wine (formerly known as the Foundation Certificate) is an ideal starting point for anyone who is considering embarking on a professional career in the drinks industry or those with no little or prior experience of wine tasting.

Food Safety Level 3 This course is planned for individuals who as of now have a fundamental foundation information on food handling, cleanliness and dealing with. This level will help those in administration or administrative jobs figure out how to appropriately carry out sanitation and how to convey it to other staff. This level is best for individuals working in areas, for example, food administration, catering, inns, retail and other comparative zones. Anybody working with food or overseeing individuals who do will discover Food Safety Level 3 valuable. Not exclusively will this course give students the apparatuses to comprehend and execute sanitation guidelines, it will likewise give them the certainty to do so adequately. Since you as of now have a working information on the significance of sanitation and the appropriate methodology, this course will zero in on conveying this to staff and guaranteeing that food handling control measures are followed appropriately. It covers the significant data important to prepare a group to have the option to successfully keep up food cleanliness and stay aware of UK enactment and guidelines concerning sanitation. You Will Learn: Instructions to administer and carry out food handling methodologies in any setting, particularly retail and food administration Gain a more profound comprehension of food handling procedures Gain a more profound comprehension of food cleanliness and why it's so significant Instructions to securely plan, handle, transport and interaction food Instructions to oversee and convey this data to other people and representative its execution. What the main dangers to food handling are and how to keep them under control Advantages of Taking This Course: Gain better comprehension of the science behind food cleanliness and the dangers in question Gain better apparatuses to deal with and direct sanitation issues in an administrative or administrative job Gain better capacity to address issues and manage bombed sanitation guidelines Gain better capacity to prepare staff and legitimately carry out fundamental food handling control measures

Register on the Store Assistant today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Store Assistant is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Store Assistant Receive an e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Store Assistant, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Store Assistant Introduction to Store Assistant 00:25:00 Module 02: Roles and Responsibilities of a Store Assistant Roles and Responsibilities of a Store Assistant 00:20:00 Module 03: Introduction to Retail Management Introduction to Retail Management 00:25:00 Module 04: Managing a Retail Store Managing a Retail Store 00:20:00 Module 05: Visual Merchandising Visual Merchandising 00:20:00 Module 06: Consumer Behaviour Consumer Behaviour 00:15:00 Module 07: Dealing with Customers Dealing with Customers 00:22:00 Module 08: Dealing with Suppliers Dealing with Suppliers 00:20:00 Module 09: Story Psychology Story Psychology 00:25:00 Module 10: Legislations Related to Retail Visual Merchandising 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Good merchandising helps attract customers and drive sales. Therefore, it plays a significant role in maximising business productivity. Take a practical approach to improve your merchandising skills with our Merchandising Management course.  This Merchandising Management course will educate you on the ins and outs of merchandising management. You'll discover the elements of merchandising and get a glimpse of your responsibilities as a trader. The course will gradually take you through product management, inventory management analysis, and visual merchandising. In addition, you'll learn to develop a merchandising strategy and know about selecting and pricing products. You'll also  learn about consumer rights acts and what influences consumers' purchasing decisions.  Learning Objectives Deepen your knowledge of merchandise management Identify the elements of merchandising Strengthen your understanding of product management Learn about inventory management and analysis Know about visual merchandising Understand the importance of consumer behaviour Enrich your knowledge of the consumer rights act Who is this Course for? This Merchandising Management course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of merchandising or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Merchandising Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Merchandising Management course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Merchandising Administrator Visual Merchandising Assistant Visual Merchandising Supervisor Retail Assistant Merchandising Manager Merchandising Consultant Merchandising Representative Merchandising Director Regional Merchandising Manager Course Curriculum Module 01: Merchandising Theory Merchandising Theory 00:21:00 Module 02: Product Management Product Management 00:22:00 Module 03: Merchandise Management Merchandise Management 00:22:00 Module 04: Inventory Management and Analysis Inventory Management and Analysis 00:28:00 Module 05: Merchandising Strategy Merchandising Strategy 00:25:00 Module 06: Visual Merchandising Visual Merchandising 00:23:00 Module 07: Merchandise Pricing Merchandise Pricing 00:37:00 Module 08: Importance of Consumer Behaviour Importance of Consumer Behaviour 00:12:00 Module 09: Consumer Rights Act Consumer Rights Act 00:15:00 Module 10: The Importance of Communicating with Customers The Importance of Communicating with Customers 00:16:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Fun lino printing workshop run by local artist Suzanne Kemplay at The Arenas Collective creative workshop hub in Edinburgh City Centre.