4009 Courses

Unleash the power of data with our Data Analysis in Excel course, where you'll journey through the realm of spreadsheet analysis and uncover the secrets hidden within your data. In today's data-driven world, the ability to navigate, interpret, and extract insights from data is a coveted skill. Whether you're a professional looking to enhance your analytical capabilities or a student aiming to excel in data-driven fields, this course empowers you to harness Excel's full potential for data analysis. From modifying worksheets to forecasting future trends, you'll master the art of data manipulation, visualization, and analysis with confidence and precision. Learning Outcomes Master the art of modifying Excel worksheets to suit your data analysis needs. Discover advanced data analysis techniques, including working with lists and lookup functions. Create compelling data visualizations using charts, PivotTables, and PivotCharts. Effortlessly manage multiple worksheets and workbooks, making data organization a breeze. Apply data forecasting techniques and automate workbook functionality, saving time and boosting productivity. Why choose this Data Analysis in Excel course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Data Analysis in Excel course for? Professionals seeking to enhance their data analysis skills. Students preparing for careers in data-driven industries. Analysts, researchers, and data enthusiasts eager to upskill. Business professionals looking to make data-driven decisions. Anyone interested in harnessing Excel for powerful data analysis. Career path Data Analyst: £25,000 - £47,000 Business Analyst: £26,000 - £50,000 Financial Analyst: £26,000 - £56,000 Market Research Analyst: £24,000 - £40,000 Operations Analyst: £23,000 - £48,000 Business Intelligence Analyst: £27,000 - £56,000 Prerequisites This Data Analysis in Excel does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Data Analysis in Excel was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:13:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00 Recommended Materials Workbook - Data Analysis in Excel 00:00:00 Assignment Assignment - Data Analysis in Excel 00:00:00

Dive deep into the world of spreadsheet mastery with our 'Data Analysis, Automating and Visualisation in Excel' course. This comprehensive programme takes you on a transformative journey from the rudiments of worksheet modifications to the advanced arts of data forecasting. Within each module, you'll unveil the secrets behind efficient list management, compelling visualisations, and the magic of PivotTables, among many other features. Moreover, automation isn't left behind; it's the heart and soul, making your workbook a living entity that breathes efficiency. By the end, you'll not only be fluent in Excel's vast toolkit but also possess the flair to present data in engaging, insightful ways. Learning Outcomes: Master the art of efficient worksheet modification and effective list management. Harness the power of data analysis tools to make informed decisions. Craft compelling visuals using charts, Sparklines, and data mapping techniques. Implement PivotTables and PivotCharts to dissect complex data sets effortlessly. Automate workbook functionalities for optimised and streamlined processes.   Video Playerhttps://studyhub.org.uk/wp-content/uploads/2021/03/Data-Analysis-Automating-and-Visualisation-in-Excel.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume. Why buy this Data Analysis, Automating and Visualisation in Excel? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Data Analysis, Automating and Visualisation in Excel Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience Who is this Data Analysis, Automating and Visualisation in Excel course for? Individuals looking to enhance their data visualisation and analysis prowess. Managers wanting a streamlined approach to handling large datasets. Academic researchers aiming to present their data in a more compelling format. Finance professionals seeking efficient ways to dissect and forecast financial data. Marketing strategists aiming to leverage data for improved decision-making. Career path Data Analyst: £30,000 - £50,000 per annum Financial Analyst: £35,000 - £55,000 per annum Market Research Analyst: £28,000 - £45,000 per annum Business Intelligence Analyst: £32,000 - £56,000 per annum Operations Analyst: £30,000 - £52,000 per annum Research Scientist (Data-oriented): £35,000 - £60,000 per annum Prerequisites This Data Analysis, Automating and Visualisation in Excel does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Data Analysis, Automating and Visualisation in Excel was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:12:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00 Assignment Assignment - Data Analysis, Automating and Visualisation in Excel 00:00:00

Discover the thrilling world of artificial intelligence with the 'Machine Learning Course with Python'. Immerse yourself in a voyage from foundational concepts, unveiling the mysteries behind algorithms, to diving deep into the cores of preprocessing, regression, and classification. Crafted meticulously, this course introduces Python as the catalyst, opening doors to data-driven decision-making and predictive analysis, empowering your journey in the ever-evolving field of machine learning. Learning Outcomes Grasp the foundational knowledge of various machine learning algorithms. Attain proficiency in preprocessing data for optimal outcomes. Master the nuances of regression analysis using Python. Delve into the intricacies of classification techniques. Enhance problem-solving abilities with practical Python-driven machine learning applications. Why choose this Machine Learning Course with Python course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Machine Learning Course with Python Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Machine Learning Course with Python course for? Aspiring data scientists eager to harness the power of machine learning. Python enthusiasts aiming to delve into its applications in AI. Professionals in the tech industry seeking a transition into data roles. Academics and researchers wanting to employ machine learning in their work. Business analysts aiming to leverage predictive analytics for better insights. Career path Data Scientist: £40,000 - £70,000 Machine Learning Engineer: £50,000 - £80,000 AI Researcher: £45,000 - £75,000 Data Analyst: £30,000 - £50,000 Python Developer: £35,000 - £65,000 Business Intelligence Developer: £40,000 - £60,000 Prerequisites This Machine Learning Course with Python does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Machine Learning Course with Python was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Machine Learning Algorithms Introduction to types of ML algorithm 00:02:00 Module 02: Preprocessing Importing a dataset in python 00:02:00 Resolving Missing Values 00:06:00 Managing Category Variables 00:04:00 Training and Testing Datasets 00:07:00 Normalizing Variables 00:02:00 Normalizing Variables - Python Code 00:03:00 Summary 00:01:00 Module 03: Regression Simple Linear Regression - How it works? 00:04:00 Simple Linear Regreesion - Python Implementation 00:07:00 Multiple Linear Regression - How it works? 00:01:00 Multiple Linear Regression - Python Implementation 00:09:00 Decision Trees - How it works? 00:05:00 Random Forest - How it works? 00:03:00 Decision Trees and Random Forest - Python Implementation 00:04:00 Module 04: Classification kNN - How it works? 00:02:00 kNN - Python Implementation 00:10:00 Decision Tree Classifier and Random Forest Classifier in Python 00:10:00 SVM - How it works? 00:04:00 SVM - Python Implementation 00:06:00 Assignment Assignment - Machine Learning Course with Python 00:00:00

In the digital age, the ability to interpret and predict data trends is paramount. Introducing 'Data Analysis and Forecasting in Excel', a comprehensive course tailored to unveil the intricacies of Excel's powerful tools. Dive deep into the world of worksheets, discover the magic of PivotTables, and unravel the secrets of data visualisation. Whether you're a novice eager to delve into data or a seasoned analyst looking to refine your skills, this course promises a transformative journey into the realm of Excel analytics. The curriculum is designed with the utmost care to ensure a holistic understanding. From the basics of modifying worksheets to the advanced techniques of forecasting data, every module is a step towards mastering Excel. With a focus on real-world applications, learners will be equipped to harness the potential of Excel, making data-driven decisions with confidence and precision. Visualisation is at the heart of understanding data. This course not only teaches you how to analyse data but also how to represent it effectively using charts, PivotCharts, and the innovative Sparklines. By the end of this course, you'll be adept at mapping data, automating workbook functionalities, and employing lookup functions with finesse. Learning Outcomes: Master the techniques of modifying and organising worksheets for optimal data representation. Understand and implement effective list management strategies within Excel. Analyse complex datasets and derive meaningful insights. Design and create compelling visual representations using charts and other visual tools. Efficiently utilise PivotTables and PivotCharts for advanced data analysis. Integrate and manage data across multiple worksheets and workbooks. Implement lookup functions and audit formulas to ensure data accuracy and integrity. Why buy this Data Analysis and Forecasting in Excel course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Data Analysis and Forecasting in Excel Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience Who is this Data Analysis and Forecasting in Excel course for? Individuals keen on mastering Excel for data interpretation and visualisation. Business analysts aiming to enhance their data forecasting abilities. Students pursuing a career in data analytics or business intelligence. Managers and decision-makers seeking to make data-driven strategies. Researchers looking to streamline and enhance their data processing techniques. Career path Data Analyst: Average salary range £30,000 - £50,000 annually. Business Intelligence Analyst: Average salary range £35,000 - £55,000 annually. Market Research Analyst: Average salary range £27,000 - £45,000 annually. Financial Analyst: Average salary range £35,000 - £60,000 annually. Operations Research Analyst: Average salary range £40,000 - £65,000 annually. Management Analyst: Average salary range £45,000 - £70,000 annually. Prerequisites This Data Analysis and Forecasting in Excel does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Data Analysis and Forecasting in Excel was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Working with Lists Sort Data 00:10:00 Filter Data 00:10:00 Query Data with Database Functions 00:09:00 Outline and Subtotal Data 00:09:00 Analyzing Data Apply Intermediate Conditional Formatting 00:07:00 Apply Advanced Conditional Formatting 00:05:00 Visualizing Data with Charts Create Charts 00:13:00 Modify and Format Charts 00:12:00 Use Advanced Chart Features 00:12:00 Using PivotTables and PivotCharts Create a PivotTable 00:13:00 Analyze PivotTable Data 00:12:00 Present Data with PivotCharts 00:07:00 Filter Data by Using Timelines and Slicers 00:11:00 Working with Multiple Worksheets and Workbooks Use Links and External References 00:12:00 Use 3-D References 00:06:00 Consolidate Data 00:05:00 Using Lookup Functions and Formula Auditing Use Lookup Functions 00:12:00 Trace Cells 00:09:00 Watch and Evaluate Formulas 00:08:00 Automating Workbook Functionality Apply Data Validation 00:13:00 Search for Invalid Data and Formulas with Errors 00:04:00 Work with Macros 00:18:00 Creating Sparklines and Mapping Data Create Sparklines 00:07:00 MapData 00:07:00 Forecasting Data Determine Potential Outcomes Using Data Tables 00:08:00 Determine Potential Outcomes Using Scenarios 00:09:00 Use the Goal Seek Feature 00:04:00 Forecasting Data Trends 00:05:00

Are you looking to enhance your Diploma for Business Administrators skills? If yes, then you have come to the right place. Our comprehensive course on Diploma for Business Administrators will assist you in producing the best possible outcome by mastering the Diploma for Business Administrators skills. The Diploma for Business Administrators is for those who want to be successful. In the Diploma for Business Administrators, you will learn the essential knowledge needed to become well versed in Diploma for Business Administrators. Our Diploma for Business Administrators starts with the basics of Diploma for Business Administrators and gradually progresses towards advanced topics. Therefore, each lesson of this Diploma for Business Administrators is intuitive and easy to understand. Why would you choose the Diploma for Business Administrators from Compliance Central: Lifetime access to Diploma for Business Administrators materials Full tutor support is available from Monday to Friday with the Diploma for Business Administrators Learn Diploma for Business Administrators skills at your own pace from the comfort of your home Gain a complete understanding of Diploma for Business Administrators Accessible, informative Diploma for Business Administrators learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Diploma for Business Administrators bundle Study Diploma for Business Administrators in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Diploma for Business Administrators Improve your chance of gaining in demand skills and better earning potential by completing the Diploma for Business Administrators Diploma for Business Administrators Curriculum Topics: Module 01: Introduction Module 02: Business Plan for Entrepreneurs Achieve Your Long- and Short-Term Goals Module 03: How a Business Plan Can Help with Long Term Success Module 04: Reasons You Need Module 05: The Elements Module 06: The Purpose Module 07: Things to Consider Before Starting Module 08: Who Are You Writing the Business Plan For CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Diploma for Business Administrators helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Diploma for Business Administrators. It is also great for professionals who are already working in Diploma for Business Administrators and want to get promoted at work. Requirements To enrol in this Diploma for Business Administrators, all you need is a basic understanding of the English Language and an internet connection. Career path The Diploma for Business Administrators will enhance your knowledge and improve your confidence. Administrative Assistant: £20,000 to £25,000 per year Office Administrator: £22,000 to £28,000 per year Personal Assistant (PA): £24,000 to £35,000 per year Executive Assistant: £28,000 to £40,000 per year Office Manager: £28,000 to £40,000 per year Human Resources Administrator: £25K to £32K per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Description Microsoft Excel has hundreds, if not thousands, of functions and features. This course aims to cover some of the best – that is the ones I find most useful. In “Adventures in Excel”, I cover the simple-to-use but powerful functions that I use most often: Basic features including products and powers Key date functions including the calculation of due dates and days past due Generating random numbers and random dates The new IFS functions (new to Office365) Text functions The most useful logical functions and IS functions How to create a drop-down list The new XLOOKUP function Pivot tables   These functions are easy to use, and, unless your role is extremely specialised, they are probably the ones you’ll use 90% of the time. I hope you find the course helpful.   Learning Outcomes Participants in this course will learn: Basic Excel functions including SUM, AVERAGE, MIN, MAX, PRODUCT, POWER and SQRT Useful date functions including TODAY, EOMONTH, EDATE, and DAYS Generating random numbers using RAND and RANDBETWEEN; generating random dates; and randomly picking an item from a list or table The new RANDARRAY function in Office365 The new IFS functions in Office365 including AVERAGEIFS, MAXIFS, MINIFS, COUNTIFS, and SUMIFS Text functions including TRIM, LOWER, UPPER, PROPER, LEFT, MID, RIGHT, FIND, TEXTJOIN and CONCATENATE Logical functions AND, OR, and NOT and IS functions ISTEXT, ISNUMBER, ISBLANK and ISERROR How to create a drop-down list The new SORT and FILTER functions in Office365 VLOOKUP and the new XLOOKUP function How to create a Pivot table and analyse data with one     Course Requirements There are no pre-course requirements.   Additional Resources Course Spreadsheet with the examples covered.     About Ross Ross Maynard is a Fellow of the Chartered Institute of Management Accountants in the UK. He is director of Ideas2Action Process Excellence Ltd and has 30 years’ experience as a process improvement consultant and facilitator. Ross is also a professional author of online training courses for accountants. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Description: Microsoft Excel 2016 and VBA continues Velsoft's in-depth training material for Excel 2016. This course covers the duration of five lessons, by taking it you will get the skills you need to harness Visual Basic for Applications, or VBA, to automate many tasks you will encounter while using Excel 2016. This course will help you to get all the knowledge you need to gain about Microsoft Excel 2016 and VBA. So, if you are interested to develop your skills and knowledge, you shouldn't be late to join this course. Learning Outcomes: Best ways to utilize Macro Recorder, how to edit and debug a macro, and setting up macro security Customizing the Quick Access toolbar and hotkeys Utilizing Macros to insert and format texts, sort and duplicate data, and generate reports Determine appropriate dialog box types to use Using variety of techniques to capture user input Managing worksheets using macros Creating user-defined functions and ways to automate SUM functions with macros Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Excel 2016 and VBA is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Excel 2016 and VBA is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Developing Macros Create a Macro Using the Macro Recorder 01:00:00 Edit a Macro 01:00:00 Debug a Macro 00:30:00 Customize the Quick Access Toolbar and Hotkeys 00:30:00 Set Macro Security 01:00:00 Formatting Worksheets Using Macros Insert Text 00:30:00 Format Text 00:30:00 Sort Data 00:30:00 Duplicate Data 01:00:00 Generate a Report 01:00:00 Creating an Interactive Worksheet Determine the Dialog Box Type 00:15:00 Capture User Input 01:00:00 Working with Multiple Worksheets Insert, Copy, and Delete Worksheets 00:30:00 Rename Worksheets 00:30:00 Modify the Order of Worksheets 00:15:00 Print Worksheets 00:30:00 Performing Calculations Create User-Defined Functions 00:30:00 Automate SUM Functions 00:30:00 Activities and Exercise Files - Microsoft Excel 2016 and VBA 00:00:00 Mock Exam Mock Exam- Microsoft Excel 2016 and VBA 00:20:00 Final Exam Final Exam- Microsoft Excel 2016 and VBA 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Overview With the ever-increasing demand for Microsoft Access in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Microsoft Access may be. Learning about Microsoft Access or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Microsoft Access . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Microsoft Access is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Microsoft Access course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Microsoft Access course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Microsoft Access course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Microsoft Access , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Microsoft Access , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Microsoft Access , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Microsoft Access course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1 Setting up Microsoft Access Module 1 Setting up Microsoft Access 00:00 Module 2 Relationships and Keys of a Database Module 2 Relationships and Keys of a Database 00:00 Module 3 Navigation of a Database Module 3 Navigation of a Database 00:00 Module 4 Manage Database Data Module 4 Manage Database Data 00:00 Module 5 Create and Manage Tables Module 5 Create and Manage Tables 00:00 Module 6 Queries Module 6 Queries 00:00

Overview   With the ever-increasing demand for Audio Typing in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Audio Typing may be.   Learning about Audio Typing or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Audio Typing. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Audio Typing is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Audio Typing Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Audio Typing Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Audio Typing Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Audio Typing, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Audio Typing, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Audio Typing, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Audio Typing Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Audio Transcription Audio Transcription 00:00 Module 2 - The Transcription Technique The Transcription Technique 00:00 Module 3 - Transcribe Audio to Text Transcribe Audio to Text 00:00 Module 4 - The Pros Turn Speech to Text So Quickly The Pros Turn Speech to Text So Quickly 00:00 Module 5 - Transcription Skills Transcription Skills 00:00 Module 6 - Transcription Accuracy Transcription Accuracy 00:00 Module 7 - Transcription Formatting Transcription Formatting 00:00 Module 8 - Common Homophones Common Homophones 00:00