Name: Communication Skills 1 Day Training in Livingston
Price: 595 GBP
Availability: InStock

Watford

Course Overview:According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.Learning Objectives:Inside This Training, You&#39;ll Learn<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Completely remove your stage fear and become a dynamic speaker</li><li fr-original-style="" style="box-sizing: border-box;">Raise your confidence up to a level you never thought to be possible!</li><li fr-original-style="" style="box-sizing: border-box;">Deeper insights into group dynamics</li><li fr-original-style="" style="box-sizing: border-box;">Presentation design, skills &amp; styles</li><li fr-original-style="" style="box-sizing: border-box;">Tools to get your audience to say yes to you</li><li fr-original-style="" style="box-sizing: border-box;">Advanced new behavior patterns required for public speaking</li><li fr-original-style="" style="box-sizing: border-box;">Control time for effective training</li><li fr-original-style="" style="box-sizing: border-box;">Secrets of mind control techniques</li><li fr-original-style="" style="box-sizing: border-box;">Develop your personal winning style</li></ul>Prerequisites:NoneCourse Materials:Attendees will receive a course manual with presentation slides and reference materials.Agenda:Module One: Identifying Your Audience<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Performing a Needs Analysis</li><li fr-original-style="" style="box-sizing: border-box;">Creating an Audience Profile</li><li fr-original-style="" style="box-sizing: border-box;">Identifying Key Questions and Concerns</li></ul>Module Two: Creating a Basic Outline<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Outlining the Situation</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the Task That Had to Be Performed</li><li fr-original-style="" style="box-sizing: border-box;">Listing the Actions You Took</li><li fr-original-style="" style="box-sizing: border-box;">Revealing the Results</li></ul>Module Three: Organizing the Program<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making Organization Easy</li><li fr-original-style="" style="box-sizing: border-box;">Organizational Methods</li><li fr-original-style="" style="box-sizing: border-box;">Classifying and Categorizing</li></ul>Module Four: Fleshing It Out<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying Appropriate Sources</li><li fr-original-style="" style="box-sizing: border-box;">Establishing Credibility</li><li fr-original-style="" style="box-sizing: border-box;">The Importance of Citations</li></ul>Module Five: Putting It All Together<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">&nbsp;Writing Your Presentation</li><li fr-original-style="" style="box-sizing: border-box;">Adding a Plan B</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing, Editing, and Rewriting</li></ul>Module Six: Being Prepared<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Checking Out the Venue</li><li fr-original-style="" style="box-sizing: border-box;">Gathering Materials</li><li fr-original-style="" style="box-sizing: border-box;">A 24 Hour Checklist</li></ul>Module Seven: Overcoming Nervousness<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">A Visit from the Boss</li><li fr-original-style="" style="box-sizing: border-box;">Preparing Mentally</li><li fr-original-style="" style="box-sizing: border-box;">Physical Relaxation Techniques</li><li fr-original-style="" style="box-sizing: border-box;">Appearing Confident in Front of the Crowd (Even If You Don&acirc;&euro;&trade;t Feel That Way)</li></ul>Module Eight: Delivering Your Speech (I)<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Starting Off on the Right Foot</li><li fr-original-style="" style="box-sizing: border-box;">Using Visual Aids</li><li fr-original-style="" style="box-sizing: border-box;">Checking the Volume of Your Voice</li></ul>Module Nine: Delivering Your Speech (II)<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adjusting on the Fly</li><li fr-original-style="" style="box-sizing: border-box;">Gauging Whether Breaks Are Required</li><li fr-original-style="" style="box-sizing: border-box;">Wrapping Up and Winding Down</li></ul>Module Ten: Questions and Answers<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ground Rules</li><li fr-original-style="" style="box-sizing: border-box;">Answering Questions That Sound Like an Attack</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with Complex Questions</li></ul>Module Eleven: Wrapping Up<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Words from the Wise</li><li fr-original-style="" style="box-sizing: border-box;">Review of Parking Lot</li><li fr-original-style="" style="box-sizing: border-box;">Lessons Learned</li><li fr-original-style="" style="box-sizing: border-box;">Completion of Action Plans and Evaluations</li></ul>Target Audience:Anybody who is interested in Public Speaking Skills.Technical Requirements:For eBooks:Internet for downloading the eBookLaptop, tablet, Smartphone, eReader (No Kindle)Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)eBook download and activation instructions

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
This networking skills training will help you to build a professional reputation and develop a network of connections through the two key methods available to you; face-to-face and online.
You will discover how to effectively combine these two approaches and create a strategy for networking success that will generate your own community and actively grow your personal network. This will result in an improved performance in your approach to networking and consequently provide opportunities and prospects that will increase your business success.
The training provides you with the tools and techniques to both plan a successful, strategic approach to networking and develop your personal communication skills, which will ensure you build effective business relationships.
Course Contents:
Effective Networking Strategies and Techniques – Business Networking Training
Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. You need to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation.
Perhaps you’re looking to improve the networking performance of a management or sales team. Or you want to include networking skills training as part of management and leadership training programmes. Whatever your need, We provide you with a comprehensive networking skills training course to make your life easy.
This business networking training is aimed at helping you develop your business or career. You will help ensure you have the skills, knowledge and techniques to develop a joined-up networking strategy that gets you the outcomes you want.
You will also be encouraged to develop the correct behaviours and attitudes to help build your visibility and credibility through networking so that you develop strong working relationships that last.
Course Topics:
Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off as well as some personal revelations about networking
Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital.
Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development.
Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each.
Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums.
Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages.
Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills.
Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room.
Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional.
Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness.
The Follow Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow up email and a chance to develop their own.
Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target.
This training is highly interactive and includes lots of activities and exercises to stimulate discussion and develop learning opportunities.
Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. You need to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation.
Perhaps you’re looking to improve the networking performance of a management or sales team. Or you want to include networking skills training as part of management and leadership training programmes. Whatever your need, We will provide you with a comprehensive networking skills training course to make your life easy.
Course Feature:
At the end of this business networking skills training, you will be able to:
Develop a successful networking strategy
Maximise their effectiveness with face-to-face and online networking opportunities
Improve their approach, attitude and behaviours when networking
Create a plan for networking that will help them meet their goals
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Business Networking Skills.

Mangates

Networking Skills

Business & Marketing

Business Networking 1 Day Training in Watford

Master Business Networking in Just 1 Day - Join our Workshop in Watford

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

High Wycombe 

Business Networking 1 Day Training in High Wycombe

Master Business Networking in Just 1 Day - Join our Workshop in High Wycombe

Chelmsford

Business Networking 1 Day Training in Chelmsford

Master Business Networking in Just 1 Day - Join our Workshop in Chelmsford

Derby

Business Networking 1 Day Training in Derby

Master Business Networking in Just 1 Day - Join our Workshop in Derby

Cirencester

Business Networking 1 Day Training in Cirencester

Master Business Networking in Just 1 Day - Join our Workshop in Cirencester

Worcester

Business Networking 1 Day Training in Worcester

Master Business Networking in Just 1 Day - Join our Workshop in Worcester

Caernarfon

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Caernarfon


















Dundee

Communication Skills 1 Day Training in Dundee







































Wrexham

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication Skills 1 Day Training in Wrexham
































































































Livingston

Leicester

Communication Skills 1 Day Training in Leicester
























































Communication Skills 1 Day Training in Livingston

Southampton

Rotherham

Manchester

Leeds

Kingston upon Hull

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Birmingham

Hull

Bedford

Liverpool 

Swansea

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

General Admission

ACCREDITED WITH THE OPEN COLLEGE NETWORK (OCN)
AWARD LEVEL 3 – ADVANCED (2 CREDITS)
 
ONLINE (E-LEARNING) COURSE: Complete at home or work and in your own time.
NO ATTENDANCE REQUIRED


Completion of Introduction to Phlebotomy Course or working experience in phlebotomy is recommended but not essential
 
MINIMUM AGE: 18 (16 with parental consent)
A basic understanding of numeracy and literacy is required.
 
ACCREDITED: Advanced Phlebotomy & Cannulation - Level Three (advanced) awarding 2 credits (Open College Network Nationally Recognised and Accredited within the UK)
+ CPD ACCREDITED (14 CPD Points)
 
Complete our Advanced Phlebotomy & Cannulation on your computer or tablet (at home or work) and in your own time. The course can be completed in stages - you have 8 weeks to complete the course in full.
 
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
 
This course is suitable for you if:


You currently work (or have recently worked) as a phlebotomist and wish to add an expand on your knowledge of this subject with a valuable additional qualification, or,
You have completed our Introduction to Phlebotomy Course or have completed a similar course from an approved supplier and wish to update and renew your accreditation, or,
You seek CPD (continual professional development) or requested by your employer as part of your CPD or Induction Programme.
 
Topics covered include:
 
PART I - ADVANCED PHLEBOTOMY

M01: Introduction and Course Overview. Learning outcomes, Assumptions and Overview.
 
M02: Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to the
advanced course.
 
M03: Specialised Advanced Phlebotomy Equipment:
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at 0
degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
 
M04: Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC
tests. Roles for phlebotomists performing POC Tests.
 
M05 Neonates and Children:
Sample collection from newborn to pre-adult. A detailed overview of
legal principles of law including child consent and child protection for
phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedurs.
 
M06: Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin
changes and venepuncture implications. A profile of common geriatric
blood tests. Age related problems. Procedural precautions.
 
M07 Special Procedures
Special procedures relating to patient handling and sample handling.
Drug trials and research projects.
 
M08 Special Tests and Sample Handling
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group.
 
M09 Peripheral (Advanced) Phlebotomy Tasks
A detailed look at advanced roles within a clinical environment
including group leadership, data management, QA procedures
and training.
 
M10 Alternative Environments
A step-by-step look at non-clinical phlebotomy environments.
 
PART II - CANNULATION
M11 Peripheral IV Cannulation - Introduction
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
 
M12 Legal & Professional Responsibilities
Legal obligations and accountability. Criminal, Civil and Contractual
law in healthcare. Vicarious Liability and your duty of care.
 
M13 Anatomy & Physiology
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
 
M14 Hygiene and Infection Prevention Control (IPC)
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne pathogens and work practice controls.
Standard Precautions. Waste disposal. Needle-stick injuries
 
M15 Indications and Advantages
When to cannulate, infusion types and benefits over alternative infusion
routes. Continuous and intermittent infusion. Prophylactic use
before procedures and in unstable patients. Contraindications.
 
M16 Equipment
Cannula types, sizes and colour coding. When to use appropriate size.
Equipment overview for total procedure.
 
M17 Vein choice for cannulation
How and when to choose the right vein. Which veins to avoid.
How to manage an unsuccessful cannulation.
 
M18 Procedures
Full procedure for cannulation including correct documentation.
 
M18: Pictorial guide to cannulation
 
M18: Video - Recap on full procedure
 
M19 Contraindications
 
When inappropriate to cannulate including patients with specific
health conditions.
 
M20 Complications
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and
haematomas. Clinical signs and corrective actions.


ONLINE (eLearning - Advanced Phlebotomy & Cannulation)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Take your phlebotomy

qualifications to the next level ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced)

    CPD Accredited

    Covers specialised and advanced phlebotomy techniques and practices

    Comprehensively covers Peripheral IV Cannulation

    Advanced qualification - additional credits

    Download a digital certificate on completion

    Basic understanding of English language required

​

LOOKING TO ADD PRACTICAL TRAINING?

 

ALSO AVAILABLE AS SEPARATE CLASSROOM OR

VIRTUAL CLASSROOM COURSES:

​

1: Advanced Phlebotomy Course - Level 4

2: Peripheral IV Cannulation Course - Level 3

​

COMPLETION OF INTRODUCTION TO PHLEBOTOMY

COURSE RECOMMENDED BUT NOT ESSENTIAL

Advanced Phlebotomy & Cannulation Course (GPT004E) - E-LEARNING

This official BRCGS two-day course will enable you to undertake internal audits and prepare companies for third party audits. It is delivered through a series of workshop-led discussions, presentations and an interactive case study. During the live case study, you will be given feedback and support to enable you to carry out an audit at your own workplace.You will be assessed throughout the course (50%) and you will also need to undertake a workplace audit and submit an audit report for assessment (50%). You will need to gain a 75% pass for this assessment.This course is part of the <a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Professional recognition programme</a>.&nbsp;At the end of the course, you will:<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Understand the roles and responsibilities of auditors</li><li fr-original-style="" style="box-sizing: border-box;">Be able to plan and conduct an internal audit</li><li fr-original-style="" style="box-sizing: border-box;">Know how to write concise, accurate and factual audit reports</li><li fr-original-style="" style="box-sizing: border-box;">Be able to undertake audit follow-up activities</li></ul>

Course Summary

This official BRCGS Internal Auditor course is to enable participants to undertake internal audits and prepare companies for third party audits. 

It’s delivered via a series of workshop-led discussions, presentations and an interactive case study. 

During the live case study, you will be given feedback and support to enable you to carry out an audit at your own workplace.

This course is part of the BRCGS Professional recognition programme.

Key learning objectives

Understand the roles and responsibilities of auditors
Be able to plan and conduct an internal audit
Know how to write concise, accurate and factual audit reports
Be able to undertake audit follow-up activities

Who should attend

Operational, Quality and Technical staff responsible for managing an internal auditing schedule
BRCGS Professionals

Pre-requisites

There no particular pre-requisites stipulated by the BRCGS for this course :)

Programme Outline

Introduction to Auditing and Terminology
Audit Planning
Auditor attributes and interpersonal skills
Conducting the Audit
Audit Report and Follow up
Undertake case study
Work-based Internal Auditor Course Assessment

Instructor credentials

This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs) and ‘approved virtual trainers’ (AVTs). This is our lovely team of trainers.

ASK SONIA LTD

Food Safety

Internal Auditing

Auditor

HACCP

Official BRCGS Product Safety Management course: Internal Auditor
Delivered online (Zoom) by a live BRCGS Approved Training Partner.
Exam and Certificate fee included in the price.

BRCGS Internal Auditor (2 Days)

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601) CLASSROOM or VIRTUAL CLASSROOM (with online theory)</h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learn how to administer vaccines or injections ...&nbsp;</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Nationally Recognised Qualification</li><li fr-original-style="" style="box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</li><li fr-original-style="" style="box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</li><li fr-original-style="" style="box-sizing: border-box;">Covers all steps to safely perform a vaccination</li><li fr-original-style="" style="box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</li><li fr-original-style="" style="box-sizing: border-box;">Includes B12, Vitamin C and other treatments</li><li fr-original-style="" style="box-sizing: border-box;">Essential qualification for all injections</li><li fr-original-style="" style="box-sizing: border-box;">Basic understanding of English language required</li><li fr-original-style="" style="box-sizing: border-box;">OPEN TO ALL APPLICANTS</li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;">About this course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learning Outcomes</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">After the course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">PART 1 - Theory: complete online at home or work and download a certificate of completionPART 2 - Skills and Practical Development: Attend in the Classroom or Virtual ClassroomVaccination - all essential vaccines including Covid-19, Flu and other annual vaccinesInjections - Aesthetics - B12, Vit C etc.78 UK &amp; Eire training locationsOCN Accredited at Level 4 (FDSc)Medical training standards throughoutSkills for Health &amp; WHO compliantLearning Outcomes<div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;All theory and practical skills required to perform a safe procedureCovers all essential theory and skill-set development to meet medical standardsUnderstand the procedures used to set up &nbsp;a manage and administer a vaccinePost-injection management and how to avoid critical complicationsCorrect client care and aftercareIncludes legal, consent and documentationAfter the course<div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)Correct client management before, during injection and safe after-careUnderstanding equipment types and appropriate choicesUnderstand vaccine management controlAppreciate legal and professional responsibilitiesOffer injection therapies to clients - vitamin supplementsAdminister in hospitals, GP Surgeries and Outreach Centres</div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Immunisation & Vaccination

Immunisation

Allied Health

Injection

Vaccination

Vaccinator

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

Welcome to your gateway towards becoming an invaluable part of any organization - the Professional Receptionist. Our CPD Certified Professional Receptionist Diploma is your first step into the exciting world of corporate communications.In the heartbeat of any office, the Professional Receptionist sets the tone, greeting, guiding, and facilitating day-to-day operations. Our course is intricately designed to equip you with the theoretical knowledge that every Professional Receptionist needs to thrive.Through our course, you will gain an understanding of the responsibilities and skills required of a Professional Receptionist, from managing schedules to handling client communications. You will delve into topics such as customer service, business communication, time management, and so much more.Take the leap today and propel your career to new heights. As a Professional Receptionist, you hold the key to a smooth-running, efficient workplace. Join our course and make the journey toward becoming the heartbeat of your future organization.Courses Are Included in this Professional Receptionist Diploma - CPD Certified Bundle: <ul><li>Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7</li><li>Course 02: Customer Service Training</li><li>Course 03: Minute Taking</li><li>Course 04: Developing Interpersonal Skills Course</li><li>Course 05: Business Training: Communication Skills</li><li>Course 06: Office Etiquette and Professional Behavior</li></ul>Learning Objectives:<ul><li>Understand the roles and responsibilities of a Professional Receptionist in various business environments.</li><li>Gain a solid understanding of business communication and its importance in the role of a Professional Receptionist.</li><li>Learn about effective customer service strategies and their application in a reception setting.</li><li>Gain insights into time and schedule management, crucial elements of the Professional Receptionist role.</li><li>Understand the importance of data handling, privacy, and confidentiality in the workplace.</li><li>Learn about continuous professional development to further enhance your career as a Professional Receptionist.</li></ul>Why Choose Our Professional Receptionist Course?<ul><li>FREE Professional Receptionist Certificate accredited</li><li>Get a free student ID card with Professional Receptionist Training</li><li>Get instant access to this Professional Receptionist course.</li><li>Learn Professional Receptionist from anywhere in the world</li><li>Professional Receptionist is affordable and simple to understand</li><li>Professional Receptionist is an entirely online, interactive lesson with voiceover audio</li><li>Lifetime access to the Professional Receptionist course materials</li><li>Professional Receptionist comes with 24/7 tutor support</li><li>So enrol now in this Professional Receptionist Today to advance your career!</li></ul> Start your learning journey straightaway with Professional Receptionist Diploma - CPD Certified! This Professional Receptionist curriculum has been designed by Professional Receptionist experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Professional Receptionists with ease. You'll discover how to master the Professional Receptionist skill while exploring relevant and essential topics.Assessment Process of Professional Receptionist Diploma - CPD CertifiedOnce you have completed all the courses in the Professional Receptionist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. <h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 230 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div> <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This bundle is suitable for everyone.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 You will not need any prior background or expertise to enrol in this Professional Receptionist Diploma - CPD Certified.
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This bundle will allow you to kickstart or take your career in the related sector to the next stage.
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate Of Completion</h4>
 
 Digital certificate -
 Included
 
 <h4>Certificate Of Completion</h4>
 
 Hard copy certificate -
 £29
 
 <div>If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate</div>

 </div>

Welcome to your gateway towards becoming an invaluable part of any organization - the Professional Receptionist. Our CPD Certified Professional Receptionist Diploma is your first step into the exciting world of corporate communications.
In the heartbeat of any office, the Professional Receptionist sets the tone, greeting, guiding, and facilitating day-to-day operations. Our course is intricately designed to equip you with the theoretical knowledge that every Professional Receptionist needs to thrive.
Through our course, you will gain an understanding of the responsibilities and skills required of a Professional Receptionist, from managing schedules to handling client communications. You will delve into topics such as customer service, business communication, time management, and so much more.
Take the leap today and propel your career to new heights. As a Professional Receptionist, you hold the key to a smooth-running, efficient workplace. Join our course and make the journey toward becoming the heartbeat of your future organization.
Courses Are Included in this Professional Receptionist Diploma - CPD Certified Bundle: 
Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7
Course 02: Customer Service Training
Course 03: Minute Taking
Course 04: Developing Interpersonal Skills Course
Course 05: Business Training: Communication Skills
Course 06: Office Etiquette and Professional Behavior
Learning Objectives:
Understand the roles and responsibilities of a Professional Receptionist in various business environments.
Gain a solid understanding of business communication and its importance in the role of a Professional Receptionist.
Learn about effective customer service strategies and their application in a reception setting.
Gain insights into time and schedule management, crucial elements of the Professional Receptionist role.
Understand the importance of data handling, privacy, and confidentiality in the workplace.
Learn about continuous professional development to further enhance your career as a Professional Receptionist.
Why Choose Our Professional Receptionist Course?
FREE Professional Receptionist Certificate accredited
Get a free student ID card with Professional Receptionist Training
Get instant access to this Professional Receptionist course.
Learn Professional Receptionist from anywhere in the world
Professional Receptionist is affordable and simple to understand
Professional Receptionist is an entirely online, interactive lesson with voiceover audio
Lifetime access to the Professional Receptionist course materials
Professional Receptionist comes with 24/7 tutor support
So enrol now in this Professional Receptionist Today to advance your career!
Start your learning journey straightaway with Professional Receptionist Diploma - CPD Certified!
This Professional Receptionist curriculum has been designed by Professional Receptionist experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Professional Receptionists with ease. You'll discover how to master the Professional Receptionist skill while exploring relevant and essential topics.
Assessment Process of Professional Receptionist Diploma - CPD Certified
Once you have completed all the courses in the Professional Receptionist bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.
 CPD 
230 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This bundle is suitable for everyone.
 Requirements 
You will not need any prior background or expertise to enrol in this Professional Receptionist Diploma - CPD Certified.
 Career path 
This bundle will allow you to kickstart or take your career in the related sector to the next stage.
 Certificates 
Certificate Of Completion
 Digital certificate - Included 
Certificate Of Completion
 Hard copy certificate - £29 
If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Academy for Health and Fitness

Medical Receptionist

Bar Professional Training Course (BPTC)

Receptionist

Professional Skills Course (PSC)

Diploma in Professional Studies (DPS)

Continuous Professional Development (CPD)

Professional Receptionist Diploma - CPD Certified

Interact with people to earn good reputation as a Receptionist
Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.
The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments.
Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now!

Course Highlights
Professional Receptionist Skills Diploma is an award winning and the best selling  course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Professional Receptionist Skills Diploma
Lifetime access to the course
No hidden fees or exam charges
CPD Accredited certification on successful completion
Full Tutor support on weekdays (Monday - Friday)
Efficient exam system, assessment and instant results
Download Printable PDF certificate immediately after completion
Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
 
Professional Receptionist Skills Diploma - Updated Version			
	Introduction to Reception and Receptionist		00:26:00
	Business Telephone Skills		00:20:00
	Representing Your Boss and Company		00:36:00
	Mail Services and Shipping		00:28:00
	Travel Arrangements		00:25:00
	Organising Meeting and Conferences		00:28:00
	Time Management		00:35:00
	Record Keeping and Filing Systems		00:28:00
	Business Writing Skills		00:41:00
	Organisational Skills		00:26:00
	Communication Skills		00:27:00
	Customer Service		00:17:00
	Effective Planning and Scheduling		00:52:00
	Invoicing/Petty Cash		00:28:00
	Business Environment		00:16:00
Microsoft Excel			
	Navigate the Excel User Interface		00:28:00
	Use Excel Commands		00:28:00
	Create and Save a Basic Workbook		00:19:00
	Enter Cell Data		00:12:00
	Use Excel Help		00:05:00
	Create Worksheet Formulas		00:15:00
	Insert Functions		00:17:00
	Reuse Formulas and Functions		00:17:00
	Insert, Delete, and Adjust Cells, Columns, and Rows		00:10:00
	Search for and Replace Data		00:09:00
	Use Proofing and Research Tools		00:07:00
	Apply Text Formats		00:16:00
	Apply Number Format		00:08:00
	Align Cell Contents		00:09:00
	Apply Styles and Themes		00:12:00
	Apply Basic Conditional Formatting		00:11:00
	Create and Use Templates		00:08:00
	Preview and Print a Workbook		00:10:00
	Set Up the Page Layout		00:09:00
	Configure Headers and Footers		00:07:00
	Manage Worksheets		00:05:00
	Manage Workbook and Worksheet Views		00:07:00
	Manage Workbook Properties		00:06:00
Professional Receptionist Skills Diploma - Old Version			
Module 1: Receptionist			
	Receptionist	FREE	00:30:00
	Importance of Receptionist	FREE	00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Module 2: Communication Skills			
	Techniques To Be A Spontaneous Speaker		01:00:00
	Knowledge Is Power - So Enrich Your Knowledge		01:00:00
	Remarkable Tips To Introduce Yourself		01:00:00
	Simple Strategies That Promote Conversations		01:00:00
	Speaking From The Heart		01:00:00
	Learn To Be A Good Listener First		00:30:00
	Stop Bragging About Yourself		01:00:00
	Easy Way To Start A Conversation		01:00:00
	Handle Criticism Smartly		01:00:00
	Asking For What You Want		00:30:00
Module 3: Interpersonal Skills			
	Module One - Getting Started		00:30:00
	Module Two - Verbal Communication Skills		01:00:00
	Module Three - Non-Verbal Communication Skills		01:00:00
	Module Four - Making Small Talk and Moving Beyond		01:00:00
	Module Five - Moving the Conversation Along		01:00:00
	Module Six - Remembering Names		01:00:00
	Module Seven - Influencing Skills		01:00:00
	Module Eight - Bringing People to Your Side		01:00:00
	Module Nine - Sharing Your Opinion		01:00:00
	Module Ten - Negotiation Basics		01:00:00
	Module Eleven - Making an Impact		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Interpersonal Skills Development Course- Activities		00:00:00
Module 4: Office Management Skills			
	Building Your Management Team		01:00:00
	Building A Successful Brand		01:00:00
	Achieving Quality Through Teamwork		00:30:00
	Keys To Staying Motivated		00:30:00
	Improve Your Marketing		01:00:00
	Provide Top Customer Service		00:30:00
	Wrapping Up		00:30:00
Module 5: Microsoft Word			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Word	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Document		01:00:00
	Module Five - Basic Editing Tasks		01:00:00
	Module Six - Basic Formatting Tasks		01:00:00
	Module Seven - Formatting Paragraphs		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Styles		01:00:00
	Module Ten - Formatting the Page		01:00:00
	Module Eleven - Sharing Your Document		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Activities- Microsoft Word		00:00:00
Module 6: Microsoft Excel			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Excel	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Worksheet		01:00:00
	Module Five - Viewing Excel Data		01:00:00
	Module Six - Building Formulas		01:00:00
	Module Seven - Using Excel Functions		01:00:00
	Module Eight - Using Quick Analysis		01:00:00
	Module Nine - Formatting Your Data		01:00:00
	Module Ten - Using Styles, Themes, and Effects		01:00:00
	Module Eleven - Printing and Sharing Your Workbook		01:00:00
	Module Twelve - Wrapping Up		01:00:00
	Activities - Microsoft Excel		00:00:00
Module 7: Microsoft PowerPoint			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening PowerPoint	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Presentation		01:00:00
	Module Five - Working with Text		01:00:00
	Module Six - Formatting Text and Paragraphs		01:00:00
	Module Seven - Adding Pictures		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Transitions and Animations		01:00:00
	Module Ten - Setting Up Your Slide Show		01:00:00
	Module Eleven - Showtime!		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Certified Microsoft PowerPoint for Beginners - Activities		00:00:00
Mock Exam			
	Mock Exam- Professional Receptionist Skills Diploma		00:30:00
Final Exam			
	Final Exam- Professional Receptionist Skills Diploma		00:30:00

iStudy UK

Office Skills

Hotel Receptionist

Professional Receptionist Skills Diploma

<div>
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									<section>
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					<div>
			<div>
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						<div>
				<div>
								<div>
				As a receptionist, you will act as the face of your company. You'll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. The Professional Receptionist Skills Diploma is designed to equip you with all the essential skills you will need to be an integral member of any company in this crucial role. You will learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you will be able to effortlessly manage the most demanding tasks making you a highly valued member of any business.
<h3>Why choose this course</h3>
<ul>
<li>Earn a e-certificate upon successful completion.</li>
<li>Accessible, informative modules taught by expert instructors</li>
<li>Study in your own time, at your own pace, through your computer tablet or mobile device</li>
<li>Benefit from instant feedback through mock exams and multiple-choice assessments</li>
<li>Get 24/7 help or advice from our email and live chat teams</li>
<li>Full Tutor Support on Weekdays</li>
</ul>
<h3>Course Design</h3>
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
<ul>
<li>Video lessons</li>
<li>Online study materials</li>
<li>Mock exams</li>
<li>Multiple-choice assessment</li>
</ul>
<h3>Certification</h3>
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
<div>
<h3>Who is this course for?</h3>
</div>
<div>
Professional Receptionist Skills Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.
</div>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 1: Introduction to Reception and Receptionist </td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 2: Business Telephone Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td> 00:19:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 3: Representing Your Boss and Company </td>
				</tr>
								<tr>
					<td></td>
					<td>Representing Your Boss and Company</td>
					<td> </td>
					<td> 00:34:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 4: Mail Services and Shipping </td>
				</tr>
								<tr>
					<td></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 5: Travel Arrangements </td>
				</tr>
								<tr>
					<td></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 6: Organising Meeting and Conferences </td>
				</tr>
								<tr>
					<td></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td> 00:24:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 7: Time Management </td>
				</tr>
								<tr>
					<td></td>
					<td>Time Management</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 8: Record Keeping and Filing Systems </td>
				</tr>
								<tr>
					<td></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 9: Business Writing Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td> 00:40:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 10 :Organisational Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Communication Skills </td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Customer Service </td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Effective Planning and Scheduling </td>
				</tr>
								<tr>
					<td></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:46:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Invoicing/Petty Cash </td>
				</tr>
								<tr>
					<td></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam - Professional Receptionist Skills Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam - Professional Receptionist Skills Diploma</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td colspan="4">Order your Certificates &amp; Transcripts</td>
				</tr>
								<tr>
					<td></td>
					<td>Order your Certificates &amp; Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
 <div>
 <div>
 
 Are there any prerequisites for taking the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 There are no specific prerequisites for this course, nor
 are there any formal entry requirements. All you need is
 an internet connection, a good understanding of English
 and a passion for learning for this course.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 Can I access the course at any time, or is there a set
 schedule?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 You have the flexibility to access the course at any time
 that suits your schedule. Our courses are self-paced,
 allowing you to study at your own pace and convenience.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 How long will I have access to the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 For this course, you will have access to the course
 materials for 1 year only. This means you can review the
 content as often as you like within the year, even after
 you've completed the course. However, if you buy Lifetime
 Access for the course, you will be able to access the
 course for a lifetime.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 Is there a certificate of completion provided after
 completing the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 Yes, upon successfully completing the course, you will
 receive a certificate of completion. This certificate can
 be a valuable addition to your professional portfolio and
 can be shared on your various social networks.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 Can I switch courses or get a refund if I'm not satisfied
 with the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 We want you to have a positive learning experience. If
 you're not satisfied with the course, you can request a
 course transfer or refund within 14 days of the initial
 purchase.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 How do I track my progress in the course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 Our platform provides tracking tools and progress
 indicators for each course. You can monitor your progress,
 completed lessons, and assessments through your learner
 dashboard for the course.
 
 </div>
 </div>
 </div>
 
 <div>
 <div>
 
 What if I have technical issues or difficulties with the
 course?
 
 <div>
 
 </div>
 </div>
 <div>
 <div>
 
 If you encounter technical issues or content-related
 difficulties with the course, our support team is
 available to assist you. You can reach out to them for
 prompt resolution.
 
 </div>
 </div>
 </div>

As a receptionist, you will act as the face of your company. You'll be the first person that clients and customers meet, so the impression you make will speak volumes about the way your company does business. The Professional Receptionist Skills Diploma is designed to equip you with all the essential skills you will need to be an integral member of any company in this crucial role. You will learn great administration skills, excellent IT and keyboard skills and how to conduct yourself as a professional receptionist. In fact, with your completed diploma, you will be able to effortlessly manage the most demanding tasks making you a highly valued member of any business.
Why choose this course
Earn a e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Mock exams
Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Professional Receptionist Skills Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more about this subject.

Janets

Professional Skills

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				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h3>Description: </h3>
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
<h3>Who is the course for?</h3>
<ul>
<li>Current executive and personal assistants who want to improve their administrative skills.</li>
<li>People who have an interest in becoming an executive or personal assistant.</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </li>
</ul>
<h3>Certification: </h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result; </li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of applying for NUS Extra Discount Card;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
<ul>
<li>Assistant Manager</li>
<li>Entrepreneur Assistant</li>
<li>Executive Assistant</li>
<li>Legal Secretary</li>
<li>Personal Assistant</li>
<li>Receptionist</li>
<li>Secretary.</li>
</ul><table>				<tbody><tr>
					<td colspan="4">Professional Receptionist Diploma - Updated Version</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction to Reception and Receptionist</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Telephone Skills</td>
					<td> </td>
					<td> 00:20:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Representing Your Boss and Company</td>
					<td> </td>
					<td> 00:36:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Mail Services and Shipping</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Travel Arrangements</td>
					<td> </td>
					<td> 00:25:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Organising Meeting and Conferences</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Time Management</td>
					<td> </td>
					<td> 00:35:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Record Keeping and Filing Systems</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Writing Skills</td>
					<td> </td>
					<td> 00:41:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Organisational Skills</td>
					<td> </td>
					<td> 00:26:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills</td>
					<td> </td>
					<td> 00:27:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Customer Service</td>
					<td> </td>
					<td> 00:17:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Effective Planning and Scheduling</td>
					<td> </td>
					<td> 00:52:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Invoicing/Petty Cash</td>
					<td> </td>
					<td> 00:28:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Business Environment</td>
					<td> </td>
					<td> 00:16:00</td>
				</tr>
								<tr>
					<td colspan="4">Professional Receptionist Diploma - Old Version</td>
				</tr>
								<tr>
					<td colspan="4">Receptionist</td>
				</tr>
								<tr>
					<td></td>
					<td>Receptionist</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of Receptionist</td>
					<td>FREE </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Different Types of Receptionist &amp; Roles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills for Receptionist</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Listening Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Messages</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Presenting &amp; Appearance</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reservation Procedure</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Confidentiality Checklist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Being Organized as Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Becoming a Successful Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Being an Assistant</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Working with Your Manager</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Administrative Soft Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Effective Time Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Meeting Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Tools of the Trade (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Tools of the Trade (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Being an Effective Gatekeeper</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Organizational Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Confidentiality Guidelines</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Special Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Executive Secretarial and PA Course - Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4"> Answering Telephones</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Core Skills Required</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Self-Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Self-Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Time Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Time Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Organizing and Planning (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Organizing and Planning (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Communication (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Communication (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Additional Challenges</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Professional Telephone Receptionist Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Word</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening Word</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Basic Editing Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Basic Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Formatting Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Styles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Formatting the Page</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Sharing Your Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Excel</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening Excel</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Worksheet</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Viewing Excel Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Building Formulas</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Using Excel Functions</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Using Quick Analysis</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Formatting Your Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Using Styles, Themes, and Effects</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Printing and Sharing Your Workbook</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft PowerPoint</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td>FREE </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening PowerPoint</td>
					<td>FREE </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Presentation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Working with Text</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Formatting Text and Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Adding Pictures</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Transitions and Animations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Setting Up Your Slide Show</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Showtime!</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
				</tbody></table>

Description: 
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
Who is the course for?
Current executive and personal assistants who want to improve their administrative skills.
People who have an interest in becoming an executive or personal assistant.
Entry Requirement:
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: 
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification: 
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognized accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of applying for NUS Extra Discount Card;
24/7 student support via email.
Career Path:
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
Assistant Manager
Entrepreneur Assistant
Executive Assistant
Legal Secretary
Personal Assistant
Receptionist
Secretary.
Professional Receptionist Diploma - Updated Version			
	Introduction to Reception and Receptionist		00:26:00
	Business Telephone Skills		00:20:00
	Representing Your Boss and Company		00:36:00
	Mail Services and Shipping		00:28:00
	Travel Arrangements		00:25:00
	Organising Meeting and Conferences		00:28:00
	Time Management		00:35:00
	Record Keeping and Filing Systems		00:28:00
	Business Writing Skills		00:41:00
	Organisational Skills		00:26:00
	Communication Skills		00:27:00
	Customer Service		00:17:00
	Effective Planning and Scheduling		00:52:00
	Invoicing/Petty Cash		00:28:00
	Business Environment		00:16:00
Professional Receptionist Diploma - Old Version			
Receptionist			
	Receptionist	FREE	00:30:00
	Importance of Receptionist	FREE	00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Being an Assistant			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Working with Your Manager	FREE	01:00:00
	Module Three - Administrative Soft Skills		01:00:00
	Module Four - Effective Time Management		01:00:00
	Module Five - Meeting Management		01:00:00
	Module Six - Tools of the Trade (I)		01:00:00
	Module Seven - Tools of the Trade (II)		01:00:00
	Module Eight - Being an Effective Gatekeeper		01:00:00
	Module Nine - Organizational Skills		01:00:00
	Module Ten - Confidentiality Guidelines		01:00:00
	Module Eleven - Special Tasks		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Executive Secretarial and PA Course - Activities		00:00:00
Answering Telephones			
	Module One - Getting Started		00:30:00
	Module Two - Core Skills Required		01:00:00
	Module Three - Self-Management (I)		01:00:00
	Module Four - Self-Management (II)		01:00:00
	Module Five - Time Management (I)		01:00:00
	Module Six - Time Management (II)		01:00:00
	Module Seven - Organizing and Planning (I)		01:00:00
	Module Eight - Organizing and Planning (II)		01:00:00
	Module Nine - Communication (I)		01:00:00
	Module Ten - Communication (II)		01:00:00
	Module Eleven - Additional Challenges		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Professional Telephone Receptionist Course- Activities		00:00:00
Microsoft Word			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Word	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Document		01:00:00
	Module Five - Basic Editing Tasks		01:00:00
	Module Six - Basic Formatting Tasks		01:00:00
	Module Seven - Formatting Paragraphs		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Styles		01:00:00
	Module Ten - Formatting the Page		01:00:00
	Module Eleven - Sharing Your Document		01:00:00
	Module Twelve - Wrapping Up		00:30:00
Microsoft Excel			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening Excel	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Worksheet		01:00:00
	Module Five - Viewing Excel Data		01:00:00
	Module Six - Building Formulas		01:00:00
	Module Seven - Using Excel Functions		01:00:00
	Module Eight - Using Quick Analysis		01:00:00
	Module Nine - Formatting Your Data		01:00:00
	Module Ten - Using Styles, Themes, and Effects		01:00:00
	Module Eleven - Printing and Sharing Your Workbook		01:00:00
	Module Twelve - Wrapping Up		01:00:00
Microsoft PowerPoint			
	Module One - Getting Started	FREE	00:30:00
	Module Two - Opening PowerPoint	FREE	01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Presentation		01:00:00
	Module Five - Working with Text		01:00:00
	Module Six - Formatting Text and Paragraphs		01:00:00
	Module Seven - Adding Pictures		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Transitions and Animations		01:00:00
	Module Ten - Setting Up Your Slide Show		01:00:00
	Module Eleven - Showtime!		01:00:00
	Module Twelve - Wrapping Up		00:30:00

Office Skills & Productivity

Secretarial & PA

Professional Receptionist Diploma

<div>
	<h3>Description: </h3>
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
<h3>Who is the course for?</h3>
<ul>
<li>Current executive and personal assistants who want to improve their administrative skills.</li>
<li>People who have an interest in becoming an executive or personal assistant.</li>
</ul>
<h3>Entry Requirement:</h3>
<ul>
<li>This course is available to all learners, of all academic backgrounds. </li>
<li>Learners should be aged 16 or over to undertake the qualification.</li>
<li>Good understanding of English language, numeracy and ICT are required to attend this course.</li>
</ul>
<h3>Assessment:  </h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. </li>
</ul>
<h3>Certification: </h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. </li>
<li>PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3>Why choose us?</h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result; </li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3>Career Path:</h3>
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
<ul>
<li>Assistant Manager</li>
<li>Entrepreneur Assistant</li>
<li>Executive Assistant</li>
<li>Legal Secretary</li>
<li>Personal Assistant</li>
<li>Receptionist</li>
<li>Secretary.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Receptionist</td>
				</tr>
								<tr>
					<td></td>
					<td>Receptionist</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Importance of Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Different Types of Receptionist &amp; Roles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Skills for Receptionist</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Telephone Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Listening Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Taking Messages</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Presenting &amp; Appearance</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reservation Procedure</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Confidentiality Checklist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Being Organized as Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Becoming a Successful Receptionist</td>
					<td> </td>
					<td> 00:15:00</td>
				</tr>
								<tr>
					<td colspan="4">Being an Assistant</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Working with Your Manager</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Administrative Soft Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Effective Time Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Meeting Management</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Tools of the Trade (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Tools of the Trade (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Being an Effective Gatekeeper</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Organizational Skills</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Confidentiality Guidelines</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Special Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Executive and Personal Assistant Training Course- Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4"> Answering Telephones</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Core Skills Required</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Self-Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Self-Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Time Management (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Time Management (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Organizing and Planning (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Organizing and Planning (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Communication (I)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Communication (II)</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Additional Challenges</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Professional Telephone Receptionist Course - Activities</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Word</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Basic Editing Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Basic Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Formatting Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Styles</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Formatting the Page</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Sharing Your Document</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Excel</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening Excel</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Worksheet</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Viewing Excel Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Building Formulas</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Using Excel Functions</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Using Quick Analysis</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Formatting Your Data</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Using Styles, Themes, and Effects</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Printing and Sharing Your Workbook</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td colspan="4">Microsoft PowerPoint</td>
				</tr>
								<tr>
					<td></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Two - Opening PowerPoint</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Four - Your First Presentation</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Five - Working with Text</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Six - Formatting Text and Paragraphs</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Seven - Adding Pictures</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Nine - Working with Transitions and Animations</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Ten - Setting Up Your Slide Show</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Eleven - Showtime!</td>
					<td> </td>
					<td> 01:00:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Mock Exam- Professional Receptionist Diploma</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td></td>
					<td>Final Exam- Professional Receptionist Diploma</td>
					<td> </td>
					<td> 00:30:00</td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificates and Transcripts</td>
				</tr>
								<tr>
					<td></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table>

Description: 
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
Who is the course for?
Current executive and personal assistants who want to improve their administrative skills.
People who have an interest in becoming an executive or personal assistant.
Entry Requirement:
This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: 
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification: 
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognized accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of career advancement opportunities;
24/7 student support via email.
Career Path:
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
Assistant Manager
Entrepreneur Assistant
Executive Assistant
Legal Secretary
Personal Assistant
Receptionist
Secretary.
Receptionist			
	Receptionist		00:30:00
	Importance of Receptionist		00:15:00
	Different Types of Receptionist & Roles		01:00:00
	Communication Skills for Receptionist		01:00:00
	Telephone Skills		01:00:00
	Listening Skills		01:00:00
	Taking Messages		00:30:00
	Presenting & Appearance		00:30:00
	Reservation Procedure		00:15:00
	Confidentiality Checklist		00:15:00
	Being Organized as Receptionist		00:15:00
	Becoming a Successful Receptionist		00:15:00
Being an Assistant			
	Module One - Getting Started		00:30:00
	Module Two - Working with Your Manager		01:00:00
	Module Three - Administrative Soft Skills		01:00:00
	Module Four - Effective Time Management		01:00:00
	Module Five - Meeting Management		01:00:00
	Module Six - Tools of the Trade (I)		01:00:00
	Module Seven - Tools of the Trade (II)		01:00:00
	Module Eight - Being an Effective Gatekeeper		01:00:00
	Module Nine - Organizational Skills		01:00:00
	Module Ten - Confidentiality Guidelines		01:00:00
	Module Eleven - Special Tasks		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Executive and Personal Assistant Training Course- Activities		00:00:00
Answering Telephones			
	Module One - Getting Started		00:30:00
	Module Two - Core Skills Required		01:00:00
	Module Three - Self-Management (I)		01:00:00
	Module Four - Self-Management (II)		01:00:00
	Module Five - Time Management (I)		01:00:00
	Module Six - Time Management (II)		01:00:00
	Module Seven - Organizing and Planning (I)		01:00:00
	Module Eight - Organizing and Planning (II)		01:00:00
	Module Nine - Communication (I)		01:00:00
	Module Ten - Communication (II)		01:00:00
	Module Eleven - Additional Challenges		01:00:00
	Module Twelve - Wrapping Up		00:30:00
	Professional Telephone Receptionist Course - Activities		00:00:00
Microsoft Word			
	Module One - Getting Started		00:30:00
	Module Two - Opening		01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Document		01:00:00
	Module Five - Basic Editing Tasks		01:00:00
	Module Six - Basic Formatting Tasks		01:00:00
	Module Seven - Formatting Paragraphs		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Styles		01:00:00
	Module Ten - Formatting the Page		01:00:00
	Module Eleven - Sharing Your Document		01:00:00
	Module Twelve - Wrapping Up		00:30:00
Microsoft Excel			
	Module One - Getting Started		00:30:00
	Module Two - Opening Excel		01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Worksheet		01:00:00
	Module Five - Viewing Excel Data		01:00:00
	Module Six - Building Formulas		01:00:00
	Module Seven - Using Excel Functions		01:00:00
	Module Eight - Using Quick Analysis		01:00:00
	Module Nine - Formatting Your Data		01:00:00
	Module Ten - Using Styles, Themes, and Effects		01:00:00
	Module Eleven - Printing and Sharing Your Workbook		01:00:00
	Module Twelve - Wrapping Up		01:00:00
Microsoft PowerPoint			
	Module One - Getting Started		00:30:00
	Module Two - Opening PowerPoint		01:00:00
	Module Three - Working with the Interface		01:00:00
	Module Four - Your First Presentation		01:00:00
	Module Five - Working with Text		01:00:00
	Module Six - Formatting Text and Paragraphs		01:00:00
	Module Seven - Adding Pictures		01:00:00
	Module Eight - Advanced Formatting Tasks		01:00:00
	Module Nine - Working with Transitions and Animations		01:00:00
	Module Ten - Setting Up Your Slide Show		01:00:00
	Module Eleven - Showtime!		01:00:00
	Module Twelve - Wrapping Up		00:30:00
Mock Exam			
	Mock Exam- Professional Receptionist Diploma		00:30:00
Final Exam			
	Final Exam- Professional Receptionist Diploma		00:30:00
Order Your Certificates and Transcripts			
	Order Your Certificates and Transcripts		00:00:00

John Academy

This official BRCGS course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of auditors auditing against Global Food Safety Initiative (GFSI) recognised certification programmes.Active learning will be used throughout the course utilising case study-based activities to encourage critical thinking and help explain how auditors with audit against the Standard. &nbsp;Participants must have a working knowledge of quality management systems and auditing within the relevant manufacturing sector, and have completed a hazard analysis and critical control points (HACCP) course of at least two days&#39; duration.In preparation for the course, participants must read and review a copy of the Standard including the glossary, which is available as a free download from the <a href="https://www.brcgs.com/store/" target="_blank" rel="noreferrer noopener" style="color: inherit; -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">BRCGS Store</a>, in addition to the pre-course materials provided.&nbsp;At the end of the course you will be assessed with an exam. Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete your training must be arranged with a BRCGS-approved certification body.This course is part of the<a href="http://demo-brcgs.wearesigma.com/training/brcgs-professional/about-the-programme/" style="color: rgb(234, 118, 0); -webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(234, 118, 0);">&nbsp;BRCGS Professional recognition programme</a>.At the end of the course participants will be able to:&nbsp;<ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;">Explain the steps to managing an audit programme</li><li fr-original-style="" style="box-sizing: border-box;">Describe auditing fundamentals and techniques</li><li fr-original-style="" style="box-sizing: border-box;">Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity</li><li fr-original-style="" style="box-sizing: border-box;">Describe the scope of companies and products covered by the Standard</li><li fr-original-style="" style="box-sizing: border-box;">Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit</li><li fr-original-style="" style="box-sizing: border-box;">Utilise and explain resource tools available for compliance and beneficial support from BRCGS</li></ul>

Course Summary

This official BRCGS Food Safety issue 9 Lead Auditor course enables participants with an in-depth understanding of the Standard in terms of the protocol, requirements and how to audit effectively. Participants will gain competency to assess compliance to the requirements of the Standard, including fundamental clauses, statements of intent, how to undertake a BRCGS audit, planning of the audit and reporting of the audit. Auditing fundamentals and techniques will be discussed including the auditor competency skills required of Global Food Safety Initiative (GFSI) scheme auditors.

Active learning will be used throughout the course utilising case study-based individual and group activities to encourage critical thinking and help explain how auditors will audit against the Standard.

Successful completion of this course, including the exam, forms part of the training necessary to become a BRCGS auditor. The steps necessary to complete training must be arranged with a BRCGS approved certification body.

This course is part of the BRCGS Professional recognition programme.

Key learning objectives

Explain the steps to managing an audit programme
Describe auditing fundamentals and techniques
Assess compliance to the requirements of the Standard and explain how compliance can be demonstrated to maintain food safety, quality, legality, and authenticity
Describe the scope of companies and products covered by the Standard
Describe steps to conduct a BRCGS audit including the preparation, planning, and reporting of the audit
Utilise and explain resource tools available for compliance and beneficial support from BRCGS.

Who should attend

Those interested in becoming a BRCGS Auditor and who do not hold a Lead Assessor qualification*
Compliance/Technical Managers and personnel (including those from retailing and manufacturing)
Quality Managers and personnel
Operations Managers
Internal audit personnel
Site staff wishing to gain auditing skills and a deeper understanding of the Standard
Importers and exporters of food products
Foodservice staff
Retailers
Industry Consultants
Current BRCGS Auditors and Auditors of other schemes
Certification Body personnel (including scheme managers and those reviewing reports and /or corrective actions)


*Those interested in becoming a BRCGS Auditor who already hold a Lead Assessor qualification (eg FSSC 22000, IFS Food, SQF, etc) may choose to attend the 3-day Food Safety Auditor course instead of the 5-day Food Safety Lead Auditor course

Pre-requisites

To have a working knowledge of quality management systems and auditing within the relevant manufacturing sector
To have completed a hazard analysis and critical control points (HACCP) course of at least two days’ duration. If you need HACCP or HARA training, we propose various suitable courses. Have a browse at the website or get in touch for advice :)
To have carefully reviewed the Food Safety standard (appendices & glossary included) before the course starts. You can download a free (locked PDF) copy of the standard here.

Programme Outline

Day 1 | Welcome and introduction | Scope and format of the Standard | Requirements of the Standard
Day 2 | Requirements of the Standard (continued)
Day 3 | Audit protocol | BRCGS compliance and support | Auditor requirements | Practical exercises
Day 4 | Auditing fundamentals | Practical exercises
Day 5 | Auditing fundamentals (continued) | Practical exercises | Revision | Course exam

Instructor credentials

This training course is delivered by experienced BRCGS ‘approved training partners’ (ATPs) and ‘approved virtual trainers’ (AVTs). This is our lovely team of trainers.

Official BRCGS Food Safety Issue 9 Lead Auditor training course. 
Delivered online (Zoom) by a live BRCGS Approved Training Partner & Virtual Trainer.
Exam and Certificate fee included in the price.

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Communication Skills 1 Day Training in Livingston

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