315 Courses

Managing Customer Complaints Certification Each business - even the greatest and best - needs to manage client objections. The business that can viably oversee objections keeps clients cheerful and assembles solid client connections. This course outfits representatives with the information and abilities that are vital, to expand client devotion, via a successful grievances taking care of cycle. It gives the abilities to the representative to perceive the error that has been made and settle on the most ideal manner by which to amend it, to the consumer loyalty's. The course is especially helpful as preparing for client confronting staff yet in addition for different representatives, who may have obligations that are identified with protest goal. What is Covered in the Course? All through this course, colleagues can hope to cover the accompanying points: The meaning of a grievance, so objections can be perceived right away; The most ideal manners by which to get grievances, to empower them to be successfully settled; Viable techniques to oversee grievances in an assortment of ways, to address the issues of each and every individual who is included; The harm that can be brought about by protests and how to limit it; The cycle of powerful protest the executives, so the grievances don't affect business proficiency and efficiency; Question goal strategies and procedures and how to utilize and apply them in the working environment; Undivided attention and powerful relational abilities that can be utilized in grievance goal; A comprehension of the client's passionate and mental requirements, as they identify with the objection and its goal; The most effective method to diffuse a tough spot of any kind; What's on the horizon as far as client support and how it manages grumblings; Instructions to make an activity plan that works, with regards to accepting and managing objections. What are the Benefits of the Course? There are a decent number of advantages related with this course and these include: Protests are responsive, so a business needs to have a grievances taking care of system that can be carried out, when the objection occurs - this course furnishes the representative with the necessary abilities, to perceive the kind of grumbling, recognize a goal and productively and viably execute it; Grumblings are settled rapidly, more proficiently and all the more viably; The worker acquires a more extensive information on client conduct and figures out how that identifies with fulfillment and unwaveringness; The course is particular, can be learned whenever and gotten to anyplace, with a web empowered gadget.

In life, change is the only constant. Whether it's a life event, relationship breakdown, a career pivot, a lifestyle shift, or a personal transformation, navigating these require more than just adaptability – it demands resilience. Change is Inevitable, but Triumph is Optional! Imagine facing any hurdle with unwavering strength, turning setbacks into stepping stones, and emerging from challenges empowered with a new sense of self and what you are capable of. That's the essence of resilience, and it's the key to mastering personal change. Let go of fear and embrace the power of resilience. Resilience in motion is a transformative journey. I will guide you through the art of bouncing back, not just to where you were, but to a place of newfound strength and wisdom. What is resilience? There are many definitions of resilience out there, but my go to is ... "Resilience is the ability to thrive no matter what the elements throw at us and bounce back from those situations positively and stronger." ~ mindmatters. Myth: Resilience is something you either have or you don't. Firstly, resilience is not something we are born with, it’s something we learn to build through commitment, practice, insight and adaption. It doesn’t mean we are immune to stress or struggle, it means we have learned to ride the waves with strength and clarity. If we constantly navigate calm waters, we will never experience what is possible in life. However, if we ready ourselves to face the storms, we emerge stronger, braver, and wiser. What could resilience look like and feel like for you? When we feel resilient we wake up refreshed and ready for the day. We are powered by our commitment to a healthy lifestyle. In turn, this enables us to be in our optimal performance zone. We are clear about where we are going in life and when we encounter a problem, it doesn't faze us as we view it as an opportunity to grow. Our ability to persevere is fueled by our health. It enables us to push through set backs and view the situation with optimism and, with our emotions in check, we can determine the triggers, process the emotion and respond appropriately vs just react. Then there is the other myth that resilient people do not need others. Resilient people do need others. Overtime, resilient people will have developed a support network that encompasses trust, reciprocity and commitment. If this is getting you thinking or inspiring you to increase your Pesonal Resilience, then you might want to read on. What could be in it for you? Unlock Transformation: Get to the root of what is draining your engergy and getting in the way of you being resilient and discover one area to focus on that will have the biggest positive impact on your life. We call this "the first domino effect". Composure: Feel steadier in the whirl of emotions that accompanies change, challenge, setbacks and stress and learn how to respond with intent and strength vs reactionary and emotionally. Adaptability: Create a personalised resilience roadmap that turns the unknown into growth. It will support you with navigating uncertainty and remain grounded to keep moving forward. Confidence that Sticks: Watch your self-trust grow as you navigate uncertainty with clarity and strength. Confidence is the result of your commitment to practice, learning and growing through your experiences. Supportive Relationships: Resilience isn't a solo journey. Discover the power of building your support network that builds and maintaints reciprical relationships to bolster your resilience and fuel your commitment to practice, learning and growing. What does the Resilience in Motion Experience look like? Step 1: Understand your Current Levels of Resilience By completing the Personal Resilience Indicator (PRI) Self-Assessment), you become aware of the different aspects that influence your personal resilience. This enables you to determine where you need to focus your attention and time in order to create change. This will form the foundation of your transormation journey. The Personal Resilience Indicator (PRI) is the latest neuroscience research in a single assessment and is the most comprehensive, scientifically validated resilience psychometric available today. Learn more about the Personal Resilience Indicator. Step 2: Maximise your Potential for Growth Building resilience is a gradual process, and as your coach, I place high importance on ensuring your unique needs and circumstances are central to our work together. I will partner with you in a thought-provoking and creative way to maximize your potential for growing through what you go through. Over 5 Coaching Sessions, we will leverage your desired goals, based on the outcomes and focus areas you identified in your PRI Self Assessment, and together, we’ll explore what becomes possible when you stop pushing through and instead start building personal resilience that feels grounded, genuine, and sustainable. Throughout this journey, we’ll tune into your natural rhythm, not rushing the beat, but aligning with your tempo to support lasting change and true confidence. Step 3: Navigating the Emotion & Commotion of Change When change happens to us, it can sometimes feel like we have been dumped in the middle of nowhere without the right equipment and knowledge to keep us safe and warm. Our stress response is activated and we become ruled by Fear, doubt and confusion due to the uncertainty we face. What we need is a map that will show us where we are along our change journey so we can engage our executive brain and think logically to determine where we need to get to. It's how we respond in these situations that decides whether we spiral or remain calm, grounded and moving forward. Change has a rhythm and there are a set of six predictable and sequential stages of change we all go through when change happens. I will introduce you to a cyle that will provide you with clarity about your thoughts, feelings and behaviours. You will begin to feel the beat behind your experience and form new insights that becomes a core part of your “resilience through change” survival kit, helping you recognise your place in the journey and respond with intention and purpose vs just instinct. The Foundations of my work - Experience into Action With a 30+ year career in the technology industry, my experience spans Customer Services, Learning and Development, Change and Transformation, Customer Loyalty, and Global Leadership Development. As a seasoned coach of over 20 years, I have had the privilage of supporting individuals in roles from Executive Leadership to entry level Early in Careers, globally, and one thing I have learned is that personal resilience is not a nice to have, it’s a necessity. My professional credentials include: Certified Personal Resilience Indicator Master Practitioner withMindMatters Certificate in Neurobiology with the University of Chicago (Coursera) Award Winning Coach: Cisco Coaching Excellence Award Advanced Change Management Certified with PROSCI Certified Trainer and Facilitator for The Change Cycle Are you ready to grow through what you go through? Take the First Step You don't need to have it all figured out. You just need to be curious about what might be possible when you stop pushing through and start feeling truly supported. Let's start with a conversation. Whether you are facing stress and burnout, a life transition, or a new role, I'd appreciate hearing your story and we can explore how I could support you. Get in touch to schedule a discovery call today.

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You will learn how to advertise your product or service on Facebook, Instagram, YouTube, and Twitter at the end of the course. At the same time, you will learn how to create brand awareness and increase customer loyalty.

What you'll learn Learn the fundamentals of digital marketing and e-commerce to gain the skills needed to land an entry-level job Attract and engage customers through digital marketing channels like search and email Measure marketing performance through analytics and present insights Build e-commerce stores, analyze online performance, and grow customer loyalty