4041 Courses

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Teaching has evolved beyond the boundaries of classrooms, and the Remote Teaching - CPD Accredited Course is designed for educators who want to adapt to modern instructional settings with confidence. Whether you're teaching primary school pupils, university students, or adult learners, this course helps you understand how to deliver engaging lessons through digital platforms without ever needing a physical classroom. From understanding the fundamentals of remote teaching to exploring effective strategies and tools, this course provides structured insight into teaching from anywhere. You’ll explore how to use various remote teaching tools, adopt flexible instructional approaches, and refine your methods for different types of learners. With modules that progress from foundational principles to effective strategies and teaching tools, this course brings together the essentials for delivering education at a distance. It's ideal for teachers, trainers, tutors, and education professionals who want to maintain quality instruction without being tied to location. The course is CPD accredited, making it a valuable addition to any professional development plan. Course Curriculum: Module 01: Introduction to Remote Teaching Module 02: Remote Teaching Strategies Module 03: Remote Teaching Tools Module 04: Remote Teaching Methods Module 05: Instructional Strategies & Final Tips Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Remote Teaching - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Remote Teaching - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Remote Teaching - CPD Accredited training.

The Town Planning - CPD Accredited Course is designed to provide a deep understanding of urban planning principles, enabling learners to effectively navigate the complexities of designing and managing urban spaces. This course provides an extensive overview of the legislative, environmental, and social factors that influence town planning and urban development. It’s perfect for those looking to enhance their knowledge of how towns and cities are shaped for both present and future needs, whether you're in a planning role or considering a career in this vital field. Through this course, learners will explore a variety of planning frameworks, zoning regulations, sustainability principles, and development controls. You'll delve into the core concepts of land use, infrastructure, transportation, and environmental impact, all while gaining insight into the broader economic and societal forces that affect planning decisions. By the end of the course, you'll be equipped with a sound understanding of the processes involved in the creation and transformation of urban landscapes—vital knowledge for anyone involved in shaping the future of our towns and cities. Course Curriculum: Module 01: Introduction to Town Planning Module 02: Process of Town Planning Module 03: Residential Buildings and Neighbourhood Planning Module 04: Streets Module 05: Utilities Module 06: Parks and Open Space Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Town Planning - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Town Planning - CPD Accredited training.

Mastering time management is essential in today’s fast-paced environment, helping you enhance productivity and reduce stress. This course offers clear, straightforward guidance on how to assess your current habits, prioritise tasks effectively, and set achievable goals. By learning to manage your time wisely, you gain control over your workload and create space for what truly matters, both professionally and personally. Through expertly designed modules, you’ll discover proven techniques to overcome procrastination and develop a reliable plan of action that fits your style. This course also explores the art of anticipating potential challenges, enabling you to stay one step ahead. Whether you’re aiming to improve your efficiency or simply want to create better work-life balance, this CPD-accredited programme provides the essential tools to transform your approach to managing time. Course Curriculum: Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identify the Priorities Module 04: Overcome Procrastination Module 05: Set Your Goals Module 06: Plan The Work and Work The Plan Module 07: Effective Time Management Techniques Module 08: The Art of Anticipating Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Time Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Time Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Time Management - CPD Accredited training.

Mental Health Support Worker is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Mental Health Support Worker and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Mental Health Introduction to Mental Health 00:21:00 Module 02: Overview of Mental Health Support Worker Overview of Mental Health Support Worker 00:16:00 Module 03: Childhood and Adolescent Psychiatric Disorders Childhood and Adolescent Psychiatric Disorders 00:26:00 Module 04: Stress and Anxiety Disorders Stress and Anxiety Disorders 00:33:00 Module 05: Schizophrenia Schizophrenia 00:27:00 Module 06: Personality Disorders Personality Disorders 00:43:00 Module 08: Eating & Sleeping Disorders Eating & Sleeping Disorders 00:45:00 Module 07: Mood Disorders Mood Disorders 00:23:00 Module 09: Self-Harm and Suicide Self-Harm and Suicide 00:21:00 Module 10: Medication and Therapy in the Treatment of Mental Illness Medication and Therapy in the Treatment of Mental Illness 00:33:00 Module 11: Mental Health Legislation and Services Mental Health Legislation and Services 00:30:00 Module 12: Community Mental Health Teams (CMHTs) Community Mental Health Teams (CMHTs) 00:19:00 Module 13: The Participation of The Service User The Participation of The Service User 00:22:00

Overview Beating Burnout - Practical Stress Management Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Beating Burnout - Practical Stress Management Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Beating Burnout - Practical Stress Management Module 01: Beating Burnout - Introduction 00:03:00 Module 02: The Problem of Burnout in Modern Workplaces 00:06:00 Module 03: Symptoms of Burnout - Do You Have It? 00:03:00 Module 04: How Individuals Can Fight Back Against Burnout 00:12:00 Module 05: How Leaders Can Create a Burnout Free Culture 00:10:00 Module 06: Let's Review The Advice - What's Important? 00:03:00 Assignment Assignment - Beating Burnout - Practical Stress Management 00:00:00

Motivational Interviewing (MI) is a collaborative communication technique designed to inspire and encourage positive behaviour change. This CPD accredited course offers a thorough exploration of MI’s core principles and methods, providing learners with a clear understanding of how to support individuals through the complexities of change. Whether you work in health, social care, or related sectors, mastering MI can enhance your ability to foster motivation and strengthen client relationships in a professional and respectful manner. Through eight carefully structured modules, the course covers everything from the foundations of MI to its application across various health settings. You’ll explore key theories, the stages of change, and effective strategies for maintaining and developing your MI skills. The course also addresses the challenges and opportunities that arise when applying MI in group contexts. Delivered entirely online, this course offers flexible learning tailored to busy professionals seeking to deepen their knowledge without any requirement for physical attendance. It’s an ideal opportunity to refine your communication approach and gain a valuable qualification that reflects your commitment to personal and professional growth. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Motivational Interviewing Module 02: Principles of Motivational Interviewing Module 03: Motivational Interviewing: Skills & Strategies Module 04: Stages of Change Module 05: Theories of MI Module 06: Developing and Maintaining MI Skills Module 07: Motivational Interviewing in Various Health Settings Module 08: Perils and Possibilities of Group-Based MI Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Motivational Interviewing - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Motivational Interviewing - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Motivational Interviewing - CPD Accredited training.

Creating a safe, respectful learning environment is vital in any educational setting, and managing behaviour effectively plays a central role in achieving this. Our Positive Handling in Schools CPD Accredited Course is designed to guide educators and school staff through a structured understanding of conflict management and the appropriate use of physical intervention when necessary. This course walks you through current government guidance, duty of care, and legal frameworks, offering a strategic and informed approach to decision-making in high-pressure situations. Each module covers essential insights, from understanding the aggression curve to exploring the SCARF model and recognising the complexities around trauma and disability. You'll also gain knowledge on appropriate screening, searching and confiscation methods. Whether you're part of the teaching staff, support team, or involved in school leadership, this course equips you with the knowledge to manage behaviour confidently and responsibly—while maintaining a calm and supportive educational space. Course Curriculum: Module 01: Introduction to Positive Handling in School Module 02: A Serious Business Module 03: The Aggression Curve Module 04: Trauma and Disability Management Module 05: The SCARF Model Module 06: Government Advice and Guidance Module 07: Making Decisions: Duty of Care Module 08: The Law Module 09: Physical Intervention and Restraint Module 10: Screening, Searching and Confiscation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Positive Handling in Schools - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Positive Handling in Schools - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Positive Handling in Schools - CPD Accredited training.

Become skilled in teaching and learn what it takes to become a successful teacher in the UK. Find out all about School Administrator Training - CPD Accredited and prepare for a rewarding career in teaching. Comprised of 11 modules, this course will teach you: Demonstrate in-depth knowledge of the role and responsibilities of a School Administrator Identify the different types of schools in the UK and stages of child development Develop the school curriculum and find strategies to develop schools and teachers Monitor the school's admission, attendance, dropout and transfer Safeguard the safety & welfare of students in compliance with The Children Act 1989 Understand the different behavioural issues and problems of students, such as bullying and drug taking Maintain toilet and washing facilities, water supplies and outdoor spaces Provide SEN learning support to children with autism, ADHD and dyslexia Show excellent time management, organising and problem-solving skills Ensure a safe and productive school environment for staff and pupils After completing the course, you will be confident in your skills to nail any interview in this field, and the certification will allow you to get noticed by employers. Yeah, that's right, there's a CPD certification available for free after you complete this course! The exams and assessments are also free, so you can focus more on studying the course and less on paying for stuff. This course is a value for money and the 1000 reviews that Training Express already has act as a testament to how good we are at training people. Our courses are designed and developed by teams of people who give their best effort to ensure you get the best learning experience possible for such a low price. Enrol now and learn without worries. Train with Training Express and prepare for a career in Teaching in the UK. Course Curriculum: Module-1: Introduction to School Administration Module-2: Types of Schools in the UK Module-3: Workplace Development Module-4: Creating and Maintaining a School Culture Module-5: Educational Administration and Management Module-6: Safeguarding Students Module-7: Child Development Module-8: Serious Behavioural Issues and Problems of Students Module-9: Managing School Premises Module-10: Safety and Maintenance As an Administrator Module-11: Self-Management and Dealing with Stress Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Accredited Certificate After successfully completing this School Administrator Training - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. Why Choose The CPD Certification Service Accredited Course? With 25 years of experience in the Continuous Professional Development sector, CPD Certification Service (CPD UK) is the leading CPD accreditation organisation in the UK, working across all industry sectors. The CPD Certification Service provides recognised independent CPD accreditation compatible with global CPD requirements. Hundreds and thousands of professionals recognise the CPD Certified symbol as the qualitative benchmark that reflects and sets the industry standards. CPD UK evaluates learning activities to the highest standards and courses are certified against the universally accepted structured checklist. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The School Administrator Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our School Administrator Training - CPD Accredited training.

In a world where every occasion counts, the demand for skilled event managers has never been greater. Our Event Management and Planning – CPD Accredited Course offers a structured insight into the many facets of professional event coordination—whether you're planning intimate gatherings, large-scale conferences, or hospitality-led functions. This course explores everything from the initial brainstorming phase and team coordination to post-event follow-up and guest satisfaction. Each module is designed to help learners build a confident understanding of how events come together successfully, with strong emphasis on organisation, staffing, vendor management, and modern hospitality trends. You’ll also gain exposure to the workings of the hotel and hospitality sector, including front office and food service operations, all presented in an accessible, flexible learning format. The course finishes with a modern look at e-hospitality and how digital tools are reshaping the guest experience. Whether you’re new to the field or brushing up your existing knowledge, this course delivers strategic learning in a clear, focused way—fully online and CPD accredited. Course Curriculum: Module 1: Types of Events Module 2: Brainstorming Module 3: Support Staff Module 4: Technical Staff Module 5: Vendors Module 6: Get Organized Module 7: Post Event Activities Module 8: Introduction to Hospitality Management Module 9: An Overview of Hotel Industry Module 10: Management of Front Office Operations Module 11: Management of Food and Beverage Operations Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Event Management and Planning - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Event Management and Planning - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Event Management and Planning - CPD Accredited training.