3673 Courses

Customer Service Essentials 1 Day Training in Canterbury

10 Soft Skills You Need 1 Day Training in Southampton

Customer Service Essentials 1 Day Training in Southampton

Customer Service Essentials 1 Day Training in Maidstone

Practical Sales Skills 1 Day Workshop in Southampton

Public Speaking 1 Day Training in Canterbury

Public Speaking 1 Day Training in Edinburgh

10 Soft Skills You Need 1 Day Training in Edinburgh

Get to the heart of what matters to you. This course will empower you to gain clarity, find meaning and motivate yourself to achieve the things you care about with energy and grit. You will learn practical tools you can use in your day-to-day life.

Duration 1 Days 6 CPD hours Overview The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? 1 - Defining Coaching and Mentoring Defining mentoring Defining what coaching is and is not Elements of coaching Factors for success Critical Coaching Skills 2 - Coaching Assessment Individual coaching assessment Reflection and discussion of results 3 - Interpersonal Communication Interpersonal communication skills Open and closed questions Probing techniques and process Active listening 4 - Setting Goals with SPIRIT Identifying Values Identifying Dreams Setting S.P.I.R.I.T. goals 5 - Learning Styles and Principles Three learning styles Adult learning principles 6 - The Coaching Model Components of the coaching model Coaching model characteristics Giving effective feedback 7 - Bringing It All Together Coaching skills reinforcement Case studies