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3739 Courses

Customer Facing Skills

5.0(3)

By Lapd Solutions Ltd

Customer care, customer service, Moccasin Approach,

Customer Facing Skills
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

Enneagram Practitioner Course

3.5(2)

By Elearncollege

Description Enneagram Practitioner Diploma Introducing the Enneagram Practitioner Diploma, an innovative and comprehensive course designed for individuals seeking to delve into the captivating world of the Enneagram. This course offers a unique opportunity to explore the depths of human personality, behaviour, and spirituality through the lens of the Enneagram. Through this Enneagram Practitioner Diploma, participants will gain profound insights into themselves and others, paving the way for personal growth, better relationships, and effective leadership. The Enneagram Practitioner Diploma begins with an introduction to the Enneagram, a powerful personality typology system that has captivated the minds of scholars, coaches, and therapists for decades. This course provides a thorough understanding of the nine different personality types, shedding light on the core motivations, fears, and desires that shape each individual's unique way of being in the world. Participants will then delve into Enneagram Assessment and Interpretation, mastering the art of identifying and understanding their own Enneagram type, as well as the types of others. This skill is invaluable in fostering empathy, compassion, and effective communication across various aspects of life. Next, the course investigates the roots of one's Enneagram type in 'What Made You This Way?', exploring the factors that contribute to the formation of personality. This section provides a deep understanding of the interplay between nature and nurture, equipping participants with the knowledge required to foster growth and transformation. In the 'Embracing Your Truest Self' module, students will discover how to develop self-awareness and harness the power of the Enneagram for personal growth. This process enables individuals to become more authentic, fulfilled, and present in their daily lives. The 'Applying the Enneagram in Daily Life' section of the Enneagram Practitioner Diploma focuses on practical applications of this powerful tool. Participants will learn strategies for managing stress, conflict resolution, and enhancing personal effectiveness, all by utilising the wisdom of the Enneagram. The course also explores the connection between the Enneagram and spirituality, providing a deeper understanding of the spiritual dimensions of each Enneagram type. This knowledge can be applied to enhance one's spiritual journey and foster a deeper connection with oneself and others. With a strong emphasis on relationships, the Enneagram Practitioner Diploma offers an insightful module on Enneagram in Relationships. This section empowers participants to harness the Enneagram's insights to improve their relationships, cultivate empathy, and deepen their connections with others. In the Enneagram in Parenting module, participants will discover how to use the Enneagram as a tool for understanding and supporting their children's unique personalities. This knowledge can foster a nurturing environment that encourages children to thrive and reach their full potential. The Enneagram and Leadership section of the course explores how the Enneagram can be used to enhance one's leadership skills and effectiveness. Participants will learn how to leverage their Enneagram type's strengths and overcome potential challenges in order to become more impactful leaders. Finally, the Advanced Enneagram Topics module delves into the more intricate aspects of the Enneagram, providing an opportunity for participants to deepen their understanding and mastery of this powerful tool. In conclusion, the Enneagram Practitioner Diploma is a comprehensive and transformative course that will equip participants with the knowledge and skills required to harness the power of the Enneagram for personal growth, improved relationships, and effective leadership. With its unique blend of theory and practical application, this course is an invaluable resource for anyone seeking to embark on a journey of self-discovery and personal transformation. What you will learn? 1:What is the Enneagram? 2:Enneagram Assessment and Interpretation 3:What Made You This Way? 4:Embracing Your Truest Self 5:Applying the Enneagram in Daily Life 6:The Enneagram and Spirituality 7:Enneagram in Relationships 8:Enneagram in Parenting 9:Enneagram and Leadership 10:Advanced Enneagram Topics Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Enneagram Practitioner Course
Delivered Online On Demand9 days
£99

UNCONSCIOUS BIAS TOWARDS RACISM

By Inclusive Solutions

Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Course Category Relationships Racial bias Description Unconscious biases are social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups and these biases stem from one’s tendency to organise social worlds by categorising. So join us on a reflective, engaging day where we tackle real life issues in depth and create action plans for future practice. Learning Objectives Increased confidence and understanding regarding Unconscious Bias Action planning New skills and processes to strengthen the inclusion of diverse groups Opportunity to reflect and understand more deeply on what might be happening due to unconscious bias’ Who Is It For? Any professional, carer or parent Course Content We will explore what is known about:Restorative JusticeDiversityAttitudes and ValuesProfessional dutiesReflective practice

UNCONSCIOUS BIAS TOWARDS RACISM
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500

Becoming a Transformational Leader

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, executives, and others responsible for leading teams, overseeing projects, and developing new leaders will benefit from this course. Overview Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Defining Transformational Leadership Comparing Leadership Styles Developing the Attitudes and Beliefs of a Transformational Leader 2. Being an Authentic Leader Knowing Who You Are Fostering Authenticity and Credibility 3. Demonstrating Leadership Practice Following the Five Practices of Exemplary Leadership 4. Building Engagement and Motivation Understanding the Drivers of Employee Engagement Motivating Like a Transformational Leader 5. Optimizing Performance Coaching for Performance Supporting Performance through Partnership Unlocking Potential Developing and Transforming Careers 6. Mentoring Leaders Growing Leaders Putting Relationships First Focusing on Character Capitalizing on Strengths Showing Optimism and Not Skepticism Seeking Passion and Success 7. Committing to Transformational Leadership

Becoming a Transformational Leader
Delivered OnlineFlexible Dates
£1,500

Facilitating Effective Meetings: In-House Training

By IIL Europe Ltd

Facilitating Effective Meetings: In-House Training Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage. In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings. Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities. Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation. What you will Learn At the end of this program, you will be able to: Estimate the financial and time costs of attendance for real-world meetings Use a performance formula to define the purpose of meetings Describe the responsibilities and qualities of an effective facilitator Analyze situations to determine when a meeting is necessary Articulate performance-driven meeting goals and results Align meeting goals and results Strategize to invite, involve, and exclude appropriate attendees Explain research-based best practices for meeting decisions and agenda development Create an effective agenda for a results-driven meeting Apply proactive tools and strategies for relationship-building dealing with meeting conflict Give constructive behavioral feedback using the Situation-Behavior-Impact® technique The Business Case for Effective Facilitation Embracing the research on meetings Estimating the real costs of meetings Determining a meeting's performance value Clarifying the meeting facilitator's role Facilitating the Meeting Plan Determining if a meeting is necessary Aligning meeting goals with meeting types Identifying the right attendees Creating a strategically effective agenda Facilitating the Live Meeting Building relationships from the start Dealing with conflict proactively Giving feedback on unproductive behavior

Facilitating Effective Meetings: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£495

Sales and Selling with Emotional Intelligence

By Ei4Change

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling. The course doesn't cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways! The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships. The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions.

Sales and Selling with Emotional Intelligence
Delivered Online On Demand
£120

Conflict Management 1 Day Virtual Live Training in Bracknell

By Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Bracknell
Delivered OnlineFlexible Dates
£495 to £695

Conflict Management 1 Day Virtual Live Training in Chelmsford

By Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Chelmsford
Delivered OnlineFlexible Dates
£495 to £695

Conflict Management 1 Day Virtual Live Training in Brighton

By Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Brighton
Delivered OnlineFlexible Dates
£495 to £695

Conflict Management 1 Day Virtual Live Training in Cambridge

By Mangates

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Conflict Management 1 Day Virtual Live Training in Cambridge
Delivered OnlineFlexible Dates
£495 to £695