862 Courses

Are you looking to enhance your Internal Audit skills? If yes, then you have come to the right place. Our comprehensive course on Internal Audit will assist you in producing the best possible outcome by mastering the Internal Audit skills. The Internal Audit course is for those who want to be successful. In the Internal Audit course, you will learn the essential knowledge needed to become well versed in Internal Audit. Our Internal Audit course starts with the basics of Internal Audit and gradually progresses towards advanced topics. Therefore, each lesson of this Internal Audit course is intuitive and easy to understand. Why would you choose the Internal Audit course from Compliance Central: Lifetime access to Internal Audit course materials Full tutor support is available from Monday to Friday with the Internal Audit course Learn Internal Audit skills at your own pace from the comfort of your home Gain a complete understanding of Internal Audit course Accessible, informative Internal Audit learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Internal Audit Study Internal Audit in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Internal Audit Course Internal Audit Curriculum Breakdown of the Internal Audit Course Course Outline: Module 01: Auditing as a Form of Assurance Module 02: Internal Audit Procedures Module 03: Technology-based Internal Audit Module 04: Internal Control and Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career as an Auditor CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Internal Audit course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Internal Audit. It is also great for professionals who are already working in Internal Audit and want to get promoted at work. Requirements To enrol in this Internal Audit course, all you need is a basic understanding of the English Language and an internet connection. Career path Internal Auditor: £35,000 to £65,000 per year Risk Manager: £45,000 to £80,000 per year Compliance Officer: £30,000 to £60,000 per year Financial Analyst: £35,000 to £70,000 per year Audit Manager: £55,000 to £95,000 per year Fraud Investigator: £40,000 to £75,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Public Health Nurse skills? If yes, then you have come to the right place. Our comprehensive course on Public Health Nurse will assist you in producing the best possible outcome by mastering the Public Health Nurse skills. The Public Health Nurse course is for those who want to be successful. In the Public Health Nurse course, you will learn the essential knowledge needed to become well versed in Public Health Nurse. Our Public Health Nurse course starts with the basics of Public Health Nurse and gradually progresses towards advanced topics. Therefore, each lesson of this Public Health Nurse course is intuitive and easy to understand. Why would you choose the Public Health Nurse course from Compliance Central: Lifetime access to Public Health Nurse course materials Full tutor support is available from Monday to Friday with the Public Health Nurse course Learn Public Health Nurse skills at your own pace from the comfort of your home Gain a complete understanding of Public Health Nurse course Accessible, informative Public Health Nurse learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Public Health Nurse course Curriculum Breakdown of the Public Health Nurse Course Course Outline: Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health Module 08: Health System and Policy Module 09: Public Health and Ethics CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Public Health Nurse course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career. Requirements To enrol in this Public Health Nurse course, all you need is a basic understanding of the English Language and an internet connection. Career path Public Health Nurse: £24,000 to £45,000 per year Health Promotion Specialist: £26,000 to £50,000 per year Epidemiologist: £30,000 to £60,000 per year Community Health Educator: £22,000 to £40,000 per year Public Health Consultant: £40,000 to £80,000 per year Health Policy Analyst: £28,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Mental Health First Aid Diploma skills? If yes, then you have come to the right place. Our comprehensive course on Mental Health First Aid Diploma will assist you in producing the best possible outcome by mastering the Mental Health First Aid Diploma skills. The Mental Health First Aid Diploma course is for those who want to be successful. In this course, you will learn the essential knowledge needed to become well versed in Mental Health First Aid Diploma. Our Mental Health First Aid Diploma course starts with the basics of Mental Health First Aid Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Mental Health First Aid Diploma course is intuitive and easy to understand Along with the Mental Health First Aid Diploma courses, you also get: Lifetime Access. Unlimited Retake Exam & Tutor Support. Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee. Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course:- Module 01: Introduction Module 02: Overview of Mental health First Aid Module 03: Childhood and Adolescent Psychiatric Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React to People in Mental Health Crisis CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Requirements To enrol in this Mental Health First Aid Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Mental Health First Aid Diploma. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Coaching & Mentoring course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Coaching & Mentoring. Our course starts with the basics of Coaching & Mentoring and gradually progresses towards advanced topics. Therefore, each lesson of this Coaching & Mentoring is intuitive and easy to understand. So, stand out in the job market by completing the Coaching & Mentoring course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Coaching & Mentoring course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Coaching & Mentoring Curriculum Breakdown of the Coaching & Mentoring Course Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Coaching & Mentoring course. Requirements To enrol in this Coaching & Mentoring course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Coaching & Mentoring. Life Coach: £25,000 to £50,000 per year Career Coach: £30,000 to £55,000 per year Executive Coach: £40,000 to £70,000 per year Business Mentor: £35,000 to £60,000 per year Health and Wellness Coach: £25,000 to £45,000 per year Personal Development Trainer: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Incredible Things Originate from a Little Bundle Special Price Cut Offer Are you looking to enhance your Food Hygiene and Safety for Catering skills? If yes, then you have come to the right place. Our comprehensive courses on Food Hygiene and Safety for Catering will assist you in producing the best possible outcome by mastering the Food Hygiene and Safety for Catering skills. Get 6 CPD Accredited Courses for only £41! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Courses you'll get: Advanced Certificate in Food Hygiene and Safety for Catering Food Safety: Cleaning & Hygiene Food Safety: Food Preservation Food Poisoning Food Allergens Food Safety Management The Food Hygiene and Safety for Catering bundle is for those who want to be successful. In the Food Hygiene and Safety for Catering bundle, you will learn the essential knowledge needed to become well versed in Food Hygiene and Safety for Catering. Our Food Hygiene and Safety for Catering bundle starts with the basics of Food Hygiene and Safety for Catering and gradually progresses towards advanced topics. Therefore, each lesson of this Food Hygiene and Safety for Catering course is intuitive and easy to understand. Why would you choose the Food Hygiene and Safety for Catering course from Compliance Central: Lifetime access to Food Hygiene and Safety for Catering courses materials Full tutor support is available from Monday to Friday with the Food Hygiene and Safety for Catering course Learn Food Hygiene and Safety for Catering skills at your own pace from the comfort of your home Gain a complete understanding of Food Hygiene and Safety for Catering course Accessible, informative Food Hygiene and Safety for Catering learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Food Hygiene and Safety for Catering bundle Food Hygiene and Safety for Catering Curriculum Breakdown of the Food Hygiene and Safety for Catering Bundle Module 01 : Introduction to Food Safety and the Law Module 02 : Bacteria and Microbiological Hazards Module 03 : Physical, Chemical and Allergenic Hazards Module 04 : Food Poisoning and Control Measures Module 05: Food Spoilage and Food Storage Module 06 : Personal Hygiene Module 07 : HACCP and Food Premises Module 08 : Cleaning Module 09 : Reopening and Adapting Your Food Business During COVID-19 Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Food Hygiene and Safety for Catering bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Food Hygiene and Safety for Catering. It is also great for professionals who are already working in Food Hygiene and Safety for Catering and want to get promoted at work. Requirements To enrol in this Food Hygiene and Safety for Catering course, all you need is a basic understanding of the English Language and an internet connection. Career path The Food Hygiene and Safety for Catering bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Food Hygiene and Safety for Catering. Food Safety Officer: £25,000 to £40,000 per year Food Inspector: £22,000 to £35,000 per year Food Safety Consultant: £30,000 to £45,000 per year Quality Assurance Manager: £35,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

This is a comprehensive course for learning Bootstrap 4 in no time. It starts with a basic introduction to Bootstrap 4 and then moves on to explain the concepts that play a crucial role in building responsive websites. The course will help you to encapsulate your learning by working on interesting projects.

Take your Python skills to the next level. Learn how expert programmers work with code and the techniques they use.

The demand for knowing how to professionally transcribe audio files continues to grow in this content-driven world. In this course, you'll learn the skills, shortcuts, and practice techniques so that you can produce quality transcripts and grow your career as a transcriptionist or to transcribe personal projects. The Transcription course is for those who want to be successful. In the Transcription course, you will learn the essential knowledge needed to become well versed in Transcription. Our course starts with the basics of Transcription and gradually progresses towards advanced topics. Therefore, each lesson in this Transcription course is intuitive and easy to understand. Learning outcomes Learn about understanding transcription Accuracy and verification of transcription Ideas regarding common homophones Learn how to format a transcription Recognise speaker identification Why would you choose the Transcription: Lifetime access to Transcription course materials Full tutor support is available from Monday to Friday with the Transcription course Learn Transcription skills at your own pace from the comfort of your home Gain a complete understanding of Transcription Accessible, informative Transcription modules designed by experts Get 24/7 help or advice from our email and live chat teams with Transcription course Transcription may seem easy. You just type out what is being said. Yet it's easier said than done. If you type out a file with the wrong software and you don't use any keyboard shortcuts, you'll get very frustrated and take far longer than you should. Plus, if you don't use the right techniques, formatting, and grammar, your transcript will be riddled with mistakes. To succeed at transcription, you need to know how to produce professional-level transcripts that people are willing to pay for and do so in an efficient manner. You also need to master not only simple transcription skills, but harder skills such as cleaning up bad audio, tracking more than two speakers, and timestamping a file. While these skills are more challenging to learn, they also increase the type of jobs you can take on and the amount you can earn. Curriculum Breakdown of Certificate in Transcription at QLS Level 3 Course Module 01: Introduction. Module 02: Transcription Comprehension Module 03: A Comprehension Example Module 04: Transcription Accuracy Module 05: Accuracy Examples Module 06: Common Homophones Module 07: Transcription Formatting Module 08: Speaker Labeling Module 09: Spelling Module 10: Advanced Module Module 11: Useful Transcription Tools Module 12: Where & How to Find Opportunities Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for Those who would like to learn transcription People who would like to be a home-based transcriptionist Mothers who would like to transcribe around children and their schedules Fathers who would like to transcribe around children and their schedules Requirements To enrol in this Transcription course, all you need is a basic understanding of the English Language and an internet connection. Career path Understanding Transcription will provide you with a competitive advantage and open the door to a variety of professional prospects. One can develop into: Transcriptionist: £20,000 to £35,000 per year Audio Typist: £19,000 to £32,000 per year Data Entry Specialist: £18,000 to £30,000 per year Captioning Specialist: £21,000 to £35,000 per year Content Editor: £22,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Whio is this Course for? Essential to Intermediate Adobe Illustrator Training Ideal for beginners, this course covers vector graphics, logos, icons, and illustrations. Learn typography, color theory, and compositions. Our certified tutors offer personalized guidance, and flexible scheduling options are available to accommodate your needs. Click here for more info: Website Duration: 6 hours Approach: 1-on-1 sessions and custom-tailored content. Schedule: Available Mon to Sat from 9 am to 7 pm, designed to fit your convenience. Course Title: Essential Adobe Illustrator Training Duration: 6 Hours Session 1: Introduction to Adobe Illustrator (1 hour) Overview of Illustrator interface and tools Understanding vector graphics and their advantages Creating and managing artboards Basic shape creation and editing techniques Session 2: Mastering Shapes and Paths (1 hour) Advanced shape manipulation: Pathfinder and Shape Builder tools Working with the Pen tool: curves, anchor points, and handles Creating complex shapes and compound paths Understanding the Appearance panel for object styling Session 3: Typography and Text Effects (1 hour) Text formatting: fonts, styles, and spacing Working with text on paths and shapes Applying text effects and blending modes Creating stylized typography and lettering Session 4: Image Tracing and Live Paint (1 hour) Image tracing techniques: converting raster to vector Live Paint feature for intuitive coloring of objects Creating detailed illustrations using traced images Incorporating images into your vector artwork Session 5: Advanced Illustration Techniques (1 hour) Gradient and pattern fills: customization and application Advanced brush techniques for artistic effects Using the Appearance panel for intricate object styling Incorporating 3D effects and perspective tools Session 6: Project-Based Learning and Q&A (1 hour) Guided hands-on project incorporating learned techniques Instructor-led review and feedback on projects Open Q&A session to address participant queries and challenges Upon completing this course, participants will have gained proficiency in essential and advanced Illustrator techniques, empowering them to create intricate vector graphics, logos, icons, and illustrations efficiently and creatively. Learning Outcomes: Upon completing the course, participants will: Master Illustrator Tools: Proficiency in essential Illustrator tools for vector graphic creation. Creative Expertise: Advanced skills in typography, image tracing, coloring, and intricate illustration techniques. Problem-Solving: Develop problem-solving abilities for complex design challenges. Job Opportunities: Graphic Designer: Create branding materials, logos, and marketing collateral. Illustrator Artist: Produce detailed digital artwork and illustrations for various media. UI/UX Designer: Design user interfaces for websites and mobile applications. Freelance Illustrator: Offer custom vector illustrations for clients and projects. Logo Design Specialist: Craft unique and memorable logos for businesses and brands. Skills Acquired: Participants in the Essential to Intermediate Adobe Illustrator Training will acquire fundamental to intermediate skills in vector graphic design, drawing, and illustration using Adobe Illustrator. Key skills include: Basic to Intermediate Vector Graphic Design Drawing and Illustration Techniques Precision Path Editing and Typography Skills Job Opportunities: Upon completion, individuals can pursue roles such as: Junior Graphic Designer Illustrator Assistant Layout Designer Marketing Material Creator This training lays the foundation for a career in graphic design, enabling participants to contribute effectively to design teams, advertising agencies, and creative projects. Featuring certified instructors with extensive professional expertise in the application. Attend in-person sessions at our center or join live online classes. The training is interactive and practical, blending theory with step-by-step demonstrations on Illustrator software. Delegates practice techniques on both Windows and Mac computers, ensuring universal compatibility. Upon completion, receive a comprehensive Illustrator training guide in your preferred format: printed or PDF. Earn an e-certificate as proof of completing the accredited course. Enjoy lifelong email support for any post-training queries. No prior Illustrator knowledge is needed. Our commitment includes delivering exceptional value, ensuring comprehensive learning, and accommodating both the 2023 version and recent releases of Illustrator.

Admin, secretaries, and PAs play a vital role in any organisation, providing essential support to executives and teams. They handle a wide range of tasks, from managing calendars and organising meetings to preparing presentations and writing reports.These professionals command salaries that span from £20,000 to £40,000 annually. The UK job market for these professionals is booming, with demand expected to rise by 12% in the next five years. If you're looking for a rewarding and in-demand career, consider becoming an admin, secretary, or PA, our Level 5 Admin, Secretarial & PA course will give you the skills and knowledge you need to launch a successful career in this field. You'll learn everything from the basics of office administration to more advanced topics such as business writing, time management, and customer service. These skills are essential for success in any career, but they are especially important in the administrative field. Behind the seamless operations of every successful business is a linchpin, orchestrating a myriad of tasks effortlessly-be it an admin, a secretary, or a personal assistant. Administrative assistants, secretaries, and personal assistants are essential to the smooth running of any business. They provide a wide range of support services, including managing diaries, organising meetings, handling correspondence, and providing customer service. In the Uk, job demand for administrative assistants, secretaries, and personal assistants is expected to grow by 10% over the next five years. Our "Admin, Secretarial & PA - Level 5" course unfolds this intricate ballet of responsibilities. From mastering the art of effective administration, honing impeccable business writing skills, to orchestrating intricate travel arrangements, this Admin, Secretarial & PA course covers it all. Enrolling is more than a career move; it's embracing a role that's often the heartbeat of an organisation, ensuring its rhythm never falters. This Admin, Secretarial & PA course starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson of this Admin, Secretarial & PA course is intuitive and easy to understand. Level 5 Admin, Secretarial & PA Course Learning Outcomes: Master fundamentals of office and administrative support. Develop top-tier business communication skills. Grasp the intricacies of effective diary management. Cultivate unparalleled business writing proficiency. Understand key principles of efficient time management. Familiarise with essential tools for impeccable customer service. Delve into the nuances of invoicing and cash handling. GIft CPD Accredited Courses: Office Admin and Organisation Skills Leadership and Management Level 7 Employment Law Minute Taking Course Microsoft Office Bundle Admin, Secretarial & PA Learning Outcomes: Understand core roles of Admin, Secretarial & PA. Master skills essential for effective office administration. Navigate responsibilities of a professional receptionist seamlessly. Enhance business communication and telephone skills. Manage diaries, meetings, and note-taking effectively. Improve organisational and record-keeping prowess. Foster stronger customer service and planning capabilities. Curriculum Breakdown of the Admin, Secretarial & PA Course Admin, Secretarial & PA Course Curriculum: Introduction to Admin Support Assistant Introduction to Personal Assistant Introduction to Office Administration Skills of an Effective Administrator Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Business Etiquette Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Diary Management and Note-taking Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing Petty Cash Endorsed Certificate of Achievement from the Quality Licence Scheme Learners can achieve a QLS endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Executive Assistant: £25,000 to £45,000 per year Office Manager: £22,000 to £40,000 per year Personal Assistant (PA): £20,000 to £35,000 per year Administrative Coordinator: £20,000 to £30,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - Included