505 Courses

Overview Develop your leadership skills and understand what is needed to become an effective manager in your workplace. This Management for Managerscourse provides the full set of skills and insight that will empower you to be a respected and aspirational leader of a team. The course has been written with the assistance of industry professionals and contains details for proven managerial styles and techniques that can be put to practical use. You will also learn how to make crucial decisions quickly and accurately, alongside hints and tips for keeping stakeholders invested in your continued success and career progression. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management for Managers. It is available to all students, of all academic backgrounds. Requirements Our Management for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 23 lectures • 05:08:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Learn the essentials of office administration with our comprehensive training. Enhance your skills in managing office tasks, communication, and efficiency in a business environment.

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 1 Sales & Marketing with Customer Service & Negotiation Skills Embark on a career-defining journey with our Level 1 course, designed to build foundational expertise in Sales & Marketing. Deepen your understanding of Sales dynamics and Marketing strategies, complemented by exceptional Customer Service skills. Emerge as a skilled professional in Sales & Marketing, equipped with advanced negotiation techniques to excel in the competitive business landscape. Learning Outcomes: Master foundational concepts in Sales for effective Sales & Marketing. Understand the core principles of Marketing in the Sales & Marketing arena. Develop exceptional Customer Service skills for Sales success. Enhance Sales & Marketing strategies with proficient Negotiation Skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Sales & Marketing Level 1 Course Syllabus: 01: Basics of Sales for Sales & MarketingDelve into the key elements of Sales, understanding the sales process, techniques, and strategies essential for success in Sales & Marketing.Learn to identify customer needs and effectively present solutions. 02: Basics of Marketing in Sales & MarketingExplore fundamental Marketing concepts, including market analysis, brand management, and marketing communication, as they relate to Sales.Understand how effective Marketing strategies can drive Sales success. 03: Customer Service Excellence in Sales & MarketingAcquire skills in Customer Service, crucial for maintaining client relationships and enhancing the Sales process.Learn to address customer queries and challenges with professionalism and efficiency. 04: Negotiation Skills for Sales & Marketing ProfessionalsDevelop advanced Negotiation Skills, a vital tool for closing deals and fostering long-term business relationships in Sales & Marketing.Understand negotiation dynamics and tactics to achieve win-win outcomes.

5 QLS Endorsed Course With Certificates | 5-in-1 Bundle | CPD Accredited | Career Guided Program | Lifetime Access

Give a compliment to your career and take it to the next level. This Business Development bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Business Development bundle will help you stay ahead of the pack. Throughout the Business Development programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Business Development course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Business Development Bundle Consists of the following Premium courses: Course 01: Business Development Course 02: Commercial Law 2021 Course 03: Disruptive Innovation for Business Course 04: Research Methods in Business Course 05: Branding Fundamentals for New Business Course 06: Diploma in Lean Process and Six Sigma Course 07:Team Management Course 08: Financial Advisor Course 09: Level 3 Tax Accounting Course 10: Introduction to VAT Course 11: Certificate in Anti-Money Laundering (AML) Key features of this Business Development course: This Business Development bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access Business Development is entirely online 24/7 Learner support The Business Development bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Development expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Business Development from any place in your own time without travelling for classes. Enrol now in Business Development to advance your career, and use the premium study materials from Apex Learning. Certificate after the completion of Business Development: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The Business Development bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Development expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum of Business Development: Course 01: Business Development Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: The Importance of Communicating with Customers Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator ----------- 10 more Business Development courses------------ CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Business Development bundle. Requirements This Business development has been designed to be fully compatible with tablets and smartphones. Career path Having this Business development expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Development) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Duration 1 Days 6 CPD hours We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power 3 - Non-Verbal Communication Skills Body Language The Signals You Send to Others It?s Not What You Say, It?s How You Say It 4 - Making Small Talk and Moving Beyond The Four Levels of Conversation 5 - Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 - Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh?I?ve Forgotten Your Name 7 - Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 - Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 - Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 - Negotiation Basics Preparation Opening Bargaining Closing 11 - Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Operations Management Online Are you ready to advance your career in business management? With this exclusive Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! The purpose of this Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Operations Management course] Operations Management Online Training Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. Enrol Operations Management course today and take the next step towards your personal and professional goals. << Industry Experts developed this Operations Management course into 20 detailed modules >> Course Curriculum of Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Certification of Operations Management After completing the MCQ/Assignment assessment for this Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Operations Management Training This Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Requirements Operations Management Training There are no specific requirements for this Operations Management course because it does not require any advanced knowledge or skills. Career path Operations Management Online This Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Team Leader skills? If yes, then you have come to the right place. Our comprehensive course on Team Leader will assist you in producing the best possible outcome by mastering the Team Leader skills. The Team Leader course is for those who want to be successful. In the Team Leader course, you will learn the essential knowledge needed to become well versed in Team Leader. Our Team Leader course starts with the basics of Team Leader and gradually progresses towards advanced topics. Therefore, each lesson of this Team Leader course is intuitive and easy to understand. Why would you choose the Team Leader course from Compliance Central: Lifetime access to Team Leader course materials Full tutor support is available from Monday to Friday with the Team Leader course Learn Team Leader skills at your own pace from the comfort of your home Gain a complete understanding of Team Leader course Accessible, informative Team Leader learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Team Leader bundle Study Team Leader in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Team Leader Course Improve your chance of gaining in demand skills and better earning potential by completing the Team Leader Team Leader Curriculum Breakdown of the Team Leader Course Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Team Leader course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Team Leader. It is also great for professionals who are already working in Team Leader and want to get promoted at work. Requirements To enrol in this Team Leader course, all you need is a basic understanding of the English Language and an internet connection. Career path The Team Leader course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Team Leader. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each