4784 Courses

Overview This Course is specially designed to enhance communication skills and gain advanced skills in office management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

Learn essential vaccine principles, types, safety protocols, and communication strategies with our Vaccination Training course. Perfect for healthcare professionals and public health practitioners, this comprehensive course equips you to effectively manage vaccination tasks and address public health challenges, including pandemics.

Level 3 QLS Endorsed Diploma | 120 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Deal Price is Active! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Academic and Personal Development Course might help you get there! Expand your expertise with high-quality training - study the Academic and Personal Development and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Academic and Personal Development at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Academic and Personal Development Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Academic and Personal Development course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Academic and Personal Development course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive Academic and Personal Development course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Academic and Personal Development course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This Academic and Personal Development training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Experts created the Academic and Personal Development course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Academic and Personal Development course and take a step toward a brighter future! *** Course Curriculum *** Module 01: Developing the Leader Within You What Is Leadership? Leadership vs Management Leadership Competencies Leadership Habits and Practices Misconceptions About Leadership The Five Levels of Leadership Module 02: Emotional Intelligence in Leadership Overview of Emotional Intelligence Understanding the Four Emotional Intelligence Skills Understand Your Emotional Skills Module 03:Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 04: Personal Skills Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 05: Functional Skills Sales Skills Sales Management Marketing Management Financial Management Production Management Module 06: Communication Skills Effective Listening Skills Verbal Communication Written Communication Oral Communication Non-Verbal Communication Communication Strategies Module 07: Public Speaking Getting Started Audience Analysis Finding Information to Support Your Ideas Putting the Pieces in Order Dealing with Anxiety Non-verbal Communication The Six Qualities of an Inspiring Speaker Module 08: Critical Thinking in Problem-Solving and Decision Making What Is Problem-Solving? Barriers to Problem-Solving Problem-Solving Strategies Using Critical Thinking in Problem-Solving Decision Making Critical Thinking: The Decision-Making Process Module 09: Motivation and Counselling The Process of Motivation Types of Motivation Motivation Theory Motivation Strategies Module 10: Management and Leadership High-Performing Teams: Organising to Achieve Results Leadership Strategies for Delegating Work The Delegation Process Suggestions for Effective Delegation Creativity and Innovation: The Leader's Role Mind Mapping: A Breakthrough Tool Brainstorming: Generating Ideas Quickly Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Academic and Personal Development at QLS Level 4exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in Academic and Personal Development at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Academic and Personal Development at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Dive into the dynamic world of healthcare with the 'Level 5 Diploma in Health and Social Care Management.' This course, meticulously crafted, provides an in-depth understanding of the multifaceted nature of health and social care. Over fourteen comprehensive modules, students will explore everything from the foundational elements of health and social care, effective communication strategies, to the intricate details of legal and ethical practices within the sector. The curriculum is designed not just to inform but to transform, fostering a deep sense of responsibility and proficiency in future healthcare professionals. With a focus on promoting equality, diversity, and rights in healthcare settings, this course lays the groundwork for a career that is both challenging and immensely rewarding. Each module is a step towards excellence in healthcare management. Students will delve into the roles and responsibilities of a health and social care worker, understand the importance of safeguarding vulnerable individuals, and get acquainted with the economics and strategic marketing within the sector. The course goes beyond the basics, exploring advanced topics like managing finances and service delivery in health and social care. This comprehensive approach ensures that graduates are well-prepared to make a significant impact in their professional pursuits. Learning Outcomes Gain a thorough understanding of the roles, responsibilities, and ethical considerations in health and social care. Develop effective communication skills tailored to diverse healthcare settings. Acquire knowledge of safeguarding practices, prioritising the safety and well-being of vulnerable individuals. Understand the financial and marketing aspects unique to the health and social care sector. Master the management of service delivery, enhancing quality and efficiency in healthcare environments. Why choose this Level 5 Diploma in Health and Social Care Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Level 5 Diploma in Health and Social Care Management course for? Individuals aspiring to build a career in health and social care management. Current healthcare workers seeking to advance their knowledge and management skills. Those interested in understanding the legal and ethical aspects of healthcare. Professionals aiming to specialise in healthcare finance or marketing. Caregivers and social workers looking to enhance their qualifications and career prospects. Career path Healthcare Manager: £35,000 - £50,000 Social Care Policy Maker: £30,000 - £45,000 Caregiver Coordinator: £25,000 - £40,000 Healthcare Marketing Specialist: £28,000 - £45,000 Financial Planner for Health Services: £32,000 - £48,000 Quality and Compliance Officer in Healthcare: £27,000 - £42,000 Prerequisites This Level 5 Diploma in Health and Social Care Management does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01. Introduction to Health and Social Care Introduction to Health and Social Care 00:16:00 Module 02: Communication and its Relevance Communication and its Relevance 00:41:00 Module 03: Rights and Responsibilities as a Health and Social Care Worker Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Module 04: Role as A Caregiver and Healthcare Professional Role as A Caregiver and Healthcare Professional 00:23:00 Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Module 06: Important Principles and Policies in Health and Social Care Work Important Principles and Policies in Health and Social Care Work 00:20:00 Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Module 09: Safeguarding Vulnerable Individuals Safeguarding Vulnerable Individuals 00:49:00 Module 10: Health and Safety Responsibilities Health and Safety Responsibilities 00:51:00 Module 11 : The Economics of Healthcare The Economics of Healthcare 00:11:00 Module 12: Strategic Marketing for Health and Social Care Strategic Marketing for Health and Social Care 00:09:00 Module 13: Managing Finance in Health and Social Care Managing Finance in Health and Social Care 00:21:00 Module 14: Managing Service Delivery in Health and Social Care Managing Service Delivery in Health and Social Care 00:11:00 Assignment Assignment - Level 5 Diploma in Health and Social Care Management 00:00:00

Do you know what a PA or Personal Assistant's day-to-day job is? Are you thinking of giving your career a tuning by becoming a PA? Welcome onboard. Here is our 11 courses special PA - Personal Assistant Training bundle, only for you. Designed and crafted by expert professionals from this relevant sector will take you through the skill, knowledge and recent updates that a PA must adhere to. With this bundle, you will learn about the most important skills of a personal assistant, like minute taking, touch typing, effective communication, etc. On the other hand, your knowledge of workplace professionalism, workplace violence or conflict management and performance management might help you ride the success train. And an employee's resume enriched with decision making and workplace first aid training will be hunted by the employers. You have the most amazing deal in your hand. So, grab it now and take the most crucial career development decision. What other courses are included with this PA - Personal Assistant? Course 01: Paralegal Law and Skills Course 02: Payroll (UK Payroll) Course 03: Touch Typing Essential Skills Level 3 Course 04: Level 2 Effective Minute Taking Course Course 05: Workplace Professionalism and boundaries - Level 2 Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07: Performance Management Course 08: Decision Making Course 09: First Aid at Work Course 10: Effective Communication Skills Learning Outcome: Successful completion of this 11 courses bundle, learners will: Define the duties and responsibilities of a paralegal Understand the UK payroll system Upskill themselves with minute-taking and touch typing skills Learn about workplace ethics and professionalism Know how to make critical decisions in the workplace Understand the importance of effective communication Benefits you'll get choosing Apex Learning for this PA - Personal Assistant: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Paralegal Law and Skills Module 1: Introduction to Personal Assistant Role and Responsibilities of PA / Secretary Job Functions and Required Skills Planning Work Details Difference between Secretary and PA Module 2: Business Telephone Skills Telephone Etiquette Telephone Skills Telephone Courtesy Tips Domestic and International Calls Module 3: Representing Your Boss and Company Competence Professionalism Reflecting Brand Values Working Toward Company Objectives Module 4: Mail Services and Shipping The Office Mail Mailing and Shipping Details Royal Mail Services Alternatives to Royal Mail Module 5: Travel Arrangements Business Travel Hotel Reservations Transportation Reservations Itinerary and Trip Checklist Module 6: Organising Meeting and Conferences Meeting Arrangements Types of Meeting Scheduling Meetings Meeting Minutes Module 7: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Module 8: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems How to Alphabetise for Filing and Indexing Handling Confidential Documents Module 9: Business Writing Skills Structures of Business Documents Structures of Other Official Documents Editing and Proofreading Module 10: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Module 11: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 12: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them Module 13: Effective Planning and Scheduling Work Breakdown Structure Estimation Process and Resources Alignment Project Planning Risk Management Module 14: Invoicing/Petty Cash Financial Record Keeping Invoice Petty Cash Budgeting Course 02: Paralegal Paralegal Law and Skills Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Payroll (UK Payroll) UK Payroll 1: Introduction Introduction to Payroll Management 22 An Overview of Payroll UK Payroll 2: The UK Payroll System Running the payroll - Part 1 Running the payroll - Part 2 Manual payroll Benefits in kind Computerised systems Total Photo scenario explained UK Payroll 3: Brightpay Brightpay conclude Find software per HMRC Brightpay Add a new employee Add 2 more employees Payroll settings Monthly schedule - 1 Sara Monthly schedule - Lana Monthly schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices Journal entries 102 Schedule AEO Payroll run for Jan & Feb 2018 Leavers - p45 End of Year p60 Installing Brightpay UK Payroll 4: Paye, Tax, NI PAYE TAX NI Pensions Online calculators Payslips Journal entries UK Payroll 5: Conclusion and Next Steps Conclusion and Next Steps Course 04: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 05: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 06: Workplace Professionalism and boundaries - Level 2 Positioning Yourself as a Professional Enhancing Your Professional Image Expanding Your Skills Communicating for Results Building Relationships and Networks Course 07:Preventing Workplace Violence and Harassment Level 3 Section 1: Workplace Management: Violence What Is Workplace Harassment? Identifying the Bully How to Handle Workplace Violence Risk Assessment (I) Risk Assessment (II) Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy Section 2: Workplace Management: Harassment The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath Course 08:Performance Management Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Conclusion Course 09: Decision Making What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision Making for Conflict Management Course 10: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing With Fractures and Dislocations Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing with Minor Injuries at the Workplace Call for an Emergency Course 11: Effective Communication Skills Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Personal assistants usually carry out support tasks for individuals and managers, including administration, diary management, event planning, etc. So, anyone looking for a job in this field or existing professionals looking to reskill can take this course. Requirements Our Personal Assistant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this PA - Personal Assistant course, it can be studied in your own time at your own pace. Career path PA, personal assistant, personal secretary, executive secretary, executive assistant - are some familiar job roles that our PA - Personal Assistant bundle course might take you into. Support Secretary Data Entry Clerk Administrative Assistant Office Manager Personal Concierge Executive Assistant Certificates Certificate of completion Digital certificate - Included

Deal Price is Active! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Procurement Administrator Course might help you get there! Expand your expertise with high-quality training - study the Procurement Administrator and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Procurement Administrator at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Procurement Administrator Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Procurement Administrator course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The Procurement Administrator course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive Procurement Administrator course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Procurement Administrator course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the Procurement Administrator course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Experts created the Procurement Administrator course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Procurement Administrator course and take a step toward a brighter future! *** Course Curriculum *** Procurement Administrator Course Module 01: Supply Chain Basics Defining Supply Chain Management Reducing Time to Market Module 02: Role of Procurement in an Organisation Purchasing and Supply in Different Types of Organisation Centralisation & Decentralisation Methods of Organising the function Departmental Organisation Purchasing in the Organisation Structure Module 03: The Purchasing Cycle The Steps in the Cycle Additional Points to Consider Identifying a Need The Purchase Requisition Material Requirements Planning Schedule Module 04: Purchasing Toolkits Analysing the Price General Economic Issues Variable-Margin Pricing Six Categories of Cost Module 05: Managing Competitive Bids RFPs and RFQ's Using Weighted Analysis The Halo Effect Using a Selection Committee Elements of the Analysis Module 06: Quality Management Defining Quality Quality System Specifications Module 07: Supplier Relationship Management Defining Supplier Relationship Management Collaborative Business Relationships Models of Supplier Relationships Relationship Formation Module 08: Analysing and Reducing Risk in the Supply Chain Defining Risk Management The Risk Management Process Risk Estimation Risk Identification Techniques Risk Analysis Methods and Techniques Best Practices of Risk management Module 09: Improving Efficiency and Accuracy Reason for Evaluating Supplier Performance Things to Evaluate Quantitative Approaches to Supplier Evaluation Service Level Agreement The Seven Cs of Effective Supplier Evaluation Module 10: Category Management Introduction to Category Management Categories of Category Management Themes of Category Management Category Management Risk Profiling Corporate Travel Capital Investment Procurement Module 11: Inventory Management Introduction Provisioning System Order Quantities & Stock Control Material Requirement Planning (MRP) Module 12: E-Procurement Electronic Data Interchange (EDI) E-Hub, Exchanges, Portals, Marketplace E-Catalogue Module 13: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 14: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them How to Deal with Difficult Customers Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Procurement Administrator at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate of completion Digital certificate - £10 Diploma in Procurement Administrator at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Procurement Administrator at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Our Parenting Skills Training course is intended to empower parents with valuable knowledge and practical techniques to nurture positive relationships with their children. You will learn effective communication strategies, and disciplinary methods to foster a healthy parent-child bond. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn and understand everything about parenting. Develop the skills required to become a good parent. Gain an understanding of the strategies and techniques needed to gain expertise in parenting. Learn to understand your child. Learn to enhance parenting abilities. Learn to teach and develop discipline in your child. Be able to teach them the correct values. Understand the power of monitoring your child. Get the introduction of the parent pledge and understand its importance. Why Parenting Skills Training Course right for you? This Parenting Skills Training Course Online is perfect for those who want to learn basic and advanced parenting skills. Parenting is a complex task and without the proper training, it is rather tough to become a good parent. This comprehensive online course will teach you the techniques and strategies required to help you become a good parent. This popular Parenting Skills Training Course Online will help you develop the skills required to understand your child and improve your parenting abilities. You will also be able to monitor your children, teach values to them and perform many more practical actions after taking this flexible online course. By the end of the course, you will be able to build a strong parent child relationship, understand your child better and learn the strategies and techniques required to acquire expertise in parenting. Parenting Skills Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Goals & First Concepts The Myth Of 'nothing To It Parenting' The 2 Phases Of Parenting The Power Of Mentoring Your Child Teaching Values They Will Keep Parenting Basics … And Beyond! Powerful Communication Skills The Power Of Re-framing & Building Agreements Why Do Kids Do The Things They Do 'the Parent's Pledge' Disciplining The Right Way The Power Of 'life Lessons' Who should take this course? This Parenting Skills Training Course Online is for all the parents willing to enhance their parent abilities. Those who want to become parents and those who already are can also opt for this informative course. Therapists who aspire to advance their skills can also go for this online parenting skills course. Entry Requirements There are no academic entry requirements for this Parenting Skills Training Course Online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Parenting Skills Training Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Diploma in Customer Service: Telephone Etiquette - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Diploma in Customer Service: Telephone Etiquette - Old Version Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Assignment Assignment - Diploma In Customer Service: Telephone Etiquette 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

If you ever wanted to join a rewarding career as a nurse, paramedic, healthcare assistant or social worker then our Level 3 Diploma in Health and Social Care will help you reach heights that you never dreamt of. In the UK, job opportunities for individuals with a Level 3 Diploma in Health and Social Care are abundant, with a variety of positions available across the healthcare sector. The Office for National Statistics highlights a current vacancy rate of around 152,000 in the social care sector alone. And according to Reed a Social Care Practitioner can earn from £35,000 to £40,000 in a year depending on qualification, experience, location and other factors. This Health and Social Care course will teach the fundamentals, key principles and policies, the rights and responsibilities of a health and social care worker. Not only that you will also learn the Legal, Professional Standards, and Ethical Aspects of it as well. Your journey to a meaningful and impactful career in health and social care starts here. Enrol today in our Level 3 Diploma in Health and Social Care and take the first step towards a future where your work truly matters. Key Features This Health and Social Care (UK) Course is CPD Certified Level 3 Diploma Free Certificate from Reed CIQ Approved Health and Social Care (UK) Course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Health and Social Care course is a smart investment in your professional future. Our Health and Social Care course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Health and Social Care course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Health and Social Care course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Module 01: Fundamentals of Health and Social Care Module 02: Relevance of Communication in Health and Social Care Module 03: Rights and Responsibilities in Health and Social Care Roles Module 04: Caregiver and Healthcare Professional Roles Module 05: Promoting Equality, Diversity, and Rights in Health and Social Care Module 06: Key Principles and Policies in Health and Social Care Work Module 07: Legal, Professional Standards, and Ethical Aspects of Health Care - Part 1 Module 08: Legal, Professional Standards, and Ethical Aspects of Health Care - Part 2 Module 09: Safeguarding Vulnerable Individuals in Health and Social Care Module 10: Health and Safety Responsibilities in the Care Setting Module 11: Risk Management Practices in Health and Social Care Learning Outcomes After completing this Level 3 Diploma in Health and Social Care (UK) Course, you will be able to: Apply fundamental health and social care principles in diverse professional settings. Demonstrate effective communication strategies within health and social care contexts. Understand and uphold rights and responsibilities in health and social care roles. Differentiate roles of caregivers and healthcare professionals in care environments. Advocate for equality, diversity, and rights within health and social care. Implement key policies, legal standards, and ethical aspects in healthcare practices. Certification After completing this Level 3 Diploma in Health and Social Care (UK) course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Level 3 Diploma in Health and Social Care 3:54:16 1: Module 01: Fundamentals of Health and Social Care Preview 09:53 2: Module 02: Relevance of Communication in Health and Social Care 22:34 3: Module 03: Rights and Responsibilities in Health and Social Care Roles 21:55 4: Module 04: Caregiver and Healthcare Professional Roles 13:58 5: Module 05: Promoting Equality, Diversity, and Rights in Health and Social Care 25:57 6: Module 06: Key Principles and Policies in Health and Social Care Work 11:32 7: Module 07: Legal, Professional Standards, and Ethical Aspects - Part 1 27:43 8: Module 08: Legal, Professional Standards, and Ethical Aspects - Part 2 27:35 9: Module 09: Safeguarding Vulnerable Individuals in Health and Social Care 25:08 10: Module 10: Health and Safety Responsibilities in the Care Setting 26:44 11: Module 11: Risk Management Practices in Health and Social Care 19:17 12: CPD Certificate - Free 01:00 13: Leave A Review 01:00 Who is this course for? This Health and Social Care course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Health and Social Care. Moreover, this course is ideal for: Aspiring Health and Social Care Professionals Support Workers in Health and Social Care Settings Individuals Pursuing a Career in Care Services Healthcare Assistants and Caregivers Those Aiming for a Role in Health and Social Care Administration Requirements There are no requirements needed to enrol into this Health and Social Care course. We welcome individuals from all backgrounds and levels of experience to enrol into this Health and Social Care course. Career path After finishing this Health and Social Care course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Health and Social Care are: Mental Health Support Worker - £20K to 26K/year. Social Worker - £27K to 35K/year. Care Home Manager - £30K to 40K/year. Health and Safety Officer - £25K to 35K/year. Community Outreach Coordinator - £22K to 30K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.