5402 Courses

Embark on a transformative journey with our comprehensive 'Chair Massage Course,' meticulously designed for both novices and seasoned practitioners. This course delves deep into the art of chair massage, a therapy rooted in ancient practices yet remarkably relevant in today's stress-laden society. You'll commence with an engaging introduction, setting the stage for a deep exploration of various techniques such as palm walking, fists, cat trap, and butterfly movements.  The curriculum progresses through advanced methods like forearms, thumbs, bow stretch, and sensitive spot identification, culminating in an adept understanding of the chair massage's intricacies. Moreover, the course offers invaluable insights into creating an optimal therapeutic environment, from selecting the right chair to understanding the significance of yin and yang in your practice.  Whether you're looking to enhance your skills or begin a new career path, this course offers a unique blend of traditional wisdom and modern application, ensuring a holistic learning experience. Learning Outcomes: Acquire a foundational understanding of chair massage techniques and their application. Develop skills in advanced massage methods, including specialised strokes and pressure points. Gain insights into creating a conducive therapeutic environment for optimal client experience. Learn the business aspects of chair massage, including equipment selection and client management. Master the art of feedback reception and adaptation for continuous improvement in practice. Why buy this Chair massage course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Chair massage course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals seeking a new career in therapeutic massage. Existing massage therapists aiming to broaden their skill set. Wellness enthusiasts interested in learning a new form of stress relief. Healthcare professionals looking to add complementary therapies to their repertoire. Entrepreneurs wanting to start a chair massage business. Prerequisites This Chair massage course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Chair massage course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Chair Massage Therapist: £18,000 - £25,000 Wellness Consultant: £25,000 - £35,000 Spa Manager: £30,000 - £45,000 Corporate Wellness Coordinator: £28,000 - £40,000 Healthcare Professional (with massage expertise): £30,000 - £50,000 Entrepreneur in Therapeutic Services: Variable income, depending on business success. Course Curriculum Getting Started Welcome to my course! 00:02:00 Intro Cut 00:01:00 The problems 00:02:00 Practice time 00:08:00 Let's get going! Practice newest 00:08:00 Seates 00:05:00 Spinal pos 00:03:00 Contras 00:02:00 Intro steps 00:01:00 Start new 00:06:00 Palm walking and fists 00:04:00 Cat trap 00:01:00 Butterfly 00:02:00 Side of hand 00:07:00 Fore arms 00:03:00 Type 00:01:00 Thumbs newest 00:10:00 Bow stretch 00:04:00 Fore front 00:01:00 Cat paws 00:01:00 Neck head 00:07:00 Arms music 00:13:00 Perc 00:01:00 Fifteen intro 00:01:00 Fifteen min speed 00:16:00 Forty intro 00:01:00 Forty min 00:38:00 Intro tips 00:01:00 Close eyes 00:02:00 Sensitive spots 00:02:00 Speed 00:02:00 Feedback 00:01:00 Phones 00:02:00 Dress 00:03:00 Yin yang 00:02:00 Finish 00:03:00 Buying chair 00:04:00 Face crest 00:02:00 Business new 00:05:00 The perfect form 00:03:00 Congrats new cut 00:01:00 Assignment Assignment - Chair massage course 00:00:00

Boost Your Career By Enrolling In This Sports and Fitness Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. Achieve Your Fitness Goals with Our Sports and Fitness Course Bundle - Learn About Hormone Health, Nutrition, Exercise Science, Pain Management, and More to Improve Your Overall Health and Wellbeing. The Sports and Fitness Course Bundle is designed to help individuals achieve their fitness goals. The bundle covers a range of topics, including hormone health, nutrition, exercise science, pain management, and personal hygiene. Participants will learn practical strategies to improve their overall health and wellbeing. This Sports and Fitness bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Sports and Fitness Bundle Package includes: Course 01: Advanced Diploma in Sports and Fitness at QLS Level 6 10 Additional CPDQS Accredited Premium Courses - Course 01: Hormone Health & Testosterone Course Course 02: Dieting For Weight Loss Course 03: Science Behind Workout Course 04: Pain Management Course 05: Nutrition - Course Course 06: Ketogenic Diet Mastery Course 07: Getting Started Vegan Vegetarian Cooking Course 08: Eye Relaxation Technique Course 09: Basic First Aid Course 10: Personal Hygiene Course Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This Sports and Fitness bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. Learning Outcomes of Sports and Fitness: Training Techniques After completing this course, you will be able to: Understand the science behind dieting for weight loss Apply exercise science principles for optimal fitness Manage pain and injuries related to exercise Understand nutrition and its impact on health and fitness Apply ketogenic diet principles for weight loss and management Cook healthy and delicious vegan and vegetarian meals Use eye relaxation techniques to reduce stress and improve vision Provide basic first aid in emergency situations. Why Choose Us? Get a Free QLS endorsed Certificate upon completion of Sports and Fitness Get a free student ID card with Sports and Fitness Training program (£10 postal charge will be applicable for international delivery) The Sports and Fitness is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Sports and Fitness course materials The Sports and Fitness comes with 24/7 tutor support Start your learning journey straightaway with Sports and Fitness: Training Techniques! The Sports and Fitness Course Bundle is designed to provide participants with a comprehensive understanding of various topics related to fitness and health. The bundle includes courses on hormone health, nutrition, exercise science, pain management, personal hygiene, and more. Participants will learn the science behind dieting for weight loss, exercise science principles for optimal fitness, pain management techniques, and nutrition and its impact on health and fitness. The bundle also includes courses on the ketogenic diet, cooking healthy vegan and vegetarian meals, eye relaxation techniques, and basic first aid. The course is ideal for individuals who want to improve their overall health and wellbeing. *** Course Curriculum *** Course 01: Advanced Diploma in Sports and Fitness Coaching at QLS Level 6 Module 01: Introduction Module 02: Skills and Responsibilities of Sports Coaches Module 03: Principles of Coaching Module 04: The Psychology of Sports Coaching - Part 1 Module 05: The Psychology of Sports Coaching - Part 2 Module 06: Physical Fitness for Athletes - Part 1 Module 07: Physical Fitness for Athletes - Part 2 Module 08: Coaching Football - Techniques Module 09: Coaching Football - Tactics Module 10: Coaching Strategies in Cricket Module 11: Notes for Coaches in Cricket Module 12: Coaching for Other Popular Sports Module 13: Battling Drugs Module 14: Nutrition Concerns for Athletes Module 15: Sports Injury Prevention and Rehabilitation Assessment Process of Sports and Fitness: Training Techniques You have to complete the assignment questions given at the end of the Sports and Fitness: Training Techniques course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sports and Fitness: Training Techniques bundle is suitable for Fitness enthusiasts Athletes Coaches and trainers Healthcare professionals Individuals seeking to improve their overall health and wellbeing Requirements You will not need any prior background or expertise to enrol in this Sports and Fitness: Training Techniques. Career path This Sports and Fitness: Training Techniques bundle will allow you to kickstart or take your career in the related sector to the next stage. Personal Trainer (£15,000 - £50,000 per year) Sports Coach (£15,000 - £35,000 per year) Nutritionist (£20,000 - £50,000 per year) Physical Therapist (£20,000 - £45,000 per year) Fitness Manager (£20,000 - £40,000 per year) Certificates Advanced Diploma in Sports & Fitness Coaching at QLS Level 6 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Sports & Fitness Coaching at QLS Level 6, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the Sports & Fitness bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). Certificate Accredited by CPDQS Digital certificate - £10

Specializing in Corrective Exercise with NASM can stretch your earning potential along with your clients’ abilities to reduce the risk of injury—helping them move, feel and live better. By becoming a Corrective Exercise Specialist, you’ll take your fitness career and ability to help your clients to new levels. You’ll learn how to assess clients in a whole new way. It will help you better identify their movement compensations, where they are weak or strong, and hone your ability to use that knowledge to design effective and efficient programs. You’ll take your ability to assess clients from generalized to specific, breaking assessments down into smaller, more in-depth pieces so you can identify different parts of the body in need of attention.

Buy Big. Save Big; Save Now: £403! Offer Ends Soon; Hurry Up!! The demand for First Line Management professionals is skyrocketing. Businesses are realising the significance of this discipline and its role in their overall success. As a project/ team/ line manager, your job is to oversee & evaluate employee contribution, performance and development. Developing fundamental leadership skills will help you bridge the gaps in your team and increase productivity. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to First Line Management substantial and easier than ever! Our course has been developed by industry experts to teach you the key factors of becoming a great line manager. The advanced audiovisual materials will aid you in assessing your team members' potential as well as resolve any difficulties they may be experiencing at work. With this first line management program, you will learn the required skills and enhance your workplace expertise in order to move up the corporate ladder. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. You'll get a Free Student ID card by enrolling in this First Line Management course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the First Line Management course today - gear up with the essential skills to set yourself up for excellence! What Will You Learn From This First Line Management Course: How to be a great line manager Behaviour & roles of a line manager in human resource management Coaching & mentoring tips & tools to maximise the full potential of staff members & team success Ability to effectively supervise & guide team members Team managing including creating plans and talent development Effectively communicating with team members verbally & emotionally Discover different performance measurement tools How to deal with stress at work Ability to multitask and meet deadlines through time management Dynamics of human resource management & employee relationship Anger managing & how to handle conflicts in teams Employment law and career path in line management Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) *** Course Curriculum *** Here is the curriculum breakdown of the course: Module 01: Introduction to Line Management Module 02: Coaching and Mentoring Module 03: Supervising, Motivating and Counselling Module 04: Managing Talent Module 05: Effective Communication Skills Module 06: Performance Appraisal Management Module 07: Managing Stress Module 08: Prioritising and Managing Time Module 09: Employee Relations Module 10: Handling Conflict Module 11: Employment Law for Line Managers Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £129 (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed HardCopy Certificate inside the UK 39 GBP for Printed HardCopy Certificate outside the UK (international delivery) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for someone who is working with a small/big team and is responsible for team. With our online programme, you can learn the skills you need to lead your team to success. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path Anyone with a keen interest in management will find this course beneficial. Master in the required skills and earn your CPD accredited certification to explore opportunities like: Line Manager Project Manager Team Leader HR and Training Managers Product Manager First Line Manager

Anxiety is one of the most common challenges faced by clients seeking hypnotherapy. In this in-depth masterclass, you’ll gain the knowledge and tools to support individuals struggling with stress, anxiety, and panic disorders. This session is designed to empower hypnotherapists with practical, evidence-based approaches that can be immediately applied to your practice.

Highlights of the Course Course Type: Online Learning Duration: 2 Hours 28 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about accounting Understand the core competencies and principles of accounting Explore the various areas of accounting Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert accountant Creative Accountant Course Master the skills you need to propel your career forward in accounting. This course will equip you with the essential knowledge and skillset that will make you a confident accountant and take your career to the next level. This comprehensive creative accountant course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this creative accountant course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective accounting practice and equip you with the essential skills, confidence and competence to assist you in the accounting industry. You'll gain a solid understanding of the core competencies required to drive a successful career in accounting. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for accountant or for people who are aspiring to specialise in accounting. Enrol in this creative accountant course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive creative accountant course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this accounting can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This creative accountant course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This creative accountant course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This creative accountant course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum The Three Types of Problem The Three Types Of Problem 00:05:00 Why Change Fails Why Change Fails 00:07:00 The Critical Problem The Critical Problem 00:07:00 Dealing with the Stress of a Critical Problem Dealing With The Stress Of A Critical Problem 00:05:00 The Tame Problem The Tame Problem 00:08:00 Additional Tools for Problem Solving Additional Tools For Problem Solving 00:07:00 The Four Frame Model The Four Frame Model 00:07:00 Wicked Problems Wicked Problems 05:45:00 What can we do with Wicked Problems What Can We Do With Wicked Problems 00:05:00 A Strategy to Deal with Wicked Problems A Strategy To Deal With Wicked Problems 00:09:00 Problem Solving Tools for Wicked Problems Problem Solving Tools For Wicked Problems 00:07:00 Solution Focussed Approaches Solution Focussed Approaches 00:06:00 How to be a Change Agent How To Be A Change Agent 00:09:00 Key Learning Points Key Learning Points 00:10:00 Assessment Assessment - Creative Accountant 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Getting Started ILM Level 2 Diploma in Team Leading course is designed to provide new and aspiring team leaders with a thorough understanding of the leadership role and its wide-ranging responsibilities. As a widely accepted and nationally recognised course, it is an ideal platform to start your journey towards a successful leadership career. This course aims to provide a thorough understanding of core team-leading competencies, such as communication, motivation, and performance management, while also looking into the specific areas of leadership relevant to your workplace context. Through an extensive selection of modules you will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals. Key Benefits For Learners Take control of your personal development Communicate clearly and confidently Engage and support your team Build positive and productive relationships at work Get a nationally recognised qualification For Organisations Provide team leaders with extensive training to ensure they have the required skills to lead their teams effectively. Equip staff with the competence and knowledge needed to effectively manage people Cultivate strong relationships within and outside the organisation. Encourage staff to engage in continuous learning and development Foster a culture of open communication, active listening, and seamless collaboration which paves way to increased productivity and job satisfaction. Career Pathways The ILM Level 2 Team Leading can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £27,835 per annum Supervisor, with an estimated average salary of £22,480 per annum Team Coordinator, with an estimated average salary of £25634 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 1500-2000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements ILM Level 2 Diploma in Team Leading is designed for new aspiring team leaders, which gives an in-depth introduction to the role and responsibilities of a team leader. To be eligible for this course, you must: Be 18 years of age and over Be new to a team leader role or have some experience in team leading or similar job role. Possess the ability to complete the Level 2 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression This qualification will provide progression opportunities to other qualifications such as: ILM Level 3 Diploma in Management ILM Level 4 NVQ Diploma in Management ILM Level 4 Diploma in the Principles of Leadership & Management Why gain a ILM Qualification? This course is designed for team leaders, aiming to support the development of their skills in leading a team, ensuring that the team's work meets organisational objectives, and contributing to planning, problem-solving, and decision-making. The Level 2 course provides an in-depth introduction to critical roles and responsibilities for those new to a leadership position. Each module equips you with essential skills to successfully lead a team, including planning, allocating, and monitoring work. Additionally, you will learn motivation techniques and how to address complex issues such as underperformance. Successful completion of the course could lead you to progression to Level 2 or 3 courses. Through this course you will learn how to develop yourself as a Team Leader, how to improve the performance of your team and how to plan and monitor work. ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Resolve Customers' Complaints Reference No : 8620-323 Credit : 4 || TQT : 40 UNIT2- Lead and Manage a Team Reference No : 8620-202 Credit : 5 || TQT : 50 UNIT3- Principles of Team Leading Reference No : 8620-203 Credit : 5 || TQT : 50 UNIT4- Understand Business Reference No : 8620-204 Credit : 4 || TQT : 40 UNIT5- Develop Working Relationships with Colleagues Reference No : 620-205 Credit : 3 || TQT : 30 UNIT6- Manage Team Performance Reference No : 8620-301 Credit : 4 || TQT : 40 UNIT7- Manage Conflict within a Team Reference No : 8620-310 Credit : 5 || TQT : 50 UNIT8- Health and Safety Procedures in the Workplace Reference No : 8620-208 Credit : 2 || TQT : 20 UNIT9- Manage Personal Performance and Development Reference No : 8620-200 Credit : 4 || TQT : 40 UNIT10- Communicate Work-Related Information Reference No : 8620-201 Credit : 4 || TQT : 40 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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