Name: Communication Skills 1 Day Training in Fleet
Price: 595 GBP
Availability: InStock

Tonbridge

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Mangates

Customer Service Essentials 1 Day Training in Tonbridge

Boost Customer Satisfaction: Join us 1 Day Training in Tonbridge

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Cirencester

Customer Service Essentials 1 Day Training in Cirencester

Boost Customer Satisfaction: Join us 1 Day Training in Cirencester

Portree

Customer Service Essentials 1 Day Training in Portree

Boost Customer Satisfaction: Join us 1 Day Training in Portree

London

Customer Service Essentials 1 Day Training in London

Boost Customer Satisfaction: Join us 1 Day Training in London

Fleet 

Customer Service Essentials 1 Day Training in Fleet

Boost Customer Satisfaction: Join us 1 Day Training in Fleet

Bournemouth

Customer Service Essentials 1 Day Training in Bournemouth

Boost Customer Satisfaction: Join us 1 Day Training in Bournemouth

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Tonbridge
























































































Communication Skills 1 Day Training in Portree








































































Communication Skills 1 Day Training in London


























































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication Skills 1 Day Training in Fleet 












































Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

General Admission

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Welcome to Marketing Communications Excellence: Reaching Your Audience. In this course, you&#39;ll learn: <ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to Marketing Communication:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of marketing communication and its role in promoting products, services, and brands.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Historical context and evolution of marketing communication strategies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Current trends and the impact of digital media on marketing communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Communication Theory (Murf Version):<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A unique perspective on communication theory with a focus on practical applications.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploration of Murf Version, a framework that synthesizes established communication theories for real-world scenarios.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Case studies illustrating the successful application of Murf Version in marketing communication campaigns.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Communication Theory:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">In-depth examination of classical and contemporary communication theories.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analysis of how communication theories can inform and enhance marketing communication strategies.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Practical exercises applying communication theories to real-world marketing challenges.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethics in Marketing Communications:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploration of ethical considerations in marketing communication.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Discussion on responsible advertising, transparency, and building trust with consumers.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Case studies highlighting ethical dilemmas and solutions in marketing communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding Consumer Mindset (Customer Decision-Making Process):<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Examination of the psychological factors influencing consumer decision-making.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Analysis of the customer journey and touchpoints in the decision-making process.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for tailoring marketing communication messages to resonate with diverse consumer mindsets.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Marketing Communications Mix:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the marketing communications mix, including advertising, public relations, sales promotion, direct marketing, and personal selling.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Integration of traditional and digital channels for a cohesive marketing communication strategy.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Hands-on exercises in developing and implementing a comprehensive marketing communications plan.</li></ul></li></ol>

Welcome to Marketing Communications Excellence: Reaching Your Audience. In this course, you'll learn:


Introduction to Marketing Communication:Overview of marketing communication and its role in promoting products, services, and brands.Historical context and evolution of marketing communication strategies.Current trends and the impact of digital media on marketing communication.
Communication Theory (Murf Version):A unique perspective on communication theory with a focus on practical applications.Exploration of Murf Version, a framework that synthesizes established communication theories for real-world scenarios.Case studies illustrating the successful application of Murf Version in marketing communication campaigns.
Communication Theory:In-depth examination of classical and contemporary communication theories.Analysis of how communication theories can inform and enhance marketing communication strategies.Practical exercises applying communication theories to real-world marketing challenges.
Ethics in Marketing Communications:Exploration of ethical considerations in marketing communication.Discussion on responsible advertising, transparency, and building trust with consumers.Case studies highlighting ethical dilemmas and solutions in marketing communication.
Understanding Consumer Mindset (Customer Decision-Making Process):Examination of the psychological factors influencing consumer decision-making.Analysis of the customer journey and touchpoints in the decision-making process.Strategies for tailoring marketing communication messages to resonate with diverse consumer mindsets.
The Marketing Communications Mix:Overview of the marketing communications mix, including advertising, public relations, sales promotion, direct marketing, and personal selling.Integration of traditional and digital channels for a cohesive marketing communication strategy.Hands-on exercises in developing and implementing a comprehensive marketing communications plan.

John Academy

Accredited Digital Marketing

Digital Marketing

Business Communication Skills

Google Digital Marketing

Explore the art and science of Marketing Communications Excellence in our comprehensive course. Master communication theory, ethical practices, and consumer psychology to create impactful campaigns. Dive into the Marketing Communications Mix and learn strategies for reaching and engaging your audience effectively. Elevate your skills and stay ahead in the ever-evolving world of marketing. Join us now to enhance your communication prowess and drive success in the digital age!

Marketing Communications Excellence: Reaching Your Audience


Cognicert ISO 7101:2023 Healthcare Quality Lead Auditor CourseCertify by Cognicert Limited www.cognicert.comTraining Overview: The ISO 7101 Lead Auditor Course is designed to provide participants with the knowledge and skills required to lead audits of Healthcare Quality Management systems (HQMS) based on ISO 7101:2023. This comprehensive training program covers the principles, processes, and practices of auditing HQMS, focusing on key areas such as audit planning, conducting audits, reporting, and follow-up activities.ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.Target Audience:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Healthcare Quality assurance managers and officers.</li><li fr-original-style="" style="box-sizing: border-box;">Internal auditors responsible for auditing HQMS within organizations.</li><li fr-original-style="" style="box-sizing: border-box;">Professionals seeking to become certified lead auditors for ISO 7101 audits.</li><li fr-original-style="" style="box-sizing: border-box;">Personnel involved in implementing and maintaining HQMS within organizations.</li></ul>Reference Standards:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">ISO 7101:2023 - Healthcare Quality Management systems - Requirements.</li><li fr-original-style="" style="box-sizing: border-box;">They will understand how to apply ISO 19011:2018 and ISO 17011:2017 principles to ensure effective auditing, conformity assessment, and continual improvement within the Artificial Intelligence industry.</li></ul>Objectives:By the end of the course, participants will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand the principles and requirements of ISO 7101:2023.</li><li fr-original-style="" style="box-sizing: border-box;">Interpret and apply the requirements of ISO 7101 during audit activities.</li><li fr-original-style="" style="box-sizing: border-box;">Plan and prepare for HQMS audits effectively, including developing audit programs and checklists.</li><li fr-original-style="" style="box-sizing: border-box;">Conduct HQMS audits in accordance with ISO 7101 requirements, including gathering evidence, interviewing personnel, and documenting findings.</li><li fr-original-style="" style="box-sizing: border-box;">Apply audit techniques and methodologies to identify nonconformities and areas for improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Prepare audit reports and communicate findings to relevant stakeholders.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the process for audit follow-up and verification of corrective actions.</li></ul>Learning Outcome: Upon completion of the course, participants will be able to lead and conduct audits of HQMS effectively, in line with the requirements of ISO 7101:2023. They will possess the necessary knowledge and skills to plan, execute, report on, and follow up audits, contributing to the continual improvement of organizational processes and systems.Course Content:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to ISO 7101:2023<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Overview of the standard</li><li fr-original-style="" style="box-sizing: border-box;">Key concepts and principles of Healthcare Quality Management</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Principles of Auditing According to ISO 19011<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Fundamental concepts of auditing</li><li fr-original-style="" style="box-sizing: border-box;">Roles and responsibilities of auditors</li><li fr-original-style="" style="box-sizing: border-box;">Ethical considerations in auditing</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Planning and Preparation according to ISO 17021:2015<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Developing audit objectives and scope</li><li fr-original-style="" style="box-sizing: border-box;">Establishing audit criteria and methods</li><li fr-original-style="" style="box-sizing: border-box;">Creating audit programs and checklists</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Conducting Audits<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Techniques for gathering evidence</li><li fr-original-style="" style="box-sizing: border-box;">Interviewing skills and communication techniques</li><li fr-original-style="" style="box-sizing: border-box;">On-site audit activities and observations</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Reporting<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Documentation of audit findings</li><li fr-original-style="" style="box-sizing: border-box;">Preparation of audit reports</li><li fr-original-style="" style="box-sizing: border-box;">Presentation of findings to management and stakeholders</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Audit Follow-up and Corrective Actions<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Verification of corrective actions</li><li fr-original-style="" style="box-sizing: border-box;">Monitoring and measuring audit performance</li><li fr-original-style="" style="box-sizing: border-box;">Continuous improvement of the audit process</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Case Studies and Practical Exercises<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Application of audit principles and techniques through hands-on exercises and real-world scenarios.</li></ul></li></ul>Duration: 5 days Training Methodologies<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Case Study</li><li fr-original-style="" style="box-sizing: border-box;">Individual Exercises</li><li fr-original-style="" style="box-sizing: border-box;">Role Play</li><li fr-original-style="" style="box-sizing: border-box;">Group Exercises</li><li fr-original-style="" style="box-sizing: border-box;">Group Presentation</li><li fr-original-style="" style="box-sizing: border-box;">Examination</li></ul>

Cognicert ISO 7101:2023 Healthcare Quality Lead Auditor Course
Certify by Cognicert Limited www.cognicert.com
Training Overview: The ISO 7101 Lead Auditor Course is designed to provide participants with the knowledge and skills required to lead audits of Healthcare Quality Management systems (HQMS) based on ISO 7101:2023. This comprehensive training program covers the principles, processes, and practices of auditing HQMS, focusing on key areas such as audit planning, conducting audits, reporting, and follow-up activities.
ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.
Target Audience:
Healthcare Quality assurance managers and officers.
Internal auditors responsible for auditing HQMS within organizations.
Professionals seeking to become certified lead auditors for ISO 7101 audits.
Personnel involved in implementing and maintaining HQMS within organizations.
Reference Standards:
ISO 7101:2023 - Healthcare Quality Management systems - Requirements.
They will understand how to apply ISO 19011:2018 and ISO 17011:2017 principles to ensure effective auditing, conformity assessment, and continual improvement within the Artificial Intelligence industry.
Objectives:
By the end of the course, participants will be able to:
Understand the principles and requirements of ISO 7101:2023.
Interpret and apply the requirements of ISO 7101 during audit activities.
Plan and prepare for HQMS audits effectively, including developing audit programs and checklists.
Conduct HQMS audits in accordance with ISO 7101 requirements, including gathering evidence, interviewing personnel, and documenting findings.
Apply audit techniques and methodologies to identify nonconformities and areas for improvement.
Prepare audit reports and communicate findings to relevant stakeholders.
Understand the process for audit follow-up and verification of corrective actions.
Learning Outcome: Upon completion of the course, participants will be able to lead and conduct audits of HQMS effectively, in line with the requirements of ISO 7101:2023. They will possess the necessary knowledge and skills to plan, execute, report on, and follow up audits, contributing to the continual improvement of organizational processes and systems.
Course Content:
Introduction to ISO 7101:2023Overview of the standardKey concepts and principles of Healthcare Quality Management
Principles of Auditing According to ISO 19011Fundamental concepts of auditingRoles and responsibilities of auditorsEthical considerations in auditing
Audit Planning and Preparation according to ISO 17021:2015Developing audit objectives and scopeEstablishing audit criteria and methodsCreating audit programs and checklists
Conducting AuditsTechniques for gathering evidenceInterviewing skills and communication techniquesOn-site audit activities and observations
Audit ReportingDocumentation of audit findingsPreparation of audit reportsPresentation of findings to management and stakeholders
Audit Follow-up and Corrective ActionsVerification of corrective actionsMonitoring and measuring audit performanceContinuous improvement of the audit process
Case Studies and Practical ExercisesApplication of audit principles and techniques through hands-on exercises and real-world scenarios.
Duration: 5 days
Training Methodologies
Case Study
Individual Exercises
Role Play
Group Exercises
Group Presentation
Examination

Cognicert Limited

ISO 7101 Healthcare Quality Management System Lead Auditor Course provides participants with the knowledge and skills necessary to lead audits of quality management systems within healthcare organizations. This comprehensive training program covers the principles, processes, and practices of auditing healthcare quality management systems, focusing on key standards and regulations applicable to the healthcare industry.

Cognicert ISO 7101 Healthcare Quality Lead Auditor Course

early bird registration

Get ready to explore the wonders of marketing communications and how you will hold the power of persuasion! From the foundations of Marketing Communication to delving into consumer psychology, this course will equip you with the essential knowledge and skills to excel in this exciting field.In this course you will unravel the secrets behind effective communication and ethical practices. Discover the art and science of compelling messaging, and learn how to influence consumer decisions ethically. Empower your craft for persuasive marketing strategies that resonate with your audience. Join us on a journey where creativity meets strategy, and success awaits!Key Features<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">CPD Accredited</li><li fr-original-style="" style="box-sizing: border-box;">FREE PDF + Hardcopy certificate</li><li fr-original-style="" style="box-sizing: border-box;">Fully online, interactive course</li><li fr-original-style="" style="box-sizing: border-box;">Self-paced learning and laptop, tablet and smartphone-friendly</li><li fr-original-style="" style="box-sizing: border-box;">24/7 Learning Assistance</li><li fr-original-style="" style="box-sizing: border-box;">Discounts on bulk purchases</li></ul>Course Curriculum of Marketing Communications Course<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Lesson 01 :Introduction to Marketing Communication</li><li fr-original-style="" style="box-sizing: border-box;">Lesson 02 :Communication Theory (Murf Version)</li><li fr-original-style="" style="box-sizing: border-box;">Lesson 03 :Ethics in Marketing Communications</li><li fr-original-style="" style="box-sizing: border-box;">Lesson 04 :Understanding Consumer Mindset (Customer Decision-Making Process)</li><li fr-original-style="" style="box-sizing: border-box;">Lesson 05 :The Marketing Communication Mix</li></ul>Learning Outcomes:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Grasp Marketing Communication basics for a strong foundation.</li><li fr-original-style="" style="box-sizing: border-box;">Navigate ethical challenges in Marketing Communications.</li><li fr-original-style="" style="box-sizing: border-box;">Analyse consumer mindset for effective decision-making.</li><li fr-original-style="" style="box-sizing: border-box;">Master the art of crafting the Marketing Communication Mix.</li><li fr-original-style="" style="box-sizing: border-box;">Develop persuasive skills to engage and influence target audiences.</li></ul>AccreditationThis course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.<h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
 </h2>

 <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
 <div fr-original-style="" style="box-sizing: border-box;">
 <div fr-original-style="" style="box-sizing: border-box;">
 <div fr-original-style="" style="box-sizing: border-box;">
 10 CPD hours / points
 </div>
 <div fr-original-style="" style="box-sizing: border-box;">
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div><h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
 <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Business professionals seeking marketing insights.</li><li fr-original-style="" style="box-sizing: border-box;">Individuals interested in understanding consumer behaviour.</li><li fr-original-style="" style="box-sizing: border-box;">Students eager to expand their marketing knowledge.</li><li fr-original-style="" style="box-sizing: border-box;">Entrepreneurs looking to boost their marketing efforts.</li><li fr-original-style="" style="box-sizing: border-box;">Anyone eager to explore the exciting realm and power of marketing communications.</li></ul>
 </div><h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
 </h2>

 <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
 <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Public Relations Specialist</li><li fr-original-style="" style="box-sizing: border-box;">Advertising Copywriter</li><li fr-original-style="" style="box-sizing: border-box;">Marketing Communications Specialist</li><li fr-original-style="" style="box-sizing: border-box;">Market Research Analyst</li><li fr-original-style="" style="box-sizing: border-box;">Content Marketing Manager</li><li fr-original-style="" style="box-sizing: border-box;">Brand Manager</li></ul>
 </div><h2 fr-original-style="" style="box-sizing: border-box;">
 
 <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
 </h2>

 <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
 <h4 fr-original-style="" style="box-sizing: border-box;">Digital certificate</h4>
 
 Digital certificate -
 Included
 
 <div fr-original-style="" style="box-sizing: border-box;">Once you&#39;ve successfully completed your course, you will immediately be sent a FREE digital certificate.</div>
 <h4 fr-original-style="" style="box-sizing: border-box;">Hard copy certificate</h4>
 
 Hard copy certificate -
 Included
 
 <div fr-original-style="" style="box-sizing: border-box;">Also, you can have your FREE printed certificate delivered by post (shipping cost &pound;3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only &pound;10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</div>

 </div>

The Marketing Communications Course offers a thorough exploration into the essentials of effective marketing communication strategies. Whether you're looking to grasp the fundamentals or refine your existing knowledge, this course provides a solid foundation in crafting clear, persuasive messages that connect with target audiences across diverse media. Understanding the core principles of messaging, branding, and campaign planning is essential for anyone keen on mastering the art of communication in marketing.
In a rapidly evolving digital landscape, the ability to communicate effectively is more crucial than ever. This course equips learners with the necessary tools to design and implement marketing communications that resonate. You'll dive into the various forms of media used in marketing, learn how to craft compelling narratives, and discover how to create integrated campaigns that drive results. Each module is crafted with precision, ensuring you gain not only knowledge but a broader understanding of how to navigate the marketing world with confidence and clarity.
Key Features
CPD Accredited
FREE PDF + Hardcopy certificate
Fully online, interactive course
Self-paced learning and laptop, tablet and smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Course Curriculum of Marketing Communications Course
Lesson 01: Introduction to Marketing Communication
Lesson 02: Communication Theory (Murf Version)
Lesson 03: Ethics in Marketing Communications
Lesson 04: Understanding Consumer Mindset (Customer Decision-Making Process)
Lesson 05: The Marketing Communication Mix
Learning Outcomes:
Grasp Marketing Communication basics for a strong foundation.
Navigate ethical challenges in Marketing Communications.
Analyse consumer mindset for effective decision-making.
Master the art of crafting the Marketing Communication Mix.
Develop persuasive skills to engage and influence target audiences.
Accreditation
This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
 CPD 
10 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Business professionals seeking marketing insights.
Individuals interested in understanding consumer behaviour.
Students eager to expand their marketing knowledge.
Entrepreneurs looking to boost their marketing efforts.
Anyone eager to explore the exciting realm and power of marketing communications.
 Career path 
Public Relations Specialist
Advertising Copywriter
Marketing Communications Specialist
Market Research Analyst
Content Marketing Manager
Brand Manager
 Certificates 
Digital certificate
 Digital certificate - Included 
Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
 Hard copy certificate - Included 
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Training Express

Online Course Marketing

Marketing Psychology

Marketing Management

Corporate Marketing

Media Marketing

Marketing Communications Course

<h2>Course Overview:</h2>


 
The 'Complete Communication Skills Master Class for Life' is a comprehensive and innovative course designed to transform your communication abilities and empower you with the tools to excel in any situation. Communication is the key to success in every aspect of life. Whether you want to improve your relationships, advance your career, or make a positive impact on the world, you need to master the art of communication. 


 
Statistics reveal that individuals with strong communication skills are more likely to secure leadership positions and earn higher salaries. According to a recent study, 85% of employers rank communication skills as one of the most crucial attributes when evaluating potential candidates. With this in mind, this course has been meticulously crafted to equip you with the necessary techniques to communicate effectively, persuasively, and with impact.

 
 
Through a dynamic and engaging learning experience, this course will take you on a journey of self-discovery and skill development. Drawing inspiration from the latest research in psychology, communication theory, and interpersonal dynamics, each module provides necessary tools and strategies that can be applied immediately in your personal and professional life.

 


<hr />

<h2>Key Features of the Course:</h2>

 
CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate, validating your newly acquired communication skills.

 
24/7 Learning Assistance: Yes, it's available round-the-clock to provide guidance, support, and clarification whenever needed, ensuring an optimal learning experience.



<hr />

<h2>Who is This Course For?</h2>


 
This course is suitable for individuals from all walks of life who are eager to enhance their communication skills. Whether you're a professional aiming to advance your career, a student preparing for job interviews, an entrepreneur looking to pitch ideas, or simply someone who wishes to become a more confident and effective communicator, this course is tailored to your needs.


<hr />

<h2>What You Will Learn:</h2>


 
In this course, you will embark on a transformative journey through seven modules, each focusing on a specific aspect of communication skills:
 

 
Module 01: Effective Communication - Discover the fundamentals of effective communication, including active listening, non-verbal cues, and adapting to different communication styles.
 
 
Module 02: How to Talk to Anyone - Unlock the secrets of engaging conversations, learn techniques to build rapport, and develop your networking skills.
 
 
Module 03: Power of Storytelling - Harness the persuasive power of storytelling to captivate your audience, convey complex ideas, and inspire action.
 
 
Module 04: Becoming an Influencer - Master the art of influence and learn strategies to persuade and motivate others effectively.
 
 
Module 05: Importance of Body Language - Understand the impact of body language in communication, learn to interpret non-verbal cues, and enhance your body language skills.
 
 
Module 06: Communication Skills for Job Interviews - Gain confidence and ace your interviews by learning essential communication techniques specific to job interviews.
 
 
Module 07: Public Speaking - Overcome stage fright, deliver impactful presentations, and become a confident public speaker.
 

<hr />

<h2>Why Enrol in This Course:</h2>

 
By enrolling in this course, you will acquire essential communication skills with clarity, confidence, and charisma. This course has received top reviews from learners who have successfully transformed their communication abilities, leading to improved relationships, enhanced career prospects, and increased self-confidence. Additionally, this course has been recently updated to incorporate the latest trends and best practices in communication, ensuring you receive the most relevant and up-to-date content.


<hr />

<h2>Requirements:</h2>

 
No prior experience or specific qualifications are optional to enrol in this course. Simply come with an open mind, a willingness to learn, and a desire to enhance your communication skills.


<hr />

<h2>Career Path:</h2>


 
Upon completion of this course, you will be equipped with the communication skills necessary for various professions, including:


<ul>
 	<li>Marketing Manager - Average UK Salary: £45,000</li> 
 	<li>Human Resources Manager - Average UK Salary: £50,000</li> 
 	<li>Sales Representative - Average UK Salary: £30,000</li> 
 	<li>Project Manager - Average UK Salary: £55,000</li> 
 	<li>Teacher/Trainer - Average UK Salary: £35,000</li> 
 	<li>Public Relations Officer - Average UK Salary: £30,000</li> 
 	<li>Customer Service Manager - Average UK Salary: £40,000</li> 

</ul>


<hr />

<h2>Certification:</h2>


 
Upon successfully completing the 'Complete Communication Skills Master Class for Life' course, you will receive a CPD certificate, recognising your achievement and validating your newly acquired communication skills.

 
Enrol today in this innovative course and unlock the power of effective communication to succeed in all areas of your life. Let your words become your greatest asset!


<hr /> <h3>Course Curriculum</h3><div>1 sections • 7 lectures • 04:13:00 total length</div><div><div><div><div><div><div><div>•Module 01: Effective Communication: 00:42:00</div><div><div>•Module 02: How to Talk to Anyone: 00:42:00</div><div><div>•Module 03: Power of Storytelling: 00:50:00</div><div><div>•Module 04: Becoming an Influencer: 00:31:00</div><div><div>•Module 05: Importance of Body Language: 00:27:00</div><div><div>•Module 06: Communication Skills for Job Interviews: 00:29:00</div><div><div>•Module 07: Public Speaking: 00:32:00</div></div></div></div></div></div></div></div></div></div></div></div></div>

Course Overview:
 The 'Complete Communication Skills Master Class for Life' is a comprehensive and innovative course designed to transform your communication abilities and empower you with the tools to excel in any situation. Communication is the key to success in every aspect of life. Whether you want to improve your relationships, advance your career, or make a positive impact on the world, you need to master the art of communication. 
 Statistics reveal that individuals with strong communication skills are more likely to secure leadership positions and earn higher salaries. According to a recent study, 85% of employers rank communication skills as one of the most crucial attributes when evaluating potential candidates. With this in mind, this course has been meticulously crafted to equip you with the necessary techniques to communicate effectively, persuasively, and with impact. 
 Through a dynamic and engaging learning experience, this course will take you on a journey of self-discovery and skill development. Drawing inspiration from the latest research in psychology, communication theory, and interpersonal dynamics, each module provides necessary tools and strategies that can be applied immediately in your personal and professional life. 



Key Features of the Course:
 CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate, validating your newly acquired communication skills.

 24/7 Learning Assistance: Yes, it's available round-the-clock to provide guidance, support, and clarification whenever needed, ensuring an optimal learning experience.




Who is This Course For?
 This course is suitable for individuals from all walks of life who are eager to enhance their communication skills. Whether you're a professional aiming to advance your career, a student preparing for job interviews, an entrepreneur looking to pitch ideas, or simply someone who wishes to become a more confident and effective communicator, this course is tailored to your needs.




What You Will Learn:
 In this course, you will embark on a transformative journey through seven modules, each focusing on a specific aspect of communication skills: 
 Module 01: Effective Communication - Discover the fundamentals of effective communication, including active listening, non-verbal cues, and adapting to different communication styles. 
 Module 02: How to Talk to Anyone - Unlock the secrets of engaging conversations, learn techniques to build rapport, and develop your networking skills. 
 Module 03: Power of Storytelling - Harness the persuasive power of storytelling to captivate your audience, convey complex ideas, and inspire action. 
 Module 04: Becoming an Influencer - Master the art of influence and learn strategies to persuade and motivate others effectively. 
 Module 05: Importance of Body Language - Understand the impact of body language in communication, learn to interpret non-verbal cues, and enhance your body language skills. 
 Module 06: Communication Skills for Job Interviews - Gain confidence and ace your interviews by learning essential communication techniques specific to job interviews. 
 Module 07: Public Speaking - Overcome stage fright, deliver impactful presentations, and become a confident public speaker. 



Why Enrol in This Course:
 By enrolling in this course, you will acquire essential communication skills with clarity, confidence, and charisma. This course has received top reviews from learners who have successfully transformed their communication abilities, leading to improved relationships, enhanced career prospects, and increased self-confidence. Additionally, this course has been recently updated to incorporate the latest trends and best practices in communication, ensuring you receive the most relevant and up-to-date content.




Requirements:
 No prior experience or specific qualifications are optional to enrol in this course. Simply come with an open mind, a willingness to learn, and a desire to enhance your communication skills.




Career Path:
 Upon completion of this course, you will be equipped with the communication skills necessary for various professions, including:

Marketing Manager - Average UK Salary: £45,000
Human Resources Manager - Average UK Salary: £50,000
Sales Representative - Average UK Salary: £30,000
Project Manager - Average UK Salary: £55,000
Teacher/Trainer - Average UK Salary: £35,000
Public Relations Officer - Average UK Salary: £30,000
Customer Service Manager - Average UK Salary: £40,000



Certification:
 Upon successfully completing the 'Complete Communication Skills Master Class for Life' course, you will receive a CPD certificate, recognising your achievement and validating your newly acquired communication skills.

 Enrol today in this innovative course and unlock the power of effective communication to succeed in all areas of your life. Let your words become your greatest asset!




Course Curriculum
1 sections • 7 lectures • 04:13:00 total length
•Module 01: Effective Communication: 00:42:00
•Module 02: How to Talk to Anyone: 00:42:00
•Module 03: Power of Storytelling: 00:50:00
•Module 04: Becoming an Influencer: 00:31:00
•Module 05: Importance of Body Language: 00:27:00
•Module 06: Communication Skills for Job Interviews: 00:29:00
•Module 07: Public Speaking: 00:32:00

Apex Learning

Meeting Skills

Professional Skills Course (PSC)

Presentation Skills

Communication Skills

Complete Communication Skills Master Class for Life

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				Unleash your inner orator with the Public Speaking Masterclass. Delve into modules that guide you through the art of captivating public speaking. Learn the nuances of content creation, storytelling, body language, and advanced presentation skills. Elevate your communication prowess and engage your audience with confidence and emotional connection. Master state management techniques to shine on any stage or platform. Learning Outcomes:<ul><li>Understand the fundamentals of effective public speaking.</li><li>Cultivate emotional connection through your speeches.</li><li>Craft compelling content to engage your audience.</li><li>Harness the power of storytelling in your presentations.</li><li>Utilize winning body language for impactful communication.</li><li>Learn advanced techniques to enhance your presentation skills.</li><li>Develop state management strategies for confidence and poise.</li></ul> Why buy this Public Speaking Masterclass? <ul><li>Unlimited access to the course for forever</li><li>Digital Certificate, Transcript, student ID all included in the price</li><li>Absolutely no hidden fees</li><li>Directly receive CPD accredited qualifications after course completion</li><li>Receive one to one assistance on every weekday from professionals</li><li>Immediately receive the PDF certificate after passing</li><li>Receive the original copies of your certificate and transcript on the next working day</li><li>Easily learn the skills and knowledge from the comfort of your home</li></ul> CertificationAfter studying the course materials of the Public Speaking Masterclass you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for?This Public Speaking Masterclass course is ideal for<ul><li>Individuals looking to improve their public speaking skills.</li><li>Professionals seeking to enhance their presentation abilities.</li><li>Students preparing for speeches, presentations, or debates.</li><li>Anyone aiming to boost their confidence in public speaking.</li></ul> PrerequisitesThis Public Speaking Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path<ul><li>Seminar Speaker - Average Earnings: £20,000 - £40,000 per year.</li><li>Motivational Speaker - Average Earnings: £25,000 - £50,000 per year.</li><li>Communication Trainer - Average Earnings: £30,000 - £45,000 per year.</li><li>Keynote Speaker - Average Earnings: £40,000 - £80,000 per year.</li><li>Media Personality/TV Presenter - Average Earnings: £30,000 - £100,000+ per year.</li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>Introduction</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The wheel of Public Speaking and Emotional Connection</td>
				</tr>
								<tr>
					<td></td>
					<td>The Emotional Connection</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Let's talk Passion</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Warm-up exercises</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Connect with the best version of you</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Prepare for your Audience</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Begin to create an Amazing and Memorable Presentation</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Let's focus on the content</td>
				</tr>
								<tr>
					<td></td>
					<td>Powerful Content</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Connecting Theme (Throughline)</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Content Mix</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Your Presentation Map</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Time for storytelling</td>
				</tr>
								<tr>
					<td></td>
					<td>Crafting Stories</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Why Stories?</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Vignettes System (Mini-stories)</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Your Elevator Pitch</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>A final tip on your Elevator Pitch!</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Winning body language</td>
				</tr>
								<tr>
					<td></td>
					<td>Intro to Body Language</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>An important point about the Communication Theory</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Professional gestures and stances</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Communication Styles</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>A few additional cool points for you!</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Pause-Scan-Nod-Whisper</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Points of Communication</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Time to apply what you have learnt!</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Advanced tips to hone your presentation skills</td>
				</tr>
								<tr>
					<td></td>
					<td>Honing your presentation skills</td>
					<td> </td>
					<td> 00:13:00</td>
				</tr>
								<tr>
					<td colspan="4">Module 07: State Management</td>
				</tr>
								<tr>
					<td></td>
					<td>Intro to State Management</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Learn to trigger a resourceful state</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Visualise your Success</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>An additional tip for you.</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Room Technique</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Some additional comments.</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>You are amazing!</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Public Speaking Masterclass</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Unleash your inner orator with the Public Speaking Masterclass. Delve into modules that guide you through the art of captivating public speaking. Learn the nuances of content creation, storytelling, body language, and advanced presentation skills. Elevate your communication prowess and engage your audience with confidence and emotional connection. Master state management techniques to shine on any stage or platform.


Learning Outcomes:
Understand the fundamentals of effective public speaking.
Cultivate emotional connection through your speeches.
Craft compelling content to engage your audience.
Harness the power of storytelling in your presentations.
Utilize winning body language for impactful communication.
Learn advanced techniques to enhance your presentation skills.
Develop state management strategies for confidence and poise.


Why buy this Public Speaking Masterclass? 
Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home


Certification
After studying the course materials of the Public Speaking Masterclass you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.


Who is this course for?
This Public Speaking Masterclass course is ideal for
Individuals looking to improve their public speaking skills.
Professionals seeking to enhance their presentation abilities.
Students preparing for speeches, presentations, or debates.
Anyone aiming to boost their confidence in public speaking.


Prerequisites
This Public Speaking Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.


Career path

Seminar Speaker - Average Earnings: £20,000 - £40,000 per year.
Motivational Speaker - Average Earnings: £25,000 - £50,000 per year.
Communication Trainer - Average Earnings: £30,000 - £45,000 per year.
Keynote Speaker - Average Earnings: £40,000 - £80,000 per year.
Media Personality/TV Presenter - Average Earnings: £30,000 - £100,000+ per year.
 Course Curriculum

Module 01: Introduction			
	Introduction		00:03:00
Module 02: The wheel of Public Speaking and Emotional Connection			
	The Emotional Connection		00:01:00
	Let's talk Passion		00:03:00
	Warm-up exercises		00:01:00
	Connect with the best version of you		00:04:00
	Prepare for your Audience		00:02:00
	Begin to create an Amazing and Memorable Presentation		00:01:00
Module 03: Let's focus on the content			
	Powerful Content		00:01:00
	The Connecting Theme (Throughline)		00:02:00
	The Content Mix		00:02:00
	Your Presentation Map		00:03:00
Module 04: Time for storytelling			
	Crafting Stories		00:01:00
	Why Stories?		00:02:00
	Vignettes System (Mini-stories)		00:04:00
	Your Elevator Pitch		00:03:00
	A final tip on your Elevator Pitch!		00:01:00
Module 05: Winning body language			
	Intro to Body Language		00:01:00
	An important point about the Communication Theory		00:02:00
	Professional gestures and stances		00:03:00
	Communication Styles		00:05:00
	A few additional cool points for you!		00:03:00
	Pause-Scan-Nod-Whisper		00:02:00
	Points of Communication		00:02:00
	Time to apply what you have learnt!		00:01:00
Module 06: Advanced tips to hone your presentation skills			
	Honing your presentation skills		00:13:00
Module 07: State Management			
	Intro to State Management		00:01:00
	Learn to trigger a resourceful state		00:06:00
	Visualise your Success		00:03:00
	An additional tip for you.		00:01:00
	The Room Technique		00:03:00
	Some additional comments.		00:01:00
	You are amazing!		00:02:00
Assignment			
	Assignment - Public Speaking Masterclass		00:00:00

Studyhub UK

Online Course Creation

Master Your Emotions

Public Speaking

Public Speaking Masterclass

<h4>Overview</h4>
						<hr />
						<div></div>
							
							This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own well-being, and how to better solve workplace problems.

							
							<div>
						
					</div>

Overview



 
This Leadership and Management course is essential reading for anyone wanting to improve their skills and reach their potential as a team leader or manager. The course is fully interactive and prompts you to assess your own leadership or management style and then learn how to develop it further. The course covers key topics such as effective communication, the importance of managing your time well, how to build solid relationships with your team, mental fitness and taking care of your own well-being, and how to better solve workplace problems.
 

GBA Corporate

Team Management and Leadership Skills

Online

On Site

<h4>Overview</h4>
						<hr />
						<div></div>
							
							SEO help you define your most profitable focused audience and develop a bridge of communication that reach them directly, thereby positioning your product in the right and most efficient way.  Using SEO skills targets increasing the number of visitors to a website and ensuring that the site appears high in ranking on the list of top page results returned by a search engine. SEO has become an increasingly sought-after skill for companies who want to keep track of their rankings in Google's organic search. To reach the customer nationally or internationally, SEO is the only way where we can reach a global market. It is very important to understand the techniques of SEO and how to use Digital Marketing in a more efficient way to reach every corner of the world. 

This Specialized course will highlight the skills required to optimize website content for top SE Ranking. Through this course, you will learn the algorithms many search engines follow including Google Search. Specially designed with a lot of practical and live examples of advanced SEO techniques used by professionals you will gain a real-world skill to enhance your knowledge in Content Marketing, On-Off Page Optimization, followed by aligning SEO with overall business strategies. 

							
							<div>
						
					</div>

Overview



 
SEO help you define your most profitable focused audience and develop a bridge of communication that reach them directly, thereby positioning your product in the right and most efficient way. Using SEO skills targets increasing the number of visitors to a website and ensuring that the site appears high in ranking on the list of top page results returned by a search engine. SEO has become an increasingly sought-after skill for companies who want to keep track of their rankings in Google's organic search. To reach the customer nationally or internationally, SEO is the only way where we can reach a global market. It is very important to understand the techniques of SEO and how to use Digital Marketing in a more efficient way to reach every corner of the world. 
This Specialized course will highlight the skills required to optimize website content for top SE Ranking. Through this course, you will learn the algorithms many search engines follow including Google Search. Specially designed with a lot of practical and live examples of advanced SEO techniques used by professionals you will gain a real-world skill to enhance your knowledge in Content Marketing, On-Off Page Optimization, followed by aligning SEO with overall business strategies. 
 

Advance Skills in SEO

Redhill

<h3>LTE Airside training course description</h3>
 This course provides a concise insight into the LTE
airside. Key parts of the course are detailed looks at the
air interface protocol stack, cell acquisition,
transmission and reception of data and of he layer 1
procedures along with layer 2 procedures.
 
				<h5>What will you learn</h5>
				<ul>
				 
			
 <li>Explain the RF optimisation flowchart.</li>
																				<li>Describe the importance of Reference Signal
Received Power (RSRP).</li>
 <li>List many of the 3GPP recommended KPIs.</li>
 <li>Describe the concept of APN AMBR and UE AMBR
within LTE.</li> 
 
 <li>Describe the use of planning and optimisation
computer tools.</li>
 </ul>
 <h5>
 LTE Airside training course details </h5>
				<div>
					<div>
						<ul>
							<li> Who will benefit: </li>
							
 Anyone working with LTE.
 
							<li>Prerequisites:</li>
							
 Essential LTE
							
 
							<li>Duration</li>
							
 2 days
						
 
							
 
 
						</ul>
					</div>
				</div>
 <h3>LTE Airside training course contents</h3>
 <ul>
				<li>Introduction and review of LTE </li>
This section describes the requirements of LTE and key technical features, and reviews the system architecture. LTE Architecture, UE, E-UTRAN and EPC. Specifications.

<li>OFDMA, SC-FDMA and MIMO antennas </li>
This section describes the techniques used in the LTE air interface, notably orthogonal frequency division multiple access (OFDMA) and multiple input multiple output (MIMO) antennas. Communication techniques for fading multipath channels. OFDMA, FFT processing and cyclic prefix insertion. SC-FDMA in the LTE uplink. Multiple antenna techniques including transmit &amp; receive diversity and spatial multiplexing.

<li>Introduction to the air interface </li>
This section covers the operation of the air interface, the channels that it uses, and the mapping to the time and frequency domains of OFDMA and SC-FDMA. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and physical signals. LTE spectrum allocation.

<li>Cell acquisition </li>
This is the first of three sections covering the air interface physical layer. Here, we cover mobile procedures to start low-level communications with the cell, and base station transmission of the corresponding information. Primary/secondary synchronisation signals. Downlink reference signals. The master information block. Physical control format indicator channel. Organisation and transmission of the system information.

<li>Data transmission and reception </li>
In this section, we cover procedures used for data transmission and reception on the shared channels, and describe in detail the individual steps. Data transmission and reception on the uplink and downlink. Scheduling commands and grants on the PDCCH. DL-SCH and UL-SCH. Physical channel processing of the PDSCH and PUSCH. Hybrid ARQ indicators on the PHICH. Uplink control information on the PUCCH. Uplink demodulation and sounding reference signals.

<li>Additional physical layer procedure </li>
This section concludes our discussion of the air interface physical layer, by discussing a number of procedures that support its operation. Transmission of the physical random access channel. Contention and non-contention based random access procedures. Discontinuous transmission in idle and connected modes. Uplink power control and timing advance.

<li>Air interface layer 2 </li>
This section describes the architecture and operation of layer 2 of the air interface protocol stack. MAC protocol, interactions with the physical layer, use for scheduling. RLC protocol, transparent, unacknowledged and acknowledged modes. PDCP, including header compression, security functions and recovery from handover.
 </ul>

LTE Airside training course description
 This course provides a concise insight into the LTE
airside. Key parts of the course are detailed looks at the
air interface protocol stack, cell acquisition,
transmission and reception of data and of he layer 1
procedures along with layer 2 procedures.
What will you learn
Explain the RF optimisation flowchart.
Describe the importance of Reference Signal
Received Power (RSRP).
List many of the 3GPP recommended KPIs.
Describe the concept of APN AMBR and UE AMBR
within LTE.
Describe the use of planning and optimisation
computer tools.
LTE Airside training course details
Who will benefit:
Anyone working with LTE.
Prerequisites:
Essential LTE 
Duration
2 days 
LTE Airside training course contents
Introduction and review of LTE

This section describes the requirements of LTE and key technical features, and reviews the system architecture. LTE Architecture, UE, E-UTRAN and EPC. Specifications. 
OFDMA, SC-FDMA and MIMO antennas

This section describes the techniques used in the LTE air interface, notably orthogonal frequency division multiple access (OFDMA) and multiple input multiple output (MIMO) antennas. Communication techniques for fading multipath channels. OFDMA, FFT processing and cyclic prefix insertion. SC-FDMA in the LTE uplink. Multiple antenna techniques including transmit & receive diversity and spatial multiplexing. 
Introduction to the air interface

This section covers the operation of the air interface, the channels that it uses, and the mapping to the time and frequency domains of OFDMA and SC-FDMA. Air interface protocol stack. Logical, transport and physical channels. Frame and slot structure, the resource grid. Resource element mapping of the physical channels and physical signals. LTE spectrum allocation. 
Cell acquisition

This is the first of three sections covering the air interface physical layer. Here, we cover mobile procedures to start low-level communications with the cell, and base station transmission of the corresponding information. Primary/secondary synchronisation signals. Downlink reference signals. The master information block. Physical control format indicator channel. Organisation and transmission of the system information. 
Data transmission and reception

In this section, we cover procedures used for data transmission and reception on the shared channels, and describe in detail the individual steps. Data transmission and reception on the uplink and downlink. Scheduling commands and grants on the PDCCH. DL-SCH and UL-SCH. Physical channel processing of the PDSCH and PUSCH. Hybrid ARQ indicators on the PHICH. Uplink control information on the PUCCH. Uplink demodulation and sounding reference signals. 
Additional physical layer procedure

This section concludes our discussion of the air interface physical layer, by discussing a number of procedures that support its operation. Transmission of the physical random access channel. Contention and non-contention based random access procedures. Discontinuous transmission in idle and connected modes. Uplink power control and timing advance. 
Air interface layer 2

This section describes the architecture and operation of layer 2 of the air interface protocol stack. MAC protocol, interactions with the physical layer, use for scheduling. RLC protocol, transparent, unacknowledged and acknowledged modes. PDCP, including header compression, security functions and recovery from handover.

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