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John Academy

Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn: <ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to Telephone Skills:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Preparing for a Phone Call:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Answering Calls:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conducting a Business Call:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Handling Difficult Situations:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Holding and Transferring Calls:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ending the Call:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Telephone Etiquette for Customer Service:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Best Practices of Telephone Etiquette:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you'll learn:

Introduction to Telephone Skills:Understanding the importance of effective telephone communication in professional settings.Overview of the key components of telephone etiquette and communication.
Preparing for a Phone Call:Planning and organizing information before making or receiving a call.Tips for creating a professional and welcoming atmosphere.
Answering Calls:Techniques for answering calls with confidence and professionalism.Proper phone etiquette during the initial moments of a conversation.
Conducting a Business Call:Strategies for maintaining clarity and professionalism during business discussions.Effective communication skills for conveying information and understanding the caller's needs.
Handling Difficult Situations:Identifying and managing challenging scenarios during phone conversations.Conflict resolution and de-escalation techniques.
Holding and Transferring Calls:Guidelines for placing calls on hold and transferring them seamlessly.Minimizing disruptions and maintaining a positive caller experience.
Ending the Call:Gracefully concluding phone conversations.Recap of important information and next steps.
Telephone Etiquette for Customer Service:Understanding the unique aspects of providing excellent customer service over the phone.Building rapport and addressing customer concerns professionally.
Best Practices of Telephone Etiquette:Exploring advanced techniques for enhancing phone communication skills.Incorporating effective listening, tone, and language choices.

Conflict Resolution

Customer Service

Customer Relations

Business Communication Skills

Business Communication

Professional Development

Communication Skills

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

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Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

By John Academy

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