32726 Courses

HR and Leadership Management is one of our best selling and most popular course. This course is suitable for anyone aspiring to or already working in Leadership and looks at skills needed to improve Leadership. By taking this course you will gain the necessary skills to perform effectively in this field. The HR and Leadership Management is organised into 3 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 29hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

Start your pharmacy career with our accredited online training program. Gain skills and knowledge for assisting pharmacists and technicians with dispensing, inventory, insurance claims, and customer service. Learn essential information on medications, regulations, tools, and best practices to prepare for a pharmacy assistant or technician role.

Fast-track your career in the events industry and learn how to plan and coordinate a wide range of events with the Event Planner and Management Training course. Whether you wish to become an official wedding planner or event coordinator, this event planning course provides a complete overview of the event planning process. In this event management training course, you will start by exploring the steps involved in planning, the elements to consider when designing invitations and the rules of setting a dress code. Through audio-visual material and case studies, you will learn how to plan events on a shoestring budget, select a venue, source suppliers, plus much more. The final sections of the course will explore the different types of events, including event planning tips and strategies. Learning Outcomes of The Event Planner and Management Training: Understand the fundamental differences between event planning & event management Gain a solid understanding of the different types of events, and how to plan for them Familiarise with the different stages of planning an event & factors to consider Understand how to conduct venue research and secure a location for your event Learn how to create professional event invitations & get tips on invitation etiquette Explore the events industry in detail & the role and responsibilities of an events manager Develop essential planning, organisation and business management skills Take steps to set up your own event planning and management business Learn how to set tables and gain an understanding of the different types of table setting Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video Lessons Online study materials Mock exams Multiple-choice assessment Certification After completing the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Event Planner and Management Event Planning Steps for Planning an Event Invitations, Greetings, and Dress Code Table Manners and Table Settings The Event What is Event Management Types of Events

Register on the Finance and Accounting for Beginners to Intermediate today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Finance and Accounting for Beginners to Intermediate course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Finance and Accounting for Beginners to Intermediate course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Finance and Accounting for Beginners to Intermediate course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Register on the Level 2 Certificate in Working in the Health Sector today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Level 2 Certificate in Working in the Health Sector course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Level 2 Certificate in Working in the Health Sector course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Level 2 Certificate in Working in the Health Sector course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Giving a presentation can strike fear into even the most confident employee. Being a great presenter is an enviable skill and will help you stand out for success at work. This Presentation Skills Course gives you everything you need to produce first-class presentations every time!  You might dread public speaking, but it's important to know that no one is born great at public speaking and presentations. Like anything else, it takes practise, and the Presentation Skills Course is packed full with the skills and presentation techniques you need to ensure success. What Can I Expect From the Presentation Skills Course? Why preparation is so important and how to ensure you're ready for any presentation situation. How getting to know your audience can improve your presentations. How to set your objectives for each presentation and ensure you achieve them. Why making a presentation plan is vital and how to create one. You can use communication techniques to ensure you connect with your audience. Techniques to calm your nerves before a presentation if you're feeling nervous. Practice techniques to ensure you're ready to present in public. The things you need to consider on presentation day to ensure everything runs smoothly. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course For? This course is ideal for professionals, entrepreneurs, students, and anyone who needs to present ideas clearly and persuasively. Whether you're a business executive, salesperson, team leader, academic, or job seeker, mastering presentation skills will boost your confidence and career growth. No prior experience is required—just a willingness to learn and practice. Career Path Business Presenter / Corporate Trainer – £30,000 - £60,000 Sales & Marketing Professional – £25,000 - £70,000+ Manager / Team Leader – £35,000 - £80,000 Public Speaker / Consultant – £40,000 - £100,000+ Entrepreneur / Startup Founder – Varies (skill-dependent)

Overview This comprehensive course on CompTIA A+ (220-1002) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This CompTIA A+ (220-1002) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this CompTIA A+ (220-1002). It is available to all students, of all academic backgrounds. Requirements Our CompTIA A+ (220-1002) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Course Curriculum 22 sections • 106 lectures • 14:51:00 total length •CompTIA A+ 2019 Core 2 (220-1002) Course Introduction: 00:02:00 •What is the CompTIA A+: 00:02:00 •Why Get A+ Certified?: 00:03:00 •What is on the CompTIA A+ Core 2 (220-1002) Exam?: 00:04:00 •How to Pass the CompTIA A+ Exam: 00:04:00 •How to use this Video Course: 00:03:00 •Professional Communication Part 1: 00:06:00 •Professional Communication Part 2: 00:07:00 •Physical Safety: 00:07:00 •What is an Operating System?: 00:09:00 •Users and Super Users: 00:05:00 •Why Windows?: 00:08:00 •Windows Editions and Versions: 00:12:00 •Touring the macOS: 00:06:00 •Touring Linux: 00:08:00 •32-Bit vs. 64-Bit Processing: 00:12:00 •Virtual Memory: 00:06:00 •Power Protection: 00:10:00 •Understanding Partitioning: 00:04:00 •MBR Partitioning: 00:12:00 •GPT Partitioning: 00:09:00 •Understanding File Systems: 00:12:00 •Popular File Systems: 00:07:00 •Formatting in Action: 00:11:00 •Dynamic Disks: 00:09:00 •Software RAID in Storage Spaces: 00:10:00 •Encrypting Mass Storage: 00:09:00 •Boot from Everything: 00:12:00 •Installing Windows: 00:12:00 •Post-Installation Tasks: 00:12:00 •Windows Installation options: 00:07:00 •What is the Registry?: 00:11:00 •Processes: 00:07:00 •Services: 00:04:00 •Your Windows Toolset: 00:08:00 •Windows 7 Task Manager: 00:09:00 •Windows 10 Task Manager: 00:06:00 •Information and Configuration Tools: 00:11:00 •Performance Monitor: 00:12:00 •Event Viewer: 00:07:00 •Tools for Programmers: 00:08:00 •Introduction to Users and Groups: 00:06:00 •Managing Users and Groups: 00:12:00 •NTFS Permissions: 00:08:00 •Linux and macOS Permissions: 00:05:00 •File Explorer: 00:14:00 •Sharing Resources: 00:11:00 •Security Policies: 00:08:00 •Patch Management: 00:11:00 •Working with Disks: 00:06:00 •Working with Applications: 00:07:00 •System Restore: 00:05:00 •Backing up Your Files: 00:07:00 •Task Scheduler: 00:07:00 •Understanding the CLI: 00:11:00 •Navigating the CLI: 00:14:00 •Working with Folders: 00:07:00 •Working with Files: 00:11:00 •Working with Drives: 00:13:00 •Super Copy Commands: 00:09:00 •Advanced Windows Command Line: 00:08:00 •Advanced Linux Commands: 00:13:00 •Command-Line Permissions: 00:08:00 •Introduction to Scripting: 00:10:00 •Interpreted Languages: 00:12:00 •Windows Recovery Environment: 00:05:00 •Advanced Windows Startup Options: 00:07:00 •Troubleshooting Boot Problems: 00:10:00 •Troubleshooting at the GUI: 00:11:00 •Troubleshooting Applications: 00:07:00 •Kernel Panic: 00:05:00 •Resolutions and Aspect Ratios: 00:06:00 •Multiple Monitors: 00:05:00 •Network Card Troubleshooting: 00:09:00 •Working with Connections: 00:09:00 •Working with Workgroups: 00:08:00 •Working with Active Directory: 00:14:00 •Windows Sharing with Mac and LInux: 00:07:00 •Net Command: 00:04:00 •Firewall Configuration: 00:11:00 •Windows Firewall: 00:08:00 •Port Forwarding: 00:07:00 •Wireless Encryption: 00:11:00 •Enterprise Wireless: 00:16:00 •Telnet and SSH: 00:07:00 •Remote Desktop Connections: 00:06:00 •The World Wide Web: 00:09:00 •Troubleshooting Internet Connections: 00:07:00 •Power Management: 00:11:00 •Mobile Device Security: 00:08:00 •Mobile Security Troubleshooting: 00:06:00 •Mobile Device Troubleshooting: 00:10:00 •Threats: 00:10:00 •Physical Security: 00:08:00 •Passwords and Authentication: 00:14:00 •Malware: 00:14:00 •Anti-Malware: 00:11:00 •Social Engineering: 00:06:00 •Licensing: 00:10:00 •Incident Response: 00:05:00 •Environmental Controls: 00:06:00 •Documents You Need to Know: 00:09:00 •Data You Need to Know: 00:04:00 •Change Management: 00:06:00 •The Zen of Backup: 00:11:00 •Recycling and Data Destruction: 00:07:00

The Facilitation Coach is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Facilitation Coach consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

The "Sports First Aid" course offers valuable skills for anyone involved in sports. With over 40 million people participating in various sports across the UK, the need for trained individuals in Sports First Aid is growing. This course will help you learn how to handle injuries and emergencies during sports activities, ensuring the safety and well-being of athletes. The course covers everything from initial assessments to managing significant injuries. You will learn to treat common injuries, recognise life-threatening situations, and address environmental factors that can cause harm. Each module is designed to give you practical skills and confidence in providing First Aid. Whether you are a coach, parent, teacher, or sports enthusiast, this course is perfect. It will equip you with the knowledge to act quickly and effectively during emergencies, making sports safer for everyone involved. Join us and master sports first aid to become a crucial part of the sports community. Become proficient in Sports First Aid by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Sports First Aid mastery is not limited to only conceptual frameworks! This course will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the course, we will provide experts who will support and guide you. So, add this course to your cart and boost your personal and career development. In this Level 3 Sports First Aid Training, you will: Understand basic principles of Sports First Aid and its importance. Conduct initial assessments and recognise injury severity. Identify life-saving priorities in sports emergencies. Manage common sports injuries effectively. Respond to major injuries with appropriate First Aid measures. Address environmental injuries and medical emergencies in sports contexts. Enrolling in the Level 3 Sports First Aid Training can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Sports First Aid course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Sports First Aid is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Sports First Aid course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Sports First Aid Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Sports First Aid Module 1: Introduction to Sports First Aid 00:14:00 Module 2: Initial Assessment 00:30:00 Module 3: Life-Saving Priorities 00:29:00 Module 4: Common Injuries 00:36:00 Module 5: Major Injuries 00:48:00 Module 6: Environmental Injuries 00:17:00 Module 7: Medical Emergency 00:16:00 Module 8: Things to Keep in Mind 00:14:00

Overview This comprehensive course on Corporate & Strategic Communication Skills for Managers will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Corporate & Strategic Communication Skills for Managers comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Corporate & Strategic Communication Skills for Managers. It is available to all students, of all academic backgrounds. Requirements Our Corporate & Strategic Communication Skills for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 87 lectures • 08:58:00 total length •Definition of Communication: 00:03:00 •Elements of Communication: 00:04:00 •Communication Styles: 00:03:00 •Steps in Communication Process: 00:01:00 •Step 1 of Communication Process: 00:02:00 •Step 1 Explained - Goal and preparation: 00:05:00 •Step 1 Explained - Practicing Positive Intent: 00:02:00 •Step 1 Explained - Understanding Assumptions: 00:06:00 •Step 2 of Communication Process: 00:04:00 •Characteristics of Clear Message: 00:04:00 •Three Different Communication Styles: 00:06:00 •Assertive Communication Style: 00:02:00 •Body Language and Signals: 00:03:00 •Third Step in Communication - Seeing Feedback: 00:04:00 •Listening Skills - Listen with Compassion: 00:04:00 •Listening Skills - Meaning of Paraphrasing: 00:02:00 •Ways to Improve Communication and Knowledge Check: 00:05:00 •Increase Effectiveness of Communication: 00:08:00 •8 Guidelines for Giving Praise and Feedback: 00:05:00 •Additional Tips for Effective Communications: 00:09:00 •Communication Requirements in Business: 00:08:00 •Skills required in corporate communication: 00:06:00 •Interactive Communications: 00:08:00 •Reason why Communication Fails: 00:03:00 •Communication Channels and Their Problems: 00:06:00 •Indications of Incompetent Communication: 00:06:00 •Other reasons for Communication failure: 00:04:00 •Strategic Communication Liner Model: 00:05:00 •Strategic Communication Adaptive Model: 00:04:00 •Strategic Communication Interpretive Model: 00:04:00 •Strategic Communication in Public Communication: 00:09:00 •Resources and Audience for Strategic Public Communication: 00:07:00 •Source of Strategic Communication: 00:05:00 •Strategic Communication - Summary of three models: 00:12:00 •Strategic Communication - Guidelines for Interpretative Models: 00:05:00 •Strategic Communication - Public Communications: 00:11:00 •Internal Communication - Orientation: 00:09:00 •Internal Communication - Moral Compansation and Benefits: 00:07:00 •Internal Communication - Organisation Change: 00:07:00 •External Communication - Issues Management: 00:06:00 •External Communication and PR: 00:05:00 •External Communication - Issue Management - Organisation Response: 00:13:00 •External Communication - Image Management and Issue Advocacy: 00:06:00 •External Communication - Risk and Crisis Communication: 00:10:00 •Case Study on Corporate Strategic Communication: 00:09:00 •What is Strategy?: 00:06:00 •What is Communication Strategy?: 00:05:00 •When Communication Strategy is required: 00:04:00 •Why Communication Strategy is required: 00:03:00 •Information we need before making strategy: 00:08:00 •Setting Goals and Identify Audience: 00:08:00 •Catagorise your Audience to help draft right message: 00:04:00 •Drafting Message to cater your audience: 00:04:00 •Channels and Timing of Communication: 00:05:00 •Resources risk and Evaluation of communication strategy: 00:04:00 •Summary of Communication Strategy: 00:03:00 •Strategic Communication Plan Template: 00:04:00 •Strategic Communication Plan: 00:04:00 •Difference between Strategic and Tactical Communication: 00:03:00 •Traditional Planning and why Refreshed Approached: 00:05:00 •Change Management - What are concerns?: 00:03:00 •Refreshed Approach to Communication Planning: 00:07:00 •Possible Problems in Communication Plan, Success measurement: 00:06:00 •Measure, Feedback and Manage Cynics: 00:03:00 •Social Aspects of Communication Strategy: 00:12:00 •Additional Planning on Social Aspects of Communication Strategy: 00:04:00 •Strategic Communication - American Airlines Case Study: 00:33:00 •How to Succeed in Group Communication: 00:10:00 •Defining Group Communication: 00:08:00 •Elements of Group Communication and Types of Group: 00:08:00 •Advantages and Disadvantages of Group Discussion: 00:08:00 •How to prepare for group Discussion: 00:07:00 •Practice for group Discussion and other aspects: 00:08:00 •Dos and Don't group Discussion: 00:08:00 •Summary of previous class: 00:05:00 •What is conflict - class discussion?: 00:07:00 •Communication in Conflict: 00:08:00 •Meaning of Positive intent in difficult situations: 00:09:00 •Positive Intent - Example: 00:05:00 •De-escalating Emotions as a method to communicate in Conflicts: 00:06:00 •Detached Responsibility method in resolving conflicts: 00:13:00 •Keys to handle Angry Peoples: 00:06:00 •Keys to deal with denial: 00:04:00 •Uncovering Hidden Agendas: 00:06:00 •Giving Negative Feedback: 00:09:00 •Receiving Negative Feedback and Exercise: 00:08:00 •Assignment - Corporate & Strategic Communication Skills for Managers: 00:00:00