377 Courses

Everyone wants to try brow lamination, which is a new popular treatment. Brow Lamination originated in Moscow and was brought to the UK. The treatment's goal is to achieve fuller, thicker, but still natural-looking brows. This treatment is ideal for clients who prefer the soft brow look but want their brows to appear well groomed, tidy, and fierce. The treatment will take up to 30 minutes to complete, with results lasting up to 2 months. This treatment works well with brow shaping and brow tinting, allowing you to offer a complete brow treatment to your clients. This Brow Lamination course will teach you how to effectively perform the popular brow lamination treatment on your clients. If you want to work as a makeup artist or makeup professional or learn more skills on brow lamination but aren't sure where to begin, this Brow Lamination course will provide you with a solid foundation to become a confident makeup artist or makeup professional and develop more advanced skills on brow lamination. Through this Brow Lamination course you will learn how to create perfectly styled brows. This Brow Lamination course will provide you with a competitive advantage in your career, allowing you to stand out from other applicants and employees. Our experts have designed this Brow Lamination course to help you learn fast and efficiently, at your own speed and convenience. Enrol now and start learning. Learning Outcomes After completing the Brow Lamination course, the learner will be able to - Gain a solid understanding of Brow Lamination Understand different products. Know how to maintain Hygiene, health and safety. Know how to do sterilisation. Understand professional ethics. Understand Anatomy and physiology. Know waxing and brow lamination steps. Know treatable non-medical conditions. Know how to do aftercare. ***Courses including with Brow Lamination Bundle Course*** Course 01: Level 2 Award In Provide Threading Course 02: Waxing and Hair Removal ***Benefits of Brow Lamination Course*** Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Brow Lamination Course] Course curriculum *** Brow Lamination *** Module 1: Brow Lamination What is Brow-Lamination? Brow Lamination Kit Lamination Instructions Lamination benefits Potential Risks and Side effects Module 2: Essential Knowledge Health & Safety Anatomy and Physiology Skin diseases and disorders Consultation Card Patch testing Module 3: The Treatment Process Waxing and Brow Lamination Step Creating a Brow Map Aftercare of treatment ------------------------ << Level 2 Award In Provide Threading >> < Curriculum > Module 01: Follow Health and Safety Practice in the Salon Hygiene, Health & Safety Salon/Treatment Area Hygiene Module 02: Provide Threading Threading Related Anatomy and Physiology Client Consultation Eyebrow Shaping Threading Procedure Aftercare Contra-Indications Contra-Actions ------------------------ << Waxing and Hair Removal >> < Curriculum > Module 1: An Overview of Hair Removal The Mystery of Human Body Hair Why Do We Remove Body Hair? Body Hair Through the Ages Body Hair FAQs Module 2: Methods of Hair Removal Electrolysis Laser Hair Removal Module 3: Basics of Waxing Define Waxing Waxing Advantages and disadvantages Module 4: Understanding Threading Procedure History of Threading Benefits of Threading Threading Instructions Module 5: Consultation with clients and dress codes Client Consultation Dress Code Module 6: Salon safety, hygiene, and infection prevention Infection Control and Hygiene Salon Safety Module 7: Understand Operational Procedures Use of products Client care Sensitivity testing Storage Module 8: Before and after care for waxing Waxing Before Care Waxing Aftercare Waxing Maintenance ------------------------ Assessment Method After completing each module of the Brow Lamination Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Brow Lamination course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Brow Lamination course is appropriate for anyone who want to work as a makeup artist or makeup professional. Requirements There are no specific requirements for this Brow Lamination course because it does not require any advanced knowledge or skills. Career path After completing this Brow Lamination course, you may able to pursue a variety of promising career opportunities, such as: Beauty therapist Makeup artist Makeup professional

If spreadsheets make your eyes glaze over, this course will change your perspective. “Financial Modelling Using Excel” is designed for professionals, entrepreneurs, and finance enthusiasts who want to make Excel sing with numbers. With a touch of logic and a bit of flair, you'll learn how to structure financial models that are not only functional but elegantly built. Whether it’s forecasting revenue, building balance sheets, or calculating project viability, this course simplifies the complex into cells and formulas that actually make sense. From budgeting to scenario analysis, this training helps you transform raw data into clear financial insights—all within Excel. It’s ideal for anyone who prefers to work smart with numbers, rather than wrestle them into submission. Tidy sheets, structured models, and the kind of clarity that would make even your accountant raise an eyebrow—this is Excel used at its finest. No fluff, no drama—just formulas, logic, and a satisfying sense of order. Learning Outcomes: Develop a strong understanding of financial modelling and forecasting Build effective financial model templates using Excel Project income statements, balance sheets, and cash flows with ease Gain insight into advanced financial modelling techniques Learn how to apply financial modelling skills in real-world scenarios This comprehensive course is divided into six distinct modules, each focusing on a specific aspect of financial modelling using Excel. The course starts with an introduction to financial modelling and planning your financial model, before moving on to building a model template. You will then learn how to project the income statement, balance sheet, and cash flows. In the advanced financial modelling module, you will gain insight into more complex techniques such as sensitivity analysis, scenario analysis, and Monte Carlo simulation. By the end of this course, you will have the skills and knowledge to build accurate and effective financial models and forecasts, and apply them in real-world scenarios. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Upon completion of this course, you will be equipped with the skills and knowledge to pursue a career in finance. Here are some potential salary ranges for these positions in the UK: Financial Analyst: £26,000 - £70,000 Investment Analyst: £28,000 - £82,000 Risk Analyst: £29,000 - £65,000 Corporate Finance Analyst: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Course Summary Elevate Your Diagnostic Skills: Master Orthopedic Special Tests for Common MSK Conditions! Stop guessing and start confidently identifying musculoskeletal issues with this dynamic, practical CPD course. Led by experienced Register Osteopath Becky Tyler, you’ll go beyond basic assessment and gain mastery in performing and interpreting key orthopaedic special tests. This intensive course will equip you with the essential skills to accurately assess a wide range of commonly seen conditions, including Tennis Elbow, Plantar Fasciitis, Rotator Cuff Tears, and more. This is a critical CPD for any manual therapist wanting to refine their diagnostic accuracy and provide more effective treatment. Course Content Comprehensive Review of Common MSK Conditions: An in-depth overview of prevalent musculoskeletal conditions encountered in clinical practice Mastering Upper Limb Special Tests: Practical, hands-on instruction and practice in performing and interpreting key special tests for the shoulder (e.g., Empty Can, Hawkins-Kennedy, Neer’s), elbow (e.g., Jobe’s), wrist and hand (e.g., Phalen’s, Tinel’s, Finkelstein’s), and cervical spine (e.g., Spurling’s) etc. Emphasis will be placed on proper technique, sensitivity, specificity, and clinical relevance. Mastering Lower Limb and Lumbar Spine Special Tests:Practical, hands-on instruction and practice in performing and interpreting key special tests for the lumbar spine (e.g., Straight Leg Raise, Slump Test, Quadrant Test), sacroiliac joint (e.g., FABER), hip (e.g., Trendelenburg, Thomas), knee (e.g., McMurray’s, LCL), ankle and foot (e.g., Anterior Drawer, Windlass) etc. Emphasis will be placed on proper technique, sensitivity, specificity, and clinical relevance. Clinical Reasoning and Interpretation: Developing critical thinking skills to integrate special test findings with patient history and other assessment components to arrive at accurate diagnoses and inform treatment plans. Case studies and real-world scenarios will be utilised. Practical Application and Refinement: Ample opportunity for hands-on practice in pairs, receiving feedback on technique and interpretation to build confidence and proficiency in performing special tests. Understanding Sensitivity, Specificity, and Clinical Relevance:Gaining a deeper understanding of the diagnostic accuracy of various special tests and how to apply this knowledge in clinical decision-making. We only have small numbers on all our courses ensuring you have plenty of time with Becky to really develop your technique and feel confident in offering this technique to your patients. We pride ourselves on always being there ready to help and offer advise not only during the course but after as well, all you need to do is ask! Who can attend Physiotherapists Osteopaths Chiropractors Acupuncturists Manual Therapists Sports Therapists Level 4 Sports Massage Therapists We may ask you to provide a copy of your qualification. Assessment Observation during the course day

Step into the role of a compassionate and effective leader with our course, 'Supporting a Grieving Employee: A Manager's Guide.' This transformative learning experience begins with a deep dive into the complexities of grief and bereavement, illuminating the emotional challenges your team members may face. As you journey through the curriculum, you'll develop an acute understanding of how to recognize and acknowledge grief, a skill that is often overlooked yet vital in maintaining a supportive work environment. The course then guides you through understanding the grieving process, equipping you with the knowledge to empathize and support your team members effectively during their most challenging times. The latter modules offer a nuanced exploration of bereavement within an organisational context, focusing on the manager's role in navigating these sensitive situations. You will learn about the intricacies involved when bereaved employees return to work, ensuring a smooth and considerate transition. The course also delves into the impacts of grief on mental health, providing you with insights to address these issues with sensitivity and understanding. Additionally, it covers the legal rights concerning bereavement in the UK, alongside guiding you in creating or refining a bereavement policy for your organisation. This course isn't just about policies and procedures; it's about fostering an empathetic and supportive workplace culture. Learning Outcomes Comprehend the nature of grief and bereavement and its impact in the workplace. Recognise and acknowledge the signs of grief in employees. Understand the grieving process to provide effective support. Learn the manager's role in handling bereavement within an organisation. Gain knowledge of legal rights and best practices for developing bereavement policies Why choose this Supporting a Grieving Employee: A Manager's Guide course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Supporting a Grieving Employee: A Manager's Guide course for? Managers and team leaders seeking to support grieving employees compassionately. HR professionals aiming to understand bereavement and its workplace implications. Business owners looking to create a supportive work environment. Employee wellbeing officers focusing on mental health in the workplace. Legal advisors in organisations needing knowledge of bereavement rights Career path Human Resources Manager: £30,000 - £55,000 Team Leader/Manager: £26,000 - £50,000 Employee Wellbeing Officer: £24,000 - £40,000 Organisational Development Specialist: £28,000 - £52,000 Employee Relations Advisor: £25,000 - £45,000 Legal Advisor (Employment Law): £32,000 - £60,000 Prerequisites This Supporting a Grieving Employee: A Manager's Guide does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Supporting a Grieving Employee: A Manager's Guide was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Grief and Bereavement Grief and Bereavement 00:20:00 Module 2: Recognising and Acknowledging Grief Recognising and Acknowledging Grief 00:08:00 Module 3: Understanding the Grieving Process Understanding the Grieving Process 00:16:00 Module 4: Bereavement in an Organisation Bereavement in an Organisation 00:23:00 Module 5: The Manager - Understanding the role The Manager - Understanding the Role 00:20:00 Module 6: Bereaved employees - Returning to the work Bereaved employees - Returning to the work 00:31:00 Module 7: Impacts of grief and one's mental health Impacts of Grief and One's Mental Health 00:30:00 Module 8: Legal rights - Bereavement in UK Legal rights - Bereavement in UK 00:19:00 Module 9: Bereavement policy - A guide for employers Bereavement Policy - A Guide for Employers 00:19:00 Assignment Assignment - Supporting a Grieving Employee: A Manager's Guide 00:00:00

This is an introductory course on machine learning. The course covers a wide range of topics, from handling a dataset to model delivery. Some prior training in Python programming and basic calculus knowledge will help you get the best out of this course.

Understanding and interpreting sign language is more than a skill — it’s a meaningful bridge to inclusive communication. This course offers a clear and engaging introduction to British Sign Language (BSL), exploring its structure, expressions, and core techniques for interpreting in various everyday contexts. Whether you're learning out of personal interest or looking to support others with improved communication, this course walks you through the essentials with a focus on clarity, confidence, and cultural respect. Delivered entirely online, the modules are designed with simplicity and pace in mind. No previous knowledge is required — just a keen eye, an open mind, and a willingness to learn something truly valuable. From fingerspelling to conversational flow, learners will gain insight into how sign language functions in modern settings. It's a great opportunity to connect, understand, and communicate beyond spoken words — all from the comfort of your own space. Enrol today and unleash your potential in a field brimming with meaning and impact. HGV Training, Interpreter, Language, BSL, ASL, French, Spanish, Communication, Interpreting, Linguistic, Sign Language, Non-Verbal, Diversity, Cultural Bridge. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Course 01: British Sign Language (BSL) for Beginner Course 02: American Sign Language Online Course Course 03: French Language Course Course 04: Spanish Language Masterclass Learning Outcomes: Master BLS for effective communication. Acquire proficiency in ASL through comprehensive online modules. Expand linguistic horizons with French language fluency. Excel in Spanish language mastery for diverse interaction. Develop interpretive skills to bridge language barriers seamlessly. Cultivate cultural sensitivity through language immersion experiences. Accreditation All of our courses, including this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enhance communication skills. Enthusiasts eager to delve into sign language. Professionals aiming to broaden linguistic proficiency. Aspiring interpreters interested in diverse cultural exchanges. Requirements Learners do not require any prior knowledge or qualifications to enrol in this course. Career path Sign Language Interpreter - £20K to 40K/year. Language Teacher - £25K to 35K/year. Translator - £20K to 40K/year. Bilingual Customer Service Representative - £18K to 30K/year. Language Tutor - £15K to 30K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In a world where compassionate care meets the profound need for support, embark on a journey that transcends mere practice - embrace mastery. Unveil the artistry of tending to life's final chapters with grace and proficiency. This immersive experience delves into the heart of palliative and end-of-life care, guiding you through a tapestry of wisdom and expertise woven across ten meticulously crafted modules. Key Features: CPD Certified Developed by Specialist Lifetime Access From the tender inception of understanding illness stages to the delicate orchestration of care after the final breath, each module unfurls a new layer of insight. You'll navigate the labyrinth of legal landscapes, equipped with knowledge to navigate complex terrains with confidence. But this journey isn't merely about acquiring facts; it's about cultivating a profound empathy, a nuanced understanding that transcends textbooks and embraces the human spirit. Discover a sanctuary where learning is more than a transaction; it's a transformation. Step into a realm where every term in the glossary finds its resonance in your heart, where every appendix is a treasure trove of wisdom waiting to be unearthed. Elevate your understanding, refine your approach, and embrace a calling that's as noble as it is profound. Join us in reshaping the narrative of end-of-life care - one compassionate act at a time. Course Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Care at the End of Life Module 06: Care after Death Module 07: Further Support, Training and Development Module 08: Legal Issues Module 09: Glossary of Terms Module 10: Appendices Learning Outcomes: Identify stages of illness progression for appropriate intervention strategies. Conduct holistic assessments to address physical, emotional, and spiritual needs. Facilitate advance care planning discussions for patient preferences and choices. Provide comprehensive care during the end-of-life phase with sensitivity. Navigate legal frameworks surrounding end-of-life care and palliative services. Expand knowledge through glossary of terms and supplementary appendices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialised knowledge in end-of-life care. Nurses desiring to enhance palliative care skills for holistic patient support. Social workers aiming to understand legal and ethical aspects of palliative care. Hospice volunteers looking to deepen their understanding of end-of-life practices. Caregivers wanting to provide compassionate and informed support to terminally ill. Career path Palliative Care Nurse End-of-Life Care Coordinator Hospice Social Worker Bereavement Support Counsellor Advance Care Planning Facilitator Palliative Care Physician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 Training on Deaf Awareness Course offers a comprehensive understanding of Deaf Awareness, crucial in today's diverse society. With modules covering various aspects like Deaf Community and Culture, Causes of Being Deaf, and British Sign Language (BSL), learners grasp the intricacies of communication and social interaction between Deaf and hearing individuals. This training equips individuals with essential skills to bridge the communication gap and foster inclusivity in workplaces and communities. In the UK, where the demand for Deaf Awareness is on the rise, mastering these skills enhances job prospects significantly. Employers increasingly seek candidates with proficiency in Deaf Awareness, offering competitive salaries averaging £25,000 to £30,000 annually. As the importance of inclusivity grows, job opportunities in this sector are expected to increase by 10% in the coming years, making Level 3 Deaf Awareness Training a valuable asset for personal and professional growth. Key Features: CPD Certified Deaf Awareness Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Deaf Awareness Module 02: Deaf Community and Culture Module 03: Causes of Being Deaf and Auditory Innovations Module 04: Deaf Education Module 05: British Sign Language Module 06: BSL in Its Social Context Module 07: Social Interaction between Deaf and Hearing People Learning Outcomes: Recognize diversity within deaf community, fostering inclusive environments. Understand historical and cultural significance of British Sign Language (BSL). Identify causes of deafness and advancements in auditory innovations. Evaluate various approaches to deaf education and their implications. Demonstrate basic proficiency in British Sign Language (BSL). Navigate social interactions between deaf and hearing individuals with sensitivity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Deaf Awareness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Deaf Awareness. Moreover, this Deaf Awareness course is ideal for: Educators seeking to enhance inclusivity in classrooms. Healthcare professionals aiming to improve patient communication and care. Customer service representatives wishing to accommodate diverse clientele. Social workers striving to support deaf individuals and their families. Community leaders interested in promoting accessibility and inclusivity. Requirements There are no requirements needed to enrol into this Deaf Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Deaf Awareness course. Career path After finishing this Deaf Awareness course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Deaf Awareness are: Sign Language Interpreter - £20K to 35K/year. Deaf Education Teacher - £25K to 40K/year. Audiology Assistant - £18K to 30K/year. Community Support Worker - £17K to 25K/year. Deaf Awareness Trainer - £22K to 35K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In a world where compassionate care meets the profound need for support, embark on a journey that transcends mere practice - embrace mastery. Unveil the artistry of tending to life's final chapters with grace and proficiency. This immersive experience delves into the heart of palliative and end-of-life care, guiding you through a tapestry of wisdom and expertise woven across ten meticulously crafted modules. Key Features: CPD Certified Developed by Specialist Lifetime Access From the tender inception of understanding illness stages to the delicate orchestration of care after the final breath, each module unfurls a new layer of insight. You'll navigate the labyrinth of legal landscapes, equipped with knowledge to navigate complex terrains with confidence. But this journey isn't merely about acquiring facts; it's about cultivating a profound empathy, a nuanced understanding that transcends textbooks and embraces the human spirit. Discover a sanctuary where learning is more than a transaction; it's a transformation. Step into a realm where every term in the glossary finds its resonance in your heart, where every appendix is a treasure trove of wisdom waiting to be unearthed. Elevate your understanding, refine your approach, and embrace a calling that's as noble as it is profound. Join us in reshaping the narrative of end-of-life care - one compassionate act at a time. Course Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Care at the End of Life Module 06: Care after Death Module 07: Further Support, Training and Development Module 08: Legal Issues Module 09: Glossary of Terms Module 10: Appendices Learning Outcomes: Identify stages of illness progression for appropriate intervention strategies. Conduct holistic assessments to address physical, emotional, and spiritual needs. Facilitate advance care planning discussions for patient preferences and choices. Provide comprehensive care during the end-of-life phase with sensitivity. Navigate legal frameworks surrounding end-of-life care and palliative services. Expand knowledge through glossary of terms and supplementary appendices. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking specialised knowledge in end-of-life care. Nurses desiring to enhance palliative care skills for holistic patient support. Social workers aiming to understand legal and ethical aspects of palliative care. Hospice volunteers looking to deepen their understanding of end-of-life practices. Caregivers wanting to provide compassionate and informed support to terminally ill. Career path Palliative Care Nurse End-of-Life Care Coordinator Hospice Social Worker Bereavement Support Counsellor Advance Care Planning Facilitator Palliative Care Physician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00