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Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Register on the Investment Banking today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Investment Banking is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Investment Banking Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Investment Banking, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 1: Introduction to Investment Banking Introduction to Investment Banking 00:16:00 Module 2: Structure and Side of Investment Banking Structure and Side of Investment Banking 00:16:00 Module 3: Valuation Methods in Investment Banking Valuation Methods in Investment Banking 00:29:00 Module 4: Leveraged Buyout (LBO) Leveraged Buyout (LBO) 00:21:00 Module 5: Initial Public Offering (IPO) Initial Public Offering (IPO) 00:28:00 Module 6: Merger and Acquisition Merger and Acquisition 00:15:00 Module 7: Ethics in Investment Banking Ethics in Investment Banking 00:13:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview of Essentials of UK VAT Training Join our Essentials of UK VAT Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Essentials of UK VAT Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Essentials of UK VAT Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Essentials of UK VAT Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Essentials of UK VAT Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Essentials of UK VAT Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Essentials of UK VAT Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Essentials of UK VAT Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Essentials of UK VAT Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Essentials of UK VAT - Updated Version Understanding VAT 00:33:00 VAT Terminology and Calculation 00:33:00 VAT Taxable Persons 00:41:00 VAT Registration 00:35:00 VAT Rates 00:28:00 Invoicing and Records 00:26:00 VAT Application in Goods, Services and Vehicles 00:27:00 Supply 00:37:00 The VAT Return 00:23:00 Tips on VAT Compliance 00:20:00 VAT Exemptions and Zero-Rated VAT 00:34:00 Miscellaneous VAT Issues and Penalties 00:38:00 Making Tax Digital 00:24:00 Essentials of UK VAT - Old Version Basics of UK VAT 00:10:00 Overview of VAT 00:10:00 Businesses and Charging VAT 00:10:00 Carried Forward Losses on Company Tax Return 00:05:00 The VAT Registration Threshold 00:05:00 VAT Administration Including Guidance, Rulings, Penalties and Appeals 00:35:00

Updated On: March 2024 24 Hours Left! Don't Let the Deal Slip Away - Enrol Now in this Event Management Course! Ever dreamed of being the mastermind behind a show-stopping event? Imagine the thrill of transforming a blank canvas into a captivating experience, from intimate weddings to electrifying concerts. The UK events industry, a £70 billion powerhouse by 2025, thrives on those who can make it happen. Do you have the creativity to spark ideas, the organisation to juggle details, and the resilience to navigate the unexpected? This Event Management Diploma unlocks your potential to become the conductor of unforgettable moments. Our Event Management Diploma is your backstage pass to a world of possibilities. From brainstorming captivating concepts to selecting vendors and leading your team, you'll master essential skills. Learn to budget like a champ, handle administrative tasks with ease, and ensure a smooth post-event experience. Courses Are Included In this Event Management: Course 01: Diploma of Event Management Diploma Course 02: Event Planner Course Course 03: Hospitality Management Course 04: Catering Management Course 05: Organisational Skills Course For Administrator Due to the apparent nature of this industry, event management professionals are exposed to a far larger range of activities; hence no day will be the same. Furthermore, being a competent event management expert entails a lot more than many people think. Learning event management will give you a head start in your chosen career. Ditch the sidelines and step into the spotlight - enrol today! Learning Outcomes Identify & plan for different event types, each with its unique needs. Master brainstorming techniques to spark innovative event concepts. Source and manage suitable entertainment, turning events electric. Lead and coordinate support staff to ensure flawless execution. Collaborate with technical staff for seamless audio-visual and logistical magic. Evaluate vendors, negotiate contracts, and manage them for optimal service. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Event Management Get a free student ID card with Event Management Training program (£10 postal charge will be applicable for international delivery) The Event Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Event Management course materials The Event Management comes with 24/7 tutor support Diploma of Event Management Diploma Module 01: Types of Events Explores various types of events, including corporate, social, and non-profit events, highlighting the unique planning considerations and objectives for each. Module 02: Brainstorming Covers techniques for brainstorming event ideas, fostering creativity, and generating innovative concepts to meet client or organizational goals. Module 03: Types of Entertainment Discusses different entertainment options suitable for various events, including live performances, DJs, and interactive activities, emphasizing the importance of aligning entertainment with event themes. Module 04: Support Staff Focuses on the roles and responsibilities of support staff in event planning, including ushers, security, and catering staff, ensuring seamless event execution. Module 05: Technical Staff Examines the critical role of technical staff, such as audio-visual technicians and lighting specialists, in creating a professional and engaging event atmosphere. Module 06: Vendors Provides insights into selecting and managing vendors, including caterers, decorators, and equipment suppliers, to ensure quality and reliability. Module 07: Finalize the Plan Details the steps to finalize event plans, including securing contracts, confirming details with stakeholders, and preparing contingency plans. Module 08: Administrative Tasks Covers essential administrative tasks in event planning, such as budgeting, scheduling, and maintaining documentation, to ensure organized and efficient operations. Module 09: Get Organized Offers strategies for staying organized throughout the event planning process, including using checklists, timelines, and project management tools. Module 10: Post Event Activities Focuses on post-event activities, including evaluating event success, gathering feedback, and handling follow-up tasks to improve future events. Take a step toward a brighter future! How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99) CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £79 CPD 230 CPD hours / points Accredited by CPD Quality Standards Module 01: Types of Events 04:03 1: Types of Events Preview 04:03 Module 02: Brainstorming 04:28 2: Brainstorming 04:28 Module 03: Types of Entertainment 04:16 3: Types of Entertainment 04:16 Module 04: Support Staff 03:28 4: Support Staff 03:28 Module 05: Technical Staff 02:50 5: Technical Staff 02:50 Module 06: Vendors 02:57 6: Vendors 02:57 Module 07: Finalize the Plan 03:51 7: Finalize the Plan 03:51 Module 08: Administrative Tasks 03:33 8: Administrative Tasks 03:33 Module 09: Get Organized 03:26 9: Get Organized 03:26 Module 10: Post Event Activities 03:09 10: Post Event Activities 03:09 Assessment (Optional) 02:00 11: Assignment On - Award in Event Management at QLS Level 2 02:00 Order Your Certificate 02:00 12: Order Your CPD Certificate 01:00 13: Order Your QLS Endorsed Certificate 01:00 Free Course 01: Event Planner Course 2:53:33 14: Module 01: Introduction to Event Management 13:09 15: Module 02: Role of an Event Planner 18:34 16: Module 03: Event Classification 16:25 17: Module 04: Events and Clients 10:45 18: Module 05: Steps to Plan an Event 16:55 19: Module 06: Invitation to the Event 15:11 20: Module 07: Event Marketing 19:11 21: Module 08: Catering at Events 12:57 22: Module 09: Event Decorations 13:20 23: Module 10: Cleaning and Waste Disposal 13:07 24: Module 11: Event Security 09:21 25: Module 12: Developing an Event Planning Business 14:38 Free Course 02: Hospitality Management 2:05:42 26: Module 01: Introduction to Hospitality Management 10:20 27: Module 02: An Overview of Hotel Industry 08:12 28: Module 03: The Process of Selection and Recruitment in Hospitality Industry 10:56 29: Module 04: The Process of Development and Training in Hospitality Industry 11:05 30: Module 05: Management of Front Office Operations 08:44 31: Module 06: Management of Housekeeping, Engineering and Security Operations 13:23 32: Module 07: Management of Food and Beverage Operations 10:08 33: Module 08: Management of Service Quality in Hospitality Industry 10:30 34: Module 09: Marketing in Travel and Tourism Business 10:58 35: Module 10: Accounting in Hospitality Industry 11:19 36: Module 11: Customer Satisfaction 10:05 37: Module 12: E-Hospitality and Technology 10:02 Free Course 03: Catering Management 1:14:12 38: Module 01: An Overview of Catering Business 10:43 39: Module 02: Laws and Legislations Regarding food Safety and Hygiene 10:52 40: Module 03: Food Safety and Hygiene 11:23 41: Module 04: Food Safety in Catering 15:45 42: Module 05: Management of Food and Beverage Operations 14:07 43: Module 06: Marketing and Human Resource 11:22 Free Course 04: Organisational Skills Course For Administrator 43:28 44: Module 01: Remove the Clutter 05:41 45: Module 02: Prioritise 04:16 46: Module 03: Scheduling Your Time 04:21 47: Module 04: To Do Lists 03:35 48: Module 05: Paper and Paperless Storage 04:26 49: Module 06: Organisation in Your Work Area 04:05 50: Module 07: Tools to Fight Procrastination 04:22 51: Module 08: Organizing Your Inbox 04:21 52: Module 09: Avoid the Causes of Disorganization 04:18 53: Module 10: Discipline is the Key to Stay Organised 04:03 Who is this course for? Anybody who is interested in Event Management can enrol in this course. Event Planning Hopefuls Coordination Champs Creative Visionaries Organization Aficionados Requirements There are no requirements for enroling in this Event Management course. Career path This Event Management course will allow you to kickstart or take your career in the related sector to the next stage. Event Manager Wedding Planner Corporate Planner Festival Organiser Conference Manager Certificates CPD Accredited Certificate Digital certificate - Included Award in Event Management at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Safeguarding adults is a responsibility for every sport and physical activity organisation. Getting this right will ensure a wider participation in sport or physical activity and ensure safe access for everyone. This course aims to provide awareness of safeguarding adults at risk to anyone within a sport or physical activity organisation. The 2.5 hour workshop covers the following and learners will be able to: Support a safer environment Look at how to contribute to creating a safer environment for adult participants. What is safeguarding? Define what safeguarding is and how it applies to sports and activity organisations. Indicators of concern and types of abuse Examine key indicators of abuse and learning to recognise the different types of abuse on adults Your role within safeguarding Understand what your role is and your responsibilities in terms of safeguarding and participant’s welfare.

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Register on the Quickbooks Online Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Quickbooks Online Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Quickbooks Online Training course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design  The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification All students who successfully complete the Quickbooks Online Training course can instantly download their digital certificate. You can also purchase a hard copy of the Quickbooks Online Training course certificate, which will be delivered by post for £9.99. Who is This Course for? The Quickbooks Online Training is ideal for those who already work in this sector or are an aspiring professional. This Quickbooks Online Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The Quickbooks Online Training is open to all students and has no formal entry requirements. To study the Quickbooks Online Training course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path The Quickbooks Online Training is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Quickbooks Online Training and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Quickbooks Online Training quickbooksonline - 1 00:07:00 quickbooksonline - 2 00:05:00 quickbooksonline - 3 00:03:00 quickbooksonline - 4 00:16:00 quickbooksonline - 5 00:11:00 quickbooksonline - 6 00:06:00 quickbooksonline - 7 00:02:00 quickbooksonline - 8 00:07:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Welcome to The Best Cryptocurrency Mining Profits System 00:02:00 What Is It 00:03:00 How Much Money Can Be Earned Today and at The Top 00:06:00 80 20 Principle Works Wonders Here 00:04:00 Case Studies of Top Earners 00:07:00 $1600 in A Month Starting From $0 00:07:00 Where to Find More Case Studies and Rankings Today 00:02:00 What to Read to Learn More 00:01:00 Read Guides to Finish Setup 00:02:00 After Research and Making a Decision to Start, Time to Rent a Server 00:04:00 Only $90 a Month to Start 00:03:00 Earning Votes to Increase Ranking 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00