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Learn everything there is about Microsoft Office Looking to learn everything there is about all the Microsoft Office programs? This course will give you exactly what you are looking for. Learn all there is about Microsoft Word, Excel, Outlook, PowerPoint, OneNote, Access, Publisher, Project, InfoPath, SharePoint Designer and Visio. Get the complete course in this great deal. Microsoft Office introduces a new graphical interface user called the Fluent User Interface, which uses ribbons and an Office menu instead of menu bars and toolbars. Office also introduced Office Open XML file formats as the default file formats in Excel, PowerPoint, and Word. Office also introduces a feature called 'Live Preview', which temporarily applies formatting on the focused text or object, when any formatting button is moused-over. This Course is designed to make you learn everything about all the Microsoft Office tools of and all of its new features. Learning all the office softwares increases your credibility in today's competitive job market. So what are you waiting for? This is the course for you. Course Highlights Certified Microsoft Office Complete Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Microsoft Office Complete Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Microsoft Office Complete Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Microsoft Office Complete Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Microsoft Office Complete Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word for Beginners Accredited Course 00:00:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel for Beginners CPD & IAO Accredited 00:00:00 Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access FREE 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft Access for Beginners CPD Accredited 00:00:00 Microsoft Outlook Module One - Getting Started FREE 00:30:00 Module Two - Opening and Closing Outlook FREE 01:00:00 Module Three - Understanding the Interface 01:00:00 Module Four - Working with the Message List and the Reading Pane 01:00:00 Module Five - Using Message List Commands 01:00:00 Module Six - Creating a New Email 01:00:00 Module Seven - Managing Email 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Accredited Microsoft Outlook for Beginners 00:00:00 Mock Exam Mock Exam- Certified Microsoft Office Complete Course 00:30:00 Final Exam Final Exam- Certified Microsoft Office Complete Course 00:30:00

Course Description Freelance writing is the practice of writing for money, in its simplest state. Freelance writers produce whatever written text is needed by their clientele, generally at home in their own office, for money. If you want to be freelance writer or want to get the success keys, you are welcome to join Freelance Writing Course. You will gain the skills necessary to thrive in the freelance writing world. Learn the secret self-promotion tactics of a seasoned freelancer quickly. Feel motivated and full of self-belief in a new home based career. You will learn everything you need to know about magazine article and travel writing, ghost writing, genre fiction writing, nonfiction book writing, children's book writing, to effective copy writing, and much more. What's In the Course? Discover why I am the right teacher for you. Indeed, I may be the ONLY writing teacher out there who has actually made a good living from writing. Most teachers either live in dusty classrooms teaching theory, or are so called 'gurus' who have no real world experience and yet spout even more theory from behind a blog or a flashy website. Not me, I'm the real deal. I've been making a living from freelance writing for over 25 years, online and offline - so I know how it's done, how it works, and how to make a shed-load of money doing it. Let me show you the best attributes to develop to make your new career a certainty. Talk to me about your problems within the course and let me help you gain the right mindset, attitude, and motivation. I'll be candid and assist you as much as is humanly possible. Plus, I'll be upfront about the money you can make, which is sometimes a lot more than you'd think! The key to making freelance writing work is to create multiple streams of income, so that you're getting a constant flow of money coming in from all kinds of writing work: magazine articles, travel writing, ghosting writing, editing jobs, writing fiction and nonfiction, getting published by the trade AND/OR self publishing certain things. The trick is to diversify and not rely totally on just one form of income. I'll explain fully how that is done effectively at the beginning of the course. Many new writers don't fully appreciate how to run a lucrative business. Basically writing for a living is a business too - and you need to approach it like one. In one crucial set of videos I explain how to plan and strategize your success and use priorities and measurement of your activities to maximize your earning potential. Plus tips on how to reduce your taxes and properly manage your finances. Writing success is about managing your activities - daily - and responding to feedback. My course ensures you don't get caught in a rut and that you respond quickly to the demands that writing for a living will engender. Included are downloadable activity sheets that will help you identify the best paying jobs. More than any other freelance business, you are a product of your own destiny when it comes to writing. You decide on what you want. You decide what you want to do with your time. You are the master of your universe - and you reap the rewards of true independence. During the course I explain how your mindset is your best friend, your best asset, and your key to true success. It's what is in your heart that matters - and I explain why. After this master class in self management I then go on introduce the concept of Practical Cash Creation. This detailed module explains the reality of writing for a living and what it means, how it can impact your life and those around you, how making money changes your life - and your partner's - all for the good. There are more downloadable income to activity schedules and spreadsheets in these modules to help you chart your progress and track your journey to success. Finally we reach the actual meat and potatoes of the course - actual money making activities explained in detail: how actual cash is generated from a myriad of sources. The information in these videos will literally blow you away. Never in one place have so many secrets been laid bare, especially about an industry normally shrouded in secrecy. Now it's no longer necessary for you to learn the hard way - all by yourself and over a long period of time (years!) because I have done all that FOR YOU. All the information you need is here. All the right tips and tactics that work are ALL HERE. Just for you. Writing for Magazines is traditionally seen as the freelancers main income source and the subject receives its full attention from me. The fact is, magazine articles may only make up a small part of your overall income but everything you learn about pitching for work will help sharpen your freelance writing skills. In this series of lectures I help you with Sample Query letters, assistance choosing topics that can't fail to have an editor salivating and a market listing to die for. Non Fiction Writing is covered in a series of SEVEN videos that show you how to construct sure-fire submissions to publishers on all kinds of books: science, fashion, history, whatever you like. You see the thing is that you don't have to write entire books to get paid to write them. Better to pitch nonfiction ideas to publishers FIRST and then let them commission you to write them. This is how true professionals work - and I show you the exact method by which you can compete and win with ease. Again I include an up to the minute listing of nonfiction publishers who are desperate for new book ideas from you. Writing Genre Fiction for big money is the dream of almost all new authors. But how is this achieved? Look no further. Over EIGHT info packed videos and FOUR full-length e-books, I explain how to write effective romance, thrillers, fantasy, horror, science fiction and cross-genre fiction for the modern marketplace, whether you're targeting traditional publishers or you want to self publish on Amazon. This module alone is worth far more than the super low price I'm asking for this extraordinary course. You won't believe what you get! Writing for Children is another favorite choice among new authors who sense there is much money to be made from spinning short tales for kids. It is true that the children's market is huge and lucrative but, do you really have what it takes to be a winner in this field? This special SEVEN part lecture series will put you on the right track. Compiled with the help of a multi-published children's author, this section alone is super valuable to any writer's career. Includes great instruction on technique and comprehensive market listing of children's book publishers Writing for the Corporate World has always been a great fallback for me. If ever there's a market that's always hungry, it's the business world. But many people misunderstand how most companies go about attracting freelance writers... because mostly they don't. We writers often have to make the first move. This section gives you the foolproof strategy I have always used to get business work. It's quick, easy, and costs nothing - but the pay is out of this world! Learn the one trick I present in this eye-popping SIX part section and you'll always be wealthy! Travel Writing - the dream ticket. What could be more exotic and glamorous? Writing travel articles is a bit like being James Bond without the gun! But what do travel magazines really want? What do travel book publishers need? In this wonderful new section I give you the facts. Everything you need to know about writing compelling articles, plus advice on how to get holiday gigs, and how best to do research on location and take photos that will become your way into the big time! Includes a complete list of travel writing publishers and high paying magazine markets. Becoming a Ghost Writer is about getting it all: money without the hassle of being a touring author. Honestly, if you're looking for sure-fire income, there is never a shortage of people looking for ghost writers. And it's incredibly well paid. Your biggest hurdle is finding the right kind of clients, by which I mean the PAYING ones. Only one in ten ghost writing clients want to pay you - even though they will lie and tell you they'll pay you later, which they often won't. This section is all about using business skills to attract paying clients, how to construct ghost writing contracts and how to do a great job quickly AND get paid UPFRONT. Getting Rich as a Copywriter is an ambition like no other. As we speak it is possible to spend up to $2000 on a copywriting course ALONE. But here, within Secrets of a Freelance Writer, over EIGHT packed lectures, you get every piece of information on copywriting you'll ever need. Don't waste your money on hack copywriters who have to sell their overpriced courses to make their mortgage payments. Find out everything you need to know from me, a freelancer - and a nice guy - who has used advanced copywriting skills to build a million dollar empire over the last decade and a half. Get in the know - and quickly! Self Publishing Online is now a necessary skill for all new writers. You simply can't survive as a credible author these days without having an online presence and a means by which to sell you own books. Many traditional authors are making the switch to digital author simply because the royalties publishers pay are too low. Amazon pays 70% to 90%. Traditional publisher pay 10%. It's easy to see why the majority of new authors now CHOOSE self publishing over the long and often disappointing slog of getting an agent then a literary deal where you'll end up barely able to pay the rent and bills. Learn how to self publish online like a professional and watch the money come rolling in! What are you waiting for? Offline Self-Publishing too is still a valid way of making cash quickly - if you know how to do it properly. There are many pitfalls to vanity publishing and you don't want to do that. But if you're a teacher, a coach, or a speaker then publishing your own book in a limited POD run to can be earning money you would normally be leaving on the table. In this four part section, let me show you the best advice for self publishing offline in this digital age. Includes downloadable resources. Grants and Funding for Writers. Did you know there are individuals, government departments, and corporations who regularly give money to authors, writers and poets? Getting grants and funding can be a useful tool to helping your bank balance and your kudos rating but many artists struggle over where and how to begin with this minefield of possibilities. This special section takes the mystery out of getting grants and applying for art funding. Helping Other Writers is one major key to getting wealthy as an author. As the number of wordsmiths taking themselves seriously these days, the larger the market grows for people who need help, help only YOU can give. You may not have considered this as a market before. You may not have thought yourself good enough. No matter. This unique look at cash creation shows you, over TEN fact filled lectures exactly how to make a great living simply helping other writers to succeed. And it's easy to attract the work and keep getting gigs for as long as you like! Self Promotion is necessary but need not be hard. Many writers don't want to promote themselves and then are overwhelmed by all the possibilities, many of which are a waste of time. Let me show you the best ways to promote yourself - the ones that work - so you can save time and get on with what really matters: the writing. Over this extraordinary FIVE part section - the likes of which you've never seen - I'll give you the lowdown on promotion tactics that make money and make sure you benefit from your new career. In the Conclusion, we look at maintaining a freelance career, which is all about combining self belief and proper business practice with writing. The fact is you don't need to be the best writer in the world to make a living as an author, a copywriter, a ghost writer or even a magazine article writer. Your enthusiasm and your dedication will take you a lot further than your talent. Freelance Writing is a dream job where you are rich, independent and FREE. Come join me. Let me show you how it's done! As well as giving all the information about writing for a living you could ever need, this unique course presents a step-by-step, motivational program for personal writing success, whatever your level of expertise. All you need is your enthusiasm and a willingness to learn and you will begin a new life of independence and freedom within days of taking this fun and insightful study aid. GO FOR IT! Join me now. Introduction to Freelance Writing Am I The Right Teacher For You? You Betcha! FREE 00:01:00 What You Need To Succeed FREE 00:02:00 Your Key is Your Attitude FREE 00:02:00 How Much Money Are We Talking Here? FREE 00:01:00 Creating Multiple Streams of Income The Main Point of This Course 00:02:00 Strategy and Measurement 00:02:00 Setting Your Priorities 00:02:00 Mindset of the Freelancer Mindset 00:02:00 Heart of Gold, Pot of Gold 00:02:00 Acquiring The Very Best Attitude 00:02:00 Practical Cash Creation Practical Cash Creation 00:01:00 The Reality of Writing for a Living 00:02:00 Activity To Income Schedule 00:00:00 Your Daily Writing Activities 00:00:00 Tracking Your income Tracking Your Income ONE 00:02:00 Tracking Your Income TWO 00:01:00 Income Tracking Sheet 00:00:00 Freelancer Spreadsheet Template 00:00:00 Writing For Magazines Writing For Magazines 00:02:00 Choosing Topics For Magazine Articles 00:01:00 Markets for Nonfiction Articles 00:00:00 Sample Magazine Query Letter 00:00:00 Writing Non Fiction For Publication and Sale Writing Non Fiction for Profit ONE 00:02:00 Writing Non Fiction For Profit TWO 00:02:00 Writing Non Fiction For Profit THREE 00:01:00 Writing Non Fiction For Profit FOUR 00:02:00 Writing Non Fiction For Profit FIVE 00:02:00 Writing Non Fiction For Profit SIX 00:02:00 Writing Non Fiction For Profit SEVEN 00:02:00 Writing Genre Fiction For Money and Kudos Introduction to Writing Genre Fiction 00:02:00 Writing Genre Fiction TWO 00:02:00 Writing Genre Fiction THREE - Romance 00:03:00 Writing Genre Fiction FOUR - Thrillers 00:01:00 Writing Genre Fiction FIVE - Science Fiction 00:01:00 Writing Genre Fiction SIX - Horror 00:02:00 Writing Genre Fiction SEVEN - Fantasy 00:01:00 Writing Genre Fiction EIGHT - Cross Genre 00:01:00 Writing For Children Writing for Children ONE 00:01:00 Writing for Children TWO 00:02:00 Writing for Children THREE 00:02:00 Writing for Children FOUR 00:02:00 Writing for Children FIVE 00:02:00 Writing for Children SIX 00:02:00 Writing for Children SEVEN 00:02:00 Marketing Listing of Children Book Publishers 00:00:00 Writing for Corporate Companies Writing for Business ONE 00:01:00 Writing for Business TWO 00:02:00 Writing for Business THREE 00:02:00 Writing for Business FOUR 00:02:00 Writing for Business FIVE 00:02:00 Writing for Business SIX 00:02:00 Travel Writing Travel Writing ONE 00:02:00 Travel Writing TWO 00:02:00 Travel Writing THREE 00:02:00 Travel Writing FOUR 00:02:00 Travel Writing FIVE 00:01:00 Travel Writing SIX 00:01:00 Travel Writing Publishers 00:00:00 Ghost Writing Ghost Writing ONE 00:02:00 Ghost Writing TWO 00:02:00 Ghost Writing THREE 00:02:00 Ghost Writing FOUR 00:01:00 Ghost Writing FIVE 00:02:00 Ghost Writing Resources 00:00:00 The Art of Writing Ad Copy The Art of Writing Copy ONE 00:02:00 The Art of Writing Copy TWO 00:02:00 The Art of Writing Copy THREE 00:02:00 The Art of Writing Copy FOUR 00:02:00 The Art of Writing Copy FIVE 00:02:00 The Art of Writing Copy SIX 00:02:00 The Art of Writing Copy SEVEN 00:02:00 The Art of Writing Copy EIGHT 00:02:00 Self Publishing Online Self Publishing Online ONE 00:02:00 Self Publishing Online TWO 00:02:00 Self Publishing Online THREE 00:01:00 Self Publishing Online FOUR 00:02:00 Self Publishing Online FIVE 00:02:00 Self Publishing Online SIX 00:02:00 Self Publishing Online SEVEN 00:01:00 Self Publishing Offline Offline Publishing Advice ONE 00:02:00 Offline Publishing Advice TWO 00:02:00 Offline Publishing Advice THREE 00:02:00 Offline Publishing Advice FOUR 00:02:00 Offline Publishing Resources 00:00:00 Grants and Funding for Writers Grants and Funding ONE 00:02:00 Grants and Funding TWO 00:01:00 Grants and Funding THREE 00:02:00 Grants Currently Available to Writers 00:00:00 Getting Wealthy by Helping Other Writers Helping Other Writers ONE 00:01:00 Helping Other Writers TWO 00:02:00 Helping Other Writers THREE 00:02:00 Helping Other Writers FOUR 00:02:00 Helping Other Writers FIVE 00:02:00 Helping Other Writers Six 00:01:00 Helping Other Writers SEVEN 00:01:00 Helping Other Writers EIGHT 00:02:00 Helping Other Writers NINE 00:01:00 Helping Other Writers TEN 00:00:00 Self Promotion Self Promotion Advice ONE 00:02:00 Self Promotion Advice TWO 00:01:00 Self Promotion Advice THREE 00:02:00 Self Promotion Advice FOUR 00:01:00 Self Promotion Advice FIVE 00:02:00 Self Belief and Your Career The End of the Course 00:01:00 Self Publishing - AGAIN 00:02:00 Maintaining a Freelance Career 00:02:00 Self Belief 00:02:00 Useful Websites for Self Publishing 00:00:00

Overview   With the ever-increasing demand for English in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in English may be.   Learning about English or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in English. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on English is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this English Literature Course course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this English Literature Course course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this English Literature Course course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of English, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in English, Anyone looking for a certificate of completion on doing an online training on this topic, Students of English, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This English Literature Course course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.    Course Curriculum Module 1- The Meaning of Literature The Meaning of Literature 00:00 Module 2- The Old-English Literature The Old-English Literature 00:00 Module 3- The Anglo-Norman Period The Anglo-Norman Period 00:00 Module 4- The Revival of Learning The Revival of Learning 00:00 Module 5- The Age of Elizabeth The Age of Elizabeth 00:00 Module 6- The Puritan Age The Puritan Age 00:00 Module 7- Eighteenth-Century Literature Eighteenth-Century Literature 00:00 Module 8- The Victorian Age_2 The Victorian Age_2 00:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

This Award in Preparation for the Responsibilities of Parenting course provides an excellent knowledge base in caring for children. The course is designed for those who want to learn about the roles and responsibilities of parenting and those who aspire to care for children. This course covers the responsibilities of being a parent. It includes the welfare and care of babies and young children, respecting and valuing them as well as the importance of a healthy lifestyle. By the end of this course, you will have a solid understanding of parenting and healthy lifestyles. Learning Outcomes After completing this Award in Preparation for the Responsibilities of Parenting course, the learner will be able to: Understand the rights and responsibilities of parenting. Understand the importance of family lifestyles that support a child's development. Know how to access the support required as parents of a young baby. Know how to respect and value children as individuals. Why Choose Level 2 Award in Preparation for the Responsibilities of Parenting Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Courses are included in this Award in Preparation for the Responsibilities of Parenting Course Main Course: Award in Preparation for the Responsibilities of Parenting GIFT COURSES Course 01: Level 2 Diploma for the Early Years Practitioner Course 02: Level 5 Childcare Training Others Benefits of Award in Preparation for the Responsibilities of Parenting** Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Award in Preparation for the Responsibilities of Parenting course] Course Curriculum of Award in Preparation for the Responsibilities of Parenting Module 01: Rights and Responsibilities in Relation to Parenting Module 02: Parenting and Healthy Lifestyles Module 03: Parenting a Young Baby Module 04: Respecting and Valuing Children Assessment Method After completing each module of the Award in Preparation for the Responsibilities of Parenting Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Award in Preparation for the Responsibilities of Parenting course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Award in Preparation for the Responsibilities of Parenting course is ideal for young people in schools or colleges. Requirements There are no specific requirements for this Award in Preparation for the Responsibilities of Parenting course because it does not require any advanced knowledge or skills. Career path This Award in Preparation for the Responsibilities of Parenting course does not have any direct impact that qualifies you to work but keeps you on track so that you can prepare for your 'next steps' either in training or moving towards work. Certificates Certificate of completion Digital certificate - Included

⏰️ Available from 24th October at 7pm Sign up once for either one or both sessions for £20 ONLY! ST1 on 29th Oct: 7 - 8pm ST4 on 30th Oct: 7 - 8pm Both sessions will be held on the same link which will be sent on payment. Price: £20 (non-refundable) for Q&A only! OR…… Watch our pre-recorded webinar of ST4 and ST1 Applications and Interviews & attend the Q&A for £25 BELOW !! : https://london-school-of-cardiothoracics.cademy.co.uk/st1-st4-applications-in-cardiothoracic-surgery-webinar-2024-536c1b8c 📝 Sign up to listen to a breakdown of the scoring matrix, how best to boost your portfolio to get a national training number and all the interview tips we can give you! Hear from National trainees who have been through the process, their advice, hints and tips. 🚨 Sign up and get access to the Live Q&A where we will talk about any updates and changes to the 2025 scoring matrix - delivered by current and recently appointed ST4 and ST1 trainees. This session will give you the best opportunity to discuss in real time any changes that come out! Please ensure you check all mail folders, including spam/junk folders, and add 'notifications@system.cademy.co.uk' Cademy to the list of 'safe senders', to ensure you receive all future emails. 

Do you have your eye on a promotional opportunity at work and want to gain more knowledge and skill in the Sales, Advertising and the Marketing industry? Our Sales, Advertising and Marketing diploma will provide you with all the information you need to enjoy a successful career in these sectors. If you want to put sales, marketing and advertising strategies together and help your company/career achieve its goals, then this course may be just what you are looking for. This course offers the convenience of online learning. You will have the unique opportunity to study at your own pace, in your own time and from any device to gain the certification you need to boost your career moving forward. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.   Market and Sales Defining Marketing 00:30:00 Recognising Trends 00:15:00 Conducting Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Sales Relationship Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Smart Selling Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Sales Objection Building Credibility 00:05:00 Critical Communication Skills 00:30:00 Observation Skills 00:15:00 Handling Customer Complaints 00:05:00 Overcoming Objections 00:15:00 Handling Objections 00:15:00 Pricing Issues 00:15:00 Buying Signals 00:05:00 Closing the Sale 00:15:00 Introduction to Sales Sales Management- Part 1 01:00:00 Sales Management- Part 2 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Sales Management Module One - Getting Started 00:30:00 Module Two - Understanding the Talk 01:00:00 Module Three - Getting Prepared to Make the Call 01:00:00 Module Four - Creative Openings 01:00:00 Module Five - Making Your Pitch 01:00:00 Module Six - Handling Objections 01:00:00 Module Seven - Sealing the Deal 00:30:00 Module Eight - Following Up 01:00:00 Module Nine - Setting Goals 01:00:00 Module Ten - Managing Your Data 00:30:00 Module Eleven - Using a Prospect Board 01:00:00 Module Twelve - Wrapping Up 01:00:00 Introduction to Marketing Module One - Getting Started 00:30:00 Module Two - What is Marketing 00:30:00 Module Three - Common Marketing Types (I) 00:30:00 Module Four - Common Marketing Types (II) 00:30:00 Module Five - The Marketing Mix 00:30:00 Module Six - Communicating the Right Way 01:00:00 Module Seven - Customer Communications 00:30:00 Module Eight - Marketing Goals 00:30:00 Module Nine - The Marketing Funnel 00:20:00 Module Ten - Marketing Mistakes (I) 01:00:00 Module Eleven - Marketing Mistakes (II) 01:00:00 Module Twelve - Wrapping Up 00:30:00 Sales and Marketing Defining Marketing 00:30:00 Recognising Trends 00:15:00 Conducting Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Mastering Digital Marketing Introduction to Internet Marketing and Reputation Management 00:30:00 How to Optimise Your Site for Every Stage of the Buy Cycle 00:30:00 Build Impression on Your Site 00:30:00 Types of Link Building 01:00:00 Importance of Landing Pages 00:30:00 Difference Between Internet Marketing and Online Customer Service 01:00:00 About Of Google Analytics 01:00:00 Online Press Releases 00:15:00 How to Get Traffic from Twitter 00:30:00 Importance of Testing E-Mail Messages 00:15:00 What is Viral Marketing 01:00:00 What is EMail Marketing 00:30:00 Difference Between Images and Video 00:15:00 How to Internet Marketing on Facebook 02:00:00 What is Search Engine Optimization(SEO)? 00:30:00 Understanding Search Results 00:15:00 How to Attract Customer on Your Product? 00:15:00 Time Makes Money 00:30:00 How to Test a Landing Page 00:30:00 Best Web Writing 01:00:00 Ways to Use of Humor in You Internet Marketing 00:15:00 Coupon Codes 00:15:00 When to Pull the Plug 00:15:00 Internet Advertising Techniques INTRODUCTION: WHAT IS AFFILIATE MARKETING? 00:30:00 WHY AFFILIATE MARKETING IS AWESOME 00:30:00 FINDING A PROFITABLE NICHE 01:00:00 CHOOSING AN AFFILIATE PRODUCT 00:15:00 THE ADVANTAGES OF CLICK BANK 00:30:00 ANALYZING THE CLICK BANK MARKETPLACE 00:30:00 CREATING YOUR HOP LINK 00:30:00 CREATING A FREE BLOG 01:00:00 PERFORMING EFFECTIVE KEYWORD RESEARCH 00:30:00 CREATING AN OPTIMIZED POST 00:30:00 POSTING TO YOUR BLOG 00:15:00 PROMOTING YOUR BLOG: AN OVERVIEW 00:30:00 PROMOTION: ARTICLE MARKETING 00:30:00 PROMOTION: SOCIAL BOOKMARKING 01:00:00 PROMOTION: BLOG COMMENTING 00:30:00 ADDITIONAL PROMOTION TIPS 00:15:00 CREATING YOUR OWN WEBSITE 01:00:00 Email Marketing Introduction to Email Marketing 00:30:00 Using Email Marketing Software 00:30:00 Building Email Lists by Quantity 00:30:00 Building Email Lists by Quality 00:30:00 Crafting an Email 01:00:00 Analyzing and Tracking Your Email Marketing Strategy 00:30:00 Facebook Marketing Basics Introduction to Facebook 00:15:00 Why You Should Care 00:15:00 Setting up a Facebook Page 00:30:00 How to Get More Likes for Your Facebook Page 00:30:00 Facebook Advertising 00:30:00 How Much Does Facebook Advertising Cost? 00:30:00 Marketing on Facebook 01:00:00 Create a Content Calendar 00:15:00 Understanding Edge Rank & the Art of Engagement 00:15:00 Twitter Marketing TWITTER FOR BUSINESS 00:15:00 TOP TWITTER TIPS 00:15:00 TWITTER IS 00:15:00 BUSINESS TERMS 00:15:00 WHY USE TWITTER FOR MARKETING 00:15:00 TWITTER MARKETING BASICS 01:00:00 TWITTER METRICS 00:30:00 YOUR BIO 00:15:00 WHEN TO TWEET 00:15:00 BUILDING YOUR COMMUNITY 00:15:00 GENERATING LEADS 00:15:00 REAL-TIME TWITTER MARKETING 00:15:00 ENGAGEMENT 00:15:00 TWETIQUETTE (TWEETING ETIQUETTE) 00:15:00 Mock Exam Mock Exam- Sales, Advertising and Marketing Diploma 00:30:00 Final Exam Final Exam- Sales, Advertising and Marketing Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Interact with people to earn good reputation as a Receptionist Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you. The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments. Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now! Course Highlights Professional Receptionist Skills Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Receptionist Skills Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.   Professional Receptionist Skills Diploma - Updated Version Introduction to Reception and Receptionist 00:26:00 Business Telephone Skills 00:20:00 Representing Your Boss and Company 00:36:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:41:00 Organisational Skills 00:26:00 Communication Skills 00:27:00 Customer Service 00:17:00 Effective Planning and Scheduling 00:52:00 Invoicing/Petty Cash 00:28:00 Business Environment 00:16:00 Microsoft Excel Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:28:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:09:00 Use Proofing and Research Tools 00:07:00 Apply Text Formats 00:16:00 Apply Number Format 00:08:00 Align Cell Contents 00:09:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:08:00 Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:09:00 Configure Headers and Footers 00:07:00 Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:06:00 Professional Receptionist Skills Diploma - Old Version Module 1: Receptionist Receptionist FREE 00:30:00 Importance of Receptionist FREE 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 01:00:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Interpersonal Skills Development Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certified Microsoft PowerPoint for Beginners - Activities 00:00:00 Mock Exam Mock Exam- Professional Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Professional Receptionist Skills Diploma 00:30:00

Do you work from home or you need to make telephone calls for your job? Or Are you a telephone receptionsit or wish to become one? Either way, you will be learning the right telephone skills and etiquettes in this course that is specifically designed for telephone receptionist. Description: Communication is an important skill in any types of industry. You need to communicate well in your everyday life, regardless of what career you are in. Through this well-crafted course, you will learn how to be an effective communicator on the telephone. You will learn the necessary skills, attenuates of effectively communicating with clients and/ team on the telephone. In this course, you will also learn about self and time management and explore different forms of communication. You will also know how to resolve challenges of teleworkers. And whether you work outside the office or a front desk worker, you will be a communication expert through this course. Who is the course for? Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher Professional Telephone Receptionist Course Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Professional Telephone Receptionist Course- Activities 00:00:00 Mock Exam Mock Exam- Professional Telephone Receptionist Course 00:20:00 Final Exam Final Exam- Professional Telephone Receptionist Course 00:20:00

Description: Performance management is the management that focuses on promoting and improving employee's effectiveness. It is important to know about performance management since this skill will help in assessing the performance of each worker and how productive they are. It is very important to analyze their performance to know which workers has been improving and contributing to the success or downfall of the business. Through this course, you will learn the necessary skills and knowledge on performance management. You will be given tips and advice on how to manage your department or business to help you in improving yours and the employee's performance. Who is the course for? Professionals who want to learn to assess performance in their organization. People who are interested in learning about performance management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Performance Management Diploma is a useful qualification to possess and would be beneficial for the following careers: Businessmen Business Development Officer Marketing Manager Performance Analyst Sales Specialist Strategist. Managing Performance Module One - Getting Started FREE 00:30:00 Module Two - The Basics (I) FREE 01:00:00 Module Three - The Basics (II) 01:00:00 Module Four - Goal Setting 01:00:00 Module Five - Establishing Performance Goals 01:00:00 Module Six - 360 Degree Feedback 01:00:00 Module Seven - Competency Assessments 01:00:00 Module Eight - Kolb's Learning Cycle 01:00:00 Module Nine - Motivation 01:00:00 Module Ten - The Performance Journal 01:00:00 Module Eleven - Creating a Performance Plan 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Employee Recognition Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 HR: Employee Recognition Training Course- Activities 00:00:00 Mock Exam Mock Exam- Advanced Performance Management Diploma and Employee Recognition 00:20:00 Final Exam Final Exam- Advanced Performance Management Diploma and Employee Recognition 00:20:00