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2999 Courses

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

4.3(43)

By John Academy

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication
Delivered Online On Demand
£24.99

Professional Diploma in Coaching and Mentoring

By iStudy UK

Be an inspirational Coach and Mentor with this Professional Diploma in Coaching and Mentoring Do you have a neck for teaching? If you think you have all the qualities to be a good coach and mentor and wish to improve on those qualities then look no further than this course Professional Diploma in Coaching and Mentoring. A mentor can give advice but the partners is free to pick and choose what they do. The context does not have specific performance objectives. A coach is trying to direct a person to some end result, the person may choose how to get there, but the coach is strategically assessing and monitoring the progress and giving advice for effectiveness and efficiency. However if you think about it, both are very similar at what they do. Mentoring and life coach might have a slight difference, but both have the same goal, which is to help in growth and development of someone. Whether their goals are for career or personal development, this course will help you in learning about life coaching and mentoring basics. So get started right away. Course Highlights Professional Diploma in Coaching and Mentoring is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Coaching and Mentoring into 43 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 Day 12 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Coaching and Mentoring Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Coaching and Mentoring is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Coaching and Mentoring is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Coaching and Mentoring - Updated Version Introduction to Coaching and Mentoring 00:22:00 Fundamental Qualities of a Coach 00:57:00 Ethical Aspects of Coaching and Mentoring 00:32:00 Coaching and Mentoring Models Part 1 00:32:00 Coaching and Mentoring Models Part 2 00:30:00 Effective Communication Skills 00:23:00 Personal Skills 00:25:00 Management Skills 00:22:00 Functional Skills 00:26:00 Professional Diploma in Coaching and Mentoring - Old Version Life Coaching Basics Introduction to Life Coaching FREE 00:30:00 Life Calling Theory and Model FREE 00:30:00 Additional Coaching Theories and Perspectives 00:30:00 Overview of the Life Coaching Process 00:30:00 Coaching Delivery Systems 00:15:00 Coaching Competencies & Activities 01:00:00 Coaching Documentation 00:30:00 Life Coaching Definition of a Happy and Successful life 00:30:00 Self Improvement through motivation 00:30:00 Goal setting 02:00:00 The distinction between Goals and Values 01:00:00 20 qualities for a successful life 02:00:00 Stress Management 01:00:00 Time Management 01:00:00 Challenging yourself to be motivated 00:30:00 Ways to Maximize your Potential 02:00:00 Overcome Obstacles Created by Your Self-Limiting Beliefs 02:00:00 Aspects of human behavior to succeed 00:30:00 Why motivation is important for a successful life 00:30:00 Role of Education in successful life 01:00:00 Social roles for a successful life 02:00:00 Maintaining work life balance 00:30:00 What make a person Unsuccessful? 00:15:00 Dealing with Life Challenges 01:00:00 Criteria for idealising successful people in the world 02:00:00 Factors behind importance of motivation in successful life 00:30:00 Mentoring Basics Introduction - The Mentor-Protege Relationship 00:30:00 Benefits of a Protégé 00:30:00 Mentor Benefits of Having a Protege 00:30:00 Where to Look Mentor-Protégé Programs 01:00:00 Picking a Protégé 00:45:00 Communication 00:45:00 Working with a Protégé 00:30:00 The Exit Strategy 00:30:00 Running Multiples 00:30:00 Lather, Rinse, Repeat 00:30:00 Appendix: How to Be a Professional Altruist 00:15:00 Coaching and Mentoring Module One - Getting Started FREE 00:30:00 Module Two - Defining Coaching and Mentoring FREE 00:30:00 Module Three - Setting Goals 01:00:00 Module Four - Understanding the Realities 01:00:00 Module Five - Developing Options 01:00:00 Module Six - Wrapping it All Up 00:30:00 Module Seven - The Importance of Trust 01:00:00 Module Eight - Providing Feedback 00:30:00 Module Nine - Overcoming Roadblocks 01:00:00 Module Ten - Reaching the End 00:30:00 Module Eleven - How Mentoring Differs from Coaching 00:30:00 Module Twelve - Wrapping it Up 00:30:00 Accredited Diploma in Coaching & Mentoring- Activities 00:00:00 Mock Exam Mock Exam- Professional Diploma in Coaching and Mentoring 00:30:00 Final Exam Final Exam- Professional Diploma in Coaching and Mentoring 00:30:00

Professional Diploma in Coaching and Mentoring
Delivered Online On Demand44 hours
£25

Leadership Skills Training Course For Managers

By Lead Academy

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This Leadership Skills Training Course covers all essential techniques of effective communication, building strong teams, leading with influence and all other necessary leadership skills to become a successful leader in any professional setting. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the principles behind situational leadership Learn three factors that determine the leadership style Understand how to simplify your leadership model Get to know how have you been led in the past Understand the conscious-competence model Learn the skills required for day-to-day leadership styles Master the four leadership styles for different situations Understand how leadership is a partnership Discover how to offer feedback Learn skills audit Learn how to apply day-to-day leadership skills to a team Know how to lead a team through a transformation Why Leadership Skills Training Course For Managers right for you? This comprehensive course is beneficial for those keen to understand different leadership models, the leadership challenges and the concerns you may have about leading your team. This online course will introduce you to situational leadership type, its principles, steps to implement the leadership role, and three factors that determine the leadership style. You will learn the practical models for day-to-day leadership, the skills for day-to-day leadership styles and the process to lead a team through a transformation. By the end of the course, you will have a solid understanding of leadership styles, challenges, models and will be introduced to situational leadership. Leadership Skills Training Course For Managers Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction to This Course Introduction to Leadership Styles Exercise 1: What Concerns You Most About Leading Your People The Leadership Challenges Before You The Three Types of Leadership Model Introduction to Situational Leadership The Principle Behind Situational Leadership Exercise 2: Four People How Did You Do. Exercise 3: How Have You Been Led in the Past' The Tannenbaum & Schmidt Leadership Continuum The Three Factors That Determine Leadership Style Simplifying Your Leadership Model A Practical Model for Day-to-day Leadership How You Learned to Drive: the 'conscious-competence' Model Applying Conscious-competence to Leadership Styles The First Two Skills You'll Need Four Leadership Styles for Different Situations Exercise 4: Put the Model to Work With Four More People How Did You Do? Feedback on Exercise 4 Exercise 5: Briefing How Did You Do? Feedback on Exercise 5 The Skills for Day-to-day Leadership Styles Three More Skills You'll Need Task and Goal Setting Leadership is a Partnership How to Offer Feedback Positive Feedback or Negative Feedback Exercise 6: Skills Audit The Skills for Day-to-day Leadership Styles Three More Skills You'll Need Task and Goal Setting Leadership is a Partnership How to Offer Feedback Positive Feedback or Negative Feedback Exercise 6: Skills Audit Bonus Content Three More Skills You'll Need Task and Goal Setting Leadership is a Partnership How to Offer Feedback Positive Feedback or Negative Feedback Exercise 6: Skills Audit Closing Section Exercise 7: What Have You Learned Wishing You Well Who should take this course? This leadership skills for manager course is perfect for those who wish to understand leadership models, styles, challenges, and leadership skills to execute a particular task in a professional or personal space. Entry Requirements There are no academic entry requirements for this Leadership Skills for Managers course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Leadership Skills Training Course for Managers assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Leadership Skills Training Course For Managers
Delivered Online On Demand
£25

New Manager

5.0(1)

By LearnDrive UK

Equip yourself for success as a new manager with our comprehensive “New Manager” course, covering essential leadership, communication, team building, and legal compliance skills. Gain the confidence and competence to lead effectively in today’s dynamic workplace.

New Manager
Delivered Online On Demand1 hour
£5

Diploma in English Grammar at QLS Level 5

4.5(3)

By Studyhub UK

Discover the intricacies of English grammar with the 'Diploma in English Grammar at QLS Level 5,' a course meticulously designed to elevate your understanding of the English language. This comprehensive program guides you through the core components of grammar, beginning with an insightful introduction that lays the groundwork for more advanced topics. As you progress, each module delves into specific areas such as parts of speech, sentence structures, and punctuation. The course is tailored to demystify the complexities of grammar, making it accessible and engaging. From exploring the different roles of nouns, pronouns, adjectives, and adverbs, to mastering the nuances of verb tenses and prepositions, this diploma offers a deep dive into the elements that form the backbone of effective communication in English. The curriculum is designed not just to impart theoretical knowledge but to provide practical skills in identifying and correcting common grammatical errors. Whether it's understanding sentence fragments, avoiding run-ons, or using punctuation correctly, this course ensures a well-rounded grasp of English grammar. Learning Outcomes Gain a comprehensive understanding of the core aspects of English grammar. Develop the ability to identify and use different parts of speech effectively. Master the construction and analysis of varied sentence types. Enhance proficiency in spotting and correcting grammatical errors. Acquire practical skills in applying correct punctuation in writing. Why choose this Diploma in English Grammar at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Diploma in English Grammar at QLS Level 5 course for? Students seeking a thorough grounding in English grammar. Writers and editors aiming to refine their grammatical expertise. ESL (English as a Second Language) learners wishing to improve their English proficiency. Professionals desiring to enhance their written communication skills. Educators looking for comprehensive resources to teach English grammar. Career path English Teacher: £25,000 - £40,000 Copy Editor: £23,000 - £37,000 Content Writer: £20,000 - £35,000 Technical Writer: £24,000 - £38,000 ESL Instructor: £22,000 - £36,000 Communications Coordinator: £21,000 - £34,000 Prerequisites This Diploma in English Grammar at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Introduction Welcome 00:03:00 Good Writing Is Essential 00:04:00 Parts of Speech Parts of Speech 00:20:00 Text: Parts of Speech - The Names For the Different Groups of Words 01:30:00 The Sentence The Sentence 00:22:00 Text: The Sentence 01:40:00 Text: Direct and Indirect Objects 00:35:00 Coordination & Subordination 00:28:00 Text: Coordination and Subordination 01:00:00 The Passive Voice 00:08:00 Sentence Fragments & Run-ons Text: Sentence Fragments - Don't Leave Pieces of Your Sentence Lying Around 00:55:00 The Run-on and the Comma-splice Sentences 00:14:00 Run-on Sentences & Comma Splices 00:45:00 Verbs - Make Me Tense Verbs 00:33:00 Text: Verbs Tell Time 02:35:00 Past/Present Confusion 00:04:00 Subject Verb Agreement 00:37:00 Text: Subject-verb Agreement: they 'Go Together' 01:55:00 The Progressive 00:20:00 Nouns Nouns 00:30:00 Text: Nouns - Naming All the Things That Make Up Our World 01:25:00 Pronouns Pronouns 00:15:00 When Pronouns Go Bad (Pronoun Errors) 00:30:00 Who, Whom and Whatever Else 00:32:00 Text: Pronouns 02:10:00 Adjectives and Adverbs Adjectives: they Change Nouns 00:39:00 Adverbs: they 'add' To Verbs 00:22:00 Text: Adjectives and Adverbs 01:10:00 Prepositions Prepositions 00:27:00 Text: Prepositions 00:25:00 Punctuation Punctuation 00:34:00 The Comma Rules 00:29:00 Text: Comma and Other Punctuation 02:15:00 Assignment Assignment - Diploma in English Grammar at QLS Level 5 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Diploma in English Grammar at QLS Level 5
Delivered Online On Demand27 hours
£10.99

Healthcare & Medical Workers Bundle (5-in-1 Unique Courses)

5.0(1)

By Course Gate

Discover our Healthcare & Medical Workers Bundle, featuring 5 unique courses tailored to equip you with essential skills for various roles in the healthcare sector. Enjoy the convenience of free digital certificates upon completion. Dive into medical terminology, healthcare management, lab technology, and more!

Healthcare & Medical Workers Bundle (5-in-1 Unique Courses)
Delivered Online On Demand24 hours 5 minutes
£49

Microsoft Office Complete Training - Excel, Access, PowerPoint, and Word

5.0(1)

By Course Gate

Master essential Microsoft Office applications, enhance communication, and develop problem-solving skills with the Microsoft Office Complete Training. Suitable for new entrants and professionals alike, gain practical knowledge, expert guidance, and a CPD certificate for career advancement.

Microsoft Office Complete Training - Excel, Access, PowerPoint, and Word
Delivered Online On Demand18 hours 27 minutes
£11.99

Skills for Business Communication

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Skills for Business Communication course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Skills for Business Communication course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Skills for Business Communication and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Skills for Business Communication course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Skills for Business Communication course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Skills for Business Communication will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Skills for Business Communication Effective Communication 00:06:00 Planning your Communication Part 1 00:03:00 Planning your Communication Part 2 00:05:00 Planning your Communication Part 3 00:07:00 Exercise: Stakeholder Analysis 00:03:00 Facilitating Business Meetings 00:08:00 Planning your Meeting Agenda 00:06:00 As facilitator, what should I be looking for? 00:04:00 Tools you can use in Facilitation 00:03:00 Facilitation Tools 00:04:00 Exercise: Planning your Agenda 00:07:00 Resource: Tools to help you Communicate and Facilitate 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Skills for Business Communication
Delivered Online On Demand1 hour 13 minutes
£11.99

Building Surveyor Training

4.8(9)

By Skill Up

Unlock your potential with Building Surveyor Training. Master the essentials and excel in Building Surveying. Start your journey today!

Building Surveyor Training
Delivered Online On Demand7 hours 6 minutes
£13.99

Secretary & PA Diploma

4.7(47)

By Academy for Health and Fitness

A PA or secretary is an important component of building a productive and well-synchronised office. Therefore, companies highly value skilled secretaries and PAs. Grab the chance to develop your skills and abilities in this area with the Secretary & PA Diploma course. This ultimate course is designed to equip you with the right skills and a smooth learning experience. In this Secretary & PA Diploma online training, you will receive a clear understanding of the roles and responsibilities of a PA. In this course, you will get introduced to the skills you need to become a proficient PA. From the informative modules, you will be able to develop your expertise in delivering excellent admin support. In addition, the course will include detailed lessons on meeting management, organisation skills, time management techniques and much more. Here, you will also get the opportunity to enhance your expertise in MS Excel and PowerPoint. This course will allow you to develop your skills and elevate your resume. When you complete the course, you will receive a certificate of achievement. This certificate will boost your employability, so join now! After the course, you will learn Develop the adequate skills required to become a personal assistant Learn how to provide quality admin support in the office Explore the vital areas of administrative management tasks Improve your business writing, meeting management, and time management skills Build your expertise in MS Excel and PowerPoint Why Choose Secretary & PA Diploma? Opportunity to earn a certificate accredited by CPD after completing this Secretarial & PA Diploma Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Secretarial & PA Diploma program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Secretary & PA Diploma and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover on the Secretary & PA Diploma: Module 1: Personal Assistant Working with Your Manager Administrative Soft Skills Effective Time Management Meeting Management Tools of the Trade and more! Module 2: Admin Support Getting Organised Managing Time Getting It All Done On Time Special Tasks Verbal Communication Skills and more! Module 3: Administrative Management Why Your Office Needs Administrative Procedures Gathering the Right Tools Identifying Procedures to Include Top Five Procedures to Record What to Include in Your Binder Organising Your Binder What Not to Include in the Procedure Guide Share Office Procedure Guide Successfully Executing the Guide Module 4: Organisational Skills Remove the Clutter Prioritise Scheduling Your Time To-Do Lists Paper and Paperless Storage Organisation in Your Work Area Tools to Fight Procrastination and more! Module 5: Telephone Etiquette Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Handling Interoffice Calls Methods of Training Employees Correcting Poor Telephone Etiquette Module 6: Business Writing Working with Words Constructing Sentences Creating Paragraphs Writing Meeting Agendas Writing E-mails Writing Business Letters Proofreading and Finishing and more! Module 7: Time Management Setting SMART Goals Prioritizing Your Time Planning Wisely Tackling Procrastination Crisis Management Organising Your Workspace Delegating Made Easy Setting a Ritual Meeting Management Alternatives to Meetings Module 8: Body Language and Effective Communication Communicating with Body Language Reading Body Language Body Language Mistakes Gender Differences Nonverbal Communication Facial Expressions Body Language in Business Lying and Body Language Improve Your Body Language Matching Your Words to Your Movement Module 9: Meeting Management Planning and Preparing Setting up the Meeting Space Electronic Options Meeting Roles and Responsibilities Chairing a Meeting Dealing with Disruptions Taking Minutes Making the Most of Your Meeting Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customize the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customize Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD Assessment Process Once you have completed all the Secretarial & PA Diploma Course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Secretarial & PA Diploma. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for Anyone interested in pursuing a career in the relevant sector Existing professionals who wish to elevate their skills Individuals who wish to learn about PA or secretary careers Requirements Enrol on the Secretary & PA Diploma with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Secretary & PA Diploma without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Secretary & PA Diploma online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path From the Secretary & PA Diploma course, you will learn the key skills required for the role of a PA. After completing the course, you can aim for career options such as PA (Salary range £26k-£44k per year) Office Administrator (Salary range £21k-£27k per year) Admin Assistant (Salary range £20k-£27k per year) Receptionist (Salary range £21k-£28k per year) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Secretary & PA Diploma
Delivered Online On Demand20 hours
£12