This ilm recognised programme builds on the coaching fundamentals to focus on enhancing the coach’s self-awareness and coaching techniques, refining both practice and skill to develop a coaching style of leadership.
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Join us for an inspiring online event where we'll explore the power of purpose in our lives. Discover how finding your purpose can bring clarity, fulfillment, and direction. Reduce stress and gain balance and perspective as you focus on what really matters to you and aligns with your core values.
Overview Learn about contract triggers, including European vs. American style, and variations like one-touch, no-touch, and double no-touch options. Who the course is for Risk managers IT System developers Traders and derivatives teams Consultants and brokers Course Content To learn more about the day by day course content please request a brochure To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now
Overview 2 day course on scorecards, rating agency frameworks, regulation and integration and quantification of Environmental, Social and Governance (ESG) analysis into equity and credit investing / lending for / to corporates, banks and other financial institutions, applied to many case study companies and industries Who the course is for Investors and analysts – equity and credit; public and private Bank loan officers M&A advisors Restructuring advisors Course Content To learn more about the day by day course content please request a brochure To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now
Duration 3 Days 18 CPD hours This course is intended for Application consultants Overview In this course, participants use and customize functions in delivery processing. In this course, students learn the customizing settings of delivery documents and the set-up of corresponding functions. Idea and Function of the Delivery Document Explaining the Concept and Structure of the Delivery Document Basic Organizational Units for the Delivery Process Maintaining the Organizational Units for Delivery Processes Controlling Deliveries Controlling Delivery Documents The Goods Issue Process Based on the Delivery Adjusting Automatic Determination of Relevant Fields for Outbound Delivery Creation Adjusting Delivery and Transportation Scheduling Processing Outbound Deliveries Using the Outbound Delivery Monitor Processes and Functions based on the Delivery Picking Outbound Deliveries Packing Materials Handling Goods Issues Using Special Functions in Deliveries Further Application Areas of the Delivery Document Transferring Stock Between Plants Performing Goods Receipts Using Deliveries Specified Delivery Scenario Setting Up a Specified Delivery Scenario