• Professional Development
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  • Personal Development

Tips for Writing Effective Professional Emails

By NextGen Learning

Learn the art of effective email communication and how to write emails that grab attention, convey your message clearly, and get the desired response. With modules covering the fundamentals of writing effective emails, managing your inbox, writing styles and tone, and more, you'll gain the skills you need to succeed in today's fast-paced business world. The world of business is constantly evolving, and with it comes a growing demand for effective communication. In today's digital age, email is the go-to form of communication in the business world, with over 306 billion emails sent and received every day. As a result, there are numerous opportunities available in the field of email writing. Learning Outcomes: Understand the principles of effective email communication Learn to write clear, concise, and compelling emails Develop strategies for managing your inbox and staying organised Discover different writing styles and how to adapt your tone to different situations Learn tips and tricks for writing effective emails Understand the importance of exercising caution when sending emails In today's digital age, email is the go-to form of communication in the business world. However, with so many emails flooding our inboxes, it can be challenging to stand out from the crowd. That's where our Email Writing course comes in. Our course covers all the essential aspects of effective email writing, from understanding the fundamentals of email communication to developing strategies for managing your inbox and staying organised. Through a series of modules, you'll learn the art of crafting clear, concise, and compelling emails that get results. You'll explore different writing styles and tone, discover tips and tricks for writing effective emails, and understand the importance of exercising caution when sending emails. Whether you're a business professional looking to improve your communication skills or someone looking to enter the recruitment field, our Email Writing course is for you. So, enrol today and take the first step towards mastering the art of effective email communication. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to improve their email writing skills Individuals looking to enter the recruitment field Anyone who wants to improve their communication skills Students who want to enhance their writing skills Career path Recruitment Consultant: £22,000 - £45,000 HR Manager: £25,000 - £75,000 Marketing Manager: £25,000 - £70,000 Sales Executive: £18,000 - £40,000 Customer Service Representative: £16,000 - £28,000 Executive Assistant: £20,000 - £45,000

Tips for Writing Effective Professional Emails
Delivered Online On Demand5 hours
£15

Avoiding the Unconscious Biases at Workplace

By NextGen Learning

Are you concerned about unconscious biases affecting the workplace? The Avoiding Unconscious Biases at Workplace online course provides insights and techniques to help you identify, mitigate and prevent unconscious biases in the workplace. This course is designed to help you enhance your understanding of unconscious biases and to take positive action to create a more inclusive and equitable workplace. Learning Outcomes: Understand the concept of unconscious bias and its impact on the workplace Recognise the origins of biases and how they are formed Identify different types of unconscious biases present in the workplace Explore strategies to avoid unconscious biases and foster a more inclusive work environment Develop techniques to challenge and overcome unconscious biases Understand the difference between individual and structural interventions Module 01: Unconscious Bias This module provides an introduction to unconscious bias and explains its impact on the workplace. It helps you to understand the origins of unconscious bias and the different forms it can take. Module 02: Bias: Origins This module explores the origins of bias, including the role of culture, upbringing, and personal experiences. It also provides insights into how biases can be formed and perpetuated. Module 03: Types of Unconscious Biases in the Workplace This module identifies and explains the different types of unconscious biases that can be present in the workplace, including affinity bias, halo effect, and confirmation bias. Module 04: Avoiding the Unconscious Biases at Workplace This module offers strategies and techniques to help you avoid unconscious biases and foster a more inclusive work environment. It also explores the role of unconscious bias in decision making. Module 05: Biases and Perception This module focuses on the relationship between biases and perception, including how biases can affect how we see and interact with others in the workplace. Module 06: Individual and Structural Interventions This module explores individual and structural interventions that can be used to address unconscious bias in the workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders seeking to create more inclusive work environments Human resources personnel responsible for diversity and inclusion initiatives Individuals interested in promoting fairness and equality in the workplace Career path Human Resource Specialist: £24,000 - £40,000 per year Diversity and Inclusion Manager: £40,000 - £70,000 per year Organisational Development Consultant: £40,000 - £60,000 per year Learning and Development Manager: £35,000 - £60,000 per year

Avoiding the Unconscious Biases at Workplace
Delivered Online On Demand3 hours
£15

Paediatric First Aid for Common Illnesses and Injuries

By NextGen Learning

In today's world, where children are exposed to various risks and dangers, knowing how to provide Paediatric First Aid has become more crucial than ever. Accidents and emergencies can happen at any time, and having the knowledge and skills to respond quickly and effectively can make all the difference. Our Paediatric First Aid for Common Illnesses and Injuries course is designed to equip you with the necessary tools to provide immediate care and assistance to children in times of crisis. Learning outcomes: Understand the principles of paediatric first aid Assess and provide assistance for common illnesses and injuries in children Know how to use equipment and techniques for first aid Perform CPR and manage the loss of responsiveness in children Identify and manage acute medical conditions in children Recognise and provide first aid for environmental injuries Develop skills in caring for children and providing psychological first aid The Paediatric First Aid for Common Illnesses and Injuries course equips learners with essential knowledge and skills to respond to emergency situations involving children. The course is divided into 12 modules that cover topics ranging from introduction to paediatric first aid to caring for children and psychological first aid. The theoretical course aims to develop learners' understanding of paediatric first aid principles, assessment and assistance, equipment and techniques, loss of responsiveness and CPR. Learners will also learn about first aid for common illnesses and injuries, including environmental injuries and acute medical conditions. The course also covers caring for children and providing psychological first aid. By the end of the course, learners will have developed the knowledge and skills to respond confidently to emergency situations involving children. Enrol in the Paediatric First Aid for Common Illnesses and Injuries course today and be prepared to provide essential first aid to children in emergency situations. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Parents and guardians Childcare professionals Teachers and educational staff Healthcare professionals Anyone who works or interacts with children Career path Upon completion of this course, you can pursue many career paths, such as: Nursery Nurse - £15,000 - £20,000 per annum Childminder - £15,000 - £35,000 per annum Paediatric Nurse - £24,000 - £41,000 per annum Teacher - £24,000 - £40,000 per annum Healthcare Assistant - £18,000 - £25,000 per annum Emergency Medical Technician - £20,000 - £32,000 per annum

Paediatric First Aid for Common Illnesses and Injuries
Delivered Online On Demand7 hours
£15

Understanding the Factors that Create Diversity

By NextGen Learning

Unlock the power of diversity and inclusion with our online course, designed to equip you with the knowledge to create a more inclusive workplace. Discover the factors that create diversity and explore the impact of unconscious biases in the workplace, in this comprehensive theoretical course. According to a study, more than 40% of employees feel that their workplace is not diverse enough. In a world that is becoming increasingly globalised, it is essential to embrace diversity in the workplace. This is where our online course on Diversity Training comes in. Learning Outcomes: Understand the meaning and importance of diversity in the workplace Identify the factors that create diversity and how they impact the workplace Recognise prejudice, stereotyping, and discrimination and how to avoid them Understand unconscious biases and learn techniques to avoid them at work Explore new paradigms in workplace diversity and how to deal with diversity professionally Recognise the limitations of diversity training The Diversity Training Online Course offers a deep understanding of diversity in the workplace. The course covers several modules that focus on different aspects of diversity, including its definition, factors that create it, and its impact on the workplace. You will also learn about prejudice, stereotyping, discrimination, and unconscious biases and how to avoid them at the workplace. Additionally, the course teaches you how to deal with diversity in the workplace effectively. The course is suitable for anyone looking to develop their knowledge of diversity in the workplace and how to deal with it. Whether you are an HR manager, recruitment consultant, business owner, or someone looking to enhance their knowledge of diversity in the workplace, our online course is perfect for you. Join us to develop the necessary skills to deal with diversity in the workplace effectively and take the first step towards a more diverse and inclusive workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals who want to create a more inclusive workplace HR professionals responsible for diversity and inclusion initiatives Employees who want to improve their knowledge of diversity in the workplace Managers who want to create a more diverse and inclusive team Career path HR Officer: £18,000 - £30,000 Diversity and Inclusion Manager: £35,000 - £60,000 Recruitment Consultant: £20,000 - £40,000 Training and Development Manager: £35,000 - £60,000 Equal Opportunities Officer: £25,000 - £40,000 HR Director: £80,000+

Understanding the Factors that Create Diversity
Delivered Online On Demand5 hours
£15

Role of AEDs in Saving Lives

By NextGen Learning

Want to learn how to save a life with just a few clicks? Our Automated External Defibrillator (AED) online training course is perfect for you! With step-by-step modules, you'll learn everything you need to know about AED usage, maintenance, and more. Don't miss this opportunity to become a hero in your community. According to the British Heart Foundation, every year, more than 30,000 cardiac arrests occur outside of hospital environments in the UK. Without prompt treatment, survival rates are less than 10%. Automated External Defibrillators (AEDs) can significantly increase survival rates to up to 75% if used promptly and correctly. However, many people do not know how to use an AED or what to do in an emergency situation. Learning Outcomes: Identify the components of an AED and its importance in emergency situations. Demonstrate proper preparation and usage techniques for an AED. Recognize special AED situations and the appropriate actions to take. Understand AED usage, training, and location requirements. Explain AED maintenance and troubleshooting procedures. Get equipped with life-saving skills through our Automated External Defibrillator (AED) - Online Training. Learn how to use an AED, prepare for emergency situations, and maintain the equipment. Sign up now and become a hero in times of crisis. The course starts with an introduction to AEDs, explaining their importance in saving lives and how they work. You will then learn how to prepare for using an AED, including identifying the steps to take before and during the use of an AED. Next, you will discover the steps to use an AED effectively and safely, including identifying special situations when using an AED may be necessary. This online training course allows you to learn at your own pace and is designed to equip you with the knowledge and skills to use an AED effectively in emergency situations. Enrol today and be ready to respond quickly and confidently when the need arises. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals First responders Emergency service personnel Community members Career path Recruitment for AED trainers and instructors AED program manager with a salary range of £25,000 to £40,000 per year Health and safety coordinator with an average salary of £25,000 per year Emergency medical technician with a salary range of £20,000 to £30,000 per year Paramedic with a salary range of £30,000 to £40,000 per year Firefighter with an average salary of £29,000 per year

Role of AEDs in Saving Lives
Delivered Online On Demand2 hours
£15

Building High Performing Teams

By NextGen Learning

In today's dynamic work environment, effective Team Management is the key to success. The course "Building High Performing Teams" offers a comprehensive exploration of Team Management, providing you with the tools to excel in leading and managing teams. Learning Outcomes: Gain an understanding of Remote Team Management and its unique challenges and advantages. Develop leadership skills tailored to remote team environments, focusing on accountability and decision making. Cultivate strategies to build trust and maintain strong connections with remote teams. Acquire effective time management techniques to enhance team productivity and efficiency. Master tactics of influence and persuasion to drive motivation and engagement among remote team members. Develop conflict resolution and relationship-building skills to foster a positive team culture. The course "Building High Performing Teams" is designed to equip participants with the knowledge and skills necessary to excel in the realm of Team Management. Throughout the comprehensive curriculum, you will delve into various modules, exploring topics such as remote team leadership, decision making, accountability, time management, and effective communication. With a focus on remote teams, you will learn how to navigate the challenges and leverage the advantages of managing teams in virtual environments. By the end of the course, you will possess a deep understanding of the fundamentals of managing remote teams and the ability to nurture team connections, resolve conflicts, and establish compelling performance goals. You will also have a toolkit of virtual team-building games and activities at your disposal, enabling you to cultivate a strong team culture and foster effective relationships among team members. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and team leaders who are transitioning to remote team management roles. Professionals who are responsible for leading and managing teams in virtual work environments. Individuals seeking to enhance their leadership skills and excel in Team Management. HR professionals and consultants looking to develop their expertise in remote team management. Entrepreneurs and business owners aiming to build high-performing remote teams. Anyone interested in gaining comprehensive knowledge and strategies to succeed in leading and managing remote teams. Career path Team Manager: £35,000 - £60,000 per year Remote Team Leader: £40,000 - £70,000 per year Virtual Team Coordinator: £30,000 - £45,000 per year Remote Project Manager: £45,000 - £75,000 per year Remote Operations Manager: £50,000 - £80,000 per year Remote Team Consultant: £45,000 - £90,000 per year

Building High Performing Teams
Delivered Online On Demand10 hours
£15

Chemical Hazards and Worksite Hygiene in Construction

By NextGen Learning

Did you know that 70% of construction accidents are caused by chemical hazards? Gain essential knowledge and skills to protect yourself and your team, as we delve into health and safety protocols, risk assessment, machinery handling, and more. Step up your construction game today and build a solid foundation of safety! Learning Outcomes: After completing the course, you can expect to: Identify and assess chemical hazards in construction environments. Implement effective worksite hygiene practices to mitigate risks. Understand the principles of health and safety protocols in construction. Demonstrate knowledge of controlling hazards and minimising accidents. Comprehend the importance of personal protective equipment (PPE) in construction. Apply best practices for maintaining a safe construction site. In the fast-paced world of construction, safety is very important. Introducing our comprehensive course on Chemical Hazards and Worksite Hygiene, designed to equip you with essential knowledge and skills to create a secure environment for you and your team. With a focus on principles directly applicable to the construction industry, this course covers a wide range of topics related to health and safety protocols, risk assessment, hazard control, and the significance of personal protective equipment (PPE). Delve into the intricacies of chemical hazards in construction, learning how to identify, assess, and effectively manage them. Gain insights into worksite hygiene practices that play a crucial role in mitigating risks and promoting a safer environment. With our course, you'll develop a solid understanding of health and safety protocols specific to the construction industry, enabling you to navigate potential hazards and minimise accidents. Whether you're a seasoned professional or just starting your career in construction, this course will provide you with the necessary knowledge to make a positive impact on worksite safety. Certification Upon completion of the Chemical Hazards and Worksite Hygiene in Construction course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Construction workers seeking to enhance their understanding of chemical hazards and worksite hygiene. Site managers and supervisors responsible for maintaining a safe construction environment. Health and safety professionals focusing on the construction industry. Individuals aspiring to work in construction and wanting to familiarise themselves with industry-specific safety practices. Career path Health and Safety Coordinator: £25,000 - £35,000 per year Construction Site Supervisor: £30,000 - £40,000 per year Health and Safety Manager: £40,000 - £55,000 per year Construction Project Manager: £45,000 - £60,000 per year Health and Safety Consultant: £50,000 - £70,000 per year Construction Health and Safety Advisor: £35,000 - £45,000 per year

Chemical Hazards and Worksite Hygiene in Construction
Delivered Online On Demand3 hours
£15

Benefits of Housecleaning: A Clean Home, A Clear Mind

By NextGen Learning

Ready to discover the magic of a clean home and a clear mind? Our course, "Benefits of Housecleaning," is your ultimate guide to transforming your space into a sanctuary. From kitchen cleaning to organising a kid's room, this course covers everything you need to know to keep your home spotless and your mind clutter-free. Enrol today and start reaping the benefits of a clean home and a clear mind! Learning outcomes: Understand the importance of housekeeping for physical and mental health. Learn about the different cleaning equipment and ingredients required for efficient house cleaning. Gain knowledge on cleaning techniques for various areas of the home, such as the kitchen, bedroom, living room, bathroom, and home office. Discover tips and tricks for organising and decluttering your space to reduce stress and anxiety. Develop a routine for maintaining a clean and organised home. Appreciate the positive impact of a clean home on overall well-being. Are you tired of living in a messy and cluttered home? Our "Benefits of Housecleaning" course is here to help! This comprehensive course is designed to teach you everything you need to know about housekeeping and its benefits for physical and mental health. The course comprises eight modules covering a range of topics, including cleaning equipment, ingredients, and techniques for various areas of the home. You'll learn how to clean and organise a kid's room, home office, bathroom, and more. Plus, you'll gain insight into the positive impact of a clean and organised home on reducing stress and anxiety. By the end of the course, you'll have the skills and knowledge needed to maintain a clean and clutter-free home. And the best part? You'll experience the mental and physical benefits of a clean home, such as increased productivity, improved sleep, and reduced stress. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to improve their physical and mental well-being through a clean and organised home. Those who want to learn about housekeeping techniques and routines for maintaining a clean home. Individuals who struggle with clutter and disorganisation. People who want to reduce stress and anxiety in their home environment. Career path Housekeeper (£14,000 - £22,000 per year) Cleaner (£8,000 - £19,000 per year) Housekeeping supervisor (£18,000 - £25,000 per year) Hotel housekeeping (£16,000 - £22,000 per year) Private household cleaner (£10 - £15 per hour) Domestic assistant (£13,000 - £18,000 per year)

Benefits of Housecleaning: A Clean Home, A Clear Mind
Delivered Online On Demand3 hours
£15

Cryptocurrency Security Simplified

By NextGen Learning

Are you concerned about keeping your cryptocurrency investments secure? Look no further than our Cryptocurrency Security Simplified course! Discover the fundamentals of cryptocurrencies, types of cryptocurrencies, NFTs, cryptocurrency wallets, decentralised finance, investing in cryptos, and more. Learn how to keep your investments safe and navigate the UK's cryptocurrency laws. Enrol now and take the first step towards securing your financial future Learning Outcomes: Gain a deep understanding of the fundamentals of cryptocurrencies and the blockchain technology Understand the different types of cryptocurrencies, including Bitcoin, Ethereum, and more Learn about NFTs and their uses in the market Understand the importance of wallets and how to keep your investments safe Master the best practices for cryptocurrency security to protect your investments from potential threats Gain knowledge of decentralised finance and how to invest in cryptocurrencies Explore the opportunities and future of cryptocurrencies and their potential impact on the financial industry Cryptocurrency Security Simplified is the perfect course for anyone looking to secure their investments in the fast-paced world of cryptocurrencies. In this course, you'll learn the fundamentals of cryptocurrencies, including the blockchain technology that underpins them. You'll also explore different types of cryptocurrencies, such as Bitcoin and Ethereum, and their uses in the market. The course also covers NFTs, or non-fungible tokens, which are digital assets that are unique and cannot be replicated. You'll learn about the value of NFTs in the market and how to invest in them. Additionally, you'll explore the different types of cryptocurrency wallets and how to use them to keep your investments safe. One of the key focuses of this course is on cryptocurrency security. You'll learn best practices for keeping your investments secure, such as using strong passwords and two-factor authentication. You'll also explore the basics of decentralised finance and how it relates to cryptocurrency. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in investing in cryptocurrencies Cryptocurrency enthusiasts who want to learn more about cryptocurrency security Individuals who want to understand the fundamentals of cryptocurrencies and the blockchain technology Anyone who wants to learn about the potential impact of cryptocurrencies on the financial industry Individuals who want to keep their cryptocurrency investments safe and secure Career path Cryptocurrency Analyst: £35,000 - £75,000 Cryptocurrency Trader: £25,000 - £100,000 Cryptocurrency Investment Advisor: £40,000 - £100,000 Blockchain Developer: £40,000 - £80,000 Cryptocurrency Compliance Officer: £45,000 - £100,000

Cryptocurrency Security Simplified
Delivered Online On Demand6 hours
£15

Playing and Learning in Forest School

By NextGen Learning

Picture this: your child playing and learning in a natural wonderland, exploring the great outdoors and discovering the beauty of nature. That's the power of Forest Schooling, a holistic approach to education that promotes child-led learning and fosters creativity, independence and confidence. Our Playing and Learning in Forest School course provides you with comprehensive knowledge of this approach, including programme planning, learning and playing activities, child development, and safety management. Enrol now and revolutionise your child's learning experience with the wonders of Forest Schooling. learning outcomes: Gain an understanding of the benefits of Forest Schooling for child development Develop skills to plan and implement Forest School programmes Learn how to create a safe and eco-friendly Forest School environment Discover various learning, playing and survival activities in Forest School Understand the importance of child-led learning in Forest Schooling Develop skills for safety and risk management in Forest Schooling Forest Schooling is not just about learning in a natural environment, it's about creating a community of learners that work together to explore, discover and grow. Our course provides you with the skills to create such a community and foster a lifelong love for nature in your child. In addition to its benefits for child development, Forest Schooling also provides a unique opportunity for parents and educators to connect with nature, learn new skills and gain a deeper appreciation for the environment. Enrol in our course and discover the joys of Forest Schooling for yourself. The Playing and Learning in Forest School course is designed to be accessible and useful, providing you with the knowledge and skills necessary to start your own Forest School programme or incorporate nature-based learning into your existing teaching practices. Join us today and start your journey towards becoming a Forest Schooling maestro. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Parents who want to provide their children with a unique learning experience Early childhood educators who want to expand their teaching techniques Teachers who want to incorporate nature-based learning into their classrooms Anyone interested in Forest Schooling Individuals who want to start a career in early childhood education Career path Forest School Teacher (GBP 22,000 - 40,000 per year) Outdoor Educator (GBP 18,000 - 32,000 per year) Environmental Educator (GBP 20,000 - 35,000 per year) Nature Play Facilitator (GBP 18,000 - 30,000 per year) Forest School Coordinator (GBP 25,000 - 45,000 per year)

Playing and Learning in Forest School
Delivered Online On Demand2 hours
£15