279 Courses

Design Sinking: How to Fail at Design Thinking - and How to Do It Better Design Thinking is ubiquitous these days. From developing new payment processes for car parks to optimizing the patient experience in public hospitals, from designing blockchain scenarios for savings banks to improving the employee experience at tech start-ups, from building intrapreneurial ventures for mobility providers to designing business models for aircraft parts logistics, from large-scale digital transformation campaigns on enterprise level to designing whole strategies of start-ups, SMEs and major corporations alike... Looking back to the last years as an innovation consultant and facilitator, the list could go on and on. Browsing all those cases one might easily get the impression that Design Thinking is some kind of 'magic wand' to just do it all - better, faster, cheaper and of course instantly ready for implementation, with a 100% guaranteed success rate. Germans would call it a 'Eierlegende Wollmilchsau' (engl. fig. 'egg laying wool-milk-pig'). Of course, it is not. Nevertheless, it has undoubtedly proven to be a highly important tool to master the transformations we're facing on so many levels.

Master the art of digital marketing with our Advanced Digital Marketing Course. From SEO strategies to social media tactics, this comprehensive course equips you with the skills needed to excel in today's competitive online landscape. Perfect for marketers, entrepreneurs, and students alike. Enroll now and elevate your digital marketing expertise!

Delve deep into the world of online promotion with our meticulously designed course, 'Unlocking the Power of Google Adwords for Digital Marketing'. This enlightening journey, spanning six comprehensive modules, will shed light on the intricacies of Google Adwords, right from the basics to advanced strategies. Understand the nuances of keywords, master the art of crafting persuasive ad campaigns, and become adept at tracking and measuring the effectiveness of your promotional strategies, ensuring optimal outcomes and maximised returns on your investment. Learning Outcomes Gain insights into the fundamental principles of Google Adwords. Develop expertise in keyword analysis and its implications for successful advertising. Design, initiate, and manage captivating ad campaigns tailored to your target audience. Acquire proficiency in evaluating and refining your advertising strategies for enhanced outcomes. Master the integration of advanced techniques to further augment the effectiveness of your campaigns. Why buy this Unlocking the Power of Google Adwords for Digital Marketing? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Unlocking the Power of Google Adwords for Digital Marketing for? Marketing enthusiasts keen on amplifying their online advertising acumen. Business owners aiming to bolster their brand's online presence. Digital marketers eager to add another feather to their cap. Start-ups and entrepreneurs looking to harness the reach of Google. Individuals aspiring for a robust foundation in online promotional strategies. Career path Digital Marketing Manager: £30,000 - £50,000 PPC Specialist: £25,000 - £40,000 Online Advertising Strategist: £28,000 - £45,000 SEM Analyst: £27,000 - £42,000 Google Adwords Consultant: £30,000 - £55,000 Campaign Manager: £32,000 - £48,000 Prerequisites This Unlocking the Power of Google Adwords for Digital Marketing does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Google Adwords Introduction to Google Adwords 00:15:00 Module 2: Understanding Keywords Understanding Keywords 00:17:00 Module 3: Creating Your First Ad Campaign Creating Your First Ad Campaign 00:17:00 Module 4: Optimising Your Ad Campaigns Optimising Your Ad Campaigns 00:14:00 Module 5: Tracking and Measuring Ad Performance Tracking and Measuring Ad Performance 00:14:00 Module 6: Advanced Google Adwords Strategies Advanced Google Adwords Strategies 00:16:00

Unlock the intricacies of the UK's Value Added Tax system with our 'Essentials of UK VAT at QLS Level 3' course. Delve into the nuances of VAT calculations, registration, and how it applies to goods, services, and even vehicles. With a curriculum that's meticulously designed, ensure you're equipped with the knowledge to manage VAT effectively, from understanding its core terminology to ensuring full compliance. Learning Outcomes Comprehend the fundamental principles and terminologies of VAT in the UK. Learn the procedures for VAT registration and the various VAT rates. Understand invoicing, record-keeping, and the meticulous process of VAT return. Gain insights into VAT exemptions, zero-rated VAT, and their applications. Stay abreast of contemporary issues, including digital tax mandates and potential penalties. Why choose this Essentials of UK VAT at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Essentials of UK VAT at QLS Level 3 course for? Individuals aiming to enhance their knowledge of UK's taxation system. Business owners looking to grasp the VAT requirements for goods and services. Finance professionals seeking clarity on VAT compliance and exemptions. Start-ups or entrepreneurs preparing for VAT registration. Digital businesses adapting to the 'Making Tax Digital' initiative. Career path VAT Consultant: £30,000 - £55,000 Tax Compliance Officer: £28,000 - £46,000 Financial Advisor: £35,000 - £60,000 VAT Specialist: £40,000 - £65,000 Bookkeeper with VAT Specialisation: £25,000 - £38,000 Digital Tax Analyst: £32,000 - £50,000 Prerequisites This Essentials of UK VAT at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Essentials of UK VAT - Updated Version Understanding VAT 00:33:00 VAT Terminology and Calculation 00:33:00 VAT Taxable Persons 00:41:00 VAT Registration 00:35:00 VAT Rates 00:28:00 Invoicing and Records 00:26:00 VAT Application in Goods, Services and Vehicles 00:27:00 Supply 00:37:00 The VAT Return 00:23:00 Tips on VAT Compliance 00:20:00 VAT Exemptions and Zero-Rated VAT 00:34:00 Miscellaneous VAT Issues and Penalties 00:38:00 Making Tax Digital 00:24:00 Essentials of UK VAT - Old Version Basics of UK VAT 00:10:00 Overview of VAT 00:10:00 Businesses and Charging VAT 00:10:00 Private Limited Company & Corporation Tax 00:15:00 Carried Forward Losses on Company Tax Return 00:05:00 The VAT Registration Threshold 00:05:00 VAT Administration Including Guidance, Rulings, Penalties and Appeals 00:35:00 Assignment Assignment - Essentials of UK VAT at QLS Level 3 00:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Unlock your full potential and thrive in your career with our Certificate in Mastering the Art of Bid Writing: Comprehensive Online Training at QLS Level 3 course. This comprehensive course covers the key elements of successful bid writing, equipping you with the necessary tools to win contracts and secure business growth. Whether you're a seasoned professional or just starting, this course helps you master proposal development, client-centric focus, unique selling points identification, and pricing strategies. This online training navigates through 12 insightful modules, starting from the foundational aspects of bid writing to the detailed estimation methods, all the way to quality control and compelling client presentations. Mastering these topics will enable you to create convincing proposals and ensure optimal returns on investment. Our expertly designed course structure allows you to learn at your pace, helping you to grow in this critical business function. Enrol in our Mastering the Art of Bid Writing course today and elevate your professional stature. With our specialised training in proposal process, client engagement, and proposal building templates, you will emerge as an expert in bid writing. Deliver powerful and compelling bids that win clients and foster business success. Learning Outcomes Acquire foundational and advanced knowledge of bid writing. Develop effective strategies for planning and formulating bids. Learn a structured approach to writing compelling proposals. Understand the nuances of customer-centric bid development. Identify unique selling points for competitive bidding. Grasp effective estimation methods for costing and pricing. Master quality control processes for editing and improving bids. Gain expertise in client presentation and proposal template building. Why buy this Mastering the Art of Bid Writing course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Mastering the Art of Bid Writing course for? Professionals seeking to enhance their bid writing skills. Start-ups aiming to win contracts and boost business growth. Business students looking to specialize in procurement and contract management. Any individual interested in understanding and mastering bid writing Career path This Bid Writing course can open up job opportunities in contract management, procurement, business development, and project management. With mastered skills in bid writing, you'll be a valuable asset to organisations aiming to secure high-value contracts, positioning yourself for roles such as Bid Manager, Proposal Writer, and Procurement Specialist. Prerequisites This Certificate in Mastering the Art of Bid Writing: Comprehensive Online Training at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Bid Writing Bid Writing 00:30:00 Module 02: Planning and Developing the Bid Planning and Developing the Bid 00:30:00 Module 03: Structured Approach to Writing Bids Structured Approach to Writing Bids 00:30:00 Module 04: Understanding the Proposal Understanding the Proposal 00:30:00 Module 05: Proposal Process Proposal Process 00:30:00 Module 06: Focusing on Clients and Customers Focusing on Clients and Customers 00:30:00 Module 07: Finding Unique Selling Points Finding Unique Selling Points 00:30:00 Module 08: Estimation Method Estimation Method 00:30:00 Module 09: Costing and Pricing Costing and Pricing 00:30:00 Module 10: Quality Control (Editing) Quality Control (Editing) 00:30:00 Module 11: Client Presentation Client Presentation 00:30:00 Module 12: Templates for Proposal Building Templates for Proposal Building 00:30:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Unlock the secrets of sales success with our course, 'Increase Your Sales Through a Profitable Pricing Strategy.' Imagine navigating the competitive world of sales with a master key - a pricing strategy that not only differentiates your offerings but also maximizes profitability. This course embarks on this journey by first helping you carve out a unique competitive advantage. It's not just about pricing; it's about understanding your market position and leveraging it to your benefit. Each section is meticulously designed to transform the way you perceive pricing, moving away from conventional methods to innovative strategies that resonate with your business goals and customer expectations. Dive deeper into the art of pricing with a focus on competition and margins, where you learn to balance market demands with profitability. The course then guides you through the myriad factors influencing pricing, enabling you to make informed decisions that align with your business model and market dynamics. As you progress, you'll explore various pricing models, gaining the tools and insights to select the one that fits your business perfectly. This course doesn't just teach you how to set prices; it equips you with a strategic mindset to make pricing a key component of your sales success. Learning Outcomes Develop an understanding of creating a competitive advantage in the market. Learn to balance competitive pricing with profit margins. Gain insights into the factors influencing pricing decisions. Explore and evaluate different pricing models. Create a comprehensive and profitable pricing strategy for your business. Why choose this Increase Your Sales Through a Profitable Pricing Strategy course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Increase Your Sales Through a Profitable Pricing Strategy course for? Business owners seeking to enhance their pricing strategies. Sales and marketing professionals aiming to increase profitability. Entrepreneurs looking to establish competitive pricing. Managers responsible for pricing and revenue generation. Start-ups wanting to position their products effectively in the market. Career path Sales Manager: £25,000 - £50,000 Marketing Manager: £27,000 - £55,000 Business Development Manager: £28,000 - £60,000 Pricing Analyst: £24,000 - £40,000 Product Manager: £30,000 - £65,000 Revenue Manager: £26,000 - £52,000 Prerequisites This Increase Your Sales Through a Profitable Pricing Strategy does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Increase Your Sales Through a Profitable Pricing Strategy was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Creating a Unique Competitive Advantage Pricing Strategy Overview 00:03:00 What Price Communicates 00:05:00 Scenario-Based Pricing 00:02:00 Types of Pricing Strategies 00:02:00 What Investors are Looking for in Your Pricing Strategy 00:02:00 Test Your Pricing 00:01:00 The 3 Pricing Models 00:03:00 Guess The Pricing Model 00:03:00 Examples of Pricing Models 00:01:00 Case Study: T-Shirt Pricing 00:02:00 Section 02: Create a Profitable Pricing Strategy - Competition and Margins Common Pricing Strategy Mistakes 00:02:00 5 Key Steps to Pricing Strategy 00:01:00 Researching Your Market 00:05:00 Case Study: Researching the Competition 00:03:00 Know Your Margins 00:10:00 Average Industry Margins 00:02:00 Section 03: Create a Profitable Pricing Strategy - Price Influencers Pricing Influencers Explained 00:02:00 Pricing Variable 1 - Competition 00:01:00 Pricing Variable 2 - Demand 00:02:00 Pricing Variable 3 - First of a Kind 00:02:00 Pricing Variable 4 - Uniqueness 00:03:00 Pricing Variable 5 - Scarcity 00:02:00 Pricing Variable 6 - Quality 00:03:00 Pricing Variable 7 - Margin 00:02:00 Pricing Variable 8 - Customer Perception of Value 00:02:00 Scoring Your Pricing Influencers 00:04:00 Section 04: Create a Profitable Pricing Strategy - Pricing Models Cost-Based Pricing Pros and Cons 00:03:00 Market-Based Pricing Pros and Cons 00:04:00 Value-Based Pricing Pros and Cons 00:05:00 Choosing a Pricing Model 00:02:00 Common Mistakes in Pricing 00:02:00 Setting Your Price: Case Study 00:03:00 Support Materials Resource - Increase Your Sales Through a Profitable Pricing Strategy 00:00:00

Embark on a journey to establish a successful cleaning business in the UK with our comprehensive course. Learn start-up costs, business models, legal aspects, and client satisfaction strategies. Ideal for entrepreneurs eager to thrive in the cleaning industry.

Come to an online event. Grow your business with expert training and support from other business professionals, entrepreneurs, freelancers, small start-ups and SME's.

Overview of ISO 9001: Quality Management System In an era where excellence is paramount, quality management has surged as a pivotal sector. With its multifaceted industries, the UK thrives on ISO 9001: Quality Management Systems, ensuring business processes meet global standards. Embracing this ISO 9001: Quality Management Systems course unlocks opportunities in a dynamic environment that values quality. The demand for ISO 9001 expertise is robust and ever-growing, from major corporate giants to rising start-ups. Dive into this immersive ISO 9001: Quality Management Systems course and become a beacon of excellence in the realm of quality management. Unlock the potential of businesses and elevate your career trajectory. Get a quick look at the course content: This ISO 9001: Quality Management System Course will help you to learn: Understand ISO 9001's structure and key definitions. Identify roles and responsibilities in quality management. Recognise quality management principles and their applications. Analyse major alterations and updates to the ISO 9001. Evaluate organisational performance through set objectives. Use tools for efficient quality management system application. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this ISO 9001: Quality Management System. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the ISO 9001: Quality Management System course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This course is designed for individuals aiming to delve into the world of quality management using ISO 9001: Quality Management Systems. Whether you're a budding manager keen to streamline processes, a business owner wanting to understand and implement quality standards, or a consultant looking to advise organisations, this ISO 9001: Quality Management Systems course offers comprehensive insights. Delving into pivotal definitions, major changes, and quality objectives, attendees will leave equipped with the knowledge to assess and bolster organisational performance. Moreover, this ISO 9001: Quality Management Systems course curriculum serves those interested in setting up or refining quality management systems in alignment with ISO standards. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the ISO 9001: Quality Management System course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Quality Assurance Manager - £35K to £50K/year. ISO 9001 Auditor - £30K to £45K/year. Quality Systems Coordinator - £28K to £42K/year. Quality Improvement Specialist - £32K to £48K/year. Compliance Officer (Quality) - £27K to £40K/year. Frequently Asked Questions (FAQ's) Q. How do I purchase a course? 1. You need to find the right course on our IOMH website at first. You can search for any course or find the course from the Courses section of our website. 2. Click on Take This Course button, and you will be directed to the Cart page. 3. You can update the course quantity and also remove any unwanted items in the CART and after that click on the Checkout option and enter your billing details. 4. Once the payment is made, you will receive an email with the login credentials, and you can start learning after logging into the portal. Q. Will I receive certificate after completing the course? Yes, you will receive a free Digital Certificate after completing the course. If you want, you can order the Digital Transcript, Hardcopy Certificate & Transcript as well, for which you need to pay an additional fee. The fees of Digital Transcript, Hard Copy Certificate & Transcript are given in the certificate ordering page: Ordering page link: https://www.iomh.co.uk/certificate/ Q. Can I gift a course, and if so, how can I do that? Yes, you can gift a course to anyone you wish. After you find the course that you want to gift, please click on the GIFT THIS COURSE option and enter your email and the student's email address. After that, enter the learner's full name. Once you are done with these, click on the Send as Gift option, and you will be directed to the Cart page. You can now make the payment from the Checkout option. The learner will receive the course access details within 24 hours if the payment is successful. Q. Can I do the courses using mobile phone? Our courses are conducted online and you can access them using any internet connected smart device. Q. I have purchased the course when will I be able to access the materials? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. I haven't received my certificate yet. What should I do? You should receive your Digital Certificate within 24 hours after placing the order, and it will take 3-9 days to deliver the hard copies to your address if you are in the UK. For International Delivery, it will take 20-25 days. If you require any assistance, get in touch with our dedicated Customer Support team, and your queries/issues will be dealt with accordingly. Q. I don't have a credit/debit card, what other methods of payment do you accept? You can make the payment using PayPal or you can Bank Transfer the amount. For Bank transfer you will require an invoice from us and you need to contact our Customer Support team and provide details of your purchase to get the invoice. After that, you will receive an email with the invoice and bank details and you can make the payment accordingly. Q. I wanted to ask what is the age limit to do the courses. The age limit to enrol on our courses is 16 years. However, learners below 16 years can enrol in the course with parental consent. Q. What happens if I fail the exam, can I retake? If you fail in the exam then you can retake the exam for a maximum of 3 times. Q. What is the duration of the course please? The course can be accessed for 1 year. The specific course duration varies from course to course. You can find the course duration on the course page. Q. Can I do the courses from outside UK? We are an online course provider, and learners from anywhere in the world can enrol on our courses using an internet-connected device. Q. Can I revisit my course even after completing it? Yes, you can revisit your course even after completing the course as long as you have access to the course. Q. Where can I use the certificate I will receive after completing my course? You can use the certificate in applying for a job in the relevant sector. Q. I have received the course login details but the video does not play. It says the course access details will be sent. Yes, it should have been sent. Please check your Spam/Junk folders. For further inquiries please contact our Customer Support team. Q. When I log into the account it says 'Contact Administrator'. To resolve this issue, please log out of your account and then log back in. Q. I haven't received my course yet? After purchasing the course, you should receive an email with the login credentials within 24 hours. Please check your spam or junk folder if you didn't receive it in your inbox. You can access your courses by logging into your account. If you still need any assistance, please get in touch with our Customer Support team by providing the details of your purchase. Q. Can I make the payment over the phone? Yes, you can make the payment over the phone. Our Customer Support team is always available to assist you.  Course Curriculum Course Structure Course Structure 00:07:00 Critical Definitions What is Quality 00:00:00 What is ISO 00:08:00 What is a System - Management System 00:02:00 What is Policy - Quality Policy 00:06:00 What is Vision, Mission & Strategy 00:03:00 QA Vs QC 00:06:00 Effectiveness Vs Efficiency 00:06:00 Verification Vs Validation 00:11:00 Conformity Vs Nonconformity Vs Defect 00:04:00 Correction Vs Corrective Action Vs Preventive Action 00:08:00 Risk & Preventive Action 00:06:00 What is Competence 00:03:00 What is the Context of the Organization 00:05:00 Who are the Interested parties 00:03:00 What are the Needs & expectations 00:05:00 Management System Requirements 00:01:00 Who is a customer 00:02:00 What is Customer Satisfaction 00:06:00 Product Vs Service Vs Process 00:05:00 Document Vs Record 00:06:00 What is Customer Complaint 00:02:00 Measuring Vs Monitoring Vs Performance 00:02:00 Who is Responsible Who is Responsible 00:12:00 Responsibility Vs Accountability 00:02:00 Quality Management Principles Quality Management Principles 00:17:00 Major Changes ISO 9001:2015 Core Concepts 00:08:00 Major terminology Differences 00:04:00 Documented Information 00:07:00 Major changes - Organizational Knowledge 00:05:00 Major changes - Risk Based Thinking 00:06:00 Process Approach Process Approach Concept-1 00:04:00 What is PDCA 00:05:00 Process Approach Concept-2 00:03:00 Process Approach in ISO 9001:2015 00:04:00 Key Benefits 00:07:00 PDCA in ISO 9001 2015 00:10:00 Context of the Organization Understanding the Organization and its Context 00:08:00 Internal & External issues 00:03:00 SWOT Analysis 00:06:00 Interested Parties & their Needs & Expectations 00:03:00 KANO Model 00:10:00 Understanding the context - Summary 00:08:00 Choosing your Strategic Objective 00:05:00 Strategic Map Examples-1 00:03:00 Strategic Planning Process 00:06:00 What is a Vision 00:06:00 How to Create a Vision Statement 00:08:00 What is a Mission 00:06:00 SMART GOAL 00:06:00 SMART Goal Example 00:04:00 Strategic Map Examples-2 00:10:00 Context Chapter Summary 00:07:00 Quality Objectives Quality Objectives & Planning 00:05:00 ISO & SMART 00:02:00 Objectives Origin 00:06:00 Objectives Examples 00:07:00 Goal Vs Objective-1 00:07:00 Goal Vs Objective Example 00:02:00 Goal Vs Objective-2 00:10:00 Performance Evaluation Performance Evaluation in ISO 9001:2015 00:10:00 Customer Satisfaction 00:06:00 Analysis & Evaluation 00:12:00 Key Performance Indicators 00:08:00 Dashboard Examples 00:07:00 Management Review Meetings 00:11:00 Improvement 00:16:00 Nonconformity & Corrective Action 00:06:00 Nonconformity & Corrective Action Example 00:06:00 Nonconformity & Corrective Action Origin 00:06:00 Continual Improvement 00:01:00 Analysis Mindset 00:09:00 Quantitative Vs Qualitative 00:16:00 Now What Now What? 00:11:00 Course Summary 00:10:00 Helpful Tools SIPOC 00:06:00 Flowcharts 00:04:00 Control Charts 00:04:00 Cause and Effect Diagram 00:06:00 Pareto Chart 00:07:00 5 WHYs 00:03:00 Other Tools 00:08:00 Finally! 00:01:00 See you soon Bonus Lecture 00:02:00 Assignment Assignment - ISO 9001: Quality Management System 00:00:00

Our “Personal Finance” course will help you reach your financial goals and maintain your best credit.