27665 Courses

Description There is a proverb says 'many a little makes a mickle' that indicates a team-afford can manage a difficult work easily. But most often people get confused on how to make an effective team. Don't worry. You may look at the High Performance Team Building course. The High Performance Team Building course is designed in such a way that will direct you some crucial method to work in a group. It assists you to learn how to make your co-workers agile, enthusiastic, vibrant, and co-operative with each other. The course also shows you how to form, manage, identify problems, and create an effective team for the betterment of workplace. The lessons of this course enable you to rectify your ideas developing your thoughts, increasing your mental ability, and taking a proper action in regards to problems and difficulties. At the end of the course, you will know how to make an effective team for better performance. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? High Performance Team Building is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our High Performance Team Building is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Building High Performance Teams How do Teams Become High Performing? 00:04:00 Team Forming 00:04:00 Team Storming 00:06:00 Team Norming 00:04:00 Team Dysfunction vs Effectiveness 00:05:00 Team Performing 00:04:00 Google Team Performance 00:04:00 Team Adjourning 00:02:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh

The carnival st lucia is an annual explosion of culture, music, and vibrant energy that captivates locals and visitors alike. This extraordinary event celebrates the island's rich history, blending African, French, and Caribbean traditions into a spectacular showcase of creativity. With Bacchanal Chasers by your side, you can experience the ultimate St. Lucia Carnival adventure in 2025. What Makes Carnival in St. Lucia Unforgettable? St. Lucia Carnival, typically held in July, is renowned for its exuberant street parades, pulsating music, and colorful costumes. This cultural phenomenon offers a perfect mix of celebration and immersion into the island's unique heritage. Key highlights include: J’ouvert Morning: A lively and immersive pre-dawn celebration where revelers cover themselves in paint, powder, and mud, dancing to infectious soca beats. Parade of the Bands: A visual feast featuring intricate costumes, vibrant color schemes, and choreographed performances by top mas bands. Calypso and Soca Monarch Competitions: A showcase of the island’s musical talent, with artists battling for coveted titles. Whether you’re a first-time attendee or a seasoned carnival-goer, St. Lucia Carnival offers unforgettable moments for everyone. Plan Your St. Lucia Carnival Experience with Bacchanal Chasers At Bacchanal Chasers, we specialize in crafting bespoke carnival experiences that allow you to revel in the festivities while we handle the logistics. Here’s how we make your journey to St. Lucia Carnival unforgettable: 1. Comprehensive Carnival Packages Our all-inclusive packages are designed to offer convenience and comfort. These include: Accommodations: Luxurious stays in top-rated hotels, located close to carnival activities. Event Access: Priority tickets to the most sought-after events, from fetes to J’ouvert. Transportation: Reliable transfers to ensure you never miss a moment. 2. Custom Mas Costume Services Feel like royalty during the Parade of the Bands with our premium costume services. We work with leading mas bands to provide: Exclusive costume designs to suit your style. Access to band launch events where you can preview and select your favorite outfits. Professional fittings and on-site support during the parade. 3. Insider Access to Signature Events Gain access to the hottest parties and events, such as: J’ouvert Morning: Dance alongside locals and revelers from around the world in an exhilarating start to the festivities. Soca Monarch Finals: Witness the island's top soca artists ignite the stage with their performances. Carnival Monday and Tuesday: Join the pulsating street parades filled with energy, music, and camaraderie. Key Dates for St. Lucia Carnival 2025 While the main events of St. Lucia Carnival are set for July 14th and 15th, 2025, pre-carnival celebrations start weeks earlier. Here’s a tentative schedule to guide your planning: Calypso Competitions: Early July 2025 J’ouvert Morning: July 14th, 2025 Parade of the Bands: July 14th and 15th, 2025 Stay tuned for updates, as Bacchanal Chasers will ensure you’re informed of all major happenings. Exploring St. Lucia Beyond Carnival St. Lucia Carnival is the highlight of the island’s cultural calendar, but there’s so much more to explore. Enhance your visit with these activities: Visit the Pitons: These iconic twin peaks are a UNESCO World Heritage Site and a must-see for nature lovers. Sulphur Springs: Experience the world’s only drive-in volcano and rejuvenate in its therapeutic mud baths. Local Cuisine: Savor St. Lucia’s rich flavors with dishes like green fig and saltfish, breadfruit, and callaloo soup. Tips for an Unforgettable Carnival Experience To make the most of your St. Lucia Carnival experience, consider these practical tips: Book Early: Carnival is a peak travel period. Secure your accommodation and tickets with Bacchanal Chasers in advance. Stay Hydrated: The tropical climate can be intense, so keep water handy during outdoor activities. Dress Comfortably: Lightweight, breathable clothing and sturdy footwear are essential for enjoying long days and nights. Immerse Yourself: Engage with locals and embrace the island's vibrant culture for a truly authentic experience. Why Choose Bacchanal Chasers? At Bacchanal Chasers, we bring unparalleled expertise and passion for Caribbean culture to every carnival journey. Here’s why you should choose us for your St. Lucia Carnival 2025 adventure: Tailored Experiences: We design every itinerary to suit your preferences, ensuring a seamless and memorable trip. Exclusive Access: From VIP events to behind-the-scenes tours, we provide experiences you won’t find elsewhere. Dedicated Support: Our team of carnival experts is available to assist you every step of the way. Your Carnival Adventure Awaits St. Lucia Carnival 2025 promises to be a once-in-a-lifetime experience, and Bacchanal Chasers is here to make it extraordinary. From the vibrant parades to the soulful music and immersive cultural experiences, every moment will leave you with cherished memories. Contact Bacchanal Chasers today to start planning your Carnival in St. Lucia experience. Let us handle the details while you focus on celebrating in style.

Duration 5 Days 30 CPD hours This course is intended for This hands-on course is geared for experienced DBAs with basic Oracle 19c skills. Overview This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs andexercises. Working in a hands-on learning environment led by our expert facilitator, students will explore: Creating CDBs and Regular PDBs Managing CDBs and PDBs Backup and Duplicate Upgrading and Transporting CDBs and Regular PDBs Backup Strategies and Terminology Restore and Recovery Concepts Using Flashback Technologies Duplicating a Database Installing Grid Infrastructure and Oracle Database Patching Grid Infrastructure and Oracle Database Upgrading to Oracle Grid Infrastructure Using General Overall Database Enhancements Monitoring and Tuning Database Performance Managing Application PDBs Managing Security in Multitenant databases Recovery and Flashback Configuring and Using RMAN Diagnosing Failures Performing Recovery Transporting Data RMAN Troubleshooting and Tuning Creating an Oracle Database by using DBCA Oracle Restart Upgrading the Oracle Database Installing Grid Infrastructure for a Standalone server Using Availability Enhancements Tuning SQL Statements Geared for participants experienced with Oracle 19c DBA essentials Oracle 19c Database Administration II (Oracle DBA II) expands their understanding of Oracle database administration. Throughout the course students will explore coverage of Multitenant (CDB/PDB), database tuning, SQL tuning, and backup and recovery: the skills needed to keep a database running reliably and efficiently. The current release of the database is used for exercises and demonstrations, and the content back-ported as necessary for previous releases. Creating CDBs and Regular PDBs Configure and create a CDB Create a new PDB from the CDB seed Explore the structure of PDBs Manage CDBs and PDBs Manage PDB service names and connections Manage startup, shutdown and availability of CDBs and PDBs Change the different modes and settings of PDBs Evaluate the impact of parameter value changes Performance management in CDBs and PDBs Control CDB and PDB resource usage with the Oracle Resource Manager Backup and Duplicate Perform Backup and Recover CDBs and PDBs Duplicate an active PDB Duplicate a Database Upgrading and Transporting CDBs and Regular PDBs Upgrade an Oracle Database Transport Data Backup Strategies and Terminology Perform Full and Incremental Backups and Recoveries Compress and Encrypt RMAN Backups Use a media manager Create multi-section backups of exceptionally large files Create duplexed backup sets Create archival backups Backup of recovery files Backup non database files Back up ASM meta data Restore and Recovery Concepts Employ the best Oracle Database recovery technology for your failure situation Describe and use Recovery technology for Crash, Complete, and Point-in-time recovery Using Flashback Technologies Configure your Database to support Flashback Perform flashback operations Duplicating a Database Duplicate Databases Install Grid Infrastructure and Oracle Database Install Grid Infrastructure for a Standalone server Install Oracle Database software Patching Grid Infrastructure and Oracle Database Patch Grid Infrastructure and Oracle Database Upgrading to Oracle Grid Infrastructure Upgrade Oracle Grid Infrastructure Using General Overall Database Enhancements Install Oracle Database software Create, Delete and Configure Databases using DBCA Creating CDBs and Regular PDBs Use Miscellaneous 19c New Features Monitoring and Tuning Database Performance Managing Memory Components Understanding the Automatic Workload Repository (AWR) Understanding the Advisory Framework Monitoring Wait Events, Sessions, and Services Managing Metric Thresholds and Alerts Understanding and Using the Performance Tuning Methodology Performing Performance Planning Understanding the Automatic Database Diagnostic Monitor (ADDM) Manage Application PDBs Explain the purpose of application root and application seed Define and create application PDBs Install, upgrade and Patch applications Create and administer Application PDBS Clone PDBs and Application containers Plug and unplug operations with PDBs and application containers Comparing Local Undo Mode and Shared Undo Mode Manage Security in Multitenant databases Manage Security in Multitenant databases Manage PDB lockdown profiles Audit Users in CDBs and PDBs Manage other types of policies in application containers Recovery and Flashback Restore and Recovering Databases with RMAN Perform CDB and PDB flashback Configuring and Using RMAN Configure RMAN and the Database for Recoverability Configure and Using an RMAN recovery catalog Diagnosing Failures Detect and repair database and database block corruption Diagnosing Database Issues Performing Recovery Restore and Recovering Databases with RMAN Perform Non RMAN database recovery Transporting Data Transport Data RMAN Troubleshooting and Tuning Interpret the RMAN message output Diagnose RMAN performance issues Creating an Oracle Database by using DBCA Create, Delete and Configure Databases using DBCA Oracle Restart Configure and use Oracle Restart to manage components Upgrade the Oracle Database Plan for Upgrading an Oracle Database Upgrade an Oracle Database Perform Post-Upgrade tasks Install Grid Infrastructure for a Standalone server Rapid Home Provisioning Using Availability Enhancements Use an RMAN recovery catalog Use Flashback Database Tuning SQL Statements Understanding the Oracle Optimizer Using the SQL Tuning Advisor Managing Optimizer Statistics Using the SQL Access Advisor Understanding the SQL Tuning Process Additional course details: Nexus Humans Oracle 19c Database Administration II (DBA II) (TTOR20619) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 19c Database Administration II (DBA II) (TTOR20619) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours Overview Upon completing this course, you will be able to meet the following objectives: SD-WAN Overview Cloud Concepts Cloud Technologies SD-WAN Direct Cloud Access (DCA) SD-WAN SaaS Cloud On-RAMP for IAAS (AWS) Cloud On-RAMP for IAAS (AZURE) Cloud Configuration for GCP Cloud On-RAMP for MULTI-CLOUD Cloud On-RAMP for CO-LOCATIONS This is a 5 day hands-on course on Cisco SD-WAN Cloud Configuration, Monitoring and Troubleshooting. This course provides the student with the knowledge to connect SD-WAN to SaaS Applications, as well as the ability to connect their Branches to AWS, AZURE, GCP Data Centers in the Cloud. Students will also learn how to Configure, Monitor, and Troubleshoot SD-WAN Co-Locations and SD-WAN Multicloud. SD-WAN Overview SD-WAN Controller SD-WAN WAN Edges supported in Cloud Instances Cloud Concepts Cloud Ops vs WAN Ops Cloud Connectivity Cloud Access Control Cloud Network Connectivity Cloud Regions Cloud Availability Zones Virtual Networks Cloud Routing Internet Gateways VS VPN Gateways VPC/VNET: IP Addressing Cloud Network Load Balancing Cloud Peering Cloud Transit Networks Cloud Technologies Azure Azure Basics Resource Groups vNets Availability zones Availability Set Workload and Public IP Network Virtual Appliance Load Balancer User Defined Routes Network Security Group VPN Gateway Express Routes Creating VNET for SDWAN AWS AWS Basics Region VPCs Availability zones Subnets EC2 Instance Elastic IPs Security Groups Internet Gateway NAT Gateway Route Table VPN Gateway Direct Connect Elastic Load Balancer Subscribe to Amazon machine images Setting AWS resource limits AWS Transit Gateways Creating VPC for SDWAN AWS IAM Role AWS Security Groups Service limits AWS SSH key pair Google Cloud GCP Basics Project Region Virtual Private Cloud Availability Zone Subnets Compute Engine Cloud Load Balancer Cloud DNS VPC Routing Cloud VPN & VPC peering VPC Firewall Rules SD-WAN Direct Cloud Access (DCA) DCA Prerequisites DNS on VPN 0 DIA Central Policy Configuration Match Traffic Set QOS Set External Access SD-WAN SaaS Supported Platforms and Versions SaaS Prerequisites DNS on VPN 0 DIA SaaS Access Methods Cloud Access through Direct Internet Access Links Cloud Access through a Gateway Site Hybrid Approach Supported SaaS Applications SaaS Security Options SaaS Configuration Common Scenarios for Using Cloud onRamp for SaaS Specify Office 365 Traffic Category Enable Cloud onRamp for SaaS, Cisco IOS XE SD-WAN Devices Configure Applications for Cloud onRamp for SaaS Using Cisco vManage Configure Sites for Cloud onRamp for SaaS Using Cisco vManage View Details of Monitored Applications Cloud On-RAMP for IAAS (AWS) Prerequisite AWS Configuration Verify prerequisites Configure AWS for Cisco SD-WAN Cloud On-RAMP for AWS Overview Define WAN Edge Type used Define Template Attach Devices to Template Deploy Cloud Onramp AWS IAM Role Select Region Select CPU and Memory Transit Networking IP Addresses Discover and Map Host VPCs AWS to SD-WAN Security Monitor Cisco Cloud Onramp for AWS Troubleshoot Cisco Cloud Onramp for AWS Interconnecting Cisco SD-WAN with AWS Transit Gateway (TGW) Cloud On-RAMP for IAAS (AZURE) Prerequisite AZURE Configuration Cloud On-RAMP for AZURE Configure AWS for Cisco SD-WAN Define WAN Edge Type used Define Template Attach Devices to Template Deploy Cloud Onramp Select Region Discover and Map Host VPCs Monitor Cisco Cloud Onramp for Azure Troubleshoot Cisco Cloud Onramp for AZURE Azure Virtual Wan (VWAN) Integration Cloud Configuration for GCP Prerequisite GCP Configuration SD-WAN Configuration Configure Google Cloud for SD-WAN Google Cloud GCP Basics Deploy cEdge Catalyst 8000V Edges Setup IPSEC Connections Setup BGP Connections Cloud On-RAMP for MULTI-CLOUD AWS Transit Gateway Microsoft vWAN Create Cisco Cloud GW Discover host VPCs/VNets Map Branch nets to VPCs Cloud On-RAMP for CO-LOCATIONS SD-WAN CO-LOCATIONS Overview Colocation facilities Cisco Colocation Equipment Cisco Cloud Services Platform 5444 Cisco Network Function Virtualization Infrastructure Software (NFVIS) Virtual Network Functions Network Fabric Cisco Catalyst 9500-48Y4C switch Cisco Catalyst 9500-40X switch Device Configuration and Connectivity Sizing the Colocation Solution Devices Cisco Colocation Manager Deploy Network Services at the Network Edge Colocation Solution?Deployment Workflow Monitor Cisco SD-WAN Colocation Devices Cisco Colocation Manager States for Switch Configuration Cisco Colocation Manager States and Transitions from Host Cisco Colocation Manager Notifications VM Alarms Cloud Services Platform Real-Time Commands Colocation High Availability Troubleshoot Cisco SD-WAN Cloud onRamp for Colocation Solution Troubleshoot Catalyst 9500 Issues Troubleshoot Cloud Services Platform Issues DHCP IP Address Assignment Troubleshoot Cisco Colo Manager Issues Troubleshoot Service Chain Issues Troubleshoot Physical Network Function Management Issues Log Collection from CSP Troubleshoot vManage Issues Additional course details: Nexus Humans Cisco SD-WAN Cloud (SDWAN-CLD-CT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco SD-WAN Cloud (SDWAN-CLD-CT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Overview An investment banker's average earning is £77K per year, and this number can go up to £128K. If you desire to become a part of this highly profitable industry, then the Investment Banking level 2 is the best training ground for you. It will equip you with the key skills to shine in this lucrative industry of investment banking. The Investment Banking level 2 will first introduce you to the core principles of investment banking. Then, you will familiarize yourself with the structure of investment banking. Step by step, the course will educate you on valuation methods and leveraged buyouts. From the easy to follow modules, you will deepen your understanding of the Initial Public Offering.  Upon successfully completing The Investment Banking level 2, you will receive a valuable certificate that will enrich your resume. So, enroll in the course and pave the way for a successful career. Learning Outcomes Learn the fundamentals of investment banking Familiarize yourself with the structure of investment banking Understand the valuations methods in investment banking Deepen your knowledge of leveraged buyout Gain an in-depth understanding of Initial Public Offering or IPO Who is this course for? The Investment Banking level 2 is designed for aspiring professionals who want to build a promising career in the banking sector. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however, also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Investment Banking level 2 is a useful qualification to possess and would be beneficial for any related profession or industry such as: Investment Banker Banking Associate Banking Analyst Module 1: Introduction to Investment Banking Introduction to Investment Banking 00:18:00 Module 2: Structure and Side of Investment Banking Structure and Side of Investment Banking 00:18:00 Module 3: Valuation Methods in Investment Banking Valuation Methods in Investment Banking 00:31:00 Module 4: Leveraged Buyout (LBO) Leveraged Buyout (LBO) 00:23:00 Module 5: Initial Public Offering (IPO) Initial Public Offering (IPO) 00:30:00 Module 6: Merger and Acquisition Merger and Acquisition 00:17:00 Module 7: Ethics in Investment Banking Ethics in Investment Banking 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Description: Self-leadership is the process by which you will influence yourself to achieve your goals and objectives. A self-leader needs to develop self-awareness, self-confidence and self-efficacy or self-belief. The work of a self-leader is immense as all the branch of an organisation needs a self-leader. The Certificate Course on Self-Leadership will give you a precise knowledge about the quality of self-leadership and how to acquire the ability through practical instruction and example. The course will help you to determine what you need to do or what you need to know for obtaining the leadership quality. In the Certificate Course on Self-Leadership, you will also know the four pillars of Self-leadership. The purpose of the course is to make you a self-leader who can lead the company. Learning Outcomes: Define self-leadership and what it means on an individual level Assume responsibility for their results by understanding who they are, what they want, and how to reach they goals Describe the four pillars of self-leadership Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate Course on Self-Leadership is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate Course on Self-Leadership is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Self-Leadership? 00:15:00 Knowing Who You Are 00:45:00 Knowing What You Do 00:30:00 Motivation for Optimists 00:30:00 Using What You Know 00:30:00 Mock Exam Mock Exam- Certificate Course on Self-Leadership 00:20:00 Final Exam Final Exam- Certificate Course on Self-Leadership 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Diploma in Mastering Psychology: Diploma in Mastering Psychology Psychology is an extremely versatile discipline because it attempts to understand, explain, and predict many aspects of human behaviour, making it applicable to a wide range of sectors, which includes business and social work, as well as traditional roles within psychology: psychology. This Diploma in Mastering Psychology course is designed for those interested in a specialist area of psychology: psychology or who prefer to take a more general path. This Diploma in Mastering Psychology course aims to help you understand and evaluate classic and contemporary psychology. The Diploma in Mastering Psychologycourse provides in-depth knowledge and understanding of consciousness, developmental psychology, social psychology, perception, and behaviour. Why choose this Diploma in Mastering Psychology course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Special Offers of this Diploma in Mastering Psychology: Diploma in Mastering Psychology Course: This Diploma in Mastering Psychology: Diploma in Mastering PsychologyCourse includes a FREE PDF Certificate. Lifetime access to this Diploma in Mastering Psychology: Diploma in Mastering Psychology Course Instant access to this Diploma in Mastering Psychology: Diploma in Mastering Psychology Course 24/7 Support Available to this Diploma in Mastering Psychology: Diploma in Mastering Psychology Course Diploma in Mastering Psychology: Diploma in Mastering Psychology Learning Outcomes After completing this Diploma in Mastering Psychology course, the learner will be able to: Understand the fundamental concepts of psychology. Understand the role of the biological perspective in Psychology. Gain a thorough understanding of sensation and perception. Understand the basics of Intelligence. Gain in-depth knowledge about Developmental Psychology. Understand different types of Psychological Disorders. Gain a clear understanding of Therapy and Counselling. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Diploma in Mastering Psychology: Diploma in Mastering Psychology course. Who is this course for? Diploma in Mastering Psychology: Diploma in Mastering Psychology This Diploma in Mastering Psychology course is ideal for those interested in studying people and their behaviour and who want to learn more about how the human mind works. It is also suitable for those who want to learn the main elements of psychology: psychology. Requirements Diploma in Mastering Psychology: Diploma in Mastering Psychology To enrol in this Diploma in Mastering Psychology: Diploma in Mastering Psychology Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Diploma in Mastering Psychology Course. Be energetic and self-motivated to complete our Diploma in Mastering Psychology Course. Basic computer Skill is required to complete our Diploma in Mastering Psychology Course. If you want to enrol in our Diploma in Mastering Psychology: Diploma in Mastering Psychology Course, you must be at least 15 years old. Career path Diploma in Mastering Psychology: Diploma in Mastering Psychology There are several roles in psychology: psychology and many different ways to climb the ladder to the top, and a few of these career opportunities are listed below: Psychologist Clinical Psychologist Counsellor Child Psychologist Health Psychologist Occupational Psychologist

Description: Inspiration is the vitality that gives conduct course and center and can be comprehended in an assortment of ways. This course will show you about the diverse theories on the inspiration that will help you figure out how to focus on your online business. Moreover, self-assurance hypothesis depends on the possibility that everybody has fundamental needs that must be satisfied before they can be completely spurred, and you will figure out how to guarantee that these requirements are satisfied to be able to concentrate and not lose focus on the things that really matter. In this course, you will be able to know the importance of focus and how to set your priorities to be able to succeed in your online business. Who is the course for? Employees of the business industry and other businessmen who want to learn the ways to focus and become a successful internet business owner Individuals who have an interest in creating their own successful internet business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Course in Prioritising Online Business will be very beneficial and helpful, especially to: Marketing and Promotions Specialists Marketing Managers Sales Managers Sales and Promotions Specialists Top Executives And Much More! Level 2 Certificate in prioritising Online Business Procrastinate Your Way Out of Business 01:00:00 The Importance of Prioritization 01:00:00 Sticking to a Schedule 01:00:00 Learn To Grow Your Business Successfully 01:00:00 Decorate Your Master Plan 00:30:00 Mock Exam Mock Exam- Level 2 Certificate in Prioritising Online Business 00:20:00 Final Exam Final Exam- Level 2 Certificate in Prioritising Online Business 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00