35300 Courses

We Don't Make Servers ...We Make Services: Implementing and Managing IT Services Implementing and Managing IT Services Being a service provider demands knowledge of who the customer is, what you as a provider offer customers (services), and assurance that those services provide value. Customers care about quality of service (e.g. the meal), and generally have little concern about the origin or performance of the ingredients that make it up (e.g. who does the maintenance on the grill). This session will discuss the concept of IT Service Management (ITSM), being a service provider, and the associated challenges, risks and critical success factors. You will learn about the importance, benefits and challenges of implementing and managing a formal IT Service Management (ITSM) practice for your IT organization and, ultimately, your company. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Building and Scaling a Data Science Culture As your data and AI teams scale from one to thousands of employees, you will encounter roadblocks along the way. From handling messy data to productionization and customer adoption, these obstacles can delay or even derail otherwise strong teams. Drawing on experiences gleaned from hundreds of clients, Michael Li presents a framework that successful companies have embraced to build and scale their data teams. The talk goes over how organizations progress along three maturity curves: Analytical, Operational, and Organizational. As enterprises strive to move along each of these maturity curves, they must solve various organizational challenges and develop new capabilities and skills in order to become data-driven organizations. We will provide key takeaways for managers and executives for each step of the maturity curves. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Building and Scaling a Data Science Culture As your data and AI teams scale from one to thousands of employees, you will encounter roadblocks along the way. From handling messy data to productionization and customer adoption, these obstacles can delay or even derail otherwise strong teams. Drawing on experiences gleaned from hundreds of clients, Michael Li presents a framework that successful companies have embraced to build and scale their data teams. The talk goes over how organizations progress along three maturity curves: Analytical, Operational, and Organizational. As enterprises strive to move along each of these maturity curves, they must solve various organizational challenges and develop new capabilities and skills in order to become data-driven organizations. We will provide key takeaways for managers and executives for each step of the maturity curves. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Driving Business Agility as a Leader at Scale Today's fast-paced business world demands leaders that can adapt to market demands and capitalize on opportunities. In a start-up mode or innovation lab, this seems possible. In a large, multi-national organization... not so much.Leaders get accused of being part of the frozen or pressurized middle where they have potentially unrealistic expectations from above. They can be viewed as overly bureaucratic or 'command and control' from the agile teams they work with. The reason is a mismatch between the tools and thinking of traditional management and the problem space of business agility. Come and see how to thrive as a leader in this new paradigm and the tools that can allow you to adapt for present and future business demands. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Driving Business Agility as a Leader at Scale Today's fast-paced business world demands leaders that can adapt to market demands and capitalize on opportunities. In a start-up mode or innovation lab, this seems possible. In a large, multi-national organization... not so much.Leaders get accused of being part of the frozen or pressurized middle where they have potentially unrealistic expectations from above. They can be viewed as overly bureaucratic or 'command and control' from the agile teams they work with. The reason is a mismatch between the tools and thinking of traditional management and the problem space of business agility. Come and see how to thrive as a leader in this new paradigm and the tools that can allow you to adapt for present and future business demands. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Growth is a Thinking Game As we learn from the times and think forward, there are a lot of actions we can take to ready ourselves, our businesses, and our customers for growth. The great reset isn't a new normal. It's a shift in our mindset that pushes us to pause and reflect on the past, respond to the present, and rethink the future. What can we control? Our attitude. Our actions. What can we do together to get back to growth? Energize our teams. Set a clear direction. Get closer to our customers. In this fresh perspective keynote, Tiffani shares what it takes to stay relevant and build a bias for existing customers to enable continued growth together - and make smarter business decisions now and in the future. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

High-Performance Teams: Core Protocols for Psychological Safety and EI Want awesome teams that build great products? Great teams don't happen by accident. And they don't have to take a long time to build.In this session, Richard lays out the case for Continuous / Extreme Teaming. Join in a flight of fun learning activity-sets that will give you a taste of team awesomeness and how to start when you go back to work.Richard builds on the work of Jim and Michele McCarthy, Google, Bruce Tuckman, Gamasutra, Standish Group, Peter Drucker, and Melvin Conway. His learning activity-sets activities are short games, using elements from improvisational theater, The Core Protocols, Extreme Programming, and more.Who should attend? Anyone who wants to create a great team and build great products. You'll leave having embodied the essential elements of accelerated continuous team-building and maintenance. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Mission-Critical Project Manager - Why Our PMs Need (more) Critical Thinking and Problem-Solving Skills Many project managers have achieved mastery of the "tools of the project management trade": they are great planners, effective managers of their project teams, heroic firefighters - in short, they are competent in delivering projects. However, the number of people who can identify a problem, articulate a strategy to address it, *and* translate that strategy into reality is very limited in most organizations. Today, the ability to deal with ambiguity and complexity, acknowledge and solve new problems, and deal with a high degree of uncertainty is in high demand. For such challenges there is little to be found in the conventional 'PM Toolbox.' Adding creative and critical thinking skills is a rewarding opportunity and can make the difference between being just another PM or a truly strategic asset. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Blockchain for Project Management Blockchain is not just a buzzword; it is an exciting new technology that allows users to exchange sensitive data without the need for brokers and other third party mediators. Blockchain technology provides a disruptive new method of conducting transactions over the internet and will ultimately change how we do project management. Enabling encrypted, distributed, and secure logging of digital transactions, blockchain is the underlying technology of Bitcoin and other cryptocurrencies. But it is capable of much more and in this session, we will discuss where and how this technology is useful in project management.This session will explore the intersection of blockchain technology and project management. We will discuss the base concepts of blockchain, in particular, the notion of smart contracts and how to apply them to managing project-related activities. Smart contracts are the most transformative blockchain application. For example, a smart contract could be used to register project status reports or some project work performance data. A smart contract could also be used to automatically send a payment to a vendor as soon as a milestone has been met.Experts tell us that blockchain technology is an effective project management platform because it supports superior operational workflow. In this session, you will learn how implementing a blockchain-based project will lower risk, save time, and lower costs. After completing this session attendees will be able to: Understand how blockchain can be applied to project management Explain the basics of blockchain and the technology that make blockchains possible Distinguish between the components of blockchain

Get the Most from Agile and Scrum When Working on Projects! Most of what is written about Scrum and Agile focusses on a context where an existing product is evolving. But what about developing new products from scratch? ...and what about difficult situations where there are many 'moving parts' that need to be synchronized?There are times when the basics of agile, and particularly Scrum, are not enough on their own to ensure the successful delivery of a complicated piece of work such as when dealing with a project.By combining PRINCE2® with agile, you can get all of the benefits of agile and Scrum, whilst at the same time harnessing the control and governance of one of the world's most well-known project management frameworks.Why not take a look at this presentation? You may be surprised by the result! This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.