26729 Courses

When people think of buying or selling a property, the first thing that comes to mind is an Estate Agent. They are the guide who assists clients with every aspect of a sale, from property hunting to closing the deal. They also assist clients in finding their dream house, which can be a very rewarding and enjoyable profession. Our Estate Agent is designed for anyone interested in becoming an estate agent or working for an estate agency. The course begins with basic Estate Agent knowledge and gradually shares expertise knowledge. This course will provide you with a comprehensive understanding of Estate Agent, including key concepts and strategies. The advanced knowledge you will gain in this Estate Agent Diploma will be extremely valuable and will enable you to establish the meaningful career you have always desired. Learning Outcomes After completing this Diploma in Estate Agent Course, learner will be able to: Understand the fundamental knowledge of estate agents Gain a thorough understanding of business planning Understand acquisition of ownership Understand other rights to property Gain a solid understanding of land use control, environmental liability and leases Understand how to make your first real estate investment Know how to determine a good deal Why Choose this Diploma in Diploma in Estate Agent Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Diploma in Estate Agent course. ***Other Benefits of this Diploma in Estate Agent Course: Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Diploma in Estate Agent course] Detailed course curriculum *** Diploma in Estate Agent *** Module 1: Basic Knowledge of Estate Agents Module 2: Business Planning Module 3: Ownership of Real Estate Module 4: Acquisition of Ownership Module 5: Other Rights to Property Module 6: Land Use Control Module 7: Environmental Liability Module 8: Leases Module 9: Making Your First Real Estate Investment Module 10: How to Determine a Good Deal? Module 11: How to Write Money-Making Contracts Module 12: The Art of the Deal: Negotiations Module 13: How to Sell Your Property Module 14: Tax Module 15: Real Estate Finance Module 16: Regulation of Estate Agents ------------------------------ Assessment Method After completing each module of the Diploma in Estate Agent Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Estate Agent course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Estate Agent course is ideal for anyone looking to start a career as an estate agent or work for an estate agency. There is no experience or previous qualifications required for enrolment on this Diploma in Estate Agent course. Requirements There are no specific requirements for this Diploma in Estate Agent course because it does not require any advanced knowledge or skills. Career path After completing this Diploma in Estate Agent course, you will gain in-depth knowledge about real estate and you will be able to pursue a variety of rewarding career opportunities. Certificates Certificate of completion Digital certificate - Included

Semantically, alternative medicine refers to health treatment that is not practised using standard techniques that are typically used by doctors. Some also call it integrative or complementary therapy. Alternative medicine may include homoeopathy, traditional medicine, chiropractic, and acupuncture. Nowadays, health care experts themselves are becoming more and more open to alternative medicine and accepting the advantages of alternative medicine. Janets introduces the Diploma in Alternative Medicine at an affordable price for learners to gain the knowledge required to work in the alternative medicine field and enjoy a long career in any relevant domain. It provides a fantastic opportunity for those who are looking to brush up their knowledge and boost their career with an acknowledged certificate. This online alternative medicine course comprises 42 units that will take approximately 33 hours to complete. Moreover, it is accompanied by instructional videos, practical illustrations, how-to instructions and advice. Also, you'll have 1-year access to this course that enables you to study at your speed within your comfort zone. Why Choose this Course? By selecting this course, you'll have: Certificate (e-certificate upon successful completion) Accessible, educational modules instructed by the experts Flexible study time, learn at your own pace, through your computer, tablet or mobile device Instant feedback through mock tests and multiple-choice assessments 24/7 help desk available from our Customer Service teams Full Teacher Support during weekdays The list of alternative medicines Knowledge about the benefits of alternative medicines Course Design The course is delivered through our e-learning platform and accessible with any internet-connected device. No formal deadlines or teaching schedules are included that aids a flexible study plan.  The experts will teach you via the following: Video tutoring Online study supplies Mock tests Multiple-choice evaluation Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? Though it's an advanced course, anyone wanting to gain comprehensive knowledge and inherent experience in the relevant field is suitable for this alternative medicine course. Therefore, no additional lesson is compulsory. Besides, experts from this industry have designed this course that ensures its high quality. This makes the course an excellent opportunity for all students from any academic backgrounds to attain in-depth knowledge on this subject.

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

Are you ready to turn your business dreams into reality? Whether you're aspiring to launch your first start-up or looking to refine your entrepreneurial skills, our comprehensive Diploma on Entrepreneurship is designed to guide you every step of the way. Our expert-led curriculum covers everything you need to know to start, manage, and grow a successful business. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access As part of this diploma programme in entrepreneurship, students will study the essential processes for launching and operating a profitable company. They will start by deciding on the best kind of business and learning the fundamentals of getting established. They are guided by the course in developing a strong business plan and examining the competition in the market. Along with learning how to obtain financing, learners will also uncover efficient marketing techniques for promoting their businesses. Essential company operations are covered throughout the course, such as recruiting the correct staff and handling everyday tasks. Key elements include personnel training and business growth methods, which guarantee that learners are prepared to successfully expand their endeavors. All things considered, this curriculum offers the knowledge and abilities needed to transform creative ideas into profitable ventures. Course Curriculum: Module 01: Decide on the Type of Business Module 02: Basics of Starting a Business Module 03: Create a Business Plan Module 04: What Is the Market Competition Like Module 05: Market the Business Module 06: Get Financing Module 07: Run the Business Module 08: Hire Employees Module 09: Training Employees Module 10: Grow the Business Learning Outcomes: Identify the type of business to start. Understand basics for starting a business. Develop a comprehensive business plan. Analyze the market competition effectively. Implement strategies to market the business. Secure financing for the business. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma on Entrepreneurship 51:53 1: Module 01: Decide on the Type of Business 04:30 2: Module 02: Basics of Starting a Business 04:35 3: Module 03: Create a Business Plan 04:26 4: Module 04: What Is the Market Competition Like 03:19 5: Module 05: Market the Business 05:41 6: Module 06: Get Financing 06:16 7: Module 07: Run the Business 05:17 8: Module 08: Hire Employees 05:54 9: Module 09: Training Employees 05:56 10: Module 10: Grow the Business 04:59 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring entrepreneurs. Small business owners. Startup enthusiasts. Business graduates. Career changers. Career path Entrepreneur Business consultant Start-up advisor Market analyst Business development manager Small business owner Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your professional skills and make a lasting impact in your career? Our Business Proposal Writing Diploma is meticulously designed to equip you with the expertise needed to craft compelling, persuasive, and successful business proposals. This comprehensive course covers every aspect of proposal writing, ensuring you have the knowledge and confidence to secure business opportunities and drive your organization forward. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This Business Proposal Writing Diploma course teaches you how to create effective business proposals. You'll start by understanding what makes a good proposal and why they are important. You'll then learn how to begin the writing process, gather and organize necessary information, and create a structured outline. The course will improve your writing skills, focusing on clarity and persuasiveness. You'll practice drafting the proposal, ensuring it is clear and professional. Additionally, you'll learn how to proofread and edit your work to eliminate errors and improve readability. Finally, you will learn how to review your proposal for completeness and add finishing touches to make it stand out. By the end of the course, you will be able to write professional, convincing business proposals that meet your goals. Course Curriculum Module 01: Understanding Proposals Module 02: Beginning the Proposal Writing Process Module 03: Finding Facts Module 04: Preparing an Outline Module 05: Writing Skills (I) Module 06: Writing Skills (II) Module 07: Writing the Proposal Module 08: Proofreading and Editing Module 09: Checking Module 10: Adding the Final Touches Learning Outcomes: Grasp the essentials of business proposals and their significance. Initiate the proposal writing process with confidence and clarity. Gather and analyse crucial facts for informed proposal development. Develop structured outlines to guide proposal creation effectively. Enhance writing skills for clear and persuasive communication. Polish proposals with thorough proofreading, editing, and final touches. CPD 10 CPD hours / points Accredited by CPD Quality Standards Business Proposal Writing Diploma 45:19 1: Module 01: Understanding Proposals 06:34 2: Module 02: Beginning the Proposal Writing Process 03:10 3: Module 03: Finding Facts 03:07 4: Module 04: Preparing an Outline 06:12 5: Module 05: Writing Skills (I) 06:46 6: Module 06: Writing Skills (II) 03:52 7: Module 07: Writing the Proposal 03:26 8: Module 08: Proofreading and Editing 04:15 9: Module 09: Checking 03:17 10: Module 10: Adding the Final Touches 03:40 11: CPD Certificate - Free 01:00 Who is this course for? Aspiring proposal writers Business development professionals Entrepreneurs seeking funding Corporate executives Project managers Career path Business Development Manager Proposal Writer Grant Writer Bid Coordinator Content Strategist Sales Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to dive into the world of intelligence analysis and make a significant impact in national security and beyond? Our comprehensive Intelligence Analyst Certification is designed to equip you with the essential skills and knowledge needed to excel in this critical field. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Intelligence Analyst Certification course, learners delve into the fundamental aspects of intelligence analysis. They start by understanding the essence of intelligence analysis, its historical evolution, and current best practices. The course emphasizes the intelligence cycle, teaching how information is gathered, processed, and disseminated to support decision-making. Participants learn about their roles and responsibilities as analysts, honing critical thinking skills and techniques for organizing information effectively. Legal and ethical considerations in intelligence operations are also covered, ensuring analysts understand boundaries and responsibilities in their work. Lastly, the course explores the broader context of intelligence in national security, highlighting its importance and impact on policies and strategies. Overall, learners gain comprehensive knowledge and skills necessary to perform effectively as intelligence analysts in various professional settings. Course Curriculum Module 01: Introduction to the Course Module 02: Defining Intelligence Analysis Module 03: Development of Intelligence Analysis Module 04: Intelligence Analysis and Best Practice Module 05: The Intelligence Cycle Module 06: Your Role, Responsibilities, and Functions as an Analyst Module 07: Critical Thinking and Structuring Module 08: Legal Issues and Ethics Module 09: Intelligence and National Security Learning Outcomes: Understand the fundamentals of Intelligence Analysis and its historical evolution. Apply critical thinking techniques to structure intelligence reports effectively. Comprehend legal and ethical considerations in the context of intelligence operations. Demonstrate proficiency in the Intelligence Cycle and its application in practice. Identify roles, responsibilities, and functions within the scope of intelligence analysis. Analyse the relationship between intelligence and national security issues. CPD 10 CPD hours / points Accredited by CPD Quality Standards Intelligence Analyst Certification 2:29:21 1: Module 01: Introduction to the Course 01:52 2: Module 02: Defining Intelligence Analysis 17:29 3: Module 03: Development of Intelligence Analysis 18:04 4: Module 04: Intelligence Analysis and Best Practice 25:15 5: Module 05: The Intelligence Cycle 12:19 6: Module 06: Your Role, Responsibilities, and Functions as an Analyst 21:28 7: Module 07: Critical Thinking and Structuring 17:12 8: Module 08: Legal Issues and Ethics 17:40 9: Module 09: Intelligence and National Security 17:02 10: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to work in intelligence-related governmental departments. Professionals seeking to enhance their analytical skills in national security contexts. Graduates aiming to start a career in intelligence analysis roles. Military personnel transitioning to civilian intelligence roles. Law enforcement officers interested in intelligence gathering and analysis. Career path Intelligence Analyst Counterintelligence Officer Risk Assessment Analyst Security Intelligence Specialist National Security Analyst Cyber Intelligence Analyst Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 5 Diploma in Cyber Security If you want to learn about and become an expert in the field of Cyber Security, you have arrived at the right place. Industry experts designed this Level 5 Diploma in Cyber Security course to enable you to learn quickly and efficiently and at your own pace and convenience. This Level 5 Diploma in Cyber Security examines the threats posed by cyber criminals, the steps that can be taken to thwart their efforts, and the development of a business-wide cyber security policy, with no prior knowledge or experience required. Several critical cyber security tools and techniques, as well as the primary roles and responsibilities of cyber security specialists, are also included in this Level 5 Diploma in Cyber Security course. Enrol today to our Level 5 diploma in Cyber Security course and take the next step towards your personal and professional goals. [ Note: Free PDF certificate as soon as completing the Cyber Security Course] Level 5 Diploma in Cyber Security Course Curriculum of Cyber Security Industry Experts designed this Cyber Security course into 11 detailed modules. Assessment Method of Cyber Security Course After completing each module of the Cyber Security Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cyber Security Course After completing the MCQ/Assignment assessment for Cyber Security course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 5 Diploma in Cyber Security This Cyber Security is suitable for anyone with an interest in Cyber security and general fraud prevention. Requirements Level 5 Diploma in Cyber Security There are no specific requirements for Cyber Security course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Cyber Security After completing this Cyber Security course, you may able to pursue a variety of promising career opportunities, such as: IT Security specialist - £50,758 per annum Cyber Security engineer - £38,225 per annum Cyber Security analyst - £42,921 per annum Security operations manager - £47,871 per annum Cyber Security intern - £30,000 per annum

Overview This Environmental Health course will unlock your full potential and will show you how to excel in a career in Environmental Health. So upskill now and reach your full potential. Everything you need to get started in Environmental Health is available in this course. Learning and progressing are the hallmarks of personal development. This Environmental Health will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Environmental Health course covers everything you must know to stand against the tough competition in the Environmental Health field.  The future is truly yours to seize with this Environmental Health. Enrol today and complete the course to achieve a Environmental Health certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Environmental Health course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Environmental Health course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Environmental Health course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Environmental Health is suitable for anyone aspiring to start a career in Environmental Health; even if you are new to this and have no prior knowledge on Environmental Health, this course is going to be very easy for you to understand.  And if you are already working in the Environmental Health field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Environmental Health course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Environmental Health course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Environmental Health course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Environmental Health course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Intro to Environmental Health Intro to Environmental Health 00:14:00 Module 02: Waste, Pollution and Pollutants Waste, Pollution and Pollutants 00:16:00 Module 03: Environment, Pollution, Climate Change and Health Environment, Pollution, Climate Change and Health 00:25:00 Module 04: Recovering Resources and Managing Waste Recovering Resources and Managing Waste 00:13:00 Module 05: Food Waste Food Waste 00:20:00 Module 06: Plastic Plastics 00:15:00 Module 07: Air Pollution Air Pollution 00:28:00 Module 08: Water Water 00:25:00 Module 09: Environmental Sustainability Environmental Sustainability 00:22:00 Assignment Assignment - Environmental Health 00:00:00

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way