9781 Courses

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you a teacher looking to obtain QTLS - Qualified Teacher Learning and Skills status or enhance your teaching skills? You are at the right place! This comprehensive Level 5 Diploma in Education and Training | DET will equip you with the required skills to work as a teacher in the UK. This nationally recognized education and training diploma will help you advance to higher studies and become a well-trained teacher in the field of lifelong learning. No Previous Experience Needed Available to individuals from all backgrounds, regardless of their previous work experience Unlimited Tutor Support With endless support from an expert tutor, learning has never been simpler Recognised Qualification Ofqual regulation and NCFE accreditation make this course a highly reputable qualification in the industry Interest Free Instalment Plan Pay in 12 interest-free instalments and spread the cost of your purchase over time Fast Track Accelerate your success and start your rewarding career faster with the fast track program Exam Pass Guarantee We are committed to your success and will work closely with you to ensure your success in the exam Diploma in Education and Training (DET) and Post Graduate Certificate in Education (PGCE) are the same qualification. The employers do not discriminate based on the title or where you obtained the qualification. This DET qualification will help to get Qualified Teacher Learning and Skills (QTLS) status. QTLS is a professional status recognised in the Education sector. Course Highlights Course Type: Online Learning Guided Learning Hours (GLH): 360 Hours Teaching Practice Hours: 100 Hours (8 hours of observations of teaching practice) Accreditation: NCFE Qualification: Ofqual Regulated Access: 1 Year Access Certificate: Certificate upon completion (hard copy) Tutor Support- Personalised feedback on all your assignments Customer Support: 24/7 live chat available Level 5 Diploma in Education and Training This Level 5 Diploma in Education and Training | DET will set you up with the appropriate qualifications and adequate credentials that are required for you to have expertise in the field of teaching. NCFE accredits and Ofqual regulates this course, which enhances your resume as a nationally recognised qualification. Upon successful completion of this course, you will gain extensive teaching skills and knowledge to evaluate, create resources, and assist students to reach their full potential.  Learning Outcomes By the end of this Level 5 Diploma in Education and Training | DET, you will: Learn to plan and deliver inclusive teaching using various approaches and models. Use behaviour management techniques to create a safe and welcoming environment. Evaluate learning using assessment theories and reflective practices. Understand how to conduct diagnostic assessments and organize inclusive teaching. Recognize the importance of professionalism and accountability in education and training. Support quality assurance and improvement efforts and understand education policies. Who should take this course? This extensive Level 5 Diploma in Education and Training is suitable for:  Aspiring teachers Anyone looking to teach young people at school Anyone looking to teach adult people at a higher education level Anyone aiming to achieve Qualified Teacher Learning and Skills Status (QTLS) Entry Requirements This Level 5 Diploma in Education and Training | DET is available to all students of all academic backgrounds. No experience or previous qualifications are required.  Applicants must be 19 years of age or over. Before pursuing level 5 education and training, individuals are not required to have completed level 3 or level 4 education and training. Assessment structureAssignment Students must complete a number of brief assignments for each section of the award. The guidelines are designed to assess you according to the following criteria. Each of the ten modules in this qualification has assignments. The assignments can include calls for product evidence such as lesson plans, teaching materials, and other related paperwork. Completing these assignments will allow you to fully engage with and apply the teaching and learning cycle, with feedback provided by your tutor after review. Teaching Assessment In order to properly evaluate your teaching skills, you must submit a teaching assessment that will be based on the following guidelines: You must observe for a minimum of 8 hours. Each observation should last at least 30 minutes. This means you can do 16 observations at 30 minutes or 8 observations at 1 hour each. Either way, you must complete 8 hours of observation. A teacher with appropriate credentials must complete this witness testimony. In exceptional cases, we may also arrange a video link with your tutor to complete these observations. For this training, there is no prerequisite in terms of prior experience. To get your completion certificate, however, you must complete 100 hours of classroom teaching experience throughout the course. You will need to find an expert witness with a level 5 diploma in education and training to observe your practical teaching demonstration. If you prefer, we can help you by providing an expert witness for an additional fee of £250 + VAT for 8 hours. You'll have to keep a record of teaching practise hours and observations in the provided teaching log. Additionally, you'll need to provide a teaching record and documentation of continuous personal development As previously stated, one must observe practice for at least eight hours. These observations must correspond to the following essential units: Teaching, learning and assessment in education and training (level 4) Developing teaching, learning and assessment in education and training (level 5) Progression Opportunities Upon successfully attaining the NCFE Level 5 Diploma in Education and Training, you can: Work towards attaining Qualified Teacher Learning and Skills (QTLS) Improve your chances of getting a promotion Obtain employment in a variety of teaching roles Course Curriculum Course Overview Course Overview - Level 5 Diploma in Education and Training Lesson 1: Roles Responsibilities of Teachers in Education Learning Lesson 1: Roles Responsibilities of Teachers in Education Learning Lesson 2 : Pedagogical Principles Theory and Practice Lesson 2 : Pedagogical Principles Theory and Practice Lesson 3 : Functional Skills and the Minimum Core Lesson 3 : Functional Skills and the Minimum Core Lesson 4 : Planning in Education and Learning Lesson 4 : Planning in Education and Learning Lesson 5 : Selecting, Creating and Using Resources Lesson 5 : Selecting, Creating and Using Resources Lesson 6 : Augmenting Communication through Teaching Strategies Lesson 6 : Augmenting Communication through Teaching Strategies Lesson 7 : The Assessment Process Lesson 7 : The Assessment Process Lesson 8 : Managing Learners Lesson 8 : Managing Learners Lesson 9 : Professionalism and Continued Professional Development Lesson 9 : Professionalism and Continued Professional Development Lesson 10 : Developing Designing Curriculum Lesson 10 : Developing Designing Curriculum Lesson 11 : The Professional Practice Quality Management Lesson 11 : The Professional Practice Quality Management Additional Resource Additional Resource - Level 5 Diploma in Education and Training Assignment 1: Developing Teaching, Learning and Assessment in Education and Training Assignment 1 - Developing Teaching, Learning and Assessment in Education and Training Assignment 2: Teaching, Learning and Assessment in Education and Training Assignment 2 - Teaching, Learning and Assessment in Education and Training Assignment 3: Theories, Principles and Models in Education and Training Assignment 3 - Theories, Principles and Models in Education and Training Assignment 4: Wider Professional Practice and Development in Education and Training Assignment 4 - Wider Professional Practice and Development in Education and Training Assignment 5: Develop Learning and Development Programmes Assignment 5 - Develop Learning and Development Programmes Assignment 6: Identify the Learning Needs of Organisations Assignment 6 - Identify the Learning Needs of Organisations Assignment 7: Internally Assure the Quality of Assessment Assignment 7 - Internally Assure the Quality of Assessment Assignment 8: Understanding and Managing Behaviours in a Learning Environment Assignment 8 - Understanding and Managing Behaviours in a Learning Environment Assignment 9: Understanding the Principles and Practices of Internally Assuring the Quality of Assessment Assignment 9 - Understanding the Principles and Practices of Internally Assuring the Quality of Assessments Assignment 10: Working with Individual Learners Assignment 10 - Working with Individual Learners Recognised Accreditation This Level 5 Diploma in Education and Training | DET is independently accredited by NCFE and regulated by Ofqual. It is a nationally recognised qualification that will help you pave your path to higher education and fulfil the entry requirements of any skilled-oriented job. About NCFE The National Council for Educational Awarding (NCFE) is a national educational awarding organisation that creates, develops, and accredits a range of widely accepted qualifications and awards, including those for online courses. The NCFE Functional Skills certificate is the best option for students who want to gain useful, transferable skills that will enable them to function freely, with self-assurance, and effectively in the real world. Certificate of Achievement Upon successful completion of this Level 5 Diploma in Education and Training | DET and passing the internal assessments, and practical teaching assessments, you will be awarded the qualification: NCFE Level 5 Diploma in Education and Training which is valued by all employers in the UK and globally. FAQs What is a level 5 diploma equivalent to? The Level 5 Diploma in Education and Training qualification is equivalent to the Certificate of Education (CertEd). Additionally, it is equivalent to the second year of a bachelor's degree in the UK. What can I do with a Level 5 diploma in education and training? You can advance to further vocational study, apply for Qualified Teacher Status (QTLS), and earn a Bachelor of Arts in Education or a BA in Education (BEd). Besides these progression opportunities, you can also enhance your resume and increase your chances of getting hired. What is a BTEC equivalent to? BTEC Firsts are Level 2 qualifications, which are the same as GCSE coursework. The level of BTEC Nationals is Level 3, which is the same as A-level study. BTEC Higher Nationals are at the same academic level as the first two years of a degree program (Level 4/5 studies). Do I have to conduct my practical evaluation in a real classroom or workplace? For the Level 5 Diploma in Education and Training qualification, you must be seen teaching in an actual classroom; simulation is not allowed, and your observations must be conducted in an actual classroom. Who should complete the course's observations for the practical evaluation? This witness testimony must be provided by an expert with a Level 5 Diploma in Education and Training. For an additional charge of £250 + VAT for 8 hours, if you'd prefer, we can also assist you by providing an expert witness. How is this course assessed? The course is evaluated through the submission of eight observations of your teaching in a classroom environment and writing assignments based on the course's sections. You will also be required to provide an evidence log showing that you have completed at least 100 hours of teaching. Can I submit my assignment again? Your instructor will provide feedback and the option to resubmit assignments if additional work is required. How can I produce evidence to support my lessons? The teaching session must be recorded using a smartphone, tablet, or other camera device and uploaded to your web portal in order to be graded. In addition to that, you must also provide product evidence such as lesson plans, teaching materials, and other related paperwork How much time will it take to complete this course? For the supervised study, 360 hours are allotted. However, the total amount of time we anticipate you to spend on this award, including all the research and writing tasks is 1200 hours. These hours can be distributed in any way you desire as you have the choice to complete the course whenever it's convenient for you over the course of a year. Should I obtain the level 3 award or the level 4 certificate before taking this course? It is not necessary to have finished the level 3 award in education and training or the level 4 certificate in education and training before enrolling in this course. Will this course qualify me for the Qualified Teacher Learning and Skills Status (QTLS)? The Level 5 Diploma in Education and Training will provide you with the opportunity and skills to apply for QTLS, while it does not automatically grant you this status. For how long can I access this course? You have a year to access this course, so you can complete it at your own pace and convenience. Can I teach infants and children with a level 5 diploma in education and training? Since the majority of the training is geared toward adults, you won't be able to work with young children or teach in primary settings. Do I have to finish the 100 hours of teaching before I sign up for this course? There is no prerequisite in terms of prior knowledge for this training. However, you must complete 100 hours of classroom teaching experience throughout the course to receive your completion certificate. Can I use a smartphone or a tablet to study? With no time limit on completion, our online courses are accessible for life. If there is a safe internet connection, every course is fully accessible from a tablet, phone, or laptop. What will I receive once the course is over? You will be able to order the NCFE-recognised Level 5 Diploma in Education and Training, which is governed by Ofqual, after completing the assignments and the teaching assessment. What is the difference between Level 3, Level 4 and Level 5 Education and training? Education and training levels differ in the depth of knowledge and skills acquired. Level 3 is foundational, Level 4 is subject-specific, and Level 5 is for higher expertise. Completing Level 5 can lead to Qualified Teacher Learning and Skills status. To be able to teach Level 2, one must undertake Level 3; for both Level 2 and 3, Level 4 must be completed; and for all three levels, one must take Level 5. What is the difference between QTS and QTLS? QTS is for teaching up to age 16, while QTLS covers beyond that. QTS is necessary for teaching young students, while QTLS is ideal for teaching at a higher education level. QTS requires an intensive course with work practice, while QTLS requires sector competence and 100 hours of teaching experience.

Negotiation is a basic means of getting what you want from others. It’s a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK has one of the freest and most diverse media landscapes in the world? With over 1,100 national and local newspapers, 600 radio stations, and over 400 TV channels, there are more than enough opportunities for aspiring journalists to make their mark. This Journalism and Media Studies course covers fundamental principles, history, development, interviewing techniques, newspaper operations, news writing, production, reporting, television, radio, media regulatory bodies, writing skills, legal aspects, ethics, practical aspects, niche journalism, and online and freelance journalism. It equips students with the necessary skills for the digital age. This Diploma in Journalism at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Journalism and Media Studies course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 10 PDF certificates for Absolutely free. This Journalism and Media Studies bundle package includes: Main Course: Advanced Diploma in Journalism at QLS Level 7 10 additional CPD accredited courses - Course 01: Award in Media Studies at QLS Level 2 Course 02: Creative Writing Course 03: Media and Public Relations Diploma Course 04: International Relations Course 05: Criminal Law Course 06: Criminal Intelligence Researcher Course 07: Touch Typing Masterclass Course 08: English Law Course 2020 Course 09: Critical Thinking Training Whether you're a complete beginner or looking to enhance your existing skills, this Journalism and Media Studies course will provide you with the foundation you need to launch a successful career in this rewarding field. Join us today in this Journalism and Media Studies and discover the power of journalism to inform, educate, and inspire. Learning Outcomes of Journalism and Media Studies Understand journalism's core principles and its historical development in depth. Develop interviewing, news writing, and effective storytelling techniques and skills. Gain comprehensive knowledge in newspaper, television, and radio journalism practises. Learn the roles and essential functions of media regulatory bodies comprehensively. Acquire in-depth understanding of journalism laws, ethics, and defamation. Master advanced writing skills for various journalistic formats and platforms. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Journalism Get a free student ID card with Journalism Training program (£10 postal charge will be applicable for international delivery) The Journalism is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Journalism course materials The Journalism comes with 24/7 tutor support ***Course Curriculum*** Here is the curriculum breakdown of the main Course of Journalism and Media Studies Bundle: Main Course: Advanced Diploma in Journalism at QLS Level 7 Module 01: Introduction and Principles Module 02: History and Development Module 03: Interviewing Module 04: Newspaper Module 05: News Writing, Production and Reporting Module 06: Television Module 07: Radio Module 08: Media Regulatory Bodies Module 09: Writing Skills for Journalists Module 10: Laws Module 11: Defamation Module 12: Ethics Module 13: Health and Safety for Journalists Module 14: Niche Module 15: Tips on Writing a Good Feature Story Module 16: Online and Freelance Module 17: Becoming a Journalist Course 01: Award in Media Studies at QLS Level 2 Module 01: Introduction To Media Studies Module 02: Media Forms And The Influence Of Media Module 03: Advertising And Communication Module 04: Visual Media, Film And Cultural Studies Module 05: Media Audiences And Institutions Module 06: New Media And Globalisation Course 02: Creative Writing Module 01: Introduction To Creative Writing Module 02: The Development Of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller And Murder Stories Module 08: Writing For Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating And Getting Published =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Journalism and Media Studies Bundle is ideal for: Aspiring journalists Media professionals Freelance writers Communication graduates Requirements You will not need any prior background or expertise in this Journalism and Media Studies bundle. Career path This Journalism and Media Studies bundle will allow you to kickstart or take your career to the next stage in the related sector such as: TV Journalist Radio Journalist Newspaper Journalist Online Journalist Freelancer Journalist Chief New Editor News Producer Certificates Advanced Diploma in Journalism at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Discover our Healthcare & Medical Workers Bundle, featuring 5 unique courses tailored to equip you with essential skills for various roles in the healthcare sector. Enjoy the convenience of free digital certificates upon completion. Dive into medical terminology, healthcare management, lab technology, and more!

You'll be shocked to know that around 1 in 20 children in the UK will experience some form of child abuse before they reach adulthood. Just think of a child, vulnerable, unheard or an adult, isolated, afraid. These are the silent battles fought in the shadows of neglect and abuse. So, our Level 5 DSL training program is here to equip you with the safeguarding knowledge needed to become a fearless saviour for safeguarding the vulnerable. Master the intertwined web of safeguarding legislation. Learn to identify different forms of abuse, understand your roles and safeguarding responsibilities, and build effective communication skills that melt away fear and encourage disclosure. You'll discover the power of reporting your safeguarding concerns with confidence, ensuring every whisper, every hint of vulnerability, is heard and acted upon. Become proficient in the nuances of both child and adult safeguarding legislation, understand the impact of social stigma, and discover the importance of interagency collaboration crucial in safeguarding. Don't let silence perpetuate harm. Enrol now and equip yourself with the proper safeguarding knowledge to make a real difference, one vulnerable voice at a time! Package Details Gain comprehensive knowledge and skills for safeguarding vulnerable adults. Develop effective safeguarding strategies and interventions. Study at your own pace and schedule. 24/7 access to course materials and dedicated support from safeguarding experts. Learn from any smart device, anytime, anywhere, making safeguarding knowledge readily available. Equip yourself with the safeguarding skills to contribute to a safer and more supportive society. Learning Outcomes Become proficient in safeguarding policies and practices. Equip yourself to launch a safeguarding-focused initiative. Lead and train others in safeguarding, enhancing community safety. Strengthen your CV with a DSL certification. Enhance your role in education or healthcare with DSL knowledge. Level 5 in Designated Safeguarding Lead (DSL) Safeguarding Vulnerable Adults Module 01: An Introduction to Safeguarding of Vulnerable Adults Module 02: Safeguarding Legislations Module 03: Understanding Abuse and Neglect Module 04: Safeguarding Vulnerable Adults Policy, Roles and Responsibilities Module 05: Understanding the Importance of Communication in Care Module 06: Sharing Information and Responding To a Disclosure Module 07: Reporting Your Concern Safeguarding Children Module 01: Introduction to Safeguarding Module 02: Laws and Guidance Module 03: Child Abuse Module 04: Child Sexual Exploitation Module 05: Responding to Disclosure and Reporting Module 06: Risks and Risk Assessment Module 07: Things to Do after Referral Module 08: Record Keeping Certificate of Achievement CPD Accredited Certificate After completing the Designated Safeguarding Lead course, learners can obtain an endorsed Certificate of Achievement from the Quality Licence Scheme. This testament of your achievement is offered free of charge and can be posted to your address. International students will incur a £10 postage fee. Endorsed Certificate of Achievement from the Quality Licence Scheme Get an endorsed certificate of achievement from the QLS, recognising your commitment to safeguarding adults and their well-being. This free-to-receive certificate (international postage £10) equips you with the knowledge and skills to identify, report, and prevent abuse. Create safe environments, empower others, and make a lasting difference in your community. Endorsement Our Designated Safeguarding Lead course is endorsed by the Quality Licence Scheme, signifying high-quality, non-regulated educational standards. This endorsement from the QLS, a leading UK standard-setting body, assures that the course content and training in safeguarding are of exceptional quality. Who is this course for? This course is suitable for: School Administrators Childcare Providers Social Workers Healthcare Providers Youth Workers Sports Coaches HR Managers Requirements To enrol in this Level 5 in Designated Safeguarding Lead (DSL), Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Safeguarding Officer: £25,000 to £40,000 per year Child Protection Coordinator: £30,000 to £45,000 per year Education Welfare Officer: £28,000 to £40,000 per year Social Worker (Child Protection): £32,000 to £45,000 per year Youth Support Worker: £20,000 to £30,000 per year School Counsellor: £30,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Travel and Parking arrangements: Paid parking is available (attendees are responsible for paying parking fees) From New St Station, follow signs to Moor St station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaw's passage, which is quite short. We're on the corner at the end of Shaws Passage - walk round the corner onto Allison Street and past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign.

This course aims to assist adult learners in improving their pronunciation skills and reducing their accents to enhance their overall communication in English. Through a variety of exercises and activities, participants will focus on specific sounds, stress patterns, intonation, and rhythm to develop clearer and more fluent speech. Course Duration: 10 weeks (20 sessions) Course Objectives: By the end of this course, participants will: 1. Identify and produce accurate sounds, stress patterns, and intonation in English. 2. Develop awareness of their own pronunciation challenges and strategies for improvement. 3. Reduce their native accent to improve overall intelligibility. 4. Enhance their listening skills and ability to distinguish between different sounds. 5. Increase their confidence in spoken English communication. Course Outline: Week 1: Introduction to Pronunciation and Accent Reduction - Assessing participants' pronunciation strengths and areas for improvement - Understanding the importance of pronunciation in effective communication - Introduction to key concepts: sounds, stress, intonation, and rhythm Week 2: Vowel Sounds - Identifying and producing English vowel sounds - Practice exercises and drills for accurate vowel pronunciation - Common pronunciation challenges and strategies for improvement Week 3: Consonant Sounds - Identifying and producing English consonant sounds - Focus on challenging consonant sounds and their correct articulation - Practice exercises and drills for accurate consonant pronunciation Week 4: Word Stress and Sentence Stress - Understanding the concept of stress and its role in English pronunciation - Practice exercises for placing stress on the correct syllables in words and sentences - Intonation patterns in different sentence types Week 5: Rhythm and Linking - Developing a sense of rhythm in English speech - Practice exercises for linking words together and maintaining flow - Awareness of connected speech phenomena Week 6: Intonation Patterns - Recognizing and producing different intonation patterns in English - Practice exercises for conveying meaning through intonation - Intonation in questions, statements, and emotions Week 7: Pronunciation of Commonly Mispronounced Words - Identification and correction of commonly mispronounced words - Practice exercises for improving pronunciation of specific words - Strategies for self-correction and continued improvement Week 8: Accent Reduction Techniques - Understanding the impact of native accents on English pronunciation - Techniques for reducing native accents and improving intelligibility - Practice exercises for adopting a more neutral accent Week 9: Listening Skills and Discrimination - Enhancing listening skills to better distinguish between sounds - Practice exercises for recognising and discriminating between similar sounds - Developing an ear for correct pronunciation through listening activities Week 10: Review and Fluency Practice - Reviewing course content and addressing individual needs - Fluency practice exercises and activities - Final evaluation and feedback session Note: This syllabus is a guideline and can be customised based on the specific needs and preferences of the participants. You can opt in and out of different modules.