9781 Courses

The 'Virtual Team Building & Management' course is designed to equip participants with the skills and strategies needed to effectively lead and collaborate with virtual teams. In this dynamic online learning experience, participants will explore the challenges and opportunities presented by virtual work environments, and they will learn how to foster teamwork, communication, and trust among team members spread across different locations. Learning Outcomes: Set up and organize a virtual team for optimal performance and productivity. Conduct effective virtual team meetings that facilitate communication and collaboration. Develop clear and efficient communication strategies to bridge geographical gaps. Build trust and strong relationships among virtual team members. Address cultural differences and diversity to create a cohesive virtual team. Implement techniques for successfully managing a virtual team and achieving goals. Handle challenges posed by poor team players and maintain team dynamics. Choose the right tools and technologies for seamless virtual collaboration. Why buy this Virtual Team Building & Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Virtual Team Building & Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Virtual Team Building & Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Team leaders and managers working with remote or virtual teams. Professionals transitioning to virtual work environments. Project managers overseeing dispersed teams. Human resources professionals interested in enhancing virtual team dynamics. Prerequisites This Virtual Team Building & Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Virtual Team Manager - Median salary of $65,000 - $90,000 per year. Remote Project Manager - Median salary of $70,000 - $100,000 per year. Virtual Collaboration Specialist - Median salary of $60,000 - $85,000 per year. Remote Team Coordinator - Median salary of $55,000 - $75,000 per year. Virtual Team Facilitator - Median salary of $50,000 - $70,000 per year. Course Curriculum Module 01: Setting Up Your Virtual Team (I) Setting Up Your Virtual Team (I) 00:07:00 Module 02: Setting Up Your Virtual Team (II) Setting Up Your Virtual Team (II) 00:05:00 Module 03: Virtual Team Meetings Virtual Team Meetings 00:06:00 Module 04: Communication (I) Communication (I) 00:06:00 Module 05: Communication (II) Communication (II) 00:08:00 Module 06: Building Trust Building Trust 00:05:00 Module 07: Cultural Issues Cultural Issues 00:05:00 Module 08: To Succeed With a Virtual Team To Succeed With a Virtual Team 00:06:00 Module 09: Dealing With Poor Team Players Dealing With Poor Team Players 00:05:00 Module 10: Choosing the Right Tools Choosing the Right Tools 00:06:00 Assignment Assignment - Virtual Team Building & Management 00:00:00

Explore the intricate world of birds with our Ornithology Online Course. From bird classification and anatomy to migration patterns and conservation, dive deep into avian biology and behavior. Perfect for bird enthusiasts, researchers, and conservationists. Embark on a journey of discovery and contribute to the preservation of these fascinating creatures. Join now for an engaging and comprehensive online learning experience.

An hour exploring Autism, including the communication differences, strengths, sensory differences and unique experiences.

Overview Performance Analyst Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Performance Analyst Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Human Resource Management Introduction to Human Resource Management 00:15:00 Module 02: HR Planning, Recruitment and Selection HR Planning, Recruitment and Selection 00:15:00 Module 03: Employee Onboarding Employee Onboarding 00:15:00 Module 04: Induction, Training and Development Induction, Training and Development 00:10:00 Module 05: Responsibilities of the HR Department's Responsibilities of the HR Department's 00:10:00 Module 06: Organisational Culture Organisational Culture 00:10:00 Module 07: Understanding Pressure Understanding Pressure 00:15:00 Module 08: Understanding How Pressure Affects Our Psychology and Behaviour Understanding How Pressure Affects Our Psychology and Behaviour 00:15:00 Module 09: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:20:00 Module 10: Strategies to Cope With Pressure Strategies to Cope With Pressure 00:21:00 Module 11: Cognitive Behavioral Therapy (CBT) Cognitive Behavioral Therapy (CBT) 00:19:00 Module 12: Effective Communication Under Pressure: Part 1 Effective Communication Under Pressure: Part 1 00:32:00 Module 13: Effective Communication Under Pressure: Part 2 Effective Communication Under Pressure: Part 2 00:13:00 Module 14: Leadership Under Pressure Leadership Under Pressure 00:19:00 Module 15: Team Resilience to Work Under Pressure Team Resilience to Work Under Pressure 00:25:00 Module 16: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) 00:30:00

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 12-in-1 extensive bundle that has everything you need to succeed in Work from Home Essentials and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Work from Home Essentials bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Work from Home Essentials course that will enhance your skills and prepare you for the competitive job market. Also, our Work from Home Essentials experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Work from Home Essentials, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Work from Home Essentials Bundle Consists of the following Premium courses: Course 01: Working from Home Essentials Course 02: Online Course - A Perfect Guide to Home Business Course 03: Online Meeting Management Course 04: Using Zoom Meeting Effectively Course 05: ZOOM: Master Video Conferencing in Just 40 minutes! Course 06: Business Writing Course 07: Level 2 Microsoft Office Essentials Course 08: Touch Typing Essentials Course 09: Effective Communication Skills Diploma Course 10: Stress Management Training Course 11: Freelancing on UpWork Course 12: Time Management Benefits you'll get choosing Apex Learning for this Work from Home Essentials: Pay once and get lifetime access to 12 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum: Course 01: Working from Home Essentials Module 1: Introduction to Work from Home Module 2: Online Meeting Tools Module 3: Project Management Tools Module 4: Project Planning Tools Module 5: Communication Tools How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Work from Home Essentials bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Work from Home Essentials is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Public Speaking: Public Speaking Online Transform your communication prowess with our dynamic Public Speaking course. Dive deep into the Public Speaking program, mastering essential Public Speaking techniques and gaining invaluable Public Speaking knowledge. Enroll today to shine in any speaking scenario. Don't miss this opportunity to excel in Public Speaking. Unlock the power of effective communication with our Public Speaking course. Master essential Public Speaking skills, gain confidence, and captivate your audience. Enroll today to elevate your presentation abilities and become a skilled Public Speaking professional. Don't miss this opportunity to excel in Public Speaking. Elevate your confidence and communication skills with our Public Speaking course. Master essential techniques to excel in Public Speaking. Join us today to unlock the secrets of impactful Public Speaking and boost your career. Don't miss out on this chance to become a Public Speaking expert. Enroll now! Special Offers of this Public Speaking: Public Speaking Course This Public Speaking Course includes a FREE PDF Certificate. Lifetime access to this Public Speaking Course Instant access to this Public Speaking: Public Speaking Course Get FREE Tutor Support from Monday to Friday in this Public Speaking: Public Speaking Course Main Course: Public Speaking Free Courses: Course 01: Level 5 Personal Development Course 02: Dealing with Difficult People Course 03: Communication Skills [ Note: Free PDF certificate as soon as completing the Public Speaking: Public Speaking course] Public Speaking: Public Speaking Course Curriculum of Public Speaking Industry Experts Designed this Public Speaking: Public Speaking course into 05 detailed modules. Module 1: Introduction Module 2: Understanding Storytelling Module 3: Better Speech Module 4: Deliver your speech Module 5: Overcome your anxiety, and fear Assessment Method of Public Speaking After completing each module of the Public Speaking: Public Speaking Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Public Speaking After completing the MCQ/Assignment assessment for this Public Speaking: Public Speaking course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Public Speaking: Public Speaking This Public Speaking Course is suitable for anyone Requirements Public Speaking: Public Speaking Students who intend to enrol in this Public Speaking: Public Speaking course must meet the following requirements: Public Speaking: Good command of the English language Public Speaking: Must be vivacious and self-driven Public Speaking: Basic computer knowledge Public Speaking: A minimum of 16 years of age is required Career path Public Speaking: Public Speaking Certificates Digital Certificate Digital certificate - Included

Nursing is a rewarding field for those who want to work in a profession that helps those in need. Our Adult Nursing course will teach you the fundamental, practical skills required for a career as a Nursing Assistant. Enrol in our exclusive Adult Nursing course to advance your nursing career. This Adult Nursing course provides an overview of the skills and techniques needed in advanced patient hygiene procedures, effective communication in nursing, and ensuring patient safety and comfort in the adult care setting. The Adult Nursing course also discusses the importance of essential patient personal care routines. Patient care safety measures teach the learner techniques for preventing falls and protecting patients at risk of injury, burns, or scalds, as well as steps to prevent the spread of infection in the care environment. Learning Outcomes After completing Adult Nursing course, the learner will be able to: Understand the fundamentals of Nursing. Know how to work in different types of healthcare settings. Understand Legal, Professional Standards of Practice and Ethical Aspects of Health Care. Understand the importance of communication in Nursing. Gain a solid understanding of Health and Safety in Nursing. Gain in-depth knowledge about hygiene and infection control in Nursing. Understand Asepsis in Nursing. Why Choose Adult Nursing Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Adult Nursing Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Adult Nursing course. 24/7 support via live chat, phone call or email. ** Main Course: Adult Nursing Course **Other Benefits of this Course Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Adult Nursing course] Course Curriculum of *** Adult Nursing Course *** Module 1: An Overview of Nursing Adult Nursing - A Brief History of Nursing Understanding the Job Role Describe the Duties and Responsibilities of a Nurse Identify the Members of a Healthcare Team and Describe Their Functions Identify the Skills and Knowledge Required for Nurse Describe the Top Qualities of a Great Nurse Module 2: Working in Various Healthcare Settings Understand Working in Different Types of Healthcare Settings Acute Care Settings Sub-acute Care Settings In-home Care and Long-term Care Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Access to the Patient Records Legislations Adult Safeguarding and Support Legislations Mental Capacity & Mental Health Legislations Drugs Control, Supervision, Management & Health Protection Legislations The Code: Professional Standards of Practice and Behaviour Module 4: Communication in Nursing: How to Make it Effective Why is Communication in Nursing Important? How to Communicate with Patients Describe the Types of Communication Identify the Skills of Communication How to Improve Communication Skills in Nursing Identify the Barriers to Communication Describe the Strategies for Overcoming Communication Barriers Module 5: Understanding Health and Safety in Nursing Describe Fire Safety Preventing Falls Understand the Violence in the Workplace Module 6: Hygiene and Infection Control in Nursing What is Hygiene? The Process of Assessing the Client for Their Personal Hygiene Habits and Routines The Process of Assessing and Intervening in the Client's Performance on their Activities of Daily Living Define Infection Describe the Chain of Infection Module 7: Asepsis in Nursing Define Asepsis Describe the Principles of Asepsis ------------ Assessment Method After completing each module of the Adult Nursing course Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Anyone interested in learning more about Adult Nursing Course can enrol in this comprehensive course. This course will be extremely beneficial to the following people: Nurses Adult Nurses Mental Health Nurses Adult Social Workers Healthcare Assistants Social Care Workers Requirements Students who intend to enrol in this Adult Nursing course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Adult Nursing Course qualification will prepare you for a career in the following positions: General Nurse Health and Social Care Workers Careers Midwives Other Health Care Professionals Certificates Certificate of completion Digital certificate - Included

Nursing is a rewarding field for those who want to work in a profession that helps those in need. Our Adult Nursing course will teach you the fundamental, practical skills required for a career as a Nursing Assistant. Enrol in our exclusive Adult Nursing course to advance your nursing career. This Adult Nursing course provides an overview of the skills and techniques needed in advanced patient hygiene procedures, effective communication in nursing, and ensuring patient safety and comfort in the adult care setting. The Adult Nursingcourse also discusses the importance of essential patient personal care routines. Patient care safety measures teach the learner techniques for preventing falls and protecting patients at risk of injury, burns, or scalds, as well as steps to prevent the spread of infection in the care environment. Learning Outcomes After completing Adult Nursing Bundle course, the learner will be able to: Understand the fundamentals of Nursing. Know how to work in different types of healthcare settings. Understand Legal, Professional Standards of Practice and Ethical Aspects of Health Care. Understand the importance of communication in Nursing. Gain a solid understanding of Health and Safety in Nursing. Gain in-depth knowledge about hygiene and infection control in Nursing. Understand Asepsis in Nursing. Why Choose Nursing : Adult Nursing Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Adult Nursing Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Adult Nursing course. 24/7 support via live chat, phone call or email. ** Main Course: Adult Nursing Training **Other Benefits of this Course Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Nursing : Adult Nursing course] Course Curriculum of *** Adult Nursing *** Module 1: An Overview of Nursing Adult Nursing - A Brief History of Nursing Understanding the Job Role Describe the Duties and Responsibilities of a Nurse Identify the Members of a Healthcare Team and Describe Their Functions Identify the Skills and Knowledge Required for Nurse Describe the Top Qualities of a Great Nurse Module 2: Working in Various Healthcare Settings Understand Working in Different Types of Healthcare Settings Acute Care Settings Sub-acute Care Settings In-home Care and Long-term Care Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Access to the Patient Records Legislations Adult Safeguarding and Support Legislations Mental Capacity & Mental Health Legislations Drugs Control, Supervision, Management & Health Protection Legislations The Code: Professional Standards of Practice and Behaviour Module 4: Communication in Nursing: How to Make it Effective Why is Communication in Nursing Important? How to Communicate with Patients Describe the Types of Communication Identify the Skills of Communication How to Improve Communication Skills in Nursing Identify the Barriers to Communication Describe the Strategies for Overcoming Communication Barriers Module 5: Understanding Health and Safety in Nursing Describe Fire Safety Preventing Falls Understand the Violence in the Workplace Module 6: Hygiene and Infection Control in Nursing What is Hygiene? The Process of Assessing the Client for Their Personal Hygiene Habits and Routines The Process of Assessing and Intervening in the Client's Performance on their Activities of Daily Living Define Infection Describe the Chain of Infection Module 7: Asepsis in Nursing Define Asepsis Describe the Principles of Asepsis ------------ Assessment Method After completing each module of the Adult Nursing Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Anyone interested in learning more about Adult Nursing can enrol in this comprehensive course. This course will be extremely beneficial to the following people: Nurses Adult Nurses Mental Health Nurses Adult Social Workers Healthcare Assistants Social Care Workers Requirements Students who intend to enrol in this Adult Nursing course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Adult NursingCourse qualification will prepare you for a career in the following positions: General Nurse Health and Social Care Workers Carers Midwives Other Health Care Professionals Certificates Certificate of completion Digital certificate - Included

Nursing is a rewarding field for those who want to work in a profession that helps those in need. Our Adult Nursing Online Course will teach you the fundamental, practical skills required for a career as a Nursing Assistant. Enrol in our exclusive Adult Nursing Online Course to advance your nursing career. This Adult Nursing Online Course provides an overview of the skills and techniques needed in advanced patient hygiene procedures, effective communication in nursing, and ensuring patient safety and comfort in the adult care setting. The Adult Nursing Online Course also discusses the importance of essential patient personal care routines. Patient care safety measures teach the learner techniques for preventing falls and protecting patients at risk of injury, burns, or scalds, as well as steps to prevent the spread of infection in the care environment. Learning Outcomes After completing Adult Nursing Online Course, the learner will be able to: Understand the fundamentals of Nursing. Know how to work in different types of healthcare settings. Understand Legal, Professional Standards of Practice and Ethical Aspects of Health Care. Understand the importance of communication in Nursing. Gain a solid understanding of Health and Safety in Nursing. Gain in-depth knowledge about hygiene and infection control in Nursing. Understand Asepsis in Nursing. Why Choose Adult Nursing Online Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Adult Nursing Online Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Adult Nursing Online Course 24/7 support via live chat, phone call or email. Main Course: Adult Nursing Training **Other Benefits of this Course Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Adult Nursing Online Course] Course Curriculum of *** Adult Nursing Online Course *** Module 1: An Overview of Nursing Adult Nursing - A Brief History of Nursing Understanding the Job Role Describe the Duties and Responsibilities of a Nurse Identify the Members of a Healthcare Team and Describe Their Functions Identify the Skills and Knowledge Required for Nurse Describe the Top Qualities of a Great Nurse Module 2: Working in Various Healthcare Settings Understand Working in Different Types of Healthcare Settings Acute Care Settings Sub-acute Care Settings In-home Care and Long-term Care Module 3: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Access to the Patient Records Legislations Adult Safeguarding and Support Legislations Mental Capacity & Mental Health Legislations Drugs Control, Supervision, Management & Health Protection Legislations The Code: Professional Standards of Practice and Behaviour Module 4: Communication in Nursing: How to Make it Effective Why is Communication in Nursing Important? How to Communicate with Patients Describe the Types of Communication Identify the Skills of Communication How to Improve Communication Skills in Nursing Identify the Barriers to Communication Describe the Strategies for Overcoming Communication Barriers Module 5: Understanding Health and Safety in Nursing Describe Fire Safety Preventing Falls Understand the Violence in the Workplace Module 6: Hygiene and Infection Control in Nursing What is Hygiene? The Process of Assessing the Client for Their Personal Hygiene Habits and Routines The Process of Assessing and Intervening in the Client's Performance on their Activities of Daily Living Define Infection Describe the Chain of Infection Module 7: Asepsis in Nursing Define Asepsis Describe the Principles of Asepsis ------------ Assessment Method After completing each module of the Adult Nursing Online Course Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Anyone interested in learning more about Adult Nursing Online Course can enrol in this comprehensive course. This course will be extremely beneficial to the following people: Nurses Adult Nurses Mental Health Nurses Adult Social Workers Healthcare Assistants Social Care Workers Requirements Students who intend to enrol in this Adult Nursing Online Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Adult Nursing Online Course qualification will prepare you for a career in the following positions: General Nurse Health and Social Care Workers Careers Midwives Other Health Care Professionals Certificates Certificate of completion Digital certificate - Included

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.