4684 Courses

'Imagine a customer walking up to a supermarket shelf and holding his or her smartphone up against different bags of potato chips. Using image processing, language processing, and analytics, AI-enabled systems can help that customer check which brand is best for their low-sodium diet, or whatever their taste profile might be.' - Glen Hartman, Senior Managing Director, Accenture Interactive. This Advanced Diploma in Business Development at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Business development always demands to be up-to-date with everything. The area of business development will be thoroughly explored in this course on business development. Important business development topics will be addressed in the course, including market research, customer acquisition, sales and marketing, and more. A summary of business development techniques and best practices will also be covered in the course. Participants will have the chance to hone their business development abilities via hands-on activities and real-world case studies. This Business Development at QLS Level 7 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Here are a few important skills you will achieve from our Business Development course: Grasp the fundamental ideas and tenets of company growth. Acknowledge the significance of market analysis and research Explain the procedure for acquiring customers. Identify the sales and marketing tactics Determine the most effective techniques for business development. Consider the importance of creativity and innovation in corporate growth Describe the steps involved in drafting a corporate growth strategy Why Prefer This Business Development at QLS Level 7 Course? Get a Free certificate endorsed by the Quality Licence Scheme upon completion of Business Development Get a Free CPD Accredited Certificate upon completion of Business Development Get a free student ID card with Business Development Training program (£10 postal charge will be applicable for international delivery) The Business Development is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Development course materials The Business Development comes with 24/7 tutor support Take a step toward a brighter future with our Business Development course! *** Course Curriculum *** Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 28: Managing Risk and Recovery Module 27: Time Management Module 29: Business Etiquette Assessment Process of Business Development After completing the Business Development course, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Business Development at QLS Level 7 exams. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Development course is suitable for the following: Individuals who are seeking to become a business development professional Individuals who are currently or planning to be in business development or sales role Business and management students Entrepreneurs who are interested in business development Individuals who want to improve their business development skills Requirements No prior background or expertise is required in this Business Development course. Career path After completing this Business Development course, you are to start your career or begin the next phase of your career. Business Development Manager (£26,000 to £64,000) Sales Manager (£22,000 to £70,000) Marketing Manager (£27,000 to £65,000) Entrepreneur (Variable) Business Owner (Variable) Consultant (£30,000 to £75,000) Account Manager (£27,000 to £65,000) Market Research Analyst (£22,000 to £60,000) Certificates Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Business Development at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

Getting Started Level 8 Diploma in Strategic Management and Leadership is intended for creating and enhancing effective methodologies for aspiring developing organisations. This requires senior managers and directors to acquire knowledge and understanding in strategic direction, thereby focussing growth and performance across the levels of an organisation. The Diploma is accredited at the postgraduate level 8. The method of the study included in the Diploma is to provide acknowledgement for those who wish to develop their capabilities in the business environment. The results are intended to develop the abilities accepted by the organisation internationally to offer outstanding services that reflect credibility. All the programs are designed to provide learning based on concepts and practical insights necessary for the present and future companies. Apart from this, we are looking forward to building up efficient team leaders, managers and leaders through the invention and delivery of learning that are required for the industry. Key Benefits   The learner would benefit from the following: Understand and apply strategic leadership and strategic management principles in a specific environment. To improve learners' employability by allowing them to explore the relationship between management theories and their practical application in the business world. Analyse problem-solving techniques specific to business and industry. Select, collate, review and analyse information from various sources and Work independently and as part of a team. Upon completing this Level 8 Diploma, learners can progress to a UK university partner to discuss a research proposal for DBA /MPhil /PhD.   Key Highlights Are you the executive directors and senior managers who have the authority and personal inspiration to translate organisational strategy into effective corporate performance? Then, the QUALIFI Level 8 Diploma in Strategic Management and Leadership is the ideal starting point for your career journey. The qualification helps current directors and senior managers to build knowledge and understanding in strategic direction and leadership and to focus on growth and performance across all levels of an organisation, making it competitive and responsive to acquiring tomorrow's business. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 8 Level Diploma in Strategic Management and Leadership can open many career pathways including, but not limited to: Management Analyst, with an estimated average salary of £97,500 per annum Entrepreneur with an estimated average salary of £65,500 per annum Chief Operating Officer, with an estimated average salary of £115,972 per annum Chief Executive Officer, with an estimated average salary of £112,967 per annum President of Operations, with an estimated average salary of £137,455 per annum Executive Administrator, with an estimated average salary of £60,000 per annum Professor with an estimated average salary of £91,819 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following. Level 7 Qualification or Master's Degree We also accommodate students with significant years of experience even though they do not possess formal qualifications. The criteria for admission will be through an interview for those who can demonstrate the skills to cope with the demands of the course. Progression   Learners completing the QUALIFI Level 8 Diploma in Strategic Management and Leadership will progress to: Directly into employment in an associated profession With QUALIFI, the learners can progress to several Universities to pursue a Master's degree once they have completed a dissertation. The pathway indicates the learner's progress towards a University degree and is based on the University's review of QUALIFI's learning programs and outcomes. Further information is available here: http://www.QUALIFI.net/learning-pathways/   Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgment, own and take responsibility for decisions and actions, and. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leadership Qualities and Practice Reference No : 800 Credit : 20 || TQT : 200 The module focuses on the fundamental foundations of quality which are based on organisational leadership with an ethical core that focuses on people, social responsibility etc. The importance of leadership is an integral part of quality management, and also Quality today has become the foundation for constant management innovation and leadership. UNIT2- Personal Leadership Development as a Strategic Manager Reference No : 801 Credit : 20 || TQT : 200 This unit describes the role of strategic management which is diverse and complex. The manager needs to possess various abilities and guarantee that your group is lined up with the organisation ethos. Being innovative and creative in his ideas, he needs to ensure adequate understanding of potential threats to the business. UNIT3- Strategy Development in Cross Border and Global Organisations Reference No : 802 Credit : 20 || TQT : 200 This unit aims at how to develop a relationship across the border towards the global organisations by creating innovative ideas for international commitments and to expand their market in new places and countries and also help in grabbing a strong demand with the existing organisation of that particular country. UNIT4- Strategic Planning in Cross Border and Global Organisations Reference No : 803 Credit : 20 || TQT : 200 The unit examines the range of influences and impacts on global organisations and how that help in successful strategy formulation and the management of risk factors. UNIT5- Strategic Direction in Cross Border and Global Organisations Reference No : 804 Credit : 20 || TQT : 200 The unit will allow senior strategic managers to explore the influences and impacts upon global policy and strategy. It will support improvements in setting direction, the approach to and in forecasting the success of cross border or international policy and procedure. UNIT6- Strategic Communication Reference No : 805 Credit : 20 || TQT : 200 The unit aims to develop the ability to critically evaluate and value the effect of media for international organisations. It considers stakeholders, political and pressure groups, as well as the part played by media owners.. UNIT7- Culture and its Impact on Strategy Reference No : 806 Credit : 20 || TQT : 200 This unit will help learner to deeply understand the complications of multinational organisation and how it affects developmental strategy. UNIT8- Research Methods Reference No : 701 Credit : 20 || TQT : 200 This unit help the learner to study about how to develop their knowledge towards research method and self findings. Also help to develop their researching skills in business management. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Whether it’s a packed music festival or a lively sports match, managing large crowds isn’t just about waving a high-vis vest – it’s about timing, awareness, and knowing what to do when thousands of people move at once. This Event Crowd Control Course gives you a strong grasp of how to plan, manage, and respond to crowd-related scenarios, all from the comfort of your screen. You’ll explore key concepts in crowd psychology, event planning strategies, and safety measures that help reduce risk and keep things flowing. If you’ve ever wondered how major venues operate smoothly behind the scenes – this is your inside look. You won’t need boots on the ground or a clipboard in hand – just a smart device and a sharp mind. This course is designed for those working in event security, stewarding, or anyone involved in managing gatherings big or small. With clear content, sharp insights, and the occasional moment of dry humour (yes, we said it), you’ll learn how to stay one step ahead when managing people en masse. The goal? Keeping events safe, steady, and just the right kind of unforgettable. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Crowd Management Module 02: Crowd Control Techniques Module 03: Crowd Management Planning and Operations Module 04: Crowd Management Equipment Module 05: Emergency Situations in Crowd Management Module 06: Ethical Considerations in Crowd Management Learning Outcomes: Analyse crowd behaviour and dynamics effectively. Implement crowd control strategies with precision. Develop comprehensive crowd management plans. Identify and operate essential crowd management equipment. Respond to emergency situations with confidence. Uphold ethical standards in crowd management practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Event security professionals Law enforcement officers Venue managers Event planners Security consultants Public safety personnel Students interested in security careers Anyone seeking expertise in crowd management Career path Event Security Officer Safety and Security Coordinator Crowd Control Manager Public Safety Officer Security Consultant Event Venue Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The aim of this course is to provide participants with an understanding of the different key leadership levels, competencies, behaviours, and styles, as well as the types of healthcare leaders and the difference between leadership and management. Participants will also learn about various leadership theories and their application in the health and social care sector, different health and social care models, and the two foundations of leadership in health and social care. Additionally, this course will explore the key challenges faced by leaders in the health and social care sector and provide strategies for effective leadership in this complex and rapidly changing environment. After the successful completion of the course, you will be able to learn about the following, Key Leadership Levels. Different Leadership Competencies. Understanding Leader Behaviours. Types of Healthcare Leaders. Difference between leadership and management. Different types of Leadership Theories. Different types of leadership styles. Health and social care models. Two Foundations of Leadership In Health And Social Care. The Key Challenges of Leadership In Health And Social Care Sector.   The aim of this course is to provide a comprehensive understanding of key leadership levels, competencies, behaviours, and styles in the context of health and social care. The course will also cover different types of leadership theories, healthcare leaders, health and social care models, and the key challenges of leadership in this sector. Upon completion, participants will have a solid understanding of the foundations of leadership in health and social care, and be equipped with practical tools and strategies to enhance their leadership skills in this sector. The aim of this course is to provide a comprehensive understanding of key leadership levels, competencies, behaviours, and styles in the context of health and social care. The course will also cover different types of leadership theories, healthcare leaders, health and social care models, and the key challenges of leadership in this sector. Upon completion, participants will have a solid understanding of the foundations of leadership in health and social care, and be equipped with practical tools and strategies to enhance their leadership skills in this sector. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Leadership Concepts in Health & Social Care - N Self-paced pre-recorded learning content on this topic. Leadership Concepts In Health And Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Chief Operating Officer (COO) Chief Medical Officer (CMO) Chief Nursing Officer (CNO) Director of Nursing (DON) Director of Clinical Services Director of Health and Social Care Services Director of Operations Director of Quality Improvement Hospital Administrator Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course will get you started with Nmap and teach you all the techniques and tricks needed for scanning and probing computer networks, including host discovery and operating system detection by sending packets and analyzing the responses.

Regular 1-1s allow you, as a manager, to address a range of topics and challenges with your team members in a relatively informal manner, albeit aided by a level of structure and consistency. You should embrace frequent 1-1s with your team, regardless of how often you see them in person, as they provide the opportunity to ‘check-in’ with them, not to ‘check-up’ on them; to understand their current priorities, workload and challenges.  This course uses scenarios and outstanding manager top tips to help you learn about: the benefits of 1-1s and how to plan and prepare for them - frequency, location and agenda; regardless of whether your team member is based on site with you or remotely facilitating the meetings, using great coaching skills, and acting on feedback scheduling of tasks and reviewing and following up on action points More Information Industry & Sector Hospitality, Retail, Funeral, Business Business outcomes Recruitment, Retention, Induction/Onboarding Skills & Training Appraisals, Coaching, Management Jobs & Roles Manager, Deputy Manager, Supervisor, Director, Operations Director, Finance Director, HR Manager Course Author Mastering Multi-Units

The Travel & Tourism Diploma Level 4 course is designed to provide an insight to travel and tourism operations, with an in-depth look at the types of tourism organisations and roles in this field. In this course, learners will gain a comprehensive understanding of how the travel and tourism industry has evolved and the many career opportunities in this sector.  The course covers essential areas of travel and tourism, such as sustainability in tourism, travel pitfalls, popular travel destinations, and tour operations. Throughout, learners will develop crucial skills such as customer service and business communication and will learn how to utilise social media to market tourist destinations. There are no specific entry requirements for this course, and students of all academic backgrounds can enrol.  Enrol today, and kickstart your career in this exciting industry. Learning Outcomes of The Travel & Tourism Diploma Level 4: Gain a solid understanding of today's UK travel and tourism industry Familiarise with the characteristics of travel and tourism organisations Explore your career opportunities in this sector and the different types of roles Broaden your knowledge of sustainability in tourism & its socio-cultural impact Learn how to utilise social media platforms for marketing travel destinations Develop your communication skills to deliver excellent customer service Understand the fundamentals of running a successful travel business Have an excellent understanding of contemporary issues in travel and tourism Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course for? This introductory training course is suitable for those who are interested in a career in the travel and tourism industry. It is ideal for beginners who are new to the field and wish to gain accreditation and skills to fast track their career. Career Path On successful completion of this course, learners will have the practical skills and knowledge to explore a wide range of roles within the travel and tourism sector, including a wide range of salaries. Related professions in this field include: Travel Agent Business Travel Consultant Tour Operator Information Clerk Luxury Travel Consultant Cruise Ship Director

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

QLS Endorsed Diploma! Free 3 QLS Certificates + Free 10 CPD Course & Assessments> 250 CPD Points > Lifetime Access

This course takes you through the concepts of Alteryx from scratch. With the help of interesting case studies, you will learn how to use Alteryx for joining datasets, performing union operations, finding and replacing text, sorting and filtering data, and a lot more.