440 Courses

Our Level 2 Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Level 2 Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Business Management Bundle Course Course 01: Level 2 Business Management Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Leadership and Management Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 4 Time Management Course Course 06: Level 4 Copywriting Course 07: Workplace Stress Management ***Other Benefits of this Bundle Course Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Business Management course] ***Level 2 Business Management*** Course Curriculum of Level 2 Business Management Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 2 Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Level 2 Business Management There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Retail Management: Retail Management Course Online Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management Course! This advanced Retail Management: Retail Management Course is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management: Retail Management Course. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management Course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Special Offers of this Retail Management: Retail Management Course This Retail Management: Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management: Retail Management Course Instant access to this Retail Management: Retail Management Course Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course Main Course: Retail Management Course Courses are Included in this Retail Management: Retail Management Course: Course 01: Level 4 Time Management Course Course 02: Level 4 Logistics Management [ Note: Free PDF certificate will provide as soon as completing the Retail Management: Retail Management Course] Retail Management: Retail Management Course Online Industry Experts Designed this Retail Management: Retail Management Course into 10 detailed modules. Course Curriculum of Level 5 Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing Assessment Method of Retail Management Course After completing each module of the Retail Management: Retail Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Retail Management Course After completing the MCQ/Assignment assessment for this Retail Management: Retail Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this course at any time. Requirements Retail Management: Retail Management Course Online Students who intend to enrol in this Retail Management: Retail Management Course must meet the following requirements: Retail Management: Good command of the English language Retail Management: Must be vivacious and self-driven. Retail Management: Basic computer knowledge. Retail Management: A minimum of 16 years of age is required. Career path Retail Management: Retail Management Course Online After completing the Retail Management Course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Promotions Coordinator Certificates Certificate of completion Digital certificate - Included

Dive into the essentials of KYC with this comprehensive course. Covering critical aspects such as AML (Anti-Money Laundering), Customer Due Diligence, and UK-specific regulations, this program equips you with the knowledge to navigate industry requirements. Explore methods for executing KYC and AML processes, ensuring compliance, and understanding future trends. Ideal for professionals aiming to enhance their regulatory expertise and safeguard their business operations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners will understand the basics of Know Your Customer (KYC) and why it's important for businesses. They will learn about Anti-Money Laundering (AML) practices to prevent illegal money activities. The course will teach how to check and verify customer identities through Customer Due Diligence. Learners will explore the specific rules and regulations for KYC, AML, and data privacy in the UK, and understand the requirements industries must follow to comply with these laws. Additionally, the course covers practical methods for conducting KYC and AML checks, and looks at future trends in KYC compliance. By the end of the course, learners will be equipped with the knowledge to help their businesses meet legal standards and protect against financial crimes. Course Curriculum: Module 01: Introduction to KYC. Module 02: AML (Anti-Money Laundering). Module 03: Customer Due Diligence. Module 04: UK Business Regulations: KYC, AML, Data Privacy. Module 05: Regulations to Be Compiled by Industries. Module 06: KYC and AML Methods: Future Compliance Insights. Learning Outcomes: Understand the principles of KYC and its importance in finance. Identify key components of AML regulations and their application. Conduct effective customer due diligence processes according to regulatory standards. Analyse UK-specific KYC, AML, and data privacy laws for compliance. Assess regulatory requirements across various industries for KYC implementation. Explore emerging methods in KYC and AML and their future implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Financial analysts seeking regulatory compliance knowledge. Compliance officers in banking and financial sectors. Business managers need understanding of KYC and AML practices. Legal professionals advising on financial regulations. Consultants working with financial institutions on regulatory issues. Career path Compliance Analyst Risk Manager Financial Investigator Regulatory Consultant Fraud Prevention Specialist Anti-Money Laundering Officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you tired of feeling overwhelmed by your schedule? Do you find yourself constantly chasing deadlines or struggling to prioritize tasks effectively? It's time to take control of your time and maximize your productivity with our comprehensive Diploma in Time Management (Level 3) course. Key Features: CPD Certified Developed by Specialist Lifetime Access In this diploma course, learners will gain essential skills for managing their time effectively. They'll learn how to plan wisely, set achievable goals using the SMART criteria, and prioritize tasks to focus on what's most important. Organizational techniques will be covered, including how to organize their workspace for maximum efficiency and strategies for overcoming procrastination. They'll also learn how to delegate tasks efficiently, handle crises effectively, and manage meetings with confidence. Additionally, the course will cover phone etiquette for professional communication and provide alternatives to traditional meetings when necessary. Overall, learners will develop the ability to manage their time efficiently, increase productivity, and navigate various work-related situations with ease. Course Curriculum Module 01: Planning Wisely Module 02: Setting SMART Goals Module 03: Prioritizing Your Time Module 04: Organizing Your Workspace Module 05: Tackling Procrastination Module 06: Delegating Made Easy Module 07: Crisis Management Module 08: Meeting Management Module 09: Phone Etiquette Module 10: Alternatives to Meetings Learning Outcomes: Efficiently plan tasks to maximise productivity and minimise time wastage. Establish SMART goals for effective time management and goal achievement. Prioritise tasks based on urgency and importance for optimal efficiency. Organise workspace to enhance productivity and reduce clutter-induced distractions. Overcome procrastination through effective strategies and time management techniques. Master delegation techniques to streamline workload and improve time management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance time management skills for career advancement. Students looking to improve study habits and time management techniques. Entrepreneurs aiming to maximise productivity and efficiency in business operations. Individuals wanting to strike a better work-life balance through effective time management. Anyone interested in honing time management skills for personal development. Career path Time Management Consultant Executive Assistant Project Coordinator Office Manager Personal Assistant Administrative Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Getting Started The qualification has been intended to provide a foundation in the business management sector. They deliver recognition and professionalism to the management sectors, too. We offer the students the opportunity to learn from this program, providing them with relevant skills and qualities. The level 4 & 5 diploma have a total credit of 120 points each. You are entitled to 240 credits if you have completed both. This is comparable to a Foundation degree wherein we provide the facility to get admission to the final year at one of our Universities for acquiring a related Honours degree. The underlying principle of the course is to ensure a career path for learners who wish to build their care capacities within the business sector. The result of the diploma, an accepted UK qualification, is for the aspirants to have the expertise and the skills needed by organisations worldwide. All the programs are designed to provide learning based on concepts and practical insights necessary for the present and future companies. Apart from this, we look forward to building up efficient team leaders, managers and leaders through the invention and delivery of learning required for the industry. This diploma plays an outstanding role in the prime development of commerce. The learners have a deep knowledge and understanding of the industry so that the modern threats are identified and evaluated. Key Benefits Introduction to the main facets and operations of organisations learning the advanced thought leadership of an organisation Offering conceptual and practical insights that are applicable in the companies of today and tomorrow Enhancing team development and interpersonal skills The importance of communication in the organisation Key Highlights Do you wish to be a leader and enhance your interpersonal and team management skills and talents in business management? Then, Qualifi Level 4 Diploma in Business Management is the ideal starting point for your career journey. The course will ensure access to the first-class education needed to achieve your goals and dreams and maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The Qualifi Level 4 Diploma in Business Management can open many career pathways including, but not limited to: Operations manager with an estimated average salary of £46,814 per annum Office manager with an estimated average salary of £34,506 per annum Financial planner with an estimated average salary of £32,725 per annum Programme manager with an estimated average salary of £33,000 per annum Assistant manager with an estimated average salary of £32,000 per annum Business Analyst, with an estimated average salary of £30,000 per annum Fleet manager with an estimated average salary of £28,000 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications, real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following. QUALIFI Level 4 Diploma in Business Management:- Learners who have shown some ability and have possessed qualifications at Level 3, for instance, "A" Levels or vocational awards; Learners who have invested some energy in an authoritative part and proved that they have the capacity and drive to create; Learners looking for advanced proficient development and pick up business-related aptitudes and know-how.   Progression Learners completing the QUALIFI Level 4 Diploma in Business Management will progress to: The QUALIFI Level 5 Diploma in Business Management or Business Enterprise or The second year of undergraduate study in business management or Directly into employment in an associated profession.   Why gain a QUALIFI Qualification? This qualification suite provides enormous opportunities to learners looking for career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also achieve the ability to face and solve issues then and there through exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Business Operations Reference No : BUS 1.5 Credit : 20 || TQT : 200 This unit enables learners to develop an understanding of the issues relating to the management of activities with a particular focus on problem-solving. Knowing how different organisations are structured and controlled and the importance of business goals and objectives. The workings and operations of the organisations are examined, and learners are required to develop and deliver operational plans. UNIT2- Managing Change Reference No : BUS 1.4 Credit : 20 || TQT : 200 This Unit aims to introduce other models and practices of change management. and help learners to develop an understanding of the problems and solution involved in the power of change and those activities that contribute to constructive organisational change. Learners are encouraged to create and use their problem-solving skills. UNIT3- Financial Awareness Reference No : BUS 1.3 Credit : 20 || TQT : 200 This Unit is to provide the learner with the necessary knowledge to be able to critically assess the financial systems, processes and procedures in their organisations. Learners will gain an understanding of accounting conventions, appreciate measurement for efficiency, profitability UNIT4- Communications in Organisations Reference No : BUS 1.1 Credit : 20 || TQT : 200 The Unit is to develop the learner's awareness of organisational, personal, team and external communications. UNIT5- Leadership and the Organisation Reference No : BUS 1.2 Credit : 20 || TQT : 200 The Unit is about the study of leadership approach, present theory and models. Learners will be attaining an appreciation of leadership skills and their priority at all levels in organisations and for particular purposes. UNIT6- Developing Teams Reference No : BUS 1.6 Credit : 20 || TQT : 200 This unit focuses on building, developing and supporting teams to enable them to attain their goals and objectives. Learners will identify the expertise and potential of groups and individuals. Opportunities for teams to develop, gaining new skills and experiences and ways to evaluate and improve their performance are essential to the module too. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Step into the dynamic world of executive support with this comprehensive Secretary & PA Diploma course. Learn the crucial skills and knowledge required to excel as a personal assistant or secretary. From mastering business telephone etiquette and travel arrangements to organizing meetings, conferences, and managing time effectively, this program equips you with the tools needed for success. Explore business writing, customer service, and organizational skills while gaining insights into effective planning and scheduling. Elevate your career prospects as you refine your capabilities in a demanding professional environment. Learning Outcomes: Understand the role and responsibilities of a Personal Assistant (PA). Develop effective business telephone communication skills. Learn strategies for representing your boss and company professionally. Gain proficiency in managing mail services, shipping, and travel arrangements. Acquire techniques for organizing meetings, conferences, and time management. Develop record-keeping, filing systems, and business writing skills. Enhance organizational and communication skills crucial for the role. Master customer service, effective planning, and invoicing/petty cash tasks. Why buy this Secretary & PA Diploma?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Secretary & PA Diploma you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Secretary & PA Diploma course is ideal for Aspiring personal assistants aiming to develop comprehensive skills. Individuals interested in pursuing a career as a secretary or executive assistant. Professionals seeking to enhance their organizational and communication abilities. Anyone eager to enter the administrative field and support business operations. Prerequisites This Secretary & PA Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Personal Assistant (PA) - Average Earnings: £20,000 - £40,000 per year. Executive Assistant - Average Earnings: £25,000 - £50,000 per year. Administrative Coordinator - Average Earnings: £20,000 - £35,000 per year. Office Manager - Average Earnings: £25,000 - £40,000 per year. Business Support Specialist - Average Earnings: £20,000 - £35,000 per year. Course Curriculum Secretary & PA Diploma Module 1: Introduction to Personal Assistant 00:20:00 Module 2: Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company 00:37:00 Module 4: Mail Services and Shipping 00:28:00 Module 5: Travel Arrangements 00:27:00 Module 6: Organising Meeting and Conferences 00:28:00 Module 7: Time Management 00:38:00 Module 8: Record Keeping and Filing Systems 00:31:00 Module 9: Business Writing Skills 00:43:00 Module 10 :Organisational Skills 00:28:00 Module 11: Communication Skills 00:28:00 Module 12: Customer Service 00:19:00 Module 13: Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash 00:30:00 Mock Exam Mock Exam - Level 1 Help Desk Training 00:20:00 Final Exam Final Exam - Level 1 Help Desk Training 00:20:00 Assignment Assignment - Secretary & PA Diploma 00:00:00

  Welcome to the exciting world of financial analysis! It's like a thrilling adventure in the world of money and business. In this course, we're your trusty guides on this amazing journey. We'll help you understand the secrets hidden behind financial reports, which are like treasure maps filled with clues.   Imagine you've seen numbers on a page that seem like a secret code. We'll teach you to crack that code. This is essential because in today's fast-paced world, knowing how to handle finances is a superpower. You'll become a financial detective, able to read balance sheets, income statements, and more with confidence.   By joining this course, you're solving a big puzzle: how to make sense of financial data. No more feeling lost in a sea of numbers and jargon. You'll learn to understand and use these financial documents. The best part? Once you've mastered financial analysis, it opens doors to exciting career opportunities. Whether you dream of being a financial analyst or making wise investment choices, this course gives you the skills you need.    Learning Outcomes Understand the fundamentals of financial analysis techniques. Interpret and evaluate balance sheets effectively. Analyse income statements to assess company performance. Comprehend the significance of cash flow statements. Demonstrate knowledge of financial reporting standards. Evaluate profitability and make informed decisions. Apply EBITDA for assessing business operations. Perform credit analysis for risk assessment. Conduct equity analysis for investment decisions. Utilise ratio analysis to gauge financial health.   Who is this course is for: Aspiring financial analysts Business students and professionals Anyone seeking financial expertise Investors and entrepreneurs Career changers entering finance   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Junior Financial Analyst - £30,000 to £45,000 per annum Financial Analyst - £45,000 to £70,000 per annum Senior Financial Analyst - £70,000 to £100,000 per annum Finance Manager - £75,000 to £110,000 per annum Chief Financial Officer (CFO) - £100,000 to £250,000+ per annum   Prerequisites No prior qualifications or experience are necessary to enrol in 'The Complete Financial Analyst Course.' You can simply register and commence your learning journey. This course was developed by industry professionals and is compatible with a wide range of devices, including PCs, Macs, tablets, and smartphones. You can access the course from anywhere, at any time, provided you have a reliable internet connection.   Certification Upon completing the course materials of 'The Complete Financial Analyst Course,' you will have the opportunity to take a written assignment test, which can be completed either during the course or at its conclusion. Successfully passing the test grants you the option to obtain a PDF certificate for a fee of £4.99. If desired, you can also request an original hard copy certificate for an additional cost of £8. Course Curriculum Module 01: Introduction to Financial Analysis Introduction to Financial Analysis 00:18:00 Module 02: The Balance Sheet The Balance Sheet 00:29:00 Module 03: The Income Statement The Income Statement 00:25:00 Module 04: The Cash Flow Statement The Cash Flow Statement 00:25:00 Module 05: Financial Reporting Financial Reporting 00:26:00 Module 06: Analysing Profitability Analysing Profitability 00:22:00 Module 07: The Applications and Limitations of EBITDA The Applications and Limitations of EBITDA 00:27:00 Module 08: Credit Analysis Credit Analysis 00:32:00 Module 09: Equity Analysis Equity Analysis 00:17:00 Module 10: Ratio Analysis Ratio Analysis 00:28:00 Assignment Assignment - The Complete Financial Analyst Course 2021 00:00:00

Introducing the 'Freight Broker / Agent Training: Guide to Coordinating Commercial' course - your passport to mastering the dynamic world of freight brokerage! Dive deep into a meticulously crafted program that promises not just to educate but to transform you into an industry expert. From understanding intricate regulations to mastering the art of marketing in this niche, our course ensures a 360-degree comprehension of the freight brokerage landscape. As a participant, you'll be empowered with the finesse to seamlessly coordinate commercial shipments, adeptly navigate the maze of legal mandates, streamline operations for maximum efficiency, and strategically manage risks. So, if you're looking to not just enter but dominate the freight brokerage arena, this course is your ultimate roadmap to success!   Learning Outcomes: Understand the fundamentals of freight brokerage and its role in the transportation industry. Comply with regulatory and legal requirements, ensuring ethical and legal business operations. Manage and optimize the day-to-day operations of a freight brokerage firm effectively. Develop proficiency in documentation and record-keeping for seamless transactions. Learn how to select and qualify carriers, ensuring safe and reliable transportation. Explore various freight transportation modes and their applications in commercial logistics. Master the art of marketing and sales strategies specific to freight brokerage. Acquire risk management and problem-solving skills to handle industry challenges adeptly.   Why buy this Freight Broker / Agent Training: Guide to Coordinating Commercial?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Freight Broker / Agent Training: Guide to Coordinating Commercial you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this Freight Broker / Agent Training: Guide to Coordinating Commercial course for? Individuals aspiring to become freight brokers or agents. Transportation and logistics professionals seeking to expand their expertise. Entrepreneurs interested in starting their own freight brokerage business. Existing freight brokers and agents looking to enhance their skills.   Prerequisites This Freight Broker / Agent Training: Guide to Coordinating Commercial was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path Freight Broker/Agent: Average earnings range from £40,000 to £100,000 per year. Transportation Manager: Average earnings of around £70,000 to £90,000 annually. Logistics Coordinator: Median salary of approximately £45,000 to £65,000 per year. Supply Chain Analyst: Average earnings between £50,000 to £80,000 annually. Freight Sales Representative: Earnings typically range from £40,000 to £80,000 per year. Course Curriculum Module 01: Introduction To Freight Brokerage Introduction To Freight Brokerage 00:14:00 Module 02: Regulatory and Legal Requirements Regulatory and Legal Requirements 00:12:00 Module 03: Freight Broker Operations Freight Broker Operations 00:18:00 Module 04: Documentation and Record Keeping Documentation and Record Keeping 00:21:00 Module 05: Carrier Selection and Qualification Carrier Selection and Qualification 00:19:00 Module 06: Freight Transportation Modes Freight Transportation Modes 00:25:00 Module 07: Freight Broker Marketing and Sales Freight Broker Marketing and Sales 00:16:00 Module 08: Risk Management and Problem-Solving Risk Management and Problem-Solving 00:20:00

Course overview Managerial Accounting helps managers make informed decisions and effectively manage their business operations. It focuses on an organization's internal finances and aims to maximize profit and minimize loss. Explore the fundamentals of Managerial Accounting with this highly-acclaimed Diploma in Managerial Accounting course. In this Diploma in Managerial Accounting course, you will gain a comprehensive understanding of Managerial Accounting and identify how it helps managers. You will learn the process of allocating cost to multiple products and understand the purpose of activity-based costing. The course also discusses the key strategies of cost behavior, sales mix, budgeting, and capital investment analysis. By the end of the period, you will have a clear concept of how to analyze business expenses and prepare financial reports to help managers make investment decisions.  Learning outcomes Familiarize yourself with the trends in Managerial Accounting Understand the difference between Managerial accounting and Financial accounting Understand product cost vs job cost Determine cost behavior Identify what causes a change in the break-even point Learn about operating budgets Learn how to calculate the sales mix Identify the steps of capital investment analysis Who Is This Course For? This Diploma in Managerial Accounting course is recommended to anyone interested in gaining relevant skills in Managerial Accounting to make effective managerial decisions. In addition, the skills gained from this training will provide excellent opportunities for career advancement.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Diploma in Managerial Accounting course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Management Accountant Business Professional Business Manager Setion 1 Manaerial Accounting Defined 00:05:00 Financial Accounting Compared to Managerial Accounting 00:09:00 Trends 00:14:00 Foundation Concepts part 1 00:09:00 Foundation Concepts part 2 00:10:00 Foundation Concepts part 3 00:11:00 Setion 2 Process costing vs Job Cost 00:08:00 Job cost part 1 00:10:00 Job cost part 2 00:08:00 Allocating costs to multiple products 00:13:00 Departmental Overhead Rate 00:09:00 Activity Based Costing 00:11:00 Setion 3 Cost Behavior 00:12:00 Cost Behavior Continued 00:16:00 Break Even Point 00:11:00 Break Even Point Changes 00:06:00 Sales Mix 00:08:00 Pricing 00:13:00 Short Term Decisions 00:13:00 Setion 4 Budgeting Intro 00:12:00 Budgetin continued 00:15:00 Operating Budgets 00:06:00 Cash Budget 00:09:00 Budgeted Balance Sheet 00:05:00 Performance Evaluation 00:12:00 Performance Evaluation Cont p1 00:11:00 Performance Evaluation Cont p2 00:07:00 Standards 00:09:00 Standard Costs Continued 00:16:00 Setion 5 Capital Investment Decisions 00:12:00 Capital Investment Analysis 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Getting Started The OTHM Level 5 Extended Diploma in Accounting and Business equips learners with industry-specific and hands-on skills, enabling them to apply their knowledge in professional settings effectively. This achievement not only enhances career opportunities but also facilitates further educational advancement. Key attributes of OTHM Level 5 Extended Diploma qualifications include: Engaging and challenging study programs for learners. Essential subject knowledge acquisition for career advancement or further education. A structured progression from Level 4 units to Level 5 units. Up-to-date content aligning with employer and higher education requirements. Comprehensive assessments evaluate cognitive, affective, and practical skills. OTHM-provided unit assignments and a diverse assessment approach supporting Level 6 progression. Development of knowledge and academic study skills, including active research, effective writing, analytical thinking, critical reasoning, creative problem-solving, decision-making, and digital literacy Key Benefits Acquire the knowledge and skills required to conduct academic research effectively. Comprehend how both the internal and external environments impact a business. Demonstrate the ability to handle year-end adjustments in accounting. Demonstrate the ability to apply numerical techniques in a business context. Understand the significance of budgeting, working capital management, and depreciation accounting. Acquire knowledge about leadership and management concepts. Comprehend the origins of business finance and the methodologies employed in crafting investment strategies. Understand the influence of both internal and external factors on the human resource management function. Key Highlights Are you worried about the recent changes in Accounting? Then, OTHM Level 5 Extended Diploma in Accounting and Business is the ideal starting point for your career journey. The course will ensure access to the first-class education needed to achieve your goals and dreams and maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways After completing a Level 5 Extended Diploma in Accounting and Business, individuals can explore various career opportunities in the legal field and related professions. Here are some potential career paths:  Accountant with an average salary of £40,000 per year Financial Analyst, with an average salary of £54,608 per year Management Accountant; with an average salary of £27,000 -£40,000 per year Financial Planner; with an average salary of £22,000 -£33,000 per year About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assignment-based Assessment (Formative and Summative) No exam Entry Requirements These qualifications are intended for learners typically 18 years and older. Learners' entry profiles are expected to encompass at least one of the following criteria:  A relevant Level 3 Diploma qualification or its equivalent credential. Completion of GCE Advanced level courses in 2 subjects or an equivalent qualification. Mature learners aged over 21 with pertinent management experience (prior experience verification required from the delivery centre before registration) International students whose first language is not English must score 5.5 or above in IELTS (International English Language Testing System). Progression These qualifications are intended for learners typically 18 years and older. Learners' entry profiles are expected to encompass at least one of the following criteria:  A relevant Level 3 Diploma qualification or its equivalent credential. Completion of GCE Advanced level courses in 2 subjects or an equivalent qualification. Mature learners aged over 21 with pertinent management experience (prior experience verification required from the delivery centre before registration) International students whose first language is not English must score 5.5 or above in IELTS (International English Language Testing System). Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Academic Writing and Research Skills Reference No : H/650/1099 Credit : 20 || TQT : 200 This unit aims to assist learners in developing the skills necessary for academic research and writing. It enables them to interpret and assess sources of information and evidence, preparing them to create evidence-based, coherent arguments. Ultimately, the goal is to enhance learners' proficiency in key academic research and writing aspects, contributing to their academic success and recognition. UNIT2- Business and the Economic Environment Reference No : T/650/1760 Credit : 20 || TQT : 200 This unit aims to familiarise learners with the dynamic relationship between the broader economic landscape and business operations. Learners will acquire foundational knowledge to identify the elements and structure of the business sector. They will also explore the fundamental factors that shape a business's operations within its internal framework and the broader external business environment. UNIT3- PRINCIPLES OF FINANCIAL ACCOUNTING Reference No : R/650/1912 Credit : 20 || TQT : 200 This unit aims to facilitate your understanding and application of financial accounting principles within a business context. You will learn about economic record-keeping systems, learn to adjust and prepare accounts for various types of businesses and explore the application and regulation of professional characteristics and ethical principles within the accounting field. UNIT4- QUANTITATIVE METHODS IN A BUSINESS CONTEXT Reference No : M/650/1911 Credit : 20 || TQT : 200 This unit is created to enhance your proficiency in utilising quantitative methods, encompassing data in business and management contexts to support informed decision-making. Developing quantitative skills at this level enables you to apply business principles in areas such as accounting, finance, and human resource management. UNIT5- MANAGEMENT ACCOUNTING Reference No : Y/650/1914 Credit : 20 || TQT : 200 The objective of this unit is to enable learners to enhance their proficiency in management accounting. This includes creating budgets, cost analysis, evaluating capital expenditures, and applying these skills to real-world scenarios or case studies. UNIT6- LEADING AND MANAGING TEAMS Reference No : T/650/1148 Credit : 20 || TQT : 200 This unit aims to help learners grasp the distinction between leadership as a role and management as a function. By doing so, learners can develop the knowledge, skills, and attributes necessary to impact a business's success substantially. Employers often emphasise the importance of hard management and soft leadership skills to achieve business objectives and strategies. Still, individuals with a sufficient balance of both qualities are relatively rare. UNIT7- PRINCIPLES AND CONCEPTS OF BUSINESS STRATEGY Reference No : A/650/2356 Credit : 20 || TQT : 200 The strategy aims to position a business optimally to gain a competitive edge in its target market. Yet, achieving this advantage necessitates activities like research, analysis, interpretation, and strategic decision-making. This unit aims to equip learners with the knowledge and skills to actively contribute to an organisation's strategy development and successful implementation. UNIT8- FINANCIAL MANAGEMENT Reference No : F/650/1917 Credit : 20 || TQT : 200 This unit's objective is to give learners an understanding of essential financial theories and the management of working capital. Additionally, it aims to equip learners with the skills needed to evaluate strategies for effectively managing an organisation's global financial risk. UNIT9- FINANCIAL PLANNING AND CONTROL Reference No : H/650/1918 Credit : 20 || TQT : 200 This unit aims to teach learners about financial planning and control functions within a business context. It encompasses corporate financial planning, sourcing business finance, and understanding the risks of operating in global capital markets. Additionally, the unit explores corporate governance's role in overseeing a business's financial management function. UNIT10- FINANCIAL REPORTING Reference No : J/650/1919 Credit : 20 || TQT : 200 This unit aims to enhance learners' capabilities in effectively managing an organisation's assets and preparing various standard financial reports that are essential for presenting the organisation's financial status. Additionally, learners will delve into the conceptual frameworks that underpin financial reporting and their connection to the presentation of financial information. UNIT11- THE MANAGEMENT OF HUMAN RESOURCES Reference No : H/650/1151 Credit : 20 || TQT : 200 This unit aims to acquaint learners with fundamental principles and concepts in human resource management. This knowledge will enable them to facilitate a sustainable approach to managing people by comprehending the purpose and scope of the human resource management function. UNIT12- BUSINESS START-UP: CONCEPTION TO MARKET Reference No : M/650/1155 Credit : 20 || TQT : 200 This unit aims to build upon prior learning, allowing learners to apply their knowledge and skills acquired from disciplines such as business strategy, financial planning, accounting, and management to create a practical and effective business plan. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.