12385 Courses

The VTCT Level 4 Certificate in Enhancing Eyebrows with Microblading Techniques is an advanced therapies qualification aimed at 18+ learners, who wish to pursue a career as a microblading technician. This qualification is based on attaining professional competence within the discipline of microblading and includes the required elements to work effectively as a microblading technician. Learners must achieve all mandatory units: Health and safety in the salon Client care and consultation Enhance appearance using microblading techniques Anatomy and physiology for microblading techniques Eyebrow shaping services Throughout this qualification, learners will develop their knowledge and understanding of the process of microblading. They will also develop the ability to apply practically the knowledge, understanding and skills to enable them to enhance eyebrow with microblading techniques. In parallel, learners will develop their communication skills, consultation and client care skills and time management skills, all of which are valued highly by employers. Learners are required to complete a series of assessment for each unit, verifying the learner's understanding and practical implementation of the knowledge and skills required to attain professional competence. Within the microblading unit, learners are required to produce evidence of a series of case studies, consolidating and demonstrating consistent applications of all the knowledge and practical skills in one place.

Professional Telephone Etiquette Online Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone-Etiquette course, you will develop better telephone communication skills. This Telephone-Etiquette course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more. Main Course: Telephone Etiquette Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills [ Note: Free PDF certificate as soon as completing the Telephone Etiquette course] Professional Telephone Etiquette Course Curriculum of the Telephone Etiquette Module 01: Aspects of Phone Etiquette Module 02: Using Proper Phone Language Module 03: Eliminate Phone Distractions Module 04: Inbound Calls Module 05: Outbound Calls Module 06: Handling Rude or Angry Callers Module 07: Handling Interoffice Calls Module 08: Handling Voicemail Messages Module 09: Methods of Training Employees Module 10: Correcting Poor Telephone Etiquette Module 11: Wrapping Up Assessment Method of Telephone Etiquette After completing each module of the Telephone Etiquette Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Telephone Etiquette After completing the MCQ/Assignment assessment for this Telephone Etiquette course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Professional Telephone Etiquette This Telephone Etiquette course is ideal for those who want to develop their telephone skills. Requirements Professional Telephone Etiquette There are no specific requirements for this Telephone Etiquette Course because it does not require any advanced knowledge or skills. Career path Professional Telephone Etiquette After completing this Telephone Etiquette course, you may be able to pursue a variety of promising career opportunities.

Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Personal Development Studies - Education Course Overview The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. The SEMP Personal Development Studies - Education deals with approaches involved in the learning process, which are useful for tackling the process of organizing and taking in new information for development purposes. Online Students who enroll in this Programme will examine a section of development studies that focuses on personal development, soft skills improvement, and project management. In the modules, participants will also study research and development, business writing, and general communication skills. Study skills are skills that can be learned in a short time and can be applied to all fields or career path. The course provides a solid ground for enhancing your reading and writing skills demonstratable in a professional environment. Apart from inculcating team leadership and project management skills, the course will ensure the learner creates the best business presentations and write academic grade reports and essays. The course also provides a detailed explanation of key tools and concepts for researching and avoiding plagiarism. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Development Studies the right Programme for me? As a professional, manager, or consultant, if you want to develop your individual skills in the following areas, then SEMP Personal Development Studies - Education is the right option for you:  Communication Problem Solving Critical Thinking and Conceptual Skill Creativity Multidisciplinary Approach Research Self- Reflector Why SEMP Development Studies? This non-credit-bearing course examines the various skills needed for the development of professionals across the education field, and how these improved skills can be harnessed together to produce a leading professional. To study comparative development effectively, one must draw upon many disciplines and construct a balanced understanding of historical and contemporary processes. Thus, studying development as a means for social transformation requires a blend of knowledge and perspectives ranging from communication, creative thinking, time management, and self-reflection. Who should enrol in this online Certificate Program? The SEMP Personal development Studies - Education Programme is designed for entry-level managers, up to mid-level managers, senior managers or directors, consultants who are in a general management role or fast approaching such a position and want an opportunity to develop their personal skills. Here is a list of people who can enrol in the Programme. Non-Governmental OrganizationMembers(NGOs) International literacy Professionals Journalists Educators Archivist Consultants Economic Development Advisor Government Relations Advisor Intelligence Officer Policy Analyst Public Administrations Professionals Public Policy Advisor Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as it's an Online Course.

This intensive 13-hour interactive workshop is designed to teach educational and caregiver teams the theory and protocol for the Picture Exchange Communication System® (PECS®), an evidence-based practice based on Applied Behaviour Analysis, typical language development, and B.F. Skinner’s Verbal Behaviour. The workshop begins with an introduction to creating the most effective learning environment for implementing PECS® and The Pyramid Approach to Education®. Included is a discussion of the limitations of teaching other communication modalities (speech, sign, SGD) as an initial communication strategy. Using presenter demonstrations, role-play opportunities, and video examples participants will gain a thorough understanding and hands-on experience of each of the six phases of PECS. Participants will leave the training with the skills necessary to teach spontaneous requesting, picture discrimination, sentence structure, attributes for expanding language, responding to questions, and commenting. The workshop concludes with a review of the extensive literature supporting PECS as an evidence-based practice, tips to teach your learner to accept being told, “No,” and information related to transitioning from PECS to other communication modalities, such as speech, tablets with AAC apps, or speech generating devices. For those who wish to successfully teach their learners functional communication (whether you have used PECS for some time or are new to the field), this workshop is an essential part of your development. Watch Video WHAT YOU WILL LEARN Identify learners who will benefit from PECS Describe 9 key components of creating effective learning environments using the Pyramid Approach to Education Explain differences between prerequisites for and long-term outcomes for PECS and other modalities such as speech, sign language, picture pointing, or speech generating devices Identify strategies to create communication opportunities during routines and functional daily activities Implement the 6 phases of the PECS protocol Name strategies for successfully saying, “No!” Discuss the evidence for PECS and speech development Examine the criteria for transitioning from PECS to other communication modalities ONSITE WORKSHOPS: Please note that we require a minimum number of delegates in order to run this workshop. If we are unable to run this onsite workshop, we will give delegates the opportunity to transfer to a different workshop. If the delegate chooses to attend online training instead then any price difference will be refunded. We will endeavour to let delegates know as soon as we can if a workshop is not going ahead. WORKSHOP DETAILS Agenda: 9.00am - 4.30pm Registration Time: 8.30am CPD Points: Continued Professional Development Points CEUs: 13.0 BACB CEUs / 13.0 IBAO CEUs. Satisfactory completion of this course requires participants to be present for the duration of the course and to participate in all student responding activities (e.g. questions, role play, quizzes, and surveys). This course is certified by the CPD certification service (the leading independent CPD accreditation institution) as conforming to continuing professional development principles. All delegates will receive a certificate of attendance detailing eligible CPD hours which can be used as verifiable documentary evidence when submitting CPD recording forms. Pyramid Educational Consultants is an approved BACB ACE Provider for Learning (Type 2) Continuing Education Credits. The BACB does not warrant, endorse, sponsor, approve, or partner with the event, organisation, or instructor. Pyramid Educational Consultants is an approved IBAO Provider for Continuing Education Credits.

The VTCT (ITEC) Level 4 Award in HiFu is an advanced and exclusive qualification specifically designed for those who wish to expand their expertise in advanced aesthetic procedures. The Level 4 HiFu course is also ideal for medical professionals seeking to enhance their skill set by incorporating advanced aesthetic treatments into their repertoire. This advanced qualification is uniquely designed for those who want to upgrade their professional skin capabilities. With a focus on national standards, you'll learn the safety concerns surrounding HiFu treatments and refresh your knowledge of relevant anatomy and physiology for level 4 aesthetic treatments. Through the Level 4 HiFu course, you'll perfect your customer service and client communication skills, increasing your employability prospects. With both practical and theoretical learning, you'll gain the knowledge and experience necessary to confidently provide cosmetic skin treatments. From preparing clients safely and ethically to choosing the correct equipment and monitoring client reactions, you'll be fully equipped to deliver professional dermaplaning treatments upon completion of the course. Enrol now in the VTCT (ITEC) Level Award 4 in HiFu and upgrade your career!

The VTCT (ITEC) Level 4 Award in Dermaplaning is an advanced and exclusive qualification specifically designed for those who wish to expand their expertise in advanced aesthetic procedures. The Level 4 Dermaplaning course is also ideal for medical professionals seeking to enhance their skill set by incorporating advanced aesthetic treatments into their repertoire. This advanced qualification is uniquely designed for those who want to upgrade their professional skin capabilities. With a focus on national standards, you'll learn the safety concerns surrounding dermaplaning treatments and refresh your knowledge of relevant anatomy and physiology for level 4 aesthetic treatments. Through the Level 4 Dermaplaning course, you'll perfect your customer service and client communication skills, increasing your employability prospects. With both practical and theoretical learning, you'll gain the knowledge and experience necessary to confidently provide cosmetic skin treatments. From preparing clients safely and ethically to choosing the correct equipment and monitoring client reactions, you'll be fully equipped to deliver professional dermaplaning treatments upon completion of the course. Enrol now in the VTCT (ITEC) Level Award 4 in Dermaplaning and upgrade your career!

Gain expertise in healthcare training with our Level 3 Endorsed Award in Delivering Health and Social Care Training. Our comprehensive program equips you with the skills and knowledge to become a proficient trainer in the healthcare sector.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Public Speaking Courses That Work Our public speaking courses are refreshingly different and transformative. Mindful presenting is the key to the future of high impact public speaking training. In fact, we are changing organisations one presentation at a time. We do that by providing training that empowers and equips professionals to present with greater confidence, clarity and impact.

Public Speaking Courses That Work Our public speaking courses are refreshingly different and transformative. Mindful presenting is the key to the future of high impact public speaking training. In fact, we are changing organisations one presentation at a time. We do that by providing training that empowers and equips professionals to present with greater confidence, clarity and impact.