277 Courses

Description: If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today's retail world. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Mock Exam Mock Exam- Retail Customer Service Diploma 00:20:00 Final Exam Final Exam- Retail Customer Service Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In today's competitive business landscape, the art of guiding an organisation toward triumph rests on superior leadership skills and strategic vision. Dive deep into the world of 'Strategic Direction And Leadership: Navigating Business Success'. From the basic introduction of leadership, journey through various leadership theories and styles, explore the significance of emotional intelligence, and grasp the essential tools for conflict management and negotiation. Discover the importance of collaborative work, learn to motivate your team effectively, and master talent and succession planning. Finally, gear up for a future-ready enterprise with modules on innovation and entrepreneurship. Don't just lead - lead with purpose, direction, and innovation. Learning Outcomes Understand the foundational principles of strategic direction and leadership. Analyse various leadership theories and determine the most appropriate style for different situations. Develop emotional intelligence to enhance decision-making and interpersonal relationships. Master techniques for conflict resolution, talent management, and effective negotiation. Recognise the importance of innovation and entrepreneurship in strategic leadership. Why buy this Strategic Direction And Leadership: Navigating Business Success course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Strategic Direction And Leadership: Navigating Business Success there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Strategic Direction And Leadership: Navigating Business Success course for? Individuals aspiring to ascend to leadership roles. Current leaders keen on refining their strategic and managerial abilities. Entrepreneurs aiming to foster innovation within their ventures. HR professionals keen on succession planning and talent management. Anyone passionate about understanding and implementing strategic direction in an organisation. Prerequisites This Strategic Direction And Leadership: Navigating Business Success does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Strategic Direction And Leadership: Navigating Business Success was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Strategic Manager: £60,000 - £85,000 Annually Chief Executive Officer (CEO): £70,000 - £150,000+ Annually Leadership Development Consultant: £45,000 - £70,000 Annually Talent Management Specialist: £40,000 - £60,000 Annually Organisational Development Specialist: £50,000 - £75,000 Annually Conflict Resolution Manager: £40,000 - £65,000 Annually Course Curriculum Module 01: Introduction to Strategic Direction and Leadership Introduction to Strategic Direction and Leadership 00:16:00 Module 02: Different Leadership Theories and Styles Different Leadership Theories and Styles 00:13:00 Module 03: Leadership Skills and Competencies Leadership Skills and Competencies 00:16:00 Module 04: Leadership and Emotional Intelligence Leadership and Emotional Intelligence 00:18:00 Module 05: Collaborative Work A Leader's Role Collaborative Work A Leader's Role 00:20:00 Module 06: Motivating Employees Motivating Employees 00:15:00 Module 07: Talent Management Talent Management 00:21:00 Module 08: Leadership and Succession Planning Leadership and Succession Planning 00:15:00 Module 09: Conflict Management Techniques Conflict Management Techniques 00:07:00 Module 10: Fundamentals of Negotiation Process Fundamentals of Negotiation Process 00:10:00 Module 11: Strategic Innovation and Entrepreneurship Strategic Innovation and Entrepreneurship 00:11:00

The Health, Mental Health and Social (Adult) Care Course is the perfect stepping stone for anyone looking to establish a career in this field. Gain the skills to work in care homes, residential homes, hospitals and other professional settings by deepening your knowledge of industry standards, best practices and the different roles within health and social care. Learners will gain both a practical and theoretical understanding of health and social care principles, equipping them with the skills they need to provide quality care for all service users, from children to adults and the elderly. Build your knowledge base and kickstart your career today with a recognised qualification. Learning Outcomes Recognise the core principles and practices in health and social care. Understand the ethical, legal, and professional standards of health care. Comprehend the criticality of effective communication in a caregiving environment. Identify the rights and responsibilities as a health and social care worker. Analyse the financial and strategic management aspects of health and social care institutions. Why choose this Health, Mental Health and Social (Adult) Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Health, Mental Health and Social (Adult) Care Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Health, Mental Health and Social (Adult) Care course for? Aspiring health and social care workers. Current caregivers wanting to enhance their knowledge base. Managers in health and social care institutions. Professionals keen on understanding the economics and strategies of healthcare. Anyone wishing to understand the broader landscape of health and adult social care. Career path Care Coordinator: £20,000 - £30,000 Healthcare Manager: £35,000 - £60,000 Mental Health Support Worker: £18,000 - £28,000 Care Home Manager: £30,000 - £50,000 Healthcare Financial Analyst: £30,000 - £55,000 Health and Safety Officer: £25,000 - £42,000 Prerequisites This Health, Mental Health and Social (Adult) Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health, Mental Health and Social (Adult) Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Health, Mental Health and Social (Adult) Care Introduction to Health and Social Care 00:16:00 Communication and its Relevance 00:41:00 Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Role as A Caregiver and Healthcare Professional 00:23:00 Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Important Principles and Policies in Health and Social Care Work 00:20:00 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Safeguarding Vulnerable Individuals 00:49:00 Health and Safety Responsibilities 00:51:00 The Economics of Healthcare 00:11:00 Strategic Marketing for Health and Social Care 00:09:00 Managing Finance in Health and Social Care 00:21:00 Managing Service Delivery in Health and Social Care 00:11:00 Mock Exam Mock Exam - Health, Mental Health and Social (Adult) Care 00:20:00 Final Exam Final Exam - Health, Mental Health and Social (Adult) Care 00:20:00

Embark on an exploratory voyage through the dynamic landscape with our Travel and Tourism course designed to elevate your understanding and proficiency in this exhilarating industry. The initial module sets the scene, inviting learners to delve into the rich history and current vistas of the sector, providing a sturdy platform from which to soar. As the chapters unfold, you'll navigate through the multifaceted aspects of tourism products and services, gaining insights that will transform the way you perceive travel operations and retailing strategies. The course seamlessly weaves through the intricate tapestry of marketing, vital communication aptitudes, and the art of customer gratification, all while maintaining a steadfast focus on adapting to the shifts in the global travel scene, including the new norms post-pandemic and the nuances brought on by Brexit. By the conclusion, participants will be well-versed in the principles of sustainable tourism, public outreach, and the strategic management of human resources, preparing them for a career that not only spans borders but also bridges cultures. Learning Outcomes Acquire a holistic understanding of travel and tourism operations. Develop strategic marketing and communication competencies. Enhance customer service techniques for optimal visitor satisfaction. Navigate the complexities of transport and crisis management within tourism. Understand the influence of global events and policies on travel dynamics. Why choose this Travel and Tourism course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel and Tourism course for? Aspirants forging a path in travel and tourism sectors. Professionals seeking to refine their industry-specific marketing skills. Managers overseeing customer relations and crisis contingencies. Strategists in transport and sustainable tourism development. Analysts and policy-makers understanding Brexit's industry implications. Career path Travel Consultant: £18,000 - £30,000 Tourism Marketing Manager: £25,000 - £50,000 Visitor Attraction Manager: £22,000 - £40,000 Transport Coordinator: £20,000 - £35,000 Sustainable Tourism Advisor: £24,000 - £40,000 HR Manager for Travel Agencies: £30,000 - £55,000 Prerequisites This Travel and Tourism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel and Tourism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:12:00 Module 02: Tourism Products and Services Tourism Products and Services 00:14:00 Module 03: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 04: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 05: Developing Communication Skills Developing Communication Skills 00:13:00 Module 06: Customer Service and Satisfaction Customer Service and Satisfaction 00:09:00 Module 07: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:18:00 Module 08: Transport Management Procedure Transport Management Procedure 00:14:00 Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/ Post COVID Travel Destinations 00:20:00 Module 10: Sustainable Tourism Sustainable Tourism 00:09:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and its Impact on Tourism Industry 00:26:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend with 00:18:00 Module 14: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Assignment Assignment - Travel and Tourism 00:00:00

  This Executive Mini MBA is like a toolkit for your job and career. It's not just a course; it's a game-changer. You'll learn things that directly make your work life better. Imagine understanding business inside out, managing projects like a pro, and having the skills to lead. This isn't just about improving; it's about opening doors to more opportunities in the job world.   Picture this as a guide to a better work life. You're not just learning; you're gaining super-useful skills. It's not some complicated theory; it's practical knowledge you can use every day at work. This course isn't just about getting better; it's about giving you a ticket to more job options and a chance to shine in your career.   What's cool is the doors this opens in different industries. Businesses everywhere need people who understand how to run things smoothly. Whether you're eyeing a management role, want to start your own thing, or just want to be better at your job, this course sets you up for those opportunities. It's not just a course; it's a key to more chances in the job world.   Learning Outcomes Analyse principles of Business Administration for effective organisational management. Apply strategic Management techniques for optimising business performance. Evaluate the functions, nature, and levels of Management in diverse contexts. Demonstrate characteristics of Professional Managers in real-world business scenarios. Implement Business Process Management across various phases of the lifecycle. Execute Project Management strategies for successful project completion. Employ Marketing, Sales, and Negotiation skills for business success. Develop Leadership and Critical Thinking abilities for effective decision-making. Manage Business Relationships and lead Change Management initiatives. Apply Human Resource and Risk Management principles in organizational contexts.   Who is this course for Professionals aspiring for managerial roles. Entrepreneurs seeking business acumen. Graduates aiming for a holistic business understanding. Individuals pursuing career advancement. Anyone interested in comprehensive business education.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Business Manager: £40,000 - £70,000 Project Manager: £45,000 - £80,000 Marketing Specialist: £35,000 - £60,000 HR Manager: £40,000 - £65,000 Risk Analyst: £35,000 - £55,000   Prerequisites This Executive Mini MBA has no prerequisites in terms of qualifications or prior experience. Enrolment is open to all, and the course is compatible with PCs, Macs, tablets, and smartphones. Accessibility is unrestricted, allowing you to learn from any location with a reliable internet connection.   Certification Upon completion of the course, a written assignment test is required. Successfully passing the test allows you to obtain a PDF certificate for £4.99. If desired, an original hard copy certificate can be ordered at an extra cost of £8. Course Curriculum Module 01: Business Administration Business Administration 00:20:00 Module 02: Management of Business Management of Business 00:20:00 Module 03: Functions, Nature and Levels of Management Functions, Nature and Levels of Management 00:25:00 Module 04: Characteristics of Professional Managers Characteristics of Professional Managers 00:25:00 Module 05: Business Process Management Business Process Management 00:20:00 Module 06: Different Phases of Business Process Lifecycle Different Phases of Business Process Lifecycle 00:40:00 Module 07: The Monitoring and Optimising Phase of Business Management The Monitoring and Optimising Phase of Business Management 00:25:00 Module 08: Project Management Project Management 00:30:00 Module 09: Marketing, Sales and Negotiation Marketing, Sales and Negotiation 00:20:00 Module 10: Leadership and Critical Thinking Leadership and Critical Thinking 00:50:00 Module 11: Business Relationship and Change Management Business Relationship and Change Management 00:20:00 Module 12: Human Resource Management Human Resource Management 00:10:00 Module 13: Risk Management Risk Management 00:15:00 Module 14: Business Communications and Report Writing Business Communications and Report Writing 00:20:00 Module 15: Accounting and Financial Management Accounting and Financial Management 00:20:00 Module 16: Payroll Management and Career Opportunity Payroll Management and Career Opportunity 00:15:00 Assignment Assignment - Executive Mini MBA 00:00:00

Strategic planning helps an organisation define their goals and work towards achieving them. That is why, no matter which organisation you work for, building strategic planning skills will make you a valuable asset to your company and help you climb the career ladder. If you don't know how to develop the right skills, the Strategic Planning and Implementation course is the perfect solution.  In this Strategic Planning and Implementation course, you will learn the key aspects of strategic planning. The course will help you understand the mission, vision and business strategy. Through this course, you will be able to develop the competence for strategy formulation. After that, the course will show you the techniques to implement the strategies and help the business grow. You will also receive detailed lessons on strategic evaluation.  The course will also help you secure a CPD-accredited certificate. This certificate will help you build an impressive resume. So, join today! Learning Outcomes Gain a comprehensive understanding of strategic planning principles and their application in various business contexts Develop a clear vision and mission statement that sets the direction for your organization Conduct in-depth situational analyses to identify opportunities, assess threats, and inform strategic decision-making Master the process of strategy formulation, including strategic planning, goal setting, and strategy development Implement effective strategies to achieve organizational objectives and gain a competitive edge Develop and implement strategies to overcome implementation challenges and ensure successful strategy execution Evaluate the effectiveness of strategies using appropriate metrics and make data-driven decisions for continuous improvement Why choose this Strategic Planning and Implementation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Strategic Planning and Implementation course for? Aspiring and current business leaders seeking to enhance their strategic planning and implementation skills Entrepreneurs and business owners looking to develop and execute strategic plans for their organizations Management professionals responsible for strategic planning and decision-making Individuals interested in pursuing a career in strategic management or related fields Anyone seeking to enhance their understanding of the strategic planning process and its application in the real world Career path Strategic Planning Manager (£30,000 - £50,000) Business Strategy Manager (£35,000 - £55,000) Corporate Planner (£40,000 - £60,000) Senior Strategy Analyst (£45,000 - £65,000) Director of Strategy (£50,000 - £70,000) Chief Strategy Officer (£55,000 - £75,000) Prerequisites This Strategic Planning and Implementation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Strategic Planning and Implementation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Concept Profile - Strategic Business Planning Strategic Business Planning 00:04:00 Theories of Business Strategy 00:05:00 Game Theory for Business 00:11:00 Theories of Competitive Advantage 00:06:00 Strategic Business Planning Process 00:02:00 Section 02: Preliminary Vision & Mission Statements (Interim Targets & Goals) Preliminary Vision & Mission Statements (Interim Targets & Goals) 00:04:00 Relationship between Vision, Mission and the Business Strategy 00:03:00 Section 03: Strategy Formulation Strategy Formulation 00:01:00 Strategy Formulation (Continued) 00:03:00 Steps: Strategy Formulation 00:01:00 PESTLE Analysis 00:01:00 Michael Porter - 5-Forces & Competitor Analysis 00:01:00 Internal Resource & Capability Analysis 00:02:00 Risk Analysis & Mitigation Tactics 00:03:00 Marketing Plan (USP, Segmentation & Positioning) 00:06:00 Segmentation 00:07:00 Section 04: Strategy Implementation Strategy Implementation 00:02:00 General Operation Planning 00:01:00 Routine Actions (Processes, Procedures & Communication) 00:04:00 External Prospects & Internal Resources Gap Comparison 00:02:00 Section 05: Strategic Evaluation Strategy Evaluation 00:02:00 Principles of Strategy Evaluation 00:04:00 Financial Plan, Capital Structure & Valuation 00:07:00 Scenarios in Strategic Decision Making: Case Sensitivity 00:02:00 Revised Vision & Mission Statements (Confirm Target & Goals) 00:03:00 Strategy Evaluation & Feedback 00:01:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Embark on a transformative journey into the fundamental pillars of business mastery with our Business Management, Business Analysis & Business Performance Management Diploma Basics. In this comprehensive course, we unravel the secrets to thriving in the dynamic world of business, providing you with indispensable insights and skills to navigate the complexities of modern enterprises. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From mastering the nuances of effective communication and customer service to honing organizational and time management skills, each module is meticulously designed to equip you with the essential tools for success. Dive into the art of managing risk and recovery, exploring the delicate balance of motivation and counselling in a business context. Learn to strategically plan for business development and succession, ensuring longevity and prosperity. The course culminates with a deep dive into the critical realm of cash and credit management, providing you with a holistic understanding of business finance. Elevate your business acumen, enhance your leadership potential, and unlock the door to a world where business mastery meets lasting success. Course Curriculum Module 01: Foundations of Business Management Module 02: Understanding the Business Environment Module 03: Enhancing Organizational Skills Module 04: Effective Communication in Business Module 05: Customer Service Excellence Module 06: Risk Management and Recovery Strategies Module 07: Optimizing Time Management Module 08: Motivation and Counselling in Business Module 09: Business Development and Succession Planning Module 10: Strategic Management of Cash and Credit Learning Outcomes: Develop organizational skills for effective business management and strategic planning. Master communication skills for clear and impactful professional interactions. Enhance customer service expertise for building and maintaining client relationships. Acquire risk management strategies and recovery techniques for business resilience. Apply time management principles to optimize productivity in a business environment. Understand the fundamentals of cash and credit management in business operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring business managers seeking foundational knowledge in key management areas. Professionals aiming to enhance organizational, communication, and customer service skills. Individuals interested in risk management, recovery strategies, and time optimization. Entrepreneurs and business owners focused on business development and succession planning. Anyone looking to grasp the essentials of cash and credit management in business. Career path Business Manager Operations Coordinator Customer Service Supervisor Risk Analyst Business Development Specialist Financial Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a transformative journey into the intricate world of Tax Accounting, where financial landscapes unfold and fiscal mastery takes center stage. Our comprehensive course delves into the essential facets of taxation, guiding you through the complexities of Income Tax, Value Added Tax (VAT), Corporate Tax, and more. Explore the intricacies of the UK tax system, unraveling the nuances of tax administration and regulations. Key Features: CPD Certified Developed by Specialist Lifetime Access From understanding the fundamentals of Income Tax and Corporation Tax to mastering Payroll, National Insurance, and Financial Analysis, each module is crafted to empower you with the expertise needed in the dynamic field of Tax Accounting. Delve into the realms of Inheritance Tax, Import and Export taxation, and gain hands-on knowledge on submitting self-assessment tax returns. Whether you aspire to pursue a career as a Tax Accountant in the UK or seek a deep understanding of Capital Gains Tax and advanced Income Tax concepts, this course offers a comprehensive foundation for navigating the intricate world of tax regulations and financial analysis. Elevate your financial acumen, become a tax expert, and navigate the complexities of fiscal landscapes with confidence and proficiency. Course Curriculum Module 01: Navigating Value Added Tax (VAT) Principles Module 02: Understanding the UK Tax Landscape Module 03: Taxation on Individuals: Insights and Compliance Module 04: Payee, Payroll, and Wages Management Module 05: National Insurance Regulations and Implications Module 06: Strategic Management Accounting and Financial Analysis Module 07: Inheritance Tax Planning and Execution Module 08: Import and Export Tax Considerations Module 09: Self-Assessment Tax Return Submission Module 10: Foundations of Income Tax Principles Module 11: Mastery of Double Entry Accounting Module 12: Corporate Tax Management Module 13: Charting a Career as a Tax Accountant in the UK Module 14: Capital Gain Tax Strategies Module 15: Advanced Income Tax Concepts Learning Outcomes: Master Value Added Tax principles for effective financial management and compliance. Understand the UK Tax System and Administration for accurate and informed taxation. Navigate Tax on Individuals, Payee, Payroll, and Wages competently and ethically. Demonstrate proficiency in National Insurance regulations and its implications for businesses. Apply Management Accounting and Financial Analysis for strategic fiscal decision-making. Gain expertise in Inheritance Tax, Import and Export, and Self-Assessment Tax Return. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring tax professionals seeking a comprehensive understanding of taxation principles. Finance professionals looking to deepen their knowledge in tax accounting practices. Business owners and managers aiming to navigate complex tax regulations effectively. Individuals interested in a career as a Tax Accountant in the UK. Anyone seeking advanced insights into Capital Gain Tax and Income Tax. Career path Tax Accountant Tax Analyst Financial Analyst Corporate Tax Manager Payroll Specialist Import-Export Tax Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark on a transformative journey into the intricate world of Tax Accounting, where financial landscapes unfold and fiscal mastery takes center stage. Our comprehensive course delves into the essential facets of taxation, guiding you through the complexities of Income Tax, Value Added Tax (VAT), Corporate Tax, and more. Explore the intricacies of the UK tax system, unraveling the nuances of tax administration and regulations. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From understanding the fundamentals of Income Tax and Corporation Tax to mastering Payroll, National Insurance, and Financial Analysis, each module is crafted to empower you with the expertise needed in the dynamic field of Tax Accounting. Delve into the realms of Inheritance Tax, Import and Export taxation, and gain hands-on knowledge on submitting self-assessment tax returns. Whether you aspire to pursue a career as a Tax Accountant in the UK or seek a deep understanding of Capital Gains Tax and advanced Income Tax concepts, this course offers a comprehensive foundation for navigating the intricate world of tax regulations and financial analysis. Elevate your financial acumen, become a tax expert, and navigate the complexities of fiscal landscapes with confidence and proficiency. Course Curriculum Module 01: Navigating Value Added Tax (VAT) Principles Module 02: Understanding the UK Tax Landscape Module 03: Taxation on Individuals: Insights and Compliance Module 04: Payee, Payroll, and Wages Management Module 05: National Insurance Regulations and Implications Module 06: Strategic Management Accounting and Financial Analysis Module 07: Inheritance Tax Planning and Execution Module 08: Import and Export Tax Considerations Module 09: Self-Assessment Tax Return Submission Module 10: Foundations of Income Tax Principles Module 11: Mastery of Double Entry Accounting Module 12: Corporate Tax Management Module 13: Charting a Career as a Tax Accountant in the UK Module 14: Capital Gain Tax Strategies Module 15: Advanced Income Tax Concepts Learning Outcomes: Master Value Added Tax principles for effective financial management and compliance. Understand the UK Tax System and Administration for accurate and informed taxation. Navigate Tax on Individuals, Payee, Payroll, and Wages competently and ethically. Demonstrate proficiency in National Insurance regulations and its implications for businesses. Apply Management Accounting and Financial Analysis for strategic fiscal decision-making. Gain expertise in Inheritance Tax, Import and Export, and Self-Assessment Tax Return. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring tax professionals seeking a comprehensive understanding of taxation principles. Finance professionals looking to deepen their knowledge in tax accounting practices. Business owners and managers aiming to navigate complex tax regulations effectively. Individuals interested in a career as a Tax Accountant in the UK. Anyone seeking advanced insights into Capital Gain Tax and Income Tax. Career path Tax Accountant Tax Analyst Financial Analyst Corporate Tax Manager Payroll Specialist Import-Export Tax Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.