789 Courses

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Bringing clarity to residential property About Who Could Benefit? A 1-day face-to-face course for those who work in property and lack formalised residential property-specific training or have a one-sided background and those working with residential property sector clients and are keen to understand them better – whether in the UK or abroad. This course is available on-line on demand. Contact kaushik@propertyoverview.co.uk This course provides the big picture, context and fundamentals per topic, based on the insight and experience of a residential property practitioner. We drill down where needed. We teach the fundamentals and show how everything fits together, making each attendee comfortable with lots of jargon in one engaging day. We use real examples and anecdotes to bring the theory to life, enabling attendees to relate this to their jobs. We teach theory & practice. We only use knowledgeable, engaging, approachable and energetic trainers. This course like all others are available to be taught on-line to companies in-house as well. Trainers: Nick Barnes & Jonathan Monnickendam Modules Introduction to Residential Property Essential knowledge for those working in residential property or with large-scale, institutional property clients. It provides a birds-eye, measured 360° view of the residential property industry for only £765+VAT pp or from £3,850+VAT in-house (inc. 6 attendees). It explains how it all fits together, what drives it, how things work and who does what. We get you comfortable with key bits of jargon that you are likely to come across day-to-day, related to the construction, letting, management and investment side of different types of residential property for sale or to let. We provide context on how residential property compares to other property types. The real-life case study ties everything back together. Modules in brief are: • Residential property types • Who does what in residential property • Residential property jargon • The letting process • Property market drivers: for sale and for rent • Property development (New Homes) vs second-hand stock • Investing in residential property: PRS, BTR, Student Accommodation, other types • The investment process, -styles and -vehicles • Residential investment-related jargon-busting • How does residential fit into the property sector & its place in a multi-asset portfolio • Case study team exercise To see detailed course content please click ‘see content’ below. To book please email cleo@propertyoverview.co.uk or fill in our booking form Next Date Available: Tue 4 June or Thu 6 July 2024 | (on-line or C. London if preferred) Pricing Find the best price.   Property Overview offers competitively priced, effective training courses with unique practitioner-led content. Applied, relevant content leads to greater impact and value-for-money. Pricing below is shown for public courses for individual bookings, and for on-line in-house courses. To book one or several individual places, please fill in our booking form. For bookings of 4 or more staff an on-line in-house course is recommended, also as the content can be tailored around your needs and your products or services. This provides value for money and a more effective training course on top. Introduction to Residential Property £765pp +VAT for 1 space on public coursefrom £3,850+VAT/day in-house, includes 6 attendees in-house training day includes 6 attendees (£60pp/VAT surcharge thereafter)Plus UK VAT @ 20% (where applicable)

This course provides attendees with the knowledge required to assess and care for service users with dysphagia.

Leadership is about 'getting stuff done'. This course concentrates on just that. In a complicated world, it helps leaders to ensure that the right stuff gets done at the right time and in the right way.

Individuals with great leadership skills empower teams to achieve their full potential, make decisions, and stategise well to help organisations thrive. This course provides the knowledge and skills to help you hone your leadership skills.

If you want to achieve a Level-5 Ofqual UK-Government Regulated TESOL certification in the most effective, time-saving and enjoyable way, embark on a thrilling learning adventure in TEFL Wonderland. Unlike the click-and-read TEFL courses, this play-and-practice expedition will engage all your senses and keep you motivated to achieve your learning mission.

Who is this course for? SketchUp - Rendering with V-Ray Course This course is tailored for architects, designers, 3D artists, and anyone interested in enhancing their rendering skills using SketchUp and V-Ray. Whether you're a beginner or an experienced user, this course provides in-depth training to create stunning visualizations and realistic renders in SketchUp using V-Ray. Check our Website Course Duration: 6 hours  Training Method: 1-on-1, (Face to Face) or Live Online session. Personalized to your needs. Course Content Overview: SketchUp and V-Ray: Exploring Intermediate Modeling Techniques Mastering V-Ray Materials: Textures, Sources, and Editing Managing and Optimizing Textures for Graphics and Bitmaps Illuminate Your Designs: Delving into Lighting: Types, Placement, and Scene Enhancement Understanding V-Ray Camera: Exposure, White Point, and Efficient Setup Achieve Stunning Renderings: Rendering Scenes: Digital Output, File Formats, and Best Practices Optimizing Quality Settings for Efficient Scene Creation Transitioning from 2D to 3D: Modeling Essentials for Visualization Utilizing Follow-Me and Push-Pull Techniques Enhancing Designs with Components: Choosing Between Groups and Components Mastering V-Ray Frame Buffer: Automatic 2D Graphic Saving File Types, Properties, and Effective Usage Perfecting V-Ray Materials: Materials Editor: Layering, Previews, and Shiny Surfaces Incorporating Bumps and Bitmaps for Realism Exploring Advanced Techniques: Unveiling Ambient Occlusion Effects Advanced Modeling, including Magic Box and Polygon Techniques Optimizing Texturing: Projected UVW Mapping Fine-Tuning Mapping Size and Position Locking Mapping for Consistency Alpha Channels: Preparing Graphics with Alpha Channels Integrating Rendered Output with Photoshop Hands-On Learning: Practical Exercises: From Concept to Stunning Renderings Vray for SketchUp Trial. https://www.chaosgroup.com/vray/sketchup/free-trial. Texture resources https://www.vray-materials.de/ and https://textures.com After completing the SketchUp and Vray course, participants will: Gain expertise in creating realistic 3D architectural and interior design scenes using Vray for SketchUp. Master lighting, camera settings, and composition for visually striking renders. Excel in applying Vray materials and textures for enhanced design quality. Produce high-quality renderings and refine them with post-production techniques. Receive a certification of attendance and 30 days of post-course email support. Job opportunities include roles in architectural visualization, interior design, real estate marketing, product design, and more. Skills Acquired: Advanced SketchUp Proficiency: Master advanced techniques for modeling and designing in SketchUp. V-Ray Rendering Skills: Learn how to use V-Ray to create realistic, high-quality renders in SketchUp. Texture Mapping and Material Application: Understand the art of texturing and applying materials for lifelike renders. Lighting Techniques: Explore various lighting setups to enhance the realism of your renders. Post-Processing: Gain skills in enhancing renders further through post-processing techniques. Job Opportunities: Architectural Visualizer: Create detailed and realistic architectural visualizations for projects. Interior Designer: Develop compelling interior visualizations for residential or commercial spaces. 3D Artist: Work in the gaming or animation industry, creating 3D models and environments. Visualization Specialist: Provide visualization services for real estate, marketing, or design agencies. Freelance Renderer: Offer your rendering services on a freelance basis to various clients. Why Choose Our Training? Personalized Coaching: Benefit from one-on-one training sessions conducted either Face to Face (SW96DE) or Live online, ensuring a tailored experience with practicing architects and designers. Flexible Hours: Our training is available Monday to Saturday from 9 am to 7 pm, accommodating your schedule for a seamless learning experience. Tailored Tutorials: Take advantage of custom video tutorials designed specifically for you, providing additional resources to enhance your learning journey. Comprehensive Reference: Receive a digital reference book to support thorough revision, ensuring a comprehensive understanding of each concept covered. Ongoing Support: Enjoy free and continuous support via phone or email even after the course concludes, ensuring your success beyond the classroom. Adaptable Syllabus: We customize the syllabus and projects to meet your specific needs, ensuring a focused learning experience on what matters most to you. Official Certification: Receive a certificate upon completing your course, recognizing your achievement in mastering the content. Why Us? Individualized Learning Support: Our courses, ranging from 10 hours to 120 hours Diploma training Courses, provide consistent support. With personalized assignments and post-course assistance, we guide you towards mastering software with dedicated help. Personal Attention, No Crowds: Say goodbye to crowded classrooms. Experience the intimacy of one-on-one learning, ensuring you receive the focused attention necessary for a confident and comfortable learning environment. Financial Flexibility: We understand the financial aspects of education. We offer various payment plans tailored to your needs, making your learning journey accessible and affordable. Expert Instructors, Real-world Knowledge: Our instructors are industry experts chosen for their extensive knowledge and teaching passion. Dedicated to imparting invaluable skills, they provide real-world insights to anyone eager to learn.

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

An Exciting Practical Face to Face Course learning surface textiles techniques, for Teachers of GCSE & A Level Textiles, both Art & Design and D&T.

At HRC, our overarching mission revolves around ensuring accessibility to CIPD qualifications for everyone, irrespective of their time constraints or availability. We firmly believe that the vision of a world with better-supported employees hinges upon the leadership of qualified HR professionals who spearhead this transformation. Our values are rooted in simplicity: we direct our energy towards your achievement, relentlessly strive to aid others in reaching their objectives, and actively dismantle barriers to education. These principles are exemplified by our pioneering initiative, the First Module Free offer, granting everyone the opportunity to engage with the introductory segment of our CIPD course at no cost. Our team of seasoned tutors understands the rigorous demands of succeeding in CIPD courses – a journey that necessitates diligence, dedication, and the right guidance. In this pursuit, we equip you with The HRC Online Environment, an all-encompassing resource hub designed to furnish you with the tools and knowledge essential for success. Throughout your journey, our tutors stand by you, providing unwavering support at every step. The collective experience of the HR Courses Online team spans decades, bridging the realms of online education and the HR/L&D sector. When you choose to study with us, your attainment of a CIPD qualification holds the same weight and prestige as if you were studying within the confines of a traditional college or physical location. Certification CIPD Level 5 Associate Diploma in People Management Description The Chartered Institute of Personnel and Development (CIPD) stands as a leading force in shaping the landscape of HR and People Development. With a legacy spanning over a century, CIPD remains dedicated to driving excellence, fostering enhanced work environments, and establishing benchmarks that define optimal practices. As a respected Approved Centre of CIPD, we take immense pride in providing unparalleled HR training experiences. Our commitment is unwavering – we are devoted to equipping aspiring professionals with the skills, knowledge, and expertise requisite for attaining CIPD qualification. Within the Middle East, our distinctiveness lies in offering on-demand learning coupled with unprecedented face-to-face tutor support and a seamless Virtual Learning Environment, all contributing to paving the way for your HR journey. Our comprehensive course encompasses all the essentials you need to launch your career: Bite-Size Learning: Easily digestible educational materials crafted to facilitate a streamlined learning journey. Personalized Tutor Support: Enjoy the privilege of a dedicated tutor, with unlimited 1-to-1 support that adapts to your needs. Seamless Virtual Learning: Access our dedicated student portal housing learning materials, study guides, and a user-friendly interface. Versatile Learning: Our platform is accessible on a multitude of devices, ensuring learning fits seamlessly into your life. Engaging Web Series: "Let's Talk HR" – a series featuring over 40 specialists sharing insights, ideas, and solutions, offered entirely free. Learners' Community: An exclusive invitation to our private LinkedIn-based learners' community, fostering positive professional development. Transparent Pricing: All-inclusive access with no hidden fees, providing you with a holistic learning experience. Why opt for our program? Unlimited Tutor Support: Access tailored support at your discretion, putting you in control of when you need assistance. Seasoned Trainers: Benefit from trainers enriched with industry experience and comprehensive training backgrounds. Flexibility Redefined: Embrace a learning journey free from study deadlines or rigid requirements, allowing you to tailor study hours to your life. Continuous Assessment: Bid farewell to conventional exams as your progress is continually assessed, nurturing a dynamic learning experience. Who is this course for? If you are an HR & L&D professional aiming for career advancement or endeavoring to enter the field, CIPD qualifications are meticulously designed for you. Our CIPD Level 5 qualification caters to current or aspiring HR managers and individuals seeking to elevate their careers in human resources, learning, and development. At our institution, we don't just provide education – we facilitate transformation, enabling you to navigate the intricate realms of HR and People Development with confidence and expertise.