27135 Courses

Hands-on 5-day bootcamp in User Experience design for everyone, where we cover an entire design process: days 1 & 2 – UX and UI foundations, day 3 – Prototyping in Figma, days 4 & 5 – Project work

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

Craft captivating UI/UX experiences with our Adobe XD course. Master design principles, create interactive prototypes, and launch your design career!

Gain robust techniques for obtaining feedback from end users throughout product design, and learn how to identify new opportunities for design improvement.

This fashion design 2-DAY course for beginners and intermediates is a group class aimed to support aspiring designers or designers in need of guidance in the realisation of a viable and realistic collection of bags and/or accessories.This course enables you to understand essential skills required to become a fashion bag designer ans well as guiding you through the steps necessary for designing, developing, prototyping and manufacturing your collection.   WHY THIS IS NOT THE USUAL ‘ACCESSORY DESIGN’ COURSEThis course is designed by a team of designers, prototype makers and handbag manufacturers.It is both a theoretical and practical course which will teach you what the industry requires from designers in order to be able to understand and correctly translate their ideas into finished products.This course is focused on giving you an overview on the complexity and extensiveness of the process that designing a collection of handbags requires.The course will assist you in understanding the prerequisites before and during the design of your styles. This knowledge will enable you to circumvent a lengthy, costly, and occasionally frustrating process when it comes time to prototype and manufacture your collection.   WHY WE CREATED A FASHION DESIGN COURSEAfter years of experience in designing and developing collections for our customers, we realised that there was a substantial lack of clear information available about what designing a collection of handbags and fashion accessories truly requires and how it is achieved.We created this course with the aim of helping the new generation of designers, as well as designers which are still struggling, in developing their ideas and empower them to clearly and correctly communicate them to whoever is going to prototype their collection.We essentially have created this tuition based on the needs and problems of our customers, hoping to promote and facilitate creatives in the realisation of their projects.   WHO IS THIS COURSE FOR?This course is designed for aspiring designers and professionals seeking expert advice from the industry. It caters to those in need of guidance to optimise their design process or understand the nuances of working as a fashion accessory designer.No previous experience is required.   WHAT WILL BE TAUGHT?The designing classes cover various topics, including: - Preliminary considerations before designingUnderstanding the concept and use of a moodboard - Overview of researching crucial aspects like target audience, market placement, pricing strategy, etc - Overview on leather and hardware and their impact on costImportance of construction and finishing optionsAnatomy of a handbag, including lining and reinforcements - Understanding how to structure a collection with a collection planPlanning a balanced collection of fashion accessories - Differences and purposes of illustrations vs technical drawingsSketching techniques, including drawing in perspective and technical drawings - Product development for a specific design - Understanding what technical information the prototype maker requires - Overview of the prototyping processOverview of manufacturing options and processes for your collection HOW WILL THE ABOVE BE TAUGHT:The class will take place in person at our London studio and the lesson will alternate between theoretical lessons and practical exercises.   INCLUDED IN THE COURSE:You will also receive access to a collection of handouts providing relevant information, useful resources and support in continuing your designing process independently.The handouts will contain: – A glossary containing essential key words related to the topic of the lesson – An illustrated glossary containing information about type of bags and bags’ features – An illustrated guide on common hardware used in bags and accessories – Documents about leather types, finishings, tanning processes – Information about perspective and guides to be used as reference to develop your drawings – A list of recommended suppliers for both leather and fittings (physically in London and online) – A glossary containing information about leather types and characteristics WHAT ARE THE ENTRY REQUIREMENTS? You should be able to use measurements and understand verbal and written English instructions.   ARE THERE ANY OTHER COSTS? IS THERE ANYTHING I NEED TO BRING?Materials to exercise with are included.Feel free to bring a notepad, if you would like to take some notes, we will provide the rest. HOW LONG IS THIS TUITION?:This tuition will require up to 14 hours to complete.We aim to provide customised and high-quality tuition services and by only allowing max 6 students at a time, we are able to focus on each person needs and interests. As every student has a different level of ability and previous experience, this course might lead some students to complete the core aspects of the lesson in a shorter time frame than others. Students who complete the course early will be welcome to stay and use the studio facilities to exercise on the topics of the lesson.

Create a well-structured pathway to optimized content by understanding how information architecture applies to user experience design.

Arm yourself with a robust research toolkit that will help you uncover deep behavioural insights on user needs and motivations so you can design better experiences.

LOOKING FOR: ADULT FICTION Clare set up the Liverpool Literary Agency in 2020 to help address inequality and underrepresentation in the publishing industry. With more than 15 years’ experience of writing and editing professionally, including the publication of two novels, Definitions (2015) and We Are of Dust (2018 - which has received development funding from the Liverpool Film Office for a TV adaptation), she has developed an in-depth knowledge of what commissioning editors and publishers expect to see from a submitted manuscript. With a background in PR and marketing, alongside teaching on creative writing programmes, Clare also has extensive experience in pitching and promoting writers and has been nominated for the Romantic Novelist Association Agent of the Year Award! Clare would love to see historical fiction, crime fiction, psychological thrillers and women’s fiction, but she is open to all great writing with a strong hook in any area (excluding non-fiction, children’s and YA). She actively encourages submissions from writers who have been traditionally under-represented. Clare would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Clare is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 9 December 2024

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.